Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software

Over Kangaroo

Digitaal loyaliteitsprogramma voor bedrijven met merkeigen app. Geautomatiseerde marketing, kortingssysteem, loterijmodule, geïntegreerd, ondersteuning.

Meer informatie over Kangaroo

Pluspunten:

Kangaroo has the amount of customization we were looking for from a loyalty, promotion, and marketing package.

Minpunten:

I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up.

Beoordelingen van Kangaroo

Gemiddelde score

Gebruiksgemak
4,6
Klantenservice
4,8
Functies
4,6
Prijs-kwaliteitverhouding
4,4

Waarschijnlijkheid van aanbeveling

8,8/10

Kangaroo heeft een totaalscore van 4,6 van 5 sterren op basis van 87 gebruikersreviews op Capterra.

Heb je Kangaroo eerder gebruikt?

Deel je ervaringen met andere softwarekopers.

Reviews filteren (87)

Simon
Simon
Managing Director in VK
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great Loyalty Software for Hospitality Businesses

5,0 5 maanden geleden

Opmerkingen: Excellent. The team are quick to respond to any queries we have, and are actively contacting us to keep us up to date with new developments etc.

Pluspunten:

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Minpunten:

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Reactie Kangaroo Rewards

5 maanden geleden

Hi Simon, Thanks for your review, we appreciate your feedback! We're glad you've had a positive experience with our sales and support teams thus far and that the solution is working well for your business. There is a new version of the portal available that is more user-friendly with an updated UI. Additionally, our team is in the process of updating the email marketing engine in the coming months. If you have any further questions about the backend, please reach out to us at [email protected]

seyedpayam
CEO in Canada
Levensmiddelen- en drankenindustrie, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Exceptional Customer Support and Rewarding Loyalty Program

5,0 4 weken geleden Nieuw

Opmerkingen: What impresses me the most is the speed and efficiency of their customer service. Issues are resolved quickly, and the staff goes above and beyond to ensure customer needs are met. Kangaroo Rewards has set a new standard for loyalty programs and customer service, making it a valuable asset for businesses looking to elevate their customer engagement strategy.

Pluspunten:

My experience with Kangaroo Rewards has been outstanding, particularly due to their exceptional customer support and innovative rewards program system. From the very beginning, the support team, especially a representative named Nadim, provided prompt and helpful service that exceeded my expectations. Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

Minpunten:

The rewards program system itself is intuitive, user-friendly, and highly effective in fostering customer loyalty. It offers personalized incentives that enhance the overall customer experience, making it not just a tool for transactions but a platform for meaningful engagement. The ease of earning and redeeming rewards adds significant value, setting Kangaroo Rewards apart in the market.

tim
president in Canada
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

good product

3,0 4 jaar geleden

Opmerkingen: fairly good prdouct

Pluspunten:

nice simple product to use ... nice to be able to provide customers with rewards ...

Minpunten:

missing some features that another product had ... need to be able to let people know when they have a discount ...

Reactie Kangaroo Rewards

4 jaar geleden

Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo

Matthew
CFO in Bahama’s
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Seamless integration with Lightspeed, and Kickstarted our Rewards Club

4,0 3 maanden geleden

Opmerkingen: Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!

Pluspunten:

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

Minpunten:

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

Reactie Kangaroo Rewards

3 maanden geleden

Hi Matthew, Thank you so much for taking the time to share your feedback. It's extremely rewarding for us to hear that Kangaroo is having a positive impact on your business and clients. The new business portal is very powerful, and we agree, it may require a bit of a learning curve to feel comfortable with it. We are also continuously monitoring how customers are using it to refine the experience. Regarding email/sms credits, you don't need to buy recurring credits, you can simply purchase the exact number of credits you need for a given campaign. Our CSR team will be more than happy to walk you through these steps. Your feedback means a lot to us. Thank you for sharing! It's greatly appreciated.

