ISL Light reviews

Goed alternatief

Opmerkingen: Zeker zo goed voor minder geld.

Pluspunten:

User model sluit goed aan bij onze organisatie

Minpunten:

Remote support sessie komt wat minder soepel tot stand als bij sommige concurrenten.

Overwogen alternatieven: TeamViewer

Redenen om over te stappen op ISL Light: licentiemodel sluit beter aan bij onze behoefte

ISL Light = Value

Pluspunten:

Prijspolicy zit zeer goed Gemakkelijk te hanteren, ook door eindgebruiker Werkt snel

Minpunten:

Het grafische gedeelte zou een update mogen krijgen al is dit een detail en niet noodzakelijk.

Easy set-up, does the job

Opmerkingen: While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

Pluspunten:

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Minpunten:

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

Overwogen alternatieven: VNC Connect

Redenen om over te stappen op ISL Light: The 500 minute plan is an excellent deal for occasional support.

IT support worker using ISL daily

Opmerkingen: Overall, ISL has been a pleasure to work with and has been an essential tool to support individuals and businesses, especially during the COVID lockdowns when so many people moved to working from home. Whenever I needed support in the early days of using ISL, I found the online chat facility to be excellent, quickly answering questions and resolving my issues.

Pluspunten:

Integration ISL with our existing business was very straightforward. I appreciate being able to have multiple sessions open simultaneously. I particularly liked the pointing device, monitor switching, video session recording, and chat facility which remains on the customer's screen even after the session has ended. Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

Minpunten:

Working with apple devices can be difficult but there are some good guides on the ISL website to help navigate the settings and permissions that need to be granted by the client.

ISL Light

Opmerkingen: We mostly support people in the USA, Denmark, Arab emirates.

Pluspunten:

slo support, multiple monitor connect is nice

Minpunten:

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

Great software for remote support or remote working

Opmerkingen: ISL helps me run the business and solve issues as soon as they arrive no matter where I am in the world

Pluspunten:

Extreamly easy to use, very responsive and quick with little or no delays even over a weak ADSL connection

Minpunten:

Screen too small if working from a laptop but you can use the zoom function to make it larger

ISL Remote for optimal Network support

Opmerkingen: We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.

Pluspunten:

The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

Minpunten:

It would be better is we had an automatic way to create a report, of even a quick report of the system.

Why ISL Online?

Opmerkingen: Great experience with this software in the past, simple to use, simple to install and does what it says on the tin. Varying pricing options to suit all levels of demand.

Pluspunten:

Simple to install and simple to use for all involved

Minpunten:

There is not anything to dislike about this software in my opinion

Overwogen alternatieven: LogMeIn Rescue en TeamViewer

Redenen om over te stappen op ISL Light: Product and price were better for my requirements

ISL Light: already using 14 years and overall very satisfied

Pluspunten:

It's easy of use, it's featureset, it's customization and it's price!

Minpunten:

Yes, absolutely. Speed is the major one. It would be nice if it's not VNC based. ISL could look for example to RDP or Radmin speed. That's way faster. Especially RAdmin is a big difference. Would be nice if such driver/technique would be implemented with ISL Light.... Sometimes improving it's basic features is better than adding new features...

Solution simple et sécurisée

Pluspunten:

La facilité d'utilisation et la sécurité qu'on peut garantir à nos clients, non seulement sur les échanges des données, mais aussi sur la traçabilité et la notification des connexions.

Minpunten:

L'installation de l'exe "client" dépend des navigateurs ce qui peut poser problème à certains utilisateurs qui n'ont pas l'habitude de télécharger et installer un soft, même aussi léger qu'isl client.

Isl Remote Tool

Pluspunten:

The ease of use for both side, even when helping a non IT customer it so easy to set up

Minpunten:

Only issue is when connecting to a Mac , with security settings but that is the Mac not software

Really useful

Opmerkingen: Very useful being able to provide remote IT support to clients.

Pluspunten:

Easy to use software and easy to explain to clients how to accept the invitation.

