Over Klient PSA

Client PSA, de nummer 1 beoordeelde Salesforce Professional Services (PSA)-software op AppExchange voor het MKB, en we zijn er trots op!

Meer informatie over Klient PSA

Pluspunten:

Niet beschikbaar

Minpunten:

Niet beschikbaar

Beoordelingen van Klient PSA

Gemiddelde score

Gebruiksgemak
4,4
Klantenservice
4,6
Functies
4,3
Waar voor je geld
4,6

Waarschijnlijkheid van aanbeveling

9/10

Klient PSA heeft een totaalscore van 4,5 van 5 sterren op basis van 11 gebruikersreviews op Capterra.

Reviews filteren (11)

Sorteren op

Heb je Klient PSA eerder gebruikt?

Deel je ervaringen met andere softwarekopers.

Reviews filteren (11)

Eric
Eric
Directeur, Recherche de talents in Canada
Geverifieerde LinkedIn-gebruiker
Human Resources, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A great discovery

5,0 2 maanden geleden

Opmerkingen: We optimised day to day processes with tasks automation so we can focus on priorities

Pluspunten:

This PSA is so easy of use and powerful. It's definitely a great help conducting day to day business, manage projects and work load!

Minpunten:

Project Gantt still needs some small bugs fix but almost fully functional

Marie
Billing Coordinator in Canada
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Marie's review

4,0 3 maanden geleden

Opmerkingen: It has streamlined and maintained an easier, more manageable method of project management, timesheet entry, reporting and invoicing for us.

Pluspunten:

As the Billing Coordinator, the ease of using Klient to generate invoices is much more efficient, trackable, and simple to use.

Minpunten:

We do not use the resource planner as much as we should; we have too many exceptions that cannot be managed just yet.

Reactie Klient

2 maanden geleden

Hi Marie, thanks a lot for your review. Don't hesitate to reach out to Dominic if you need help with anything

James
CEO in VS
Managementconsulting, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Benefits of Klient PSA

4,0 2 maanden geleden

Opmerkingen: Overall, experience has been good. The support was a bit slow in the beginning however has improved over the last 18 months.

Pluspunten:

Friendly team and helpful support. Overall system capabilities are good and has helped improve how we manage our services business. Provides good visibility for projects within our delivery teams.

Minpunten:

Project management capabilities are not optimized as well as they could be. We have provided feedback for improvements to resource mgt. and time tracking. We would really like to see Smartsheet like collaboration capabilities in Klient.

Reactie Klient

2 maanden geleden

Hi James, thanks for the review! With the merger of Drakya, we'll be able to accelerate our product development and our support services. Don't hesitate to reach out to Dominic if you want better visibility on our roadmap. Thanks, Fred

Danish
CEO in Pakistan
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Powerful and ease to use Klient PSA

5,0 4 weken geleden Nieuw

Opmerkingen: Easy to use and everyone can easily understand this application. A+ for this application

Pluspunten:

PSA is a powerful product. Time saving. great costumer service. Excellent

Minpunten:

They need to fixed some small bugs . All done from my site.

Tim
Partner in VK
Verzekeringen, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great system and exciting plans ahead

5,0 3 maanden geleden

Opmerkingen: Klient has quickly become a key tool in our business processes, and we are very pleased with the system. While there are undoubtedly improvements that could be made, the team have an ambitious road-map and are always willing to consider new ideas for enhancing functionality.

Pluspunten:

Very flexible and highly configurable. It uses standard Salesforce structure, so we're able to tweak the out-of-the box functionality to suit our specific business needs. The team at Klient are friendly and helpful, and while there are some features we would like to see as standard, they are genuinely eager to find solutions for any non-standard use-cases we have.

Minpunten:

The feature that we would value most is the ability to switch between hours and days as the unit of measurement on a project by project basis (currently everything works from hours as standard). We have a number of workarounds that allow us to deal with this, but it means we have deviated more than we would have liked from the core functionality of the system.

