Hemlane reviews

I don't feel like I'm self-managing

Pluspunten:

I've used the system for over a year and the entire way, Hemlane's service coordinators have made me feel like they are on my team, proved to be critically important parts of my team, allowing me to feel confident that our tenants (and properties) will be taken care of.

Minpunten:

This is me being picky, but reporting can be slightly improved. Again, being picky, extremely picky.

Hemlane Review

Pluspunten:

The ability to direct and monitor tenant payments to landlords without needing to have funds go through a trust account.

Minpunten:

Would like the ability to request security deposit returns from landlord to a tenant. Landlords seem to have trouble initiating this on their own.

Great Strategic Partner

Opmerkingen: It's been positive, I had a few issues with marketing one of my properties and they were able to talk directly to the Zillow team to fix the issue fast. I highly recommend them.

Pluspunten:

The team. When I have a problem, I call and they pick up. They are fantastic!

Minpunten:

I would love to have the financials generate a Schedule E for my CPA.

Hemlane is a good product

Pluspunten:

Excellent lease tracking which provides a relatively seamless way for tenants to pay electronically

Minpunten:

I don’t like that in Financials, I can’t look at what’s outstanding for the current month without filtering

Easy to use

Opmerkingen: It is good will try till the end of this year and unlock more features!

Pluspunten:

Easy to use with property managers. Great price easy unboarding for new tenants and new properties

Minpunten:

Reporting section is not detailed. Need Ledges for each proeprty

Happy with hemlane

Opmerkingen: Makes being a landlord easy. Fairly low cost.

Pluspunten:

Tech support. Fast service any time i need help

Minpunten:

Would like to see better financial tools. Have it set up for tax schedule e. Would like to see a app.

Exceptional company and product

Opmerkingen: One of the best products and vendors I've ever worked with.

Pluspunten:

Hemlane automates all of the most important parts of property management perfectly.

Minpunten:

I've subscribed to Hemlane for 3 years and I have no meaningful negatives to speak of.

Hemlane: Userfriendly, and great customer service

Opmerkingen: From the beginning they have answer fast, called me back fast, helped me troubleshoot fast, its been awesome!

Pluspunten:

How responsive the company is, and how user friendly the website is

Minpunten:

there is no move in move out inspection assistance

Hemlane review

Pluspunten:

User friendly and support staff is always ready and willing to assist when needed

Minpunten:

Nothing at this time. We just adopted this payment portal for our property management side of our real estate business. It's workin great thus far.

Hemlane user

Opmerkingen: Satisfied, I have peace of mind with my properties listed for rent & occupied ones.

Pluspunten:

I like the flexibility of the platform for prospects, tenants & the organization of it. I like the automated messages, showing reminders & presets.

Minpunten:

I cannot reschedule or cancel then schedule showings, I cannot see all my property inquiries together for all my properties. Hemlane does not put enough emphasis when messaging clients about showings that they must confirm!

Good all-in-one package

Opmerkingen: Learning the ropes. [sensitive content hidden] has been a big help along with some of the members of her team.

Pluspunten:

Can self-manage and avoid awful property managers. [sensitive content hidden] is exceptional. She’s trying to build a great team. If they drop the ball she picks it up. Top notch.

Minpunten:

Wish there was an app for iOS / Android Sometimes non-standard issues (like pre-payment of rent) can be confusing to navigate.

Hemlane saved my business!

Opmerkingen: I have been utilizing Hemlane for the past couple years and every time I have a question or concern they are always super responsive and help with any assistance I may need whether it be with tenants or Landlords. Exceptional service! Looking forward to continuing to do business with Hemlane and growing my Management company.

Pluspunten:

The most important feature that I love is "Transparency" , a platform that is designed to be clear with your landlords without any gimmick. The rent's being directed to their accounts at a push of a button is super helpful. The communication feature between the tenants is great! Simplicity is also key here with this platform.

Minpunten:

To be picky I do think the platform is a little compartmentalized a little too much it makes it a little hard to navigate certain things. However, once you get the hang of it you know your way around. I would say the two things Hemlane can improve on is 1.) Guest Cards a little bit of a easier way to schedule a showing. The showing set up is kind of weird. I don't use it but would like it to be integrated with my calendar. 2.) The maintenance requests are a little hard to navigate such as recording payments and such. Just very minimal technical things. Hemlane is constantly improving their software though.

