Salesforce Experience Cloud reviews

It's almost considered a neccesity with start-ups and e-commerce businesses...but, the pricing...

Opmerkingen: Almost an identical opinion and review as I have of its sister company; Sales Force Essentials- Its amazing and everything you could possibly want or need but....It is pricey. Especially, if you're in the very early stages of creating a startup and you're on a tight budget. If you have wiggle room- I say, YES! Invest in yourself, your business and the future of both!

Pluspunten:

Any user that is given access, is able to customize their own portal, site, or files in general. As a business owner who prides herself in originality- that is HUGE! To be able to express myself freely; helps it not feel so much like work!

Minpunten:

Just like other Salesforce software and programs...their largest "con" is pricing. Huge strike against them and their brand if it is a company on a new and strict budget! I feel like the pricing is also; off. It doesn't match. I see something I'm thinking 'yeah that's $2.99' and come to find out I was wrong and it was; $12.99 (just an example!), and vice versa the same is true.

For sales and marketing operations, this is a highly valuable tool.

Opmerkingen: Very powerful MA software with a large variety of features However, to master it, you'll need employees who possess the essential technical skills. As a result of CRM measures, it will be able to target specific consumers, which is impossible with mass advertising. A connection to other databases made it possible to use the data internally. Each customer category's LTV has increased. Additionally, we were able to boost email open rates as a result of this and conduct successful marketing.

Pluspunten:

Since it allows you to manage all sales data and customer data, and it is compatible with other collaborative tools, it gets a five for its ease of use. Responsibilities and data in sales and marketing have become easier to handle. In other words, productivity has increased while work procedures have decreased. In the future, I'd like to continue using it. Appropriate for CRM software. Other utilities can be accessed via links. The interface that is easy to utilize. A little forethought will save you from many headaches.

Minpunten:

Needs a good deal of technical expertise. Has a long learning curve Aspects of operation, a little foresight will save you a lot of headaches.

SalessForce Craig

Opmerkingen: I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.

Pluspunten:

Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.

Minpunten:

Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.

Salesforce is simply the best

Opmerkingen: The best thing I can say about our decision to use Salesforce is it has made our company more attractive to potential buyers since we are "already on the same platform." There is power in the crowd.

Pluspunten:

Our team loved its usability and intuitive framework. There are other modules we want to buy as soon as we are ready.

Minpunten:

Honestly, there is a lot of work that the third-party consultant had to do to make SF work the way we wanted it to. And this can be expensive.

Salesforce experience cloud review

Opmerkingen: I have noticed it is much easier to contact a long list of patients per day and speeds us the process by making the call data more organized.

Pluspunten:

I thought Salesforce to be very user friendly and easily navigable. The home page is very clear as to which tabs pertain to what. My favorite feature is being able to change the tab names into the specific criteria I need for example one of them is "Patients" and another is "Call Interactions," this way you can build your own easily navigable website.

Minpunten:

There are no features I disliked about Salesforce Experience Cloud

Customer Portal Software

Pluspunten:

We use community cloud to provide information and self-services to our external customers. The tool is very flexible and we are able to create templates for different customer types which allows us to tailor their user interface. With community cloud, the customers are able to login to one application to conduct business with our company. It is also integrated with the other salesforce products which enables all customer data to be stored in salesforce and shared across multiple applications.

Minpunten:

The username must be formatted as an email. Some of our customers do not have business email addresses. Also, if our customer has implemented salesforce internally or has a salesforce id already with another vendor, they cannot use the same email as their username. When a user attempts to create a username, we have no way of knowing if they already have a salesforce id in another system so we must assume if the username meets all of our criteria and the creation fails that they must have another salesforce id with that username.

Amazing customer portal from Salesforce

Pluspunten:

Easy to Setup, Domain registration was easy, Dragging and Dropping standard components from Salesforce was an excellent feature, Self Registration with zero code, SSO with AD was one-time setup, User Friendly, More Secured, They give us the IP ranges were they have hosted, Excellent Customer support, Responsive UI, Browser compatible.

Minpunten:

It supports only 10 objects(Tables) to show by default. It doesn't support lower versions of Internet Explorer.

Efficient community management

Opmerkingen: Salesforce Experience Cloud can help a business to expedite the build phase with configurable modules with minimal code, unless there are complex customizations

Pluspunten:

The out of the box features provided covers almost all characteristics required in setting up a community website. It is also flexible to the branding customizations

Minpunten:

The workspace can be quite inconsistent due to its heavy nature and can often be slow to respond

Increase engagement with Partners & Customers

Opmerkingen: Salesforce give you a Portal, out of the box to engage with your Partners & Customers. From Case Management to Collaboration, to Sales. This product is fully customisable and gets better every year. Using Chatter, Knowledgebase, Ideas, SOS, Live Support and more these applications are fully integrated into your CRM, giving a 360 degree view of your Partner/Customers and increase engagement.

Pluspunten:

Chatter, knowledge base, full integration and customisation make this product an invaluable addition to any company wanting to increase engagement with your Partner/Customer

Salesforce, get on with your day

Opmerkingen: Excellent, ties in multiple quote tools and collaboration tools pretty seamlessly.