Minpunten:

Sometimes it's a little slow, but that's maybe more to do with our internet that the software....

Easy remote access/support solution with multiple options

Opmerkingen: We offer support to company owned and employee owned PCs, and also support business partners that require access to our systems for our business relationship. For company owned equipment we used to install another remote support product, but we can't do that on most of not-owned equipment, so ISL became a great help since we do not need to install anything, just provide the session ID so they can join when they need and be confident no one will be accessing their property beyond that particular moment.

Pluspunten:

When you need to provide support or remote access (attended or unattended) it is a simple solution, easy to use, several alternatives to grant access in variety of OS's and circumstances and cost competitive.It isn't cluttered with functions that may work in some cases but in others are completely unnecessary.

Minpunten:

No "bundles" for several users in small companies, those with need of many simultaneous users are likely to be really big and this situation works at their favor (btw, those are the ones that may need the extra functions from other competitors), but for small companies (using 1-2 simultaneous users) add an extra channel means doubling the cost. Even with that unpleasant situation still cost competitive.

Overwogen alternatieven: CoPilot en TeamViewer

Overgestapt van: TeamViewer

ISLOnline easy to use

Opmerkingen: It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem.

Pluspunten:

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

Minpunten:

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

Overwogen alternatieven: TeamViewer

Redenen om over te stappen op ISL Light: One of my suppliers used ISL and I like the pay per use license as I initially had very few customers

Use ISL Remote Desktop to perform Remote Support

Opmerkingen: We have been using ISL for around 5 years, and it is the mainstay of our ability to provide remote support to our clients. We have also been able to allow users to access their own computer when working away from their desk using some of the tools provided by ISL, which makes the product a hit with our clients as well.

Pluspunten:

The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.

Minpunten:

It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console

Overwogen alternatieven: TeamViewer

Redenen om voor ISL Light te kiezen: LogMeIn changed their pricing algorithm, and it meant that we were going to be charged up to 800% of our renewal to carry on using it. We have actually found ISL to be just as good at a very reasonable cost for our operation.

Redenen om over te stappen op ISL Light: At the time, Teamviewer was priced based on the number of named users, whereas ISL was priced on the number of simultaneous users, regardless of who they are. This better suits our operation. It also is a more secure product, as the remote software is tied in to our license, whereas with TeamViewer, anyone can log on to the remote computer if they have the password. We are always concerned with the security of these types of products, and we consider this to be a safer approach.

Solid alternative to Teamviewer

Opmerkingen: It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

Pluspunten:

We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Minpunten:

Two relatively small issues with it, last time we checked: 1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch). 2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

Overwogen alternatieven: TeamViewer

Redenen om over te stappen op ISL Light: After playing Teamviewer's forced paid updates game for a couple of years we finally left them. Teamviewer is on a very high horse in our opinion and totally lost connection to their actual user base a long time ago. Never again.

Great Value Remote Support Software

Opmerkingen: I used to use LogMeIn and was approached by ISL to try out there product initially I said no then the price of the other product had its third increase in twelve months which made it too expensive. Since then I haven't looked back, I can connect to my clients quickly and securely and provide the type of service my clients expect as if I was there in person. I must use the software three to four times a day on average and now most of my support work is done remotely saving journey time and fuel cost. It's made me more efficient.

Pluspunten:

ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?

Minpunten:

I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.

Reliable product, competitively priced, easy to use

Opmerkingen: This allows our team of 4 to easily support hundreds of end users each day with all manner of issues. We are able to integrate the download from our website as well as invite our clients to support sessions via email.

Pluspunten:

Easy to use on Windows devices. Good information fed back through dashboard. Quick, reliable connection. Spans all screens for remote computer.

Minpunten:

If the extra cost for multi connections per user were cheaper we would definitely go for it. However we do appreciate that the overall cost is very competitive vs other products.

