ISL Light Remote Desktop reviews

"Goed alternatief"

Opmerkingen: Zeker zo goed voor minder geld.

Pluspunten: User model sluit goed aan bij onze organisatie

Minpunten: Remote support sessie komt wat minder soepel tot stand als bij sommige concurrenten.

"Easy set-up, does the job"

Opmerkingen: While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

Pluspunten: There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Minpunten: Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

"Excelente"

Opmerkingen: La experiencia en general es muy buena, no he tenido problema alguno.

Pluspunten: Lo mejor es la facilidad en la implementación, es muy intuitivo y es facil para los clientes.

Minpunten: A lo mejor lo que se podría mejorar es el tema de las reuniones para poder dar clases, es un poco complejo.

"ISL Light has streamlined our business."

Opmerkingen: ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff. I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom. Brilliant!

Pluspunten: ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.

Minpunten: A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

"Easy to use remote desktop tool"

Pluspunten: It's easy to use. We at the customer support department can create a list of our customers' computers and remotely connect whenever needed. It's also easy to use from the other side that we just send a link or tell a code to join the session. We like that you can have more simultaneous sessions and invite another operator to join you if needed.

Minpunten: Sometimes when there are more desktops or higher resolution, the remote desktop could be harder to read.

"ISL Light"

Opmerkingen: We mostly support people in the USA, Denmark, Arab emirates.

Pluspunten: slo support, multiple monitor connect is nice

Minpunten: I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.

"ISL Remote for optimal Network support"

Opmerkingen: We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.

Pluspunten: The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

Minpunten: It would be better is we had an automatic way to create a report, of even a quick report of the system.

"THe right product for the job"

Opmerkingen: use it every hour of every day have tried others, but graphics poor, expensive or not as secure

Pluspunten: Its fast, good graphics, secure, does not leave a code on the PC for someone to copy and hack

Minpunten: Happy with all the product range and features

"Probably the best remote support software around"

Opmerkingen: It just works very well and it has made our support experience painless

Pluspunten: The possibility to self-host the server and to customize the product.
It is really easy to use even for "difficult customers".

Minpunten: It is not cheap, but it is even not too much expensive

"Waited too long to switch to ISL Light"

Opmerkingen: I suggest everyone to try it - its simple and free. The support is great. In the first phonecall to customer service I got all the info I wanted to know. Since then no further support was needed. I can highly recommend.

Pluspunten: Simplicity of use in every aspect. I can run it from any device I owe without any software installation and activation. Mobile version also simple and working. Everything we need!

Minpunten: Drag'n drop files from client's side not supported.

"Easy remote access/support solution with multiple options"

Opmerkingen: We offer support to company owned and employee owned PCs, and also support business partners that require access to our systems for our business relationship. For company owned equipment we used to install another remote support product, but we can't do that on most of not-owned equipment, so ISL became a great help since we do not need to install anything, just provide the session ID so they can join when they need and be confident no one will be accessing their property beyond that particular moment.

Pluspunten: When you need to provide support or remote access (attended or unattended) it is a simple solution, easy to use, several alternatives to grant access in variety of OS's and circumstances and cost competitive.It isn't cluttered with functions that may work in some cases but in others are completely unnecessary.

Minpunten: No "bundles" for several users in small companies, those with need of many simultaneous users are likely to be really big and this situation works at their favor (btw, those are the ones that may need the extra functions from other competitors), but for small companies (using 1-2 simultaneous users) add an extra channel means doubling the cost. Even with that unpleasant situation still cost competitive.

"ISLOnline easy to use"

Opmerkingen: It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem.

Pluspunten: Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

Minpunten: I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

"Use ISL Remote Desktop to perform Remote Support"

Opmerkingen: We have been using ISL for around 5 years, and it is the mainstay of our ability to provide remote support to our clients. We have also been able to allow users to access their own computer when working away from their desk using some of the tools provided by ISL, which makes the product a hit with our clients as well.

Pluspunten: The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.

Minpunten: It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console

"Solid alternative to Teamviewer"

Opmerkingen: It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

Pluspunten: We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Minpunten: Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.