Pluspunten:

Very straight-forward and work flows can be created to match needs. Allows you to use the software to be efficient, not have to force it to work for you.

Minpunten:

It does a lot of things so if it is not customized properly you likely will struggle with processes and workflows.

Fantastic front end for customers

Pluspunten:

Amazingly customizable sits on the force.com platform so you know it performs well. I personally love how much we can do with the canvas for Communities. No more Web to Case for this team!

Minpunten:

A little clunky to set up initially. Always a good idea to have a consultant for Communities when initially setting up the system.

It works well but for none sales position just another company facebook

Pluspunten:

It is easy to use. Keeps an entire company connected in one place. Groups are easy to create and I will never forget someone's birthday.

Minpunten:

Just another Facebook if you are not a sales person or someone who enters sales information. Our company still uses but non sales people no longer login.

Salesforce Community Cloud

Opmerkingen: It is a product widely used at our company for communication and providing feedback and knowledge to grow business and networking. Overall, it is a solid product to enhance communication for employees across the country and share insight of the business in each area and issues we have.

Pluspunten:

It helps sales teams across the country to share knowledge and customer feedback.

Minpunten:

I think it still has room for improvement to make even user friendly.

Salesforce

Pluspunten:

This program is excellent for those who frequently excel to manage accounts. It's also great that the program exports to excel sheets.

Minpunten:

Thankfully, I don't have too many cons regarding Salesforce Community Cloud. It's a bit pricey, but you get what you pay for!

Big Business

Pluspunten:

It's a perfect solution for big enterprises. It offers everything you need and more. You will not think of changing to another solution so fast

Minpunten:

Very complex, not easy to get in. Lots of tools. Very expensive. High costs of setting up. Sometimes very complicated

A developing Salesforce product

Pluspunten:

As with other Salesforce products, the customization is key. This seems to have the least capabilities on all the clouds, but it is constantly improving, so there is that hope

Minpunten:

The support and functionality does not compare in anyway to the other clouds. We recently had to change license types and the only solution was to re-create all our users because the technology was not there. Mind you,it took 4 months to get this answer since no one knows about community products in support

SFDC for External Users

Pluspunten:

Community Cloud is a nice edition for institutions where external users needed access to data. Higher ed, non profit, etc. Salesforce is powerful and the Community Cloud enables companies to extend the power to external parties.

Minpunten:

Well... like other Salesforce tools & products, the Community Cloud needs a facelift. Heavy coding and customization or tools from Appexchange like Skuid could be leveraged to customize without coding.

Sales force power

Opmerkingen: Looking to add some community support for your brand? This empowers social WOM

Pluspunten:

Allows for easy campaign adds

Minpunten:

Expensive

Salesforce

Pluspunten:

Great customer service. This was easy to get through and very easy to maneuver. Great experience talking to the employees

Minpunten:

Could be more interactive. I felt they could have put more effort into solving my technical issues, but either way we figured it out.

Salesforce Community Cloud - is average

Opmerkingen: I've used Salesforce Community Cloud for a few years. It's a nice collaboration tool, but it can be difficult to find things. I've used it when it's been opened up for a LOT of users. When this happens, a lot of the details and information is lost along the way. People will put information in a place where no one can find it. A thread can be opened and it can go on and on and never address the real question. I also find a lot of users will get off track and the thread because of a long topic for something else totally unrelated. Other topics will get started and not get put into the appropriate place, then the entire structure is out of date. That's when people stop using it for what its worth.

Finance Manager at a medium sized government contracting firm

Opmerkingen: I would recommend this product although I would still prefer the non-cloud based sales force over this product

Pluspunten:

This product gives you the ability to manage everything virtually while keeping all the great features a regular Sales force application brings. Its extremely user-friendly and easy to learn.

Minpunten:

Sales Force community cloud can be slightly on the slower side at times and there are some bugs that hamper the true potential of the application from time to time as well.

Rich Review

Pluspunten:

It was very help in terms of tracking leads. Before using Salesforce I difficulties evaluating the validity of my leads

Minpunten:

It doesn't really help when it comes building custom CRMS. I tried to create a custom CRM tool for my business but it was complex

Sales force review

Pluspunten:

All of my business in one place which makes it easy and efficient to make contact with clients etc etc etc

Minpunten:

Sometimes the mobile app has bugs and can cause issues and challenges and stuff which isn't good at all right?

The smartest community model I've experienced...and maturing with each new release

Opmerkingen: Salesforce offers a very comprehensive engagement feature set for your customers, partners, prospects, and other segment audiences you may support. The beautiful thing is that all the discussions, Chatter groups, ideation, knowledgebase, and other community features are combined into the CRM so that customer process flows are streamlined and all available under one single sign-in. A truly omni-channel experience with a promising and growing feature set.

Brilliant portal

Opmerkingen: offering is brilliant. the product pipeline is very well designed and based on customer needs. Highly recommend and very well adoptive for business