RepairDesk reviews

Great customer service after poor service from competitor!

Pluspunten:

Sales and support team were quick and efficient, especially [SENSITIVE CONTENT], who was really good, not pushy and understood that as a small business, my operations came before making this purchase, his knowledge was second to none and I felt that he really wanted to tailor the experience to my needs.

Minpunten:

There's a lot to setup, but worth it!!!!

RepairDesk for Franchitti's Fix

Opmerkingen: If there are any kinks or I can't quite figure things out the RepairDesk team is always there to call or email me, even if I cant answer right away. They are accommodating and seem very eager always to upgrade or improve the RepairDesk platform which I particularly like. I don't want to be using something that's outdated or not integrated with current technologies.

Pluspunten:

Very organized and integrated with other systems like PO directly with popular distributor's inventories, integrated email inbox and tracking, customers can see their tickets and be notified of status changes, pay online via a widget on your website, etc. There are truly so many awesome options with this platform that I can't cover in a review. I particularly like integrations with Shopify, or other popular web services to display current inventory levels linked from the inventory management tab in the Repair Desk platform. I don;t have to juggle multiple systems. RepairDesk always fantastically displays KPI's so you can always see how your location(s) are performing. Truly masterclass software with the team to back it up. Having

Minpunten:

Seems complex at first but upon learning its intuitive and fun to master.

FiXCO Review

Opmerkingen: I like it, but I don't love it. I would like to love it. As they say, love it or maybe leave it.

Pluspunten:

The customer service I have received from [sensitive content hidden] over the last couple years has been impeccable. I have a long history in other business' also dealing with vendors and customer service. [sensitive content hidden]'s customer service skills are a rare gem. RepairDesk is extremely lucky to have her.

Minpunten:

There's too much confusion with RepairDesk. There are so many things going on with RepairDesk it can be overwhelming. I would like to see RepairDesk simplifed and streamlined. I don't know what that looks like though. The MobileSentrix integration changes over the last year or so have been very frustrating. Photos no longer load etc. I understand the integration changed, but I miss the old way.

My Review

Opmerkingen: It's been a rising experience. Coming from Square, we were used to the simplicity of it, but after using RepairDesk for a bit more than a month, it has become better each day.

Pluspunten:

RepairDesk is useful for stores that want to keep track of the smallest item(s) and/or detail(s). If there's any issues, customer service is ready to answer any questions either through a live representative or live chat.

Minpunten:

It takes time to get a handle of it. Although there's support each step, one learns to use it through practice. Some fuctions are a bit more complicated than it has to, such as checking out a single item or adding a service on the spot, but after one learns how to add them, it becomes a bit easier. I don't like that there are functions that won't work with an extra fee, such as RD phone number.

Not perfect but I think this is the best offering for a repair shop software

Opmerkingen: Pretty good software, team did a great job getting us setup, support is super fast and helpful, better than anything else we've looked at!

Pluspunten:

Phone and QuickBooks integrations work well and save me a bunch of time.

Minpunten:

Verbage and lots of issues where products and services are only for specific models or repairs.

Easy to use, effective software

Opmerkingen: Great onboarding team, quick setup and easy to use with lots of different customisable features.

Pluspunten:

Intuitive workflow, customisable, good technical support.

Minpunten:

Some features are irrelevant to our business but unable to be removed. Email and receipt template editor is not the easiest to use

Fantastic Repair Ticket Organizer!

Opmerkingen: RepairDesk helps us keep our time organized and our workflow more efficient

Pluspunten:

New interface, the ability to choose in bulk. PhonePro, 3CX Communications

Minpunten:

Outdated app and no clear ability to schedule jobs

What a great company!

Opmerkingen: I called Repair Desk to get an idea of how their system worked and pricing as I wanted to switch from Repair Shoperr since they keep jacking their prices up over and over. From the first phone call I got amazing service and a group of people that truly cared about getting the system to work perfectly. Everyone at Repair Desk worked hard to make sure the system intergraded perfectly. I am extremely happy!

Pluspunten:

The customer service is amazing! I went from a competitor that didn't care if their system worked right or not to a group of professionals that really want to make sure I am happy!

Minpunten:

I am truly satisfied with repair desk I can't think of anything that I am not happy with. The system works great and has amazing features.

Excellent repair software with fantastic support

Opmerkingen: From initial contact, I have felt they really wanted me as a customer. They have stuck with me as I migrated to them and put up with my stupid questions as I tried to learn the software. They have gone above and beyond with custom requests as well. They truly are constantly improving the software and want to make it what we, the customer, want it to be.

Pluspunten:

Simplicity of use and overall integration of daily tasks. Really like the automatic import of orders from suppliers. Makes everything far faster. Customer support has also been top-notch. Very fast and comprehensive responses to questions.

Minpunten:

Cost. Not that it's expensive for what it is, but who likes paying for stuff?! :)

Phone Surgeon, Cayman Islands

Opmerkingen: Wonderful. It's the perfect software for repair companies. It well designed, engineered and very easy to work in.

Pluspunten:

The customer service and ease to work in.

Minpunten:

Nothing. Repair desk is very easy to use, and total covers ever need to operate a cellular repair shop.

READY SET REPAIR

Opmerkingen: GREAT LOVE REPAIR DESK LOVE THE POS NICE CLEAN LOOK GOOD FEEL EASY TO USE .

Pluspunten:

EASY , STRIGHT FORWARD, CUSTOMER SERVICE ON POINT,

Minpunten:

UPDATES , NEED PICTURES ON PARTS, NEED PARTS ON 11, 11 PRO , 11 PRO MAX, AUTOMATIC UPDATES FOR PARTS AND PRICES

Perfected our operation

Opmerkingen: The confidence the repair desk team has given me since I have gone live with their software has been promising. I am beyond satisfied with the repairDesk software, management and support team.