Overwogen alternatieven: LogMeIn Rescue, ManageEngine Desktop Central en TeamViewer

Redenen om voor ISL Light te kiezen: Cost

Overgestapt van: LogMeIn Rescue

Redenen om over te stappen op ISL Light: Cost

Excelente

Opmerkingen: La experiencia en general es muy buena, no he tenido problema alguno.

Pluspunten:

Lo mejor es la facilidad en la implementación, es muy intuitivo y es facil para los clientes.

Minpunten:

A lo mejor lo que se podría mejorar es el tema de las reuniones para poder dar clases, es un poco complejo.

Overwogen alternatieven: Microsoft Teams en TeamViewer

Redenen om voor ISL Light te kiezen: Me ha gustado que el servicio es español.

Overgestapt van: TeamViewer

Redenen om over te stappen op ISL Light: Por la simplicidad de uso y por tener la posibilidad de trabajar en modo administrador de dominio sin necesidad de reiniciar el ordenador del cliente

ISL Light has streamlined our business.

Opmerkingen: ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff. I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom. Brilliant!

Pluspunten:

ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.

Minpunten:

A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

Overwogen alternatieven: RemotePC

Redenen om voor ISL Light te kiezen: Team viewer was just too expensive for our small business and we found it was not always reliable.

Redenen om over te stappen op ISL Light: We liked the features of ISL and the pricing, although not the cheapest, was very fair for the service offered.

Adhoc support tool, webchat and more

Opmerkingen: Our technical support team love it, as it just works no firewall issues or horrendous end user experiences as we can create a session send an email invite or ask the user to visit the our branded ISL landing page.

Pluspunten:

We first came to use ISL after having experienced the ease of connection many years ago with one of our suppliers. We loved the fact that the end user just had to enter a session number download and run. It also allowed us to host live web chat facilities on our website, which was another separate service we were paying for.

Minpunten:

The webchat isn't as proactive as some other services, informing you when there are visitors on your site. But the remote desktop support makes up for this.

Overwogen alternatieven: TeamViewer

Redenen om voor ISL Light te kiezen: Better end user experience, quicker RDP sessions and combined 2x services - remote chat + remote desktop into one service which saved us money.

isl

Opmerkingen: we support customers using this.

Pluspunten:

file transfer is very useful, also multi session is invaluable to us.

Minpunten:

cannot save passwords on IOS. also cannot use domain login details to authenticate. Reporting tools could do with a little more detail

Overwogen alternatieven: Microsoft Teams, AnyDesk en TeamViewer

Redenen om voor ISL Light te kiezen: cost

Overgestapt van: LogMeIn Rescue

Redenen om over te stappen op ISL Light: cost mainly

Easy and effective

Opmerkingen: We use ISL to give technical support on customer's machines. It is super easy to install, since the executable files come already setup to connect to company account. Connection is reliable and fast.

Pluspunten:

Lightweight executable, can be used in all platforms. User management interface very effective.

Minpunten:

Some issues in RDP tunnelling on MacOs. Tricky to set-up on auto-scaling cloud machines (not critical at the moment). It would be great to be able to ask for help by raising a flag on AlwaysOn (so that at operator side we know which machine raised it).

Fast and not bloated

Opmerkingen: Remote management of external PC players for digital signage software for 500 players at different locations.
A key success factor in delivering our service.

Pluspunten:

Fast and reliable software for controlling remote computers. All functions you would expect like file transfer, keyboard shortcuts, focus on quality or speed. Web interface, PC client and Android client for remote management. You could help your customers even when gone shopping with the wife! Firewall friendly.

Minpunten:

Last time I've checked it does not offer support for taking control of android units.

Overwogen alternatieven: TeamViewer

Redenen om over te stappen op ISL Light: God feature set and good price model

Our use

Pluspunten:

It is very simple and efficient. We can use it on every machine (PC/Mac/Mobile/Tablet)

Minpunten:

We can't create an external user with the capacity of open remote

Overwogen alternatieven: AnyDesk en TeamViewer

Redenen om voor ISL Light te kiezen: The price

Overgestapt van: GoToConnect

Redenen om over te stappen op ISL Light: Because of it's simplicity