Over Raklet

Raklet is alles-in-één lidmaatschapssoftware waarmee je op een zinvolle, digitale manier met je gemeenschap kunt communiceren.

Meer informatie over Raklet

Pluspunten:

It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

Minpunten:

If we fail on that, its customizability would be the least liked feature but currently that is not the case.

Beoordelingen van Raklet

Gemiddelde score

Gebruiksgemak
4,7
Klantenservice
4,8
Functies
4,7
Waar voor je geld
4,8

Waarschijnlijkheid van aanbeveling

9,1/10

Raklet heeft een totaalscore van 4,8 van 5 sterren op basis van 44 gebruikersreviews op Capterra.

Heb je Raklet eerder gebruikt?

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Reviews filteren (44)

Amando boncales B.
Amando boncales B.
CEO in VS
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Membership & Continuing Technical Education Software

5 3 weken geleden Nieuw

Pluspunten:

We are a professional organization that requires the capacity to track our members in order to award certifications, track continuing education units, and conduct events for the professional growth of our members. In light of the preceding requirements, we discover that racklet are capable of assisting us in achieving our goals. The certificate is one of the things we'll need to make, and it will help us a lot to make sure that our organization runs smoothly. The developers working on this platform are quite approachable and well-versed in the requirements of our firm. Their understanding of our organization's needs, as well as their eagerness and willingness to help us reach our goals, is a big deal. There is always the chance to check with the team and ask that a feature be added to your account if one isn't already there. It is possible that this platform will provide us with many additional functionalities that we have not yet completely explored. Utilize digital tools such as memberships, newsletters, and other forms of advertising to develop and monetize your following. There is no need for coding. There are a lot of useful tools that this platform can offer that we haven't used yet that will help us make our community experience beautiful. I would strongly recommend this platform to any serious businesses that want to give their users a great experience.

Minpunten:

Feature limitations on artifact submission

Garrett J.
Director in Turkije
Management non-profit organisaties, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great platform, highly recommended!

5 3 jaar geleden

Opmerkingen: Support team is really helpful. We can easily get in touch with them over phone/video calls. Engineering team delivers new features and improvements all the time.

Pluspunten:

It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

Minpunten:

Nothing in particular. It works like a charm.

Terry W.
membership chair in VS
Burgerlijke en maatschappelijke organisatie, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Bad experience with this company

1 vorig jaar

Opmerkingen: This company is NOT located in the US. All the support comes from somewhere 8 hours ahead of Mountain Standard Time. Names are foreign and it does not seem that English is the common language. They are very slow to return emails or to address the issues.
Things would randomly go wrong - and no recourse was offered, much less apologies offered.

Pluspunten:

the poor service and communication make it difficult to comment here. For a time, the renewals and notices went out smoothly, then, for no apparent reason, they stopped. Then, many memberships were deleted, again. no reason for this was given.

Minpunten:

Not consistent. The updates seem to "break" processes that had been working fine.

Reactie Raklet

vorig jaar

I'm founder of Raklet and I want you to know more about what happened here. We're a US corp, operating in California. We have been a remote company since 2013. That's how we have the best pricing in the market. Our product is modern and easy to use. We offer free email/chat support and respond in less than 24 hours (usually within minutes). We worked with Horticultural Art Society for about 18 months. We offered them a huge discount in order to help their non-profit grow. Things went great on the first year, they even had a 5 star review on this site with a great comment (unsurprisingly it is now deleted). They collected significant amount of payments so our payment gateway requested additional info about their owners as part of Know-Your-Customer laws and regulations. They declined to provide necessary documents, hence their payment account got disabled. We responded 200+ emails along the way, tried our best to help them out but they did not cooperate, so here we are...

Elisabetta M.
Professor in Italië
1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Evviva Raklet!

5 6 jaar geleden

Opmerkingen: I am the President of a No Profit Italian Cultural Association (we perform Ancient Classical Theatre in Milano) and I can assure that a software like Raklet can give a very important help in the administration of the Association (a complex task) and in the relationships with members.

Pluspunten:

It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them.

Minpunten:

At the moment - I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we receive a Fiscal Visit we have to present easily the complete list of all these data of all our members. - Raklet does not still allow to keep a register of Contacts of Persons that are not yet MEMBERS. Therefore we cannot envoy Newsletter to them, nor envoy promotional messages or Invites. - The graphic possibilities of Newsletters might be potentiated. - It might be good to let New Members of our Association to read Italianinformations about Raklet and few but clear instruction about its use. - It might be developped the use of Raklet as Social Network of Members. - It might be developped the use of SMS for the payment of the fees!

