Deputy reviews

Best Scheduling App Ever

Pluspunten:

I've used the software for over a year now and it makes my day to day life as an independent contractor a breeze. I can grab shifts posted by the managers shortly after they're published and can offer them up or swap them easily if I can no longer work a taken shift. I can request for leave, take a break during the scheduled shift and also view how many hours in total I have for the day, week, month in the schedule section. Their app for phones also allows you to grab, offer and view shifts and you can clock in or out on it. I especially love the seconds feature and the app being able to show me the time in my work's time zone VS mine so I'm never confused.

Minpunten:

It's a little slow when grabbing shifts, like you are unable to just click/accept shifts back-to-back and have to wait like 30 seconds per accepted shift for the page to load and show that you've accepted your shift. There sometimes is also a lag when starting/ending a shift and you have to ensure it was clicked properly or shows you've started/ended after the page finishes loading or you could end up being late or stay clocked in.

Staff adore Deputy's reduced office time!

Opmerkingen: Because it is hosted on the cloud, managers can use it from any location with an internet connection. ADP's timekeeping module makes it difficult to adjust shifts when workers are asked to report earlier or stay later for work.

Pluspunten:

Provides access to shift scheduling, staff attendance and punctuality records, and time off analysis reports for management. Unlike ADP's time tracking module, we don't add pay rates in Deputy so managers can utilize it without accessing confidential information.

Minpunten:

Given that we have many offices in each state, and that our employees often split their time between offices in different states, keeping track of everyone's whereabouts may be a bit of a challenge.

Stay Away From Deputy!

Opmerkingen: Deputy worked fine for us for at least a year. Nothing special, but it integrated with our Gusto payroll and ServiceM8 CRM and that's what we needed. But about 5 weeks ago it lost the ability to calculate over time. If a man works 49 hours in a week, it exports it to Gusto now as 49 straight hours, instead of 40 straight and 9 OT. We have exchanged dozens of emails with Deputy and we only get a canned response back. They say they are looking at it, but we don't believe it. How difficult could it be to compute OT correctly for a time tracking app?!! We don't think there is anyone working there any longer, -just a shell sucking up the monthly fees for as long as possible before folding.

Pluspunten:

The integration with ServiceM8, which is why we chose Deputy

Minpunten:

Customer service is horrendous, and the product is unreliable.

Deputy facilitates employee scheduling

Opmerkingen: Having a nearby application that makes use of our technology makes it all the more valuable. In particular, the team's knowledge opportunities for Vice customers are fantastic. I consider the time and effort invested learning and mastering Deputy to be worthwhile, even if I am already an advanced user.

Pluspunten:

Other scheduling tools I've tried were either impractical or too difficult to learn and utilize. Deputy is the best scheduling software I have used, and I have tried a few. It's easy to get the hang of, navigate, and succeed in.

Minpunten:

Turns off the door/window alarm. This quality is unnecessary, and the numerous safety precautions might be frustrating. Alter the range of colors available inside the span. The app's request and route customization features are user-friendly.

Built for Hospitality

Opmerkingen: Overall great, and the staff love it.

Pluspunten:

Deputy is very user-friendly and well-designed for users at every level. We love the app the the accessibility that it offers (and is expected by) our staff. The onboarding feature is great - it has really streamlined our onboarding process.

Minpunten:

The newsfeed is handy but lacks functionality; you can attach a document, but we REALLY need a place to store company documents such as policies and handbooks so they can be easily referred to by staff (we currently have to email them). In order to meet the key needs of the customers, Deputy should implement this feature ASAP - please!!

Pros about Deputy

Opmerkingen: Overall amazing experience, very happy with it!

Pluspunten:

Time tracking, schedule and gps location.Also the connection with xero and other softwares

Minpunten:

Users not being able to attach photos on the journal

Love it. Great Product. Highly Recommended.

Pluspunten:

I have to create rosters, manage timesheets, monitor lot of activities including labour percentages and all and deputy provides such an easy and user friendly way of doing all that I do. Copying and pasting shifts is a joy. Overall user experience is great for me.

Minpunten:

Not that I remember in specific. However, total labour cost tracking mechanism like Employment Hero's would be a plus.

Simple automated time tracking without needing manual spreadsheets

Pluspunten:

It was so simple to get started using Deputy. I love that I can clock in and clock out on my Apple watch two as I sometimes shut down my computer before remembering to log off on my time sheet.