Great value and customer support for small business owner

Opmerkingen: We did extensive research when choosing on online platform for the management of our properties. Hemlane was one of the only platforms that we felt truly protected on, as landlords who are conscious about legal concerns around allowing online payments. But we also greatly appreciate that the software is easy to use for our tenants, and so far, they really appreciate the functionality of it! It’s made communication and processes so much more seamless!

Pluspunten:

Being able to provide my tenants with a secure platform for online payments and communication has made our operations so much more seamless! The customer service has been exceptional, and there are so many other features we are still learning, ad have yet to implement. What a great value for our money as a small business!

Minpunten:

The financial features are still basic, but I appreciate their compatibility with QuickBooks and other software.

Tech Support

Opmerkingen: [sensitive content hidden] was great, very special and made me feel great. Resoled it in 1 email

Pluspunten:

Easy to use and capable of doing a lot of things

Minpunten:

It will help me a lot if it had an application

Hemlane is good for the price

Pluspunten:

It is pretty easy to use. Automatic billing and

Minpunten:

Do not know how to customize application. for tenant. Do not know how to split utility bill between tenants in a building

Support with the first payment

Pluspunten:

Responsivess from Support team. I got great help from [sensitive content hidden] - Customer Success Lead.

Minpunten:

Complicated profile settings, issues with uploading docs

Recent adopter

Opmerkingen: Positive! The communication has been great (sometimes overwhelming even). The disposition of all the reps is very positive. They've been sympathetic to both tenants needs/concerns and well as owner decisions.

Pluspunten:

Maintenance management. Leasing assistance.

Minpunten:

I have one home where four renters share. Each pay separately, some via Hemlane, some offline. Some of the accounting / financial management has been tricky.

Hemlane providing great services

Pluspunten:

Hemlane is easy to use and helps greatly with online property management. Helpful reminders about lease expiration, rental collection dues and deposits, daily updates on maintenance activities. Overall it is great service especially managing properties remotely. I would like to recommend to home owners who are looking for these services.

Minpunten:

None I can think of now. Will update here if any.

Helped Improve My Rent Collection

Pluspunten:

The top features are:1. Maintenance support. I was looking to replace my overpriced and under performing property manager. Having the maintenance support gives me the help I needed to manage maintenance issues.2. Rent collection. Since switching to Hemlane, my tenants are paying me 10 days earlier than before.

Minpunten:

Performance of the web site could be improved.

Best way to dive into real estate without paying for professional management

Pluspunten:

I love the maintenance tracking and coordination. The cost for that is well worth it.

Minpunten:

Financials are a little challenging. Ideally it would sync with my bank and credit card accounts. I currently use Stessa to manage my finances.

Love this PM platform

Opmerkingen: Love it

Pluspunten:

To have a central space for messages, rent, and maintenance is a huge plus.

Minpunten:

The accounting part I could you a teaching course on so I can implement it more.

Awesome Customer Service

Opmerkingen: Every time I contact their support everyone is very helpful, especially [sensitive content hidden]
, she goes above and beyond!

Pluspunten:

Their quick response to your questions and their support.

Minpunten:

Inspections within the application, yes.

Great for first time landlords!

Opmerkingen: Overall, I’m very happy with this software choice. Help is a call or email away if I ever need it.

Pluspunten:

Dedicated Hemlane representative to provide platform indoc and help you through the process for the first few weeks.

Minpunten:

So far I haven’t had a negative experience! The platform even provides comps within your area so you know if you’re above, below or at market value for your property.

Great Property Management Solution

Pluspunten:

Hemlane is great because it’s easy to use, inexpensive, and has a lot of great features. Additionally, the support team is great!

Minpunten:

I wish it could stay logged in on my browser and phone so that I didn’t have to enter login info every time I want to access it.

Hemlane is #1 solution for self managing landlords period

Opmerkingen: my overall experience is very good so far, and im teaching other people to use it as a better solution vs property management companies.

Pluspunten:

rent collection made easy, tenant's portal, superb tenants customer support when maintenance tickets are open, great UI, these are some of the pros i managed to see in Hemlane, and have not yest touched base with marketing.

Minpunten:

i think there are more better solutions for accounting as far as keeping track on property income and expenses. such as Stessa. and the billing method of Hemlane is just hard to get or understand. it seems to them very easy but its not like other websites subscription.