Christian A.
Secretary in Duitsland
Milieudiensten, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Good option for starting your own organization

5 3 jaar geleden

Opmerkingen: We are using Raklet as a membership management tool in combination with the private social network. For our members, it is implemented as a membership area, where they can share their details and information about themselves as well as details about their affiliation. The details are basically our stock of data about our members. So they have to keep their details updated and we save time for other tasks. We are also using the events function of Raklet which enables us to sell tickets to our members and the public charging them different event ticket prices. That is very practical because it is automatically checked whether one is a member or not. We are also using the Email function which enables us to send automated emails on the basis of pre-designed forms. Another important function for us was the relatively new developed function of Raklet "pages" which enabled us to publish content within the private social network that should be seen from our members only. This was a crucial point to us because we had this area on our website first and were not willing to have a double login, one for Raklet and one for the member area on our website. Therefore, we are glad that we have had the support of the Raklet team and would recommend you to use Raklet.

Pluspunten:

Raklet is very handy if you like to have a membership management tool for your association in combination with a private social network for your members. I really like the approach to sharing new developments in the community. All functionalities are mainly focussed on customer needs and once they are developed they will be released to other organizations as well. The Raklet team is very friendly and is willing to help and assist with any adaptions and where ever possible. Their development prices are quite competitive.

Minpunten:

It seems to be an ongoing project where major developments can be only expected if paid for. This means that basic functionalities should be checked before a decision is made. Adaptions will cost you extra. A high number of smaller developments are risking to get a kind of "messy code" - Therefore, in my opinion, a basic revision of the Raklet code every now and then would be a reasonable measure.

Reactie Raklet

3 jaar geleden

Thanks for your detailed feedback Christian. We're constantly improving our platform and we're glad to have you onboard!

Hakan Ç.
Board member in Turkije
Informatiediensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Quality

5 vorig jaar

Opmerkingen: We have been using it for about 3 years, but we are very satisfied, but the prices are high due to the exchange rate difference. It may be more flexible for low-income organizations.

Pluspunten:

Easy to use and straightforward. We are people with low vision, a more visible visuality can be used.

Minpunten:

Coloring and themes can be chosen. We are people with low vision, a more visible visuality can be used.

Reactie Raklet

vorige maand

Hi Hakan, Thank you for taking the time to leave us a review. We're happy to hear that you enjoyed working with us. Your satisfaction is our priority, and as acclaimed by your review, we pride ourselves on our exceptional customer support. We love working with non-profits, and helping them grow, and for this reason, we offer a %50 discount on our Professional and Premium plans. Also, thank you for leaving your feedback on the platform's accessibility. We try to follow the standard rules on this and we make it a priority for us to make sure our platform is easy to use by users who are deaf or visually impaired. We know that we can always get our system to function better on this so if you have any suggestions, please don't hesitate to hit us at [email protected]

Elisabetta M.
Prof. Dr. in Italië
Uitvoerende kunsten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I am satisfied

5 3 jaar geleden

Opmerkingen: We are using Raklet from its birth and we have to recognise that it has helped very much our administration and communication so that our Association could be helped to increase

Pluspunten:

- The possibility of managing the administration, organisation and communication of a big Association of thousands members - the possibility of solving problems quickly through chat or Skype call - the possibility of organising crowdfunding - the kindness of the staff

Minpunten:

- some graphic limitation - as far as I know, it does not preview the possibility of sending Newsletter to people outside the Association, but only to registered Members. But it would be useful, to promote the Association and the events.

Zeynep D.
Membership Management in Turkije
Schoolleiding, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Amazing tool for association management

5 4 jaar geleden

Opmerkingen: It makes our life really easy.
We've been reaching out to support team whenever we need a specific feature and it gets added to product roadmap. It gets implemented at their pace and if it's something urgent, we can get it built for our organization with custom development. So far so good.

Pluspunten:

Setup your membership plans, collect new ones online and the system will take care of renewals and follow ups for you. You can use their newsletter functionality to send newsletters. Another great feature is their event management check-in. We can sell tickets online and at the door. We can easily check-in guests and follow up after the event accordingly.

Gilles G.
Webmaster in Frankrijk
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Good membership software

5 3 jaar geleden

Opmerkingen: I really liked the support responsiveness. They are on the ball, listen to your comments and try to integrate if the comment can bring value to their product.

Pluspunten:

I like the integration of the membership status (active/not active) with the event booking system. It simplifies greatly the management of our activities since we impose having people to pay when they book.

Minpunten:

There is a small caveat about defining fields in the registration process and the lack of "system logic" questions (if you answer like this, you will have another field showing).

Reactie Raklet

3 jaar geleden

Thanks Gilles! We're glad that you're happy with Raklet. We release new features every week so we'll make sure to address complex forms as well. Until then, this can be easily built with custom css/js we provide on the admin panel.

Ozan K.
President in Turkije
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A great tool for associati ns, foundations and any other social network

5 6 jaar geleden

Opmerkingen: As a president of an alumni organization, I can easily say that Raklet made our job easier and dramatically increased our efficiency. All we need is in one package; sending sms or e-mails to our members, creating donation campaigns, getting regular donations, creating ticket sale campaigns, messaging among members, creating different e-mail and sms groups, we can do it all with using onlu Raklet

Reactie Raklet

6 jaar geleden

Thanks so much for your feedback! We're always here to help and make Raklet even more efficient for our organizations.

Fahri cetin C.
President, Board Member in Turkije
Politieke organisatie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Amazing platform for Associations

5 3 jaar geleden

Opmerkingen: Totally amazed!

Pluspunten:

It is really modern and easy to use. All the apps are connected so you can use CRM, Email Marketing, Mobile Apps, Membership Management all in one place. Support team is really helpful as well.

Minpunten:

Nothing in particular. Custom development is affordable as well. Any feature we need is built by Raklet team.

Reactie Raklet

3 jaar geleden

Thanks!

Ozlenen S.
Assistant of the Propeller Club in Turkije
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great solution for club membership management

5 3 jaar geleden

Opmerkingen: Highly recommended.

Pluspunten:

It's easy to use and highly customizable. It comes with mobile applications that are great for our members. Raklet engineering team can build custom solutions. We've launched our GDPR feature thanks to their help.

Minpunten:

Nothing in particular. It works smoothly.

Can Y.
Board Member in Turkije
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

user-friendly, easy to use

5 6 jaar geleden

Opmerkingen: very simple and useful application which help us to manage communication between the members of our association, also which let us to keep updated our member database.

Pluspunten:

one of the best thing about raklet is that they keep updating their application continuously.

Reactie Raklet

6 jaar geleden

Thanks so much Can! We love working with you as well!

Callum C.
Executive Director in Portugal
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Membership Solutions for a Small NGO

5 3 jaar geleden

Pluspunten:

We were looking for an "off the shelf" software package that would continue to grow and adapt over time, offering more services and a more professional feel than the old bespoke membership system we had. It has transformed the member experience and Raklet have listened to our needs and tried to accommodate. As a small NGO our resources are limited, so this works very well for us.

Minpunten:

The need to customise certain aspects (e.g. country categories) is good, but also takes time and extra money.

Kaan İ.
Software Developer in Turkije
Management non-profit organisaties, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

I really like the application

5 3 jaar geleden

Pluspunten:

We are using Raklet in one of our association. We collected membership fees using mail and sms services. We easily announce events and sell tickets via Raklet. It solved many of our daily problems. I recommend it!

Minpunten:

Filtering could be a bit better. It is easy to use though.

Reactie Raklet

3 jaar geleden

Thanks for your feedback! We'll make sure to improve our filtering options.

David N.
Director in VK
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great Product

5 2 jaar geleden

Pluspunten:

The system is very easy to use and even for people link myself who's not a technical person is able to easily use it as everything is self explanatory and easily accessible. The Customer service is wonderful and at hand to support you through whatever your concerns are. Great Product and highly recommended!

Minpunten:

Wish it could be embedded in my website rather than members going off the site the Raklet site and then back.

Reactie Raklet

2 jaar geleden

That's for your review David. We're happy to hear that you like our platform and highly recommend it to others. We offer custom domain support with our Premium plans so that you can keep your members on your domain at all times. We're also considering offering embed widgets and we'll definitely let you know once it's released.

Salih T.
Coordinator, Instructor in Turkije
Hoger onderwijs, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

exactly corresponds to our needs

5 3 jaar geleden

Pluspunten:

We can filter members on any title and we can add extra tags. Than could send sms and emails via the same platform easily. It is also great that members can source and communicate with each other. So the system works like yellow pages.

Minpunten:

The customization features could be more

Reactie Raklet

3 jaar geleden

Thanks for your review! We're constantly improving our platform so stay tuned for our upcoming releases.

Jimena A.
Musician in Spanje
Muziek, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Useful software for any kind of Society or Company

5 2 jaar geleden

Opmerkingen: Completely recommendable!

Pluspunten:

Raklet has been a really helpful tool in the Administration of our society since the moment we started using it. Very easy to use and it really had made our life easier. Support team is working so good as well.

Minpunten:

It would be useful for promotion to be able to send Newstletter also to contacts out of the Society members

Gonzalo D.
Partner in Panama
Verzekeringen, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent support

5 2 jaar geleden

Opmerkingen: Raklet gives us the "turnkey" platform we needed to create a meaningful Network. One on One contact between members.

Pluspunten:

Easy to configure to your specific needs with all the tools provided.

Minpunten:

All my questions have been answer successfully up to now. No complaints at all.

Reactie Raklet

vorige maand

Hello Gonzalo, We're thrilled to hear you enjoyed your time with us. Your positive feedback brightened our day! Our entire team works extremely hard to ensure that our clients are satisfied. Thank you once again.

Coskun H.
Lecturer in Turkije
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

skillfully designed, features are good and It's a worthy choice

5 4 jaar geleden

Pluspunten:

Raklet is a point solution for our donation system. It is designed for effective collaboration and social networking and managing our complex deals with members and donors. It is also useful and nice tools for small to midsized civil societies and NGOs.

Minpunten:

Some menus and forms are a little bit confusing. Workflow and knowlgedge management are not flexible enough.

Rafael A.
President in Dominicaanse Republiek
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Raklet, is "the" solution for Membership Management

5 6 jaar geleden

Opmerkingen: Raklet has it all, all the features, functions is easy to begin with. After evaluated 10+ solutions, including the open source ones, no one fills up our necessity.

Pluspunten:

-Easy for administer, you do not need to be a IT guru. -Importing members is strait forward, easy and effective. -Their economic model for pricing, lets you begin, consolidate your non profit org, and the pay later if you growth. -Ready to use auto member management.

Minpunten:

N/A so far.

Reactie Raklet

6 jaar geleden

Thanks so much for your great feedback Rafael. We're always here to help!

Dinesh B.
Accountant in Trinidad en Tobago
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Best Memebership Software

5 3 jaar geleden

Pluspunten:

it ease of use , it is based on the cloud

Minpunten:

i love all the features of raklet , it has no cons

Jonathan W.
Owner in Jamaica
Automotive, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Emt Auto

5 2 jaar geleden

Pluspunten:

It’s quite easy to use and setup, options for my local country currency which is great. Software is highly flexible and transparent with regards to future updates.

Minpunten:

I haven’t been using long enough to experience any negative issues that would be considered a con at this point. They are real clear with what can and can’t be done.

Reactie Raklet

2 jaar geleden

Thanks for your review! We're honored to have EMT Auto onboard, empowering digital membership cards with Raklet.

Fatih T.
Fatih T.
Genel Sekreter in Turkije
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

As we were about to spend thousands to develop membership software, we discovered Raklet and saved.

5 4 jaar geleden

Pluspunten:

Raklet has a lean and well thought architecture that provides you the most important features you need for membership features. It looks familiar from day 1 and is easily usable by staff without extensive training.

Minpunten:

Well, we are currently working on a feature to customize Raklet to insert a specific type of membership information. If we fail on that, its customizability would be the least liked feature but currently that is not the case.

Ahmed B.
Assistant Director in Turkije
Gezondheid, wellness en fitness, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Highly recommended platform, easy to use.

5 2 jaar geleden

Pluspunten:

We're using Raklet as our CRM for our members and prospects. It's really powerful as we can use filters to create segments and tag people as we need. We can easily identify members more likely to donate or join our events. Reporting is really easy and we can get a lot of insights out of the platform. Highly recommended.

Minpunten:

I'd like to see more apps in the Raklet App Store.

Reactie Raklet

vorige maand

Hi, Ahmed, Thank you so much for taking the time to leave us a review. We really appreciate the time you spend with us. We are also glad that we were able to provide you with a robust CRM so you can always be on top of your contacts list. We are doing improvements every month to make our product the very best on the market. We recently published our integration with Zapier and Make so that you can connect to more than 4000+ platforms.