Pluspunten:

The repairDesk platform/POS and CRM system has enabled our company's daily operations to be under more control and allow me as a manager to have a better scope of inventory, costs, expenses, reports....etc. We have resolved our company's years time consuming multi-step procedures by integrating every aspect of our business (account, tracking, purchasing) into one agile system, repairDesk. We are able to tax customers properly on just parts used in servicing jobs.

Minpunten:

Some parts of the interface is not visually appealing or easy to manage. Example: customer text message interface and notifications, Inventory reports.

Appointment Calendar

Pluspunten:

ease of access. great feedback from customers and great online feature

Minpunten:

It would be great if the end user (the business), could customise the layout and look of the feature. It would be great if we could customise the way the feature looked when publishing this on the website. I've been using this feature as my main purpose of Repair Desk and I think it STILL looks the same way it did when I first started using it 3 years ago. Like Wix Bookings, they have changed the options for layout, colours, sizes, options of their booking system which is free of costs, yet Repair Desk haven't changed anything abou Appointment Calendar since I've used it. It's starting to look a bit retro in comparison to other online booking systems where things look more "blown up" and easier on the eyes (more so in mobile view on mobile devices)

Amazing Software! Great Features! Help our business to move to the next level!!!

Opmerkingen: I would HIGHLY recommend this for really anyone in the computer and cellphone repair field. If you are pretty much ready to go out of the box. Have to give it a try!

Pluspunten:

I tested dozens of software in trying to manage remote clients, on-sites, repair bench items, inventory, refurbished devices and general CRM duties for our IT and cellphone repair company. They were all terrible in their own particular ways. From one of the most expensive POS in the United States to most of on-line and off-line CRM tools and software, we kept running into roadblocks and compromises. Not to mention terrible UI's, high costs, and so on and so forth. RepairDesk is a breath of fresh air. The UI makes sense, the price is reasonable, it's super fast, and it covers everything we need. I was hesitant to switch to using it for Invoicing Vs Denali at first, but was better than we expect; we ended up using RepairDesk for all invoicing and payments, and everything now done through their platform, since our lives are now inside RepairDesk and we couldn't be happier. The other very pleasant thing is the aggressive update schedule the team has - new and improved features (that competitors can't cover)are rolled out constantly, without being disruptive to the existing workflow. This software has transformed our business. RepairDesk fits the bill totally, for tracking, estimates and complete control. With RepairDesk, it has really been able to automate this process of our business and produce professional results. Thank you RepairDesk Team :-)

Minpunten:

If there is any! 24 Hours support can FIXED it immediately.

These guys are great. Their product is build by repair techs for repair techs.

Opmerkingen: When I first started my company I tried out three different POS Systems. None of them even came close to RepairDesk. I even know the employees by name because they are so helpful. The software has everything that a computer or phone repair shop will ever need. I can see how much sales tax I need to pay how much profit I have and how much sales have grown over the past few months. There’s even a whole section dedicated None of them even came close to RepairDesk. I even know the employees by name because they are so helpful. The software has everything that a computer or phone repair shop will ever need. I can see how much sales tax I need to pay how much profit I have and how much sales have grown over the past few months. There’s even a whole section dedicated To reports. This company could be charging a lot more and I appreciate your help.

Pluspunten:

It has EVERYTHING I NEED. It helps me look better as a company. From self checkin to sms, and email.

Minpunten:

Some QuickBook invoices don’t sync automatically at times.

Very Helpful

Opmerkingen: Overall, my transition to RepairDesk has been an utter joy. RepairDesk handles invoicing, estimating, contacts, expenses and tickets along with a complete array of other features. All of these work efficiently and intuitively and I like the fact that the developers are constantly adding new tweaks and features RepairDesk ranks as the best POS for the cell phone repair industry. As an extremely busy person, RepairDesk has made my life easy as I can manage almost everything within RepairDesk. Support team is exceptional as I was connected with [SENSITIVE CONTENT] and he helped me in a very Professional, Polite manner. Overall, my transition to RepairDesk has been an utter joy. RepairDesk handles invoicing, estimating, contacts, expenses and tickets along with a complete array of other features. All of these work efficiently and intuitively and I like the fact that the developers are constantly adding new tweaks and features RepairDesk ranks as the best POS for the cell phone repair industry. As an extremely busy person, RepairDesk has made my life easy as I can manage almost everything within RepairDesk. Support team is exceptional as I was connected with [SENSITIVE CONTENT] and he helped me in a very Professional, Polite manner.

Pluspunten:

User friendly and extremely helpful when I call in to tech support

Minpunten:

No cons at this time. Tech support is always willing to help.

Best POS Service for Repairs

Opmerkingen: I have been a RepairDesk customer for over 2 years. I used other service providers previously but RepairDesk outperforms them all. Its easy to use, tracks customer and inventory efficiently, manages transactions and reports effectively and the customer service team is ready and able to assist with your problems and needs. I highly recommend RepairDesk.

Pluspunten:

Structure, customer and inventory tracking, integration with other apps and services, reports and ease of use

Minpunten:

some features on the app is not available with android devices

Best customer service from any cloud based software service provider I've experienced

Opmerkingen: Before RepairDesk, we used tried many similar platforms none seemed to fit our needs/were able to be adjusted to our requirements. Repairdesk was flexible enough to give us all the functionality we needed and some, even though our businesses isn't a mobile phone service store. Covers all bases from daily POS, repair ticket creation - customer automated notifications and sales reporting - far better than the off-the-shelf retail software we were using before hand. Well worth the pricing and time required to onboard/deploy it