Gina
Operations Coordinator in VS
Fondsenwerving, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Review

4,0 3 maanden geleden

Opmerkingen: So far, working with [SENSITIVE CONTENT] has been wonderful, he is always there to answer any questions and provides tutorials on how he did something I asked of him, so that I could learn for future use. I also think Klient Support has been amazing and super transparent on what they can help with. Klient PSA so far has been great, it just has some minor issues, like page loading under My Work, Gantt Chart tasks, and some reporting issues I mentioned above.

Pluspunten:

I liked how seamless look wise it blended into Salesforce and the features we currently used before implementation.

Minpunten:

I feel as though I don't have a grasp on easy reporting for our teams purposes based on the time tracking, profitability, team availability, and utilization data.

Reactie Klient

2 maanden geleden

Hi Gina, thanks for the review. We'll add to our video's priorities to create good training on reporting. Until then, don't hesitate to reach out to Dominic if you need help with reporting. Thanks, Fred

Vinay
Associate Director in VS
Informatietechnologie en -diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Best and most complete PSA available in the market

5,0 4 jaar geleden

Opmerkingen: Krow team is really responsive and quick to resolve your query, they are the small team but very committed to making sure implementation is successful.
Krow supports an exhaustive list of functionality and has the comparatively small release cycle unlike other PSA like financial force and kimble.

Pluspunten:

Complete PSA package : 1. Good UI 2. Supports Lightning 3. Developed ground up 4. the most economical PSA available in the market 5. KROW is on Salesforce Platform

Minpunten:

1. Relatively new in the market 2. Small team 3. Lack of inbuilt connectors supported out of the box

Reactie Klient

3 maanden geleden

Thanks Vinay for the review! We've been on Salesforce AppExchange for 7 years now. Our team just reached 30 employees and we keep growing. Keep participating in Klient community. Thanks again!

Geverifieerde reviewer
Vice President, Financial Services in Canada
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Powerful project management on the Salesforce platform

4,0 3 maanden geleden

Opmerkingen: Project management, resource planning, budget tracking.

Pluspunten:

Integration with Salesforce, Data model, ease of use, breadth of features.

Minpunten:

UI can be slow, particularly for inline editing features, which can be a drag on ease of use.

Adam
Director of Service Delivery in VS
Telecommunicatie, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Klient after 1 year

4,0 3 maanden geleden

Opmerkingen: Our experience has been very good. Our integration partner [SENSITIVE CONTENT] has been amazing at implementing and supporting us while rolling out this software to my team.

Pluspunten:

I really like how easy it is to customize tasks as our products and processes change. I also like how we can easily report on project status and projects assigned to specific staff members.

Minpunten:

I wish it had a better centralized notes section that could be used to document communication both internal and external.

Karl
Solution Architect in VS
Machine- en installatiebouw, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Klient PSA Review

5,0 3 maanden geleden

Opmerkingen: From pricing interactions, installation and the kick-off the individuals involved knew this product in and out. Klient University was well thought out and detailed. The inclusion of bringing in other staff memebers to the training to demonstrate what was learned in 8 hours was a great process. Team was well versed and fit our schedule and timeline.

Pluspunten:

The dynamic views. Workspace, resource planner and task managment.

Minpunten:

At this point we are too new to pick on any particular area. At first glance it is complex, but that will become easier.

Reactie Klient

2 maanden geleden

Hi Karl, thanks for the review. We are working hard to build a video library to help you master our platform. We'll keep you updated. Thanks, Fred

Olivier
HR Consultant in Canada
Werving en selectie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Klient is such a game changer

5,0 2 maanden geleden

Opmerkingen: Awesome, 100% recommend.

Pluspunten:

Task management is such a game changer, it's easy to create projects and the learning curve is reasonable.

Minpunten:

Nothing in particular, loading times could be faster but definately not a dealbreaker.