--- description: Ontdek de plus- en minpunten van Gainsight CS en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gainsight CS - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer success software](/directory/30961/customer-success/software) > [Gainsight CS](/software/148980/gainsight) # Gainsight CS Canonical: https://www.capterra.nl/software/148980/gainsight Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/148980/gainsight?page=2) > Gainight vertaalt datapunten naar een bruikbare strategie voor klantensucces, waardoor je je klantenretentie kunt verhogen en de omzet kunt vergroten. > > Oordeel: score van **4.4/5** door 48 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 48 Reviews | | Gebruiksgemak | 4.0/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Gainsight - **Locatie**: Redwood City, VS - **Opgericht**: 2009 ## Commerciële context - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels, Japans - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare sjablonen - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteitendashboard - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Campagnebeheer - Communicatiebeheer - Engagement tracking - Feedbackbeheer - Gezondheidsscore - Inkomstenbeheer - Klantenbinding - Klantensegmenten - Pleitbezorging - Rapportage en analyse - Samenwerkingstools - Sentimentanalyse - Third-Party Integrations - Visuele analyse - Volgen en analyseren van gebruik ## Integraties (16 in totaal) - Gmail - Google Analytics 360 - HubSpot CRM - Microsoft Outlook - Mixpanel - NetSuite - Oracle CRM On Demand - Pipedrive - SAP Customer Experience - Segment - Slack - SugarCRM - SurveyMonkey - Tableau - Zendesk Suite ... en 1 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software) ## Gerelateerde categorieën - [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software) - [Customer advocacy software](https://www.capterra.nl/directory/31435/customer-advocacy/software) - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) - [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Custify](https://www.capterra.nl/software/190125/custify) — 4.9/5 (122 reviews) 3. [monday CRM](https://www.capterra.nl/software/1024614/monday-crm) — 4.7/5 (453 reviews) 4. [Product Fruits](https://www.capterra.nl/software/1011214/product-fruits) — 4.7/5 (89 reviews) 5. [Skalin](https://www.capterra.nl/software/1018511/skalin) — 4.9/5 (55 reviews) ## Reviews ### "The product delivers" — 4.0/5 > **Chad** | *24 oktober 2019* | Internet | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers. > > **Minpunten**: The recorded training was very long and painful. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful. > > I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales. ----- ### "The best tool to manage your clients as a Customer Success team member" — 4.0/5 > **Geverifieerde reviewer** | *21 november 2022* | E-learning | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It is super flexible. The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand. > > **Minpunten**: The tool is very powerful so it's not so easy to use at first. There are so many components that could make your life easier, and it's important to carefully go through the documentation (spending A LOT of time) to be able to understand how it works. Don't try to use it without having studied, it will be a terrible mistake > > I am very happy because I can finally manage my clients in an easy way, check their customer journey status, they health, the notes from previous calls and the interactions. ----- ### "Gainsight admin review" — 3.0/5 > **James** | *27 mei 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: The features offered by gainsight such as the C360 account view, timeline tracker, analytics and CTA rule engine do provide great ability to track and digest what’s going on with our customer base > > **Minpunten**: The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky. > > Overall, I haven’t had the best experience with Gainsight. The onboarding process was poor, the system feels old fashioned compared to the likes of Hubspot, Salesloft and Salesforce, and what features are redeeming about it are complicated to get working due to the nature of the system ----- ### "Good CMS Tool" — 4.0/5 > **Geverifieerde reviewer** | *25 juli 2022* | Sport | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Gainsight is good for onboarding customers and tracking health scores. > > **Minpunten**: It's a clunky system and the salesforce integration and timing syncs can be a lot better. > > Gainsight is solid for it's primary functions at our company. ----- ### "Great pairing with SFDC." — 4.0/5 > **Geverifieerde reviewer** | *8 februari 2023* | Telecommunicatie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer. > > **Minpunten**: Being able to customize things is not always the easiest. Even with having a Gainsight Admin to help with this we ran into road blocks. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/148980/gainsight?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/148980/gainsight) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens