ConnectWise ScreenConnect reviews

If you value your time and energy, use this software

Opmerkingen: I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pluspunten:

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Minpunten:

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Eerder overwogen alternatieven: LogMeIn Rescue

Redenen om voor ConnectWise ScreenConnect te kiezen: More features, less expensive, easier to deploy, saves me time, better support, and I've said it before, but the features. They are powerful and make my job so much easier.

Overgestapt van: TeamViewer

Redenen om over te stappen op ConnectWise ScreenConnect: For the same reasons as I mentioned above, ConnecWise has more features, is less expensive, is easier to deploy, saves me time, and has a better support and development team.

A lot of value for dollar with ConnectWise Control

Opmerkingen: Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.

Pluspunten:

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Minpunten:

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

Best remote access host I've used.

Opmerkingen: SC has let us move quickly on absorbing new clients into our remote access base and quickly assist people who just need a hop-on to show us an issue. Overall I recommend it highly.

Pluspunten:

Deploying is easy, customization is pretty simple, and the app's functionality is the best compared to every other app I've used (anydesk, teamviewer, splashtop, vnc solutions)

Minpunten:

There's some features that just dont exist and they expect the community to develop plugins for those instead of doing it themselves. Things such as "prevent user from initiating chat when host is not connected" just isn't possible and evey though there's page after page of requests for it they don't do it for whatever reason.

Setting up ScreenConnect

Opmerkingen: This allows multiple users to work from multiple locations. It's is one user at a time on each computer though.

Pluspunten:

This is a solid product for connecting to another computer remotely if you do not have a virtual desktop system.

Minpunten:

I have a larger resolution monitor at home than the one in the office and it's hard to get the screen to adjust. Also it's hard to see if another user is logged in to the system already.

MSP's Know This is One of the Best RMM's

Opmerkingen: We have had a very good overall experience using this as our remote connection tool for client machines. It is a great option for MSP's.

Pluspunten:

It is very reliable and user friendly. Our staff is able to learn it very quickly and begin using within the first week.

Minpunten:

It feels dated in some areas, and it would be nice if they released more feature updates for it.

Eerder overwogen alternatieven: NinjaOne

Redenen om over te stappen op ConnectWise ScreenConnect: ConnectWise ScreenConnect has more features and has ben the better option for us as a company.

A reliable remote solution

Opmerkingen: Overall, a great and easy solution which is essential to our day to day, providing IT support

Pluspunten:

The ability to have an easy rollout, ease of use for engineers and end users (as a replacement for RDP).

Minpunten:

There are instances where it can take a while for the device to show as online before you can reconnect

Great Remote Support System

Opmerkingen: It's allows us access anywhere onto critical machines to run our operations.

Pluspunten:

I like the ease of use that Screenconnect offers. It's simple, web based control center allows it to accessible anywhere.

Minpunten:

It can be pricey for the features. The addons function could also be a little easier to navigate.

ScreenConnect Review

Pluspunten:

I like that we can now see software on the machine without logging in as the user. I also like that I can now login as the user on remote desktop without guiding them to join a session.

Minpunten:

The expired token can be a problem. I appreciate that it clears up if someone is using up a seat and isn't at their computer anymore but I do wish it had maybe an idle timer instead of it running into that when I'm in the middle of something.

Cant user for Days on end due to their broken 2FA

Opmerkingen: Avoid Avoid Avoid represents a massive corporate risk

Pluspunten:

Not their support its almost non existant

Minpunten:

Reliability, the broken 2FA issue is a massive deal breaker, essentially bricking the application for days on end, and support takes days to resolve.

review

Pluspunten:

very easy to use for admins and clients to download/install on ad-hoc basis

Minpunten:

would like to see the naming convention change to easier options

Better than TeamViewer

Opmerkingen: We manage large number of clients, some of them with unattended access and others without installing the client (on demand). After trial we have strong prositive impression with the functionalities and usability of the software. There was small fear of switching from a different product but the transition went smooth. We find some new functionality that we can use every week :)

Pluspunten:

Transition was easy both from our and the client side. Non of our clients had any experience with ConnectWise control but all were happy with the product and the service. Connecting to the clients are easy, but what we liked the most is the extensive information about the client that is obtained by the ConnectWise Control (connection history, notes, run commands, view and kill processes). This is highly recommended software for any IT service company.

Minpunten:

So far (few months) we didn't have or find any problems with the ConnectWise control. Hope it will stay that way :)

Eerder overwogen alternatieven: AnyDesk

Redenen om voor ConnectWise ScreenConnect te kiezen: Teamviewer started adding more features which were (1) poorly implemented (2) not needed, in the effort to boost the sales, while losing focus on the most important feature of their remote connection software. The trigger for the switch was when TV limited numer of the devices for unattended access.

Overgestapt van: TeamViewer

Redenen om over te stappen op ConnectWise ScreenConnect: ConnectWise is superior in all aspects and justifies the price.

ConnectWise Control - Amazing Remote Support Utility

Opmerkingen: Over CW Control has been a game-changer in how our company delivers remote support to our clients. It has allowed us to operate more efficiently and gives our techs the tool they need to provide awesome remote support. Since we have started using it we have not even considered looking for an alternative tool.

Pluspunten:

Connectwise Control is an easy to use software that allows our company to provide remote access and remote support to our clients. The software was extremely easy to setup and configure and get running. Once it was set up and running it just works. It is the fastest remote access tool we have ever used. It connects to sessions in seconds, not minutes like some of the other remote access tools out there. The layout of the software is great and make navigation for our techs and also the end-users simple. The built-in toolbox and remote file transfer also are dead simple to use and always work. It allows us to copy a file over to a desktop we are supporting, or to copy need diagnostic info back to our techs computers. Control includes multiple options for 2-factor auth which is a must these days for tools like this.

Minpunten:

The least liked portion of Control is that support is not always easy to get a hold of and sometimes does not always have the best solutions or fixes during the initial support engagement.

Best value out there in remote support

Opmerkingen: We're a small company so when one of their competitors had a major price increase, I started looking for an alternative. So glad I found ConnectWise Control! We're a small company and dont have the need for constant concurrent connection so paying thousands of dollars for that functionality didnt make sense. Service has been reliable, easy tio set up and most importantly, easy or my clients to use and connect.

Pluspunten:

Easy to use. Reliable. great dashboard.

Minpunten:

It does everything I need and surprises me with things I didnt know I needed!

Eerder overwogen alternatieven: TeamViewer

Redenen om voor ConnectWise ScreenConnect te kiezen: Astronomical price increase

Overgestapt van: LogMeIn Pro

Redenen om over te stappen op ConnectWise ScreenConnect: Connect has the right prices for what we needed to do with the software. Other options just didn't cater to our small needs.

Great tool - Good mix of Instant and Agent

Opmerkingen: Love the product. Used to use a VLC-based product before, and this has gone so far already. Still some growing up to do, but seems like one of the best available products out there, at least for my needs, without being stupid-priced.

Pluspunten:

There is a lot to like about the platform. From an easy-to-use instant platform, to a strong access agent. It does a lot well, and there isn't a lot it doesn't do well. I love the idea of the toolkit, where you can pre-upload commonly-used tools. I also like that the software seems to be taking some steps forward as time goes on as well.

Minpunten:

Always have to turn down to Low setting. Doesn't seem as optimized for bandwidth as other tools. Lack of CNAME ability; Doesn't seem to work right no matter how you set it up to make the site look like your own. Very awkward to customize look-feel, even with third-party add-ons.

Eerder overwogen alternatieven: TeamViewer en AnyDesk

Redenen om voor ConnectWise ScreenConnect te kiezen: RemotePC hadn't done any growing. Product was clunky and slow, and difficult to get customers going with Instant

Overgestapt van: RemotePC

Redenen om over te stappen op ConnectWise ScreenConnect: Just enough features, better pricing than TeamViewer in the end.

Fully featured and robust for Helpdesk management

Opmerkingen: Control helps to keep our clients centrally accessible and allows fast response even over poor quality communications lines.

Pluspunten:

Remote connection is easy to understand and use even for non-tech savvy users, Templates help to decide on what options are shown and not show which is great for customization and de-cluttering. Great 1-click redeploy for updating the control agent version

Minpunten:

Cloud hosted server is sluggish and slow to respond, each input feels slow and occasionally pages just never finish loading all together. Addons are non-curated and seem rarely upto date and working. API documentation for Control seems non-existent or sparse. No Android endpoint app to remote control mobile devices (This is the one feature that almost had us turn to LogMeIn's product line) even teamviewer has a host app although it connects in the reverse fashion to match the teamviewer desktop app.

Eerder overwogen alternatieven: TeamViewer en LogMeIn Central

Redenen om over te stappen op ConnectWise ScreenConnect: Slow programs with Really high latency, this combo makes it really hard to work on a fast-flowing helpdesk.

Connectwise - Screenconnect

Opmerkingen: I love it. It has helped with my work. Instead of free or limited remote software, it is cost effective and reliable. I can add as many endpoints as I need. Even remotely if on my network. Has small app that runs as a service. I have complete control of all of my computers...

Pluspunten:

It is always working. I have come to rely on this service. Setting up new workstations is a quick thing AND have the ability to support other workstations outside my network.

Minpunten:

It MAY be a bit clunky or difficult to get add-ons to work

Eerder overwogen alternatieven: AnyDesk

Redenen om voor ConnectWise ScreenConnect te kiezen: ME is a bit clunky and Teamviewer is prohibitively expensive

Overgestapt van: TeamViewer en ManageEngine Endpoint Central

Redenen om over te stappen op ConnectWise ScreenConnect: Price and didn't need to remote into phones/tablets

Fantastic Remote Software

Opmerkingen: We migrated from TeamViewer and one of the best business decisions we have made as a young growing company. We are very happy with the product.

Pluspunten:

What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.

Minpunten:

I would just say allow the user to configure their settings to be the same each time they login a computer. Example, always activate remote printing, screen size/dual monitors or always number 1.

Eerder overwogen alternatieven: Splashtop en GoTo Meeting

Redenen om voor ConnectWise ScreenConnect te kiezen: Cost was rising and not getting some of the features we were requesting.

Overgestapt van: TeamViewer

Redenen om over te stappen op ConnectWise ScreenConnect: Did a trial and loved it!

ScreenConnect Make Support Easy

Opmerkingen: We had a massive problem where we had been on an unstable version without realising. Support where very helpful and helped correct the problem with little fuss and even arrange a refund for the problem. What amazing support. The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue. We are now stable only due to our size and this is one of our most used applications in our tool kit for remote user support and server access.

Pluspunten:

The best features are totally the remote support and ad-hoc session access that can be shared with multiple agents. I addition we lean heavily on the lightweight client for permanent access to servers over RDS. Also ingrates well with Azure AD.

Minpunten:

The worst part, which is minor is the amount of customisation and branding.

Went from good to AWESOME when we ditched our old remote software for ScreenConnect!

Opmerkingen: Inexpensive, full featured remote desktop software that is super easy to administrate and use. IT professionals would be hard pressed to find something this good for this price. And companies that need remote access for their employees need look no further.

Pluspunten:

We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast). It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world.

Minpunten:

There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them.

This used to be an awesome product for tech support. Now it is just great.

Opmerkingen: Support staff is always professional. But the way they get information from us and use it as to features on the product and what we like and dislike was really poorly done.

Pluspunten:

I *used* to like the "Toolbox" till they broke it. Ability to reboot computer and stay connected. Screen drawing.. but that is bittersweet as the feature was VERY BADLY written. Whomever wrote, clearly did not use it to try and talk someone through something on their computer. The ability to dynamically group computers by client and tags is AMAZING!!! I love that I can code searches for my groups. Ability to rename computers. See how long computers have been off-line The plugin system that allows me to greatly enhance the way I interact with the interface. Ability to create user accounts and control their security. (Still waiting for ability to limit how many connections they use) The fact that I can run it off my own server is AWESOME!

Minpunten:

I used to love that I could use the "Toolbox" to execute my tech tools while working on computers. Just pick it from the list... have it download to C:\SomeFolder and then open that folder and all the tools were there. I could clean viruses, restart the computer, go back and continue. That is no more though. After I bought the software they changed it. Now the tools download to the users "Documents" folder. The users get mad at me for digging through their "Docuemtns" folder to try and find "my folder" where the tools download too. It is hard to get to the folder. It is impossible to set exclusions on the virus shield because the folder name changes as it in the users profile. If they have bad internet or I leave a scanning tool running a long time, lose connection, the folder is removed and so are the tools. I have to start all over. This software SUCKS NOW! They completely changed it. The worst part is... they did not have too. They could have easily let it continue to work the way it was and given us some toggles and variables to control its behavior. Bad programming really. They say this app was written by techs for techs.. I think that may have been true once. Not any longer. Lack of hotkeys... To move between screens and clear the screen drawing. Inability to set the color of the screen drawing. No button to set "Auto" sizing on the resolution. "Acquire Lock" feature never seems to work. I would list more but I am out of space.

New User's Thoughts

Opmerkingen: Over the last 20 years, I've used all sorts of remote control software, most for a year or more. I used Log Me In when it was the preferred remote control solution at Connectwise several years ago and was very happy with that program, but I changed RMM program, and switched over to Solarwinds old Take Control, which did the job, but did not have the features that ConnectWise Control has. I've used Zoho Assist, which was inexpensive, but again lacked the features with CW Control. Also used Splashtop Remote for over a year which again was just about the same price, but without the features we have here.

Pluspunten:

I really like the ease with which I can connect with my customer's machines. Also, their command center at the top middle of the screen sometimes gets in the way but can be moved around. That Command center has some impressive tools in it, more than most, and they are very useful. From the Managed Toolbox that you can completely customize with your own tools to the help box which lets you do Google searches without leaving the application. The chat feature works as expected but could be improved. And it's affordable.

Minpunten:

When you chat with a customer and sent the chat, it would be nice if the customer's chat window popped up on the customer's screen with your chat, instead of blinking on the Task Bar. I usually have to go to the customer's machine, click on the blinking ConnecWise Control icon to let the customer know that I have information or an answer for them.

Eerder overwogen alternatieven: Splashtop

Redenen om voor ConnectWise ScreenConnect te kiezen: More features essentially the same price.

Overgestapt van: TeamViewer, Splashtop, GoTo Connect en Zoho Assist

Redenen om over te stappen op ConnectWise ScreenConnect: More features essentially the same price.

A great solution for a one-man-shop

Opmerkingen: It just works. It's super-ridiculously reliable. By that I mean, I've used MANY other remote support software solutions over the years, and while this one might not have the perfect clarity of an upscaled resolution, it has yet to fail me on a connection. I deploy them via MSI, occasionally update them from the admin interface, and ... thats it! It just works!

Pluspunten:

Compatibility, deployment (MSI package), and customization (can configure the server with addons, that in turn help you configure the client much faster than other solutions I've tried). AUTOMATIC NAME UPDATING. This was HUGE for me! This was the main reason I moved away from GoToAssist. I worked with GoToAssist support multiple times, but they couldn't help me get anything in place to do this. Essentially, if a PC name changed, the GoToAssist Server kept it's name listed as the "old name" - this lead to tremendous amounts of confusion for me and made it almost impossible to know which computers needed updating and which were already the correct name, simply connecting to support a user was an issue after just a few computer moves. Deploying software to 50-some machines might not be as large a task as other companies out there with 500+ machines, but as a one man shop, keeping those machines updated to ensure versions match, and names of the PC's are kept intact when users retire and new folks come on board is a HUGE time saver and stress relief after swapping to ConnectWise Control.

Minpunten:

Poor screen scaling (when compared to a competitor like TeamViewer), slow multi-monitor (becomes a sluggish because it seems to want to stream all screens at once, even if only one is selected), and ambiguous information as to whether another third party who also uses the software has left theirs installed / potentially could cause exploitation and already causes confusion. Scaling: If I connect to a machine with no other users on it, I believe I should have the option (via the "join w/options" link, perhaps) to change the connection to match my resolution (similar to how Microsoft's own Remote Desktop or TeamViewer do) Additionally, even if it's unable to match my connecting resolution, If the built-in scaling were better (I.E. - if there was a feature that introduced some good hardware accelerated anti-aliasing), the daily use of this software would be greatly improved. Multi-Monitor Sluggish: I've seen this with some other remote connection software - even the more legacy VNC protocol suffers from it, but it is avoidable because not all have this issue. I think the software needs to only stream updates to the primary selected monitor - or at least have an option to enable that, because delays become a huge problem when navigating things like complex databases or even simple excel sheets when there's a full-second delay. This does not happen on single monitor connections right now, it becomes noticable on dual-monitor, and on triple monitor it's very obvious.

The Unfortunate Software Cycle Victim

Opmerkingen: Overall, Connectwise Control has been and is a great software and has allowed me to remotely support clients with a smooth connection and not overly complicated connection process. Unfortunately, I believe being owned by Connectwise was and is the biggest weakness and downfall of the Control (formerly Screenconnect) software. Don't get me wrong, it is still a very usefull and functional software, however, it is very clear that the software lack development because the interface is not the intended interface that Connectwise would like you to use, they want everyone to use Manage, which I completely dislike. I am running the Stand alone version I do not beleive they offer anymore, I am thankfully grandfathered in which isthe best legacy benefit of Screenconnect. I cannot say I have found a better option, however, the software as sold now is all in the cloud and I do not think the benefits are the same as my experience.

Pluspunten:

I love the performance and quality of software customization allowed. I am able to tweak the software to wording, colors, and images allowing me to make the software more of my own. I like that there are multiple ways to connect to client computers from password, link, and unattended access to name a few options.

Minpunten:

They were formerly ScreenConnect until they were bought out by Connectwise who after my most recent experience are a virus to software. Most of the contribution since the buyout is purely visual and makes it work better with other Connectwise software, effectively crippling any chance Control had of integrating with any other software or advancing features such as the chat window and info windows because they expect you to integrate with other Connectwise software.

ConnectWise Control, Easy To Use Remote Control and Support Tool

Opmerkingen: Overall we are very happy with the way Control works and the value it provides to our business. It is one of our must have and our go to support tool.

Pluspunten:

Connectwise Control is one of the easiest and fastest remote support tools I have used. It allows us as a team to provide on demand remote support to end users without having to have a agent installed on their computer. Works great for connecting to personal laptops and workstations. The agent is easy to install and the web interface is easy to navigate for end users. The options for sending a remote support agent to an end user include a link, an email, or a direct download package which is very helpful for getting end user's online. The client itself is the fastest remote support tool I have used. Once the agent is installed, either a persistent agent, or for on demand support, connection time is usually less than a second. The client provides great options for display scaling, color depth, clipboard support, and a really useful file transfer tool and toolbox. We store our most used support applications in the toolbox that provides our technicians instant access to their most used tools.

Minpunten:

The only part of the software we currently sometimes have issues with and like the least is the way that Control uses the display driver. This sometimes results in slow connections into servers with Matrox graphics cards and doesn't allow us to adjust the resolution of servers that are running without a monitor.

The single best remote access tool

Opmerkingen: Great, we deployed ScreenConnect and never looked back. There's been zero reason too.

Pluspunten:

Small, clean, easily implemented and integrates well with our tool stack. It's pretty much everything we could as for from a tool like this and includes use auditing and recordings to meet any compliance requirements we've encountered.

Minpunten:

Very little. The only real challenges we have are deployment and required end user actions for environments where it is not deployed. Honestly I don't know what they could even do about that as it's neither a deployment tool itself nor can they circumvent browser and OS security to be able to eliminate the necessity or end user actions in certain circumstances.