Logan
Executive Assistant in VS
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

A Pleasant and Seamless Experience with Kangaroo Rewards and Team

5,0 4 weken geleden Nieuw

Opmerkingen: Overall our experience with Kangaroo was very positive. There were multiple trainings and guidance along the way that made us more than prepared for our loyalty program launch. We were left with a ton of resources that support our team. We know it has been a successful integration based on the positive feedback from our customers and the minimal troubleshooting post-launch.

Pluspunten:

Not only was it the functionality of Kangaroo that made this relationship a success, but also their amazing customer service. We worked with Janice and she was incredibly helpful, available, and knowledgable at all times. Live Chat and the entire customer service team made this integration seamless for us.

Minpunten:

Not much to say about things we liked the least. The only issues we ran into were design customization as it relates to branding. Definitely room for improvement but not a deal breaker.

curt
president in Canada
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

muscle depot review

5,0 vorige maand Nieuw

Opmerkingen: great service from the team all the time.never had a problem

Pluspunten:

a great way to connect with customers whenever i decide to run a special

Minpunten:

can't say anything bad on this one,always a pleasure dealing with the team

Francisco
CEO in Canada
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best loyalty program out there

5,0 vorige maand Nieuw

Pluspunten:

Versatility, simplicity, customer service. Everything we need from a loyalty program

Minpunten:

We are not able to merge accounts ourselves

Tarique
CEO in Verenigde Arabische Emiraten
Consumentengoederen, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best in the gmae

5,0 vorige maand Nieuw

Pluspunten:

Customer service never sleeps. They are always there for big and small quires, no amount of money can buy good customer service and support.

Minpunten:

There is nothing i would change about the service or the program its self.

Manal
E commerce manager in Libanon
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Highly Recommended

5,0 2 maanden geleden Nieuw

Pluspunten:

Easy to manage, diversity in the options available!

Minpunten:

We face some problems in the updated ! Requires a lot of human interference

Freddy
Senior Marketing Manager in VK
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great solution for a loyalty program

4,0 3 weken geleden Nieuw

Opmerkingen: Great solution for what we were looking for.

Pluspunten:

We had a fairly unique use case and the support team were amazing in building out a process for our program. [sensitive content hidden] is amazing and has been a pleasure to work with.

Minpunten:

One feature that does not work well for us is the app. Admittedly this is due to our unique use case.

Victoria
Inventory Specialist in VS
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Victoria's Review

4,0 5 maanden geleden

Opmerkingen: The customer service of the staff is top notch. They always respond quickly and are fast to help come up with solutions to my problems

Pluspunten:

Ease of use, Customer point tracking, Customer Service from Staff

Minpunten:

I wish there was more we could do for our tiered customers in the future besides a point multiplier

Reactie Kangaroo Rewards

4 maanden geleden

Hi Victoria, We appreciate your vote of confidence, it means a lot to us. Regarding Kangaroo's Tier program, we wanted to make sure you're aware of the full capacity and versatility of this program. Point Multiplier is only one of many ways to craft exclusive offers and rewards for each tier. Every targeted offer you create in Kangaroo can be exclusive to a particular Tier. Kangaroo's powerful marketing segmentation has many possibilities. Please don't hesitate to reach out to your dedicated customer success team to go through this and more in-depth. Thank you for your continued support, and for trusting us with your business!

Kosta
Owner in Canada
Levensmiddelen- en drankenindustrie, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great Loyalty Program with App

5,0 2 jaar geleden

Opmerkingen: A powerful loyalty program with robust marketing and an exceptional app. After going through covid, it really highlighted a need to add a digital component to offer the best experience for our customer base and the ability to communicate and market directly to our customers. Now customers can make a reservation, view our menu, order online, earn rewards and learn about our promotions and new products. I'm very happy and the team at Kangaroo is exceptional in making sure that we were completely satisfied and ready to launch.

Pluspunten:

I chose Kangaroo Rewards to power our loyalty program because I can create custom rewards and offers, target and market via SMS text and email to my customer database all in one platform. The custom app that they built for me, enables my customers to make a reservation, order online, refer friends, view our menu, browse offers and promotions, market events with custom banners and, track their progress. It's professional and the QR code, let's customers scan in really quickly.