Minpunten:

Tracking additional hours worked to scheduled hours as TOIL instead of needing to record the time under TOIL specifically created groups which seemed like a roundabout way of doing things.

What a surprise!

Opmerkingen: It solved a really great problem for my company, since the program I was using before didn't help me to monitor the time clock.

Pluspunten:

Really easy to use it, friendly interface and great customer service.

Minpunten:

That it doesn't remember the hours we set and if they're different from the ones programmed we can't do anything about it

Deputy for Web Developers

Pluspunten:

The user interface is very interactive and easy to use. You can easily mark your absence/leave on calendar, daily check in and start your work timer.

Minpunten:

It is not suitable for large teams as it can become more costly. The mobile app functionality lags sometimes and doesn't work as efficiently as the web version does.

Rostering by AI

Opmerkingen: Definitely would recommend this for companies that have shift work. The fee is not that expensive especially if it replaces an admin or HR person toiling over complicated rosters for days on end.

Pluspunten:

I felt it was important that our company, or at least my department, moved into the 21st century. We had highly paid managers AND an admin person wasting an entire day or more doing a roster for 10-person teams each month. I tinkered around with it, putting in preferred shifts for each staffer, which busy days in the week we needed more staff, their off day preferences, the minimum amount of time between shifts, how many days a month some of the contract staff worked, etc, then let Deputy do its AI thing and automatically come up with a proposed roster. You can run it a few times to come up with different schedules, if the first time doesn't look ideal. Then it can be exported IIRC (or copied and pasted) including to excel (because "that's how we do things here" — people were just more used to viewing their roster on a spreadsheet, sigh). The best part is, once you set most of the parameters, subsequent rostering is a breeze. Users can log in to put in their own leave dates ahead of time. IIRC they can also request among each other to change shifts. During the trial, tech support was super responsive and even helped customise the backend of my account to allow a certain permutation we needed. Overall I really liked Deputy. Very regretfully, it was not adopted by my company. It didn't make it past my supervisor level as he felt that there would be management resistance to paying monthly for this service.

Minpunten:

Nothing really. It took time to figure out what parameters had to be input because my test team's roster had 5 different shift types over 7 days a week, and different people had different preferences for their rosters. It wasn't impossible to set Deputy up for this, but it was not straightforward (nothing to do with Deputy). It also seemed at first like Deputy was more set up for people to go in and grab the shifts they wanted. But I could ignore that and run the scheduler to get rosters done quite quickly after a while. It could take a bit of time for the automated scheduler to do its thing. But still much faster and fewer errors than human effort.

Reduce scheduling time impact on your business

Opmerkingen: We have over 170 staff in 6 regions nationally. We are looking to expand this to our international teams.
We operate event merchandising at venues all around the country, however, we cannot install fixed hardware to have our team clock on and off for their shifts.
The Deputy experience for our team created greater transparency and opened up a more robust communication culture.
We operate under 3 awards across the business based on location and our team can work in multiple locations, so we needed to develop a script to understand how all the awards needed to interact with each other. Thanks to the thorough API library we were able to completely customize scripts and reports to cut our timesheet approval experience to less than 1 hour on a Monday and the payroll team was able to free up 2 entire days from their week.
Our rostering team has been able to reduce the time working on roster production to 2 days and maintenance of the rosters has become a much more simple task - this can often be done in the app!
Deputy has allowed our business to scale without increasing our scheduling workload. We have expanded our operations team to focus on our business practices and service delivery and because Deputy is part of our team now we have far greater visibility than ever before without additional time invested.

Pluspunten:

No fixed hardware required Scalability News Feed has our team communicating more openly Custom Reporting Award Interpretation - Once scripts written (we run with 3 different awards) App Experience Quick Payroll/Timesheet Approvals

Minpunten:

Integration of Enterprise Version with Basic Version - Particularly Locations do not pick up the same address fields.

Great product I highly recommend

Pluspunten:

I have been using Deputy for about a year and half and it has made scheduling for my team so much easier! I used to have a huge issue with team members clocking in too early but I was able to use a feature that won't allow anyone to clock in more than 5 minutes before the start of their shift. I also love that it sync's with our payroll processing company.

Minpunten:

The one feature that I wish could be added is that we have weeklong summer sessions where people are able to pick up the shifts of their choosing. I always have to remind my team that they need to pick up all 5 days of the shifts. I wish I was able to somehow link the shifts together and they only had to pick up the grouped shift as opposed to 5 individual shifts. But that's probably a feature that's specific to our company and I don't really see a lot of other companies needing a feature like that. Other than that, I really do love using Deputy.

Fantastic!

Opmerkingen: This software has helped our company specifically with the scheduling aspect of our business. It saves the company scheduler time, helps us keep the time off requests and scheduling organized, and has made it much easier to communicate the work schedule to our employees. After trying the free trial, we knew it was the right software for us.

Pluspunten:

We went from using spreadsheets and a calendar planner to using Deputy. When we were comparing scheduling programs, Deputy really grabbed our attention because of its look, ease of use, and price. We have been using it solely now for almost 2 months and it has proven to be a dependable, trustworthy service. We no longer need the planner to keep track of time-off requests. Now they go right into Deputy. It is very easy to set up and customize - Deputy offers to do this for you, but we did it on our own. I am a self-learner and was able to gain much insight on the program after watching a tutorial video. Deputy's customer support has been dependable. I was able to get my questions answered during a scheduled video call with a customer support representative. I've also emailed them and they've responded within 24 hours, and I've used their live chat. My employees like it, and they appreciate how it automatically adds their shifts to their phone calendar. Overall, I've had a very positive experience with Deputy. I highly recommend giving them a try!

Minpunten:

I've sat here for a long time trying to come up with a complaint about the software. At this time, I have no complaints about the product but will report back if something comes up the longer we use it.

Deceptive conduct

Opmerkingen: Support team use email only. Most support issues are flicked back to the help videos and everything else you are told "we'll request this feature be added". It never is

Pluspunten:

Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software.

Minpunten:

Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software.

Deputy is fairly easy to use and has been a great help in setting up a new payroll system.

Pluspunten:

It connects to all our offices and is easily adjustable. Signing in and out is very simple for everyone and it's nice to have an all in one scheduling, asking for time off, signing in and out.

Minpunten:

Setting up the schedule is difficult. I have to copy and paste each day for each person, even though their schedule remains the same because it's not automatically setting it up properly. The new Auto scheduler should see that "Mindy works 9am-5pm Monday- Friday" every week and set it up that way, but it doesn't. It just decides what hours should be covered and randomly puts in everyone's schedule however it wants. It will also randomly start telling me that someone is working too many hours, even when I have them set up in the system for a 40 hour week and I'm only scheduling them 30 hours. There's an override, but it takes longer to set the schedule that way. I would also like to be able to see total paid time off easily, maybe even in a chart or report. We need to keep track of how many hours per year they have used.

Couldn't survive without Deputy

Opmerkingen: As a company that provides rapid response (24/7) labour hire to Mines & Industrial clients, it is essential that we can advise staff of their shifts quickly & accurately. We can have up to 3 roster changes per day (for 22 staff) and are currently saving up to 11hrs per week in admin time just by adopting the rostering & timesheet features of Deputy. Couldn't survive without this program!

Pluspunten:

Easy to set-up with no costly IT service visits. Being a free app removes any hesitation by staff to adopt this software. Can immediately advise staff of last minute shift changes and they can advise of their availability to HR (preventing any clashes)

Minpunten:

Don't seem to be able to approve timesheets from HR mobile phone app anymore.

Deputy - We love the product

Opmerkingen: We have been using Deputy for about 15 months now and it is a great product that just keeps getting better and better with regular updates and new features. Comprehensive functionality and beautifully packaged to make it easy and intuitive for all users which is key to ensure staff adopt it well. We have used others but in my opinion it is the perfect product for our business.

Pluspunten:

It is a very friendly and intuitive product. We don't need to train new users, just add them to the system and it takes them through the basics quickly and easily. We just don't get questions from new staff on how to use it, clear simple instructions on a very intuitive platform just makes it easy to start new staff.

Minpunten:

Very little. Would like better holiday tracking reporting but really not much else.

No working

Opmerkingen: No customer service
No IT Service
No one knows how to fix anything and no one wants to help get it fixed.
Better off just finding a company who will beta test a update before throwing an update out there first
And one that has a legit 800# so you and your staff can get back on track when the software is a mess.

Pluspunten:

Was working for the time we had this Set up the system in September of 2021

Minpunten:

The software was updated and through a code in the software. Which disabled my staffs open shift calendars. Call the 855# and no one can help. Send a message and still can't help. If you don't respond within 24 hours to a message they close your ticket and the problems aren't fixed. Call sales to see if someone can help and they may put you through to someone. But most likely back into the que so you can hear I can't help you. And message you rep and they don't answer emails. If they do they send you the 855# and back to square one.

I have loved the fact that I can have as many employees that I want

Opmerkingen: easy scheduling, great communication with my staff and the ability for my staff to drop shifts, switch shifts of take an open shift.

Pluspunten:

My staff and I really like the communication in the news feed, the ability to post PDF and images as needed to all my staff as I use it for my Staff Memos. I also like the ability for them to 'confirm' the message after they have read it. Having the chance to edit the start time of a shift is also helpful as sometimes you forget to log in and it can be adjusted.

Minpunten:

It doesn't show the amount of hours scheduled in a day at the bottom like other software I have previously used. (When I work) and it also doesn't let you type large amounts of text in the news feed.You have to send multiple messages or upload a word document. Users have also complained that they can't view what the full shift times are of other staff working, just the start times of other people. It would also be nice to have multiple people able to log in on the same computer at once. currently one person has to log off before the other can log in.

Simple program to use with great customer service

Pluspunten:

Simplicity in its use. I also enjoy the ease of inputting employees into the system and the ease of placing employees into shifts. Its quite easy to use and its functionality is great throughout all levels of use. I can tell you that the customer services is also wonderful and quick to reply to any need. They really have someone available around the clock which is quite helpful considering I often times get my admin work done later at night here in the US!

Minpunten:

Overall, there is not much that I do not like, I do wish that Deputy integrated for little to no cost with accounting or other IT Software programs. I would love to integrate with other programs that I use, but the cost is just too high to do that with the small business that I have. Its ok...easy enough to do on my own due to the ease of use of the program overall.

Deputy makes scheduling masses easier. A few features need to be added still though

Pluspunten:

I love that I can copy-paste a schedule from last week, make minor adjustments for employees who have other rotating schedules to work around, or vacation days... it also makes finding available replacements drastically easier

Minpunten:

I dont like the printable version and I still prefer posting my schedule instead of only having it digital. I want my employees to see my notes for each shift publicly and so I have to screenshot them print which has resolution issues. Therefore I have to size increase the window (ctr+), take two different screenshots, and then stitch together with photoshop in order to share these notes. Also, we are a restaurant that does shifts to phase send people home in order of first clock in time depending on how busy/slow we are or when dinner rush slows down. There is no way to indicate this. I have to use shift end times as estimates and let employees know. Also our POS system Sapphire is not supported and we can't use the clock-in feature

CountryOptusStore

Opmerkingen: We were using excel spread sheet, manually calculating hours and trying to juggle shift changes. Deputy has changed everything. Copy / paste roster templates, Swap shifts, Auto-calculation of hours, notifications when team members are unavailable - the list goes on.
I recommend this product to anyone I know that runs a business with multiple staff members.

Pluspunten:

Ease of copying roster into the timeframe and allocating appropriate team members

Minpunten:

Export to Xero timesheets has to be altered manually in Xero for each line as details of type of hours worked does not match Xero. Annual / leave days taken and processed through Deputy transfer onto Xero payslips as individual days. So if a team member takes a week off, instead of it being 1 line of annual leave @ 38hours - it comes up as individual lines at whichever shift hour allocations it was originally for. Makes for an overly long payslip!!!

Deputy Staff Schedule Module

Pluspunten:

Deputy provides a fully functional scheduling module we use for our Veterinary practice. Our current software did not include time clock/ scheduling features. Deputy is a user friendly program that handles our paid time off requests, time clock functions, and work area assignments. Deputy has advanced security features such as photo capture at clock in, location of clock in, and password protected access. While providing these features, it also is user friendly.

Minpunten:

Customer support is typically via chat, and their hours of operation do not always reflect US time zones.

Makes rosters a walk in the park

Opmerkingen: Deputy makes scheduling very easy. I started using Deputy over 12 months ago and I cannot imagine being without it. Checking, updating or even scheduling can be done via a smart phone or tablet. I have started using Deputy at all the 3 southern states that I manage with the same ease. Staff love it as well as new, changes or updates are published and sent to their smart phones instantly. I also love that I can contact deputy via the app or web app to raise a issue or ask for assistance. Also new feature requests can be made and where possible it will get implemented. Deputy have implemented features that keep improving the product. Keep up the great work.

Pluspunten:

Cloud solution which means I don't to have any special servers to support it in house

Minpunten:

N/A