Minpunten:

It's a strong program with a lot of options, so there's a bit of a learning curve. Their support team is really great and I had my team trained up in 1hr.

Reactie Kangaroo Rewards

2 jaar geleden

Thank you for the wonderful review Kosta! It's been a pleasure working with you and your management team.

Ron
OWNER in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Comunicating with my customers

4,0 4 jaar geleden

Opmerkingen: We will be communicating better with our customers once we start using all of the features available in the app & the people at Kangaroo have been easy to work with

Pluspunten:

It integrates with Lightspeed and I needed a rewards program & a way to communicate with my customers

Minpunten:

I feel it is rather expensive, partly because I don't have time to set up and use all of the features I'm paying for. I think the Lightspeed app is expensive also but I need something to run my business effectively and these apps work well together

Reactie Kangaroo Rewards

4 jaar geleden

Hello Ron, Thank you for the positive review. We're pleased to hear that Kangaroo has proven itself to be an effective rewards & communication tool for your business. We understand that there are a lot of features available on our platform, however we assure you that once you have taken the time to activate all the features, the program will really flourish and provide even greater benefits. If you require additional help, please feel free to reach out to our support team. We are always happy to help! Thank you once again for choosing Kangaroo Rewards, we appreciate your business! Best Regards, Team Kangaroo

Katerina
General manager in Tsjechië
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Kangaroo Rewards

4,0 4 jaar geleden

Opmerkingen: Overall it is a good app and customers like it because it gives them an opportunity to collect points with every shopping.

Pluspunten:

Kangaroo rewards is fairly easy to use. Layout is clear and ads are not overpowering.

Minpunten:

With frequent updates on one of our tablets we need to go directly into play store and click update manually, it doesn't do it itself. Sometimes system freezes.

Reactie Kangaroo Rewards

4 jaar geleden

Hello Katerina, Thank you for taking the time to write a review. We're proud to hear that your customers are enjoying earning points and that Kangaroo software is easy for you to use and manage. We will look into automating the system updates to enhance your user experience. Thank you for your continued support and fidelity. Best Regards, Team Kangaroo

Erin
Partner in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easy to Use, Excellent Support

4,0 10 maanden geleden

Opmerkingen: Overall it's been a very positive experience with Kangaroo from setup, to implementation and use.

Pluspunten:

I like Kangaroo for the ease of use. Scheduling out messaging makes life easier. Customer engagement is high with this program. The customer support team is very helpful and easy to contact with quick response times and resolutions.

Minpunten:

Areas of improvement would be having to pay for extra texts if you go over your monthly allowance. I would prefer to just send texts out and then be billed for them instead of trying to figure out how many more I need to purchase in order to cover my monthly messaging.

Darren
COO in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Rewards

4,0 4 jaar geleden

Pluspunten:

The ability to send text messages to customers direct.

Minpunten:

Cost of the program plus adding in texting costs runs high.

Reactie Kangaroo Rewards

4 jaar geleden

Hello Darren, Thank you for taking the time to write a review. We''re disappointed to learn that you feel that the value of the program is not reflected in the cost. If you're open to it, I can have our support team run through all the features with you that are available within the program so that you can maximize your program and gain full value. Your business is important to us as is your success. Best Regards, Team Kangaroo

JD
Owner/Operator in VS
Detailhandel, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great CRM

5,0 4 jaar geleden

Pluspunten:

Really like the ease of use and intuitiveness of the interface.

Minpunten:

Wish there was a way to bulk edit customer consent.

Reactie Kangaroo Rewards

4 jaar geleden

Hello JD, Thank you for the 5 Star Review! We're thrilled to hear that the program is easy and intuitive for you to use. Our support team will reach out shortly in regards to bulk edits for consent. Thanks again for choosing Kangaroo Rewards. Your business is important to us! Best Regards, Team Kangaroo

Thinh
Manager in VS
Restaurants, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

I love Kangaroo Rewards.

4,0 4 jaar geleden

Opmerkingen: I have no problem with Kangaroo rewards so far.

Pluspunten:

My customers likes the rewards program , because they feel like they earn some things back from all the business they give us .

Minpunten:

I'm very happy with the software so far.

Reactie Kangaroo Rewards

4 jaar geleden

Hello Thinh, Thank you for the excellent review! We're delighted to hear that Kangaroo is working well for your business and that your customers are enjoying the loyalty experience. Thank you for choosing Kangaroo Rewards, we appreciate your business. Best Regards, Team Kangaroo

David
Director, Digital Marketing & CRM in VS
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Easy-To-Use Dashboard + Tremendous Customer Service

5,0 5 maanden geleden

Pluspunten:

Throughout the process of setting up a customer loyalty mobile app, Kangaroo has been a tremendous partner in offering turnkey solutions and customer service throughout the entire project. The backend is intuitive and simple to use, and a helpful tool for any business looking to implement any customer loyalty program.

Minpunten:

Currently, there or no cons about Kangaroo that come to mind.

DAVID
President in VS
Entertainment, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Optimistic

4,0 4 jaar geleden

Opmerkingen: I chose Kangaroo as a means to launch a loyalty program. To date, all efforts have been on setup and training. We will launch to the consumer in January.

Pluspunten:

The software is very easy to use for the consumer at the store register and makes onboarding more likely. The support team has been very good so far.

Minpunten:

There are some bugs in the mobile apps that are being fixed.

Reactie Kangaroo Rewards

4 jaar geleden

Hello David, Thank you for the sincere review. We're happy to welcome you to the Kangaroo family and we look forward to the launch of your loyalty program. We're confident that our software will crush your goals for 2020. Best Regards, Team Kangaroo

Nelson
President in Canada
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great reward program

5,0 3 jaar geleden

Opmerkingen: Great Reward program and great technical support!

Pluspunten:

Customer support and personalized reward program! The technical team is always accessible to support our needs and concerns.

Minpunten:

We had to translate in French certain sections of the program.

Reactie Kangaroo Rewards

3 jaar geleden

Thank you Nelson!! we're happy to hear you're enjoying Kangaroo! Stay Tuned ... great things are coming up to make all these powerful features even easier, simpler and a breeze to use :)

Mark
Manager in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Hopping Our Way to More Customers

5,0 5 jaar geleden

Pluspunten:

I (and our customers) love the ability to earn points, redeem rewards, and save extra money on their purchases.

Minpunten:

I wish the app was a little easier to navigate.

Reactie Kangaroo Rewards

5 jaar geleden

Hi Mark, Thank you so much for the excellent review. We're happy that the program is enjoyed by both you and your customers! Our customer success team will reach out shortly to see if there's anything we can do to improve the app experience for you. Have a great day! Warm Regards, Valerie - Kangaroo Rewards

William
CEO in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Carla Shoes & Accessories review of Kangaroo

5,0 2 maanden geleden

Opmerkingen: Excellent. What separates Kangaroo from the competitors are the employees that make this platform standout.

Pluspunten:

The representatives are knowledgeable and responsive to my requests or questions.

Minpunten:

The platform is still in the early stages of development compared to other platforms like Mailchimp or Constant Contacts. A three tier pricing plan needs to be developed with reoccurring charges. I'm certain Kangaroo is working on this issue.

Raj
Business Owner in VS
Detailhandel
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

The Right Tool for small businesses

5,0 7 jaar geleden

Opmerkingen: Product with unlimited options, very customizable. Support team is very dedicated and works until solution is customised to your satisfaction. Price is reasonable. The best bang for your bucks

Pluspunten:

Ease of operation Options available in the setup. Giftcard and alacarte option. Pricing

Minpunten:

None

Steven
Operation Manager in Canada
Restaurants, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Kangaroo rewards

5,0 7 jaar geleden

Opmerkingen: Easy to use software. Our customer like the punch system, they know what and when they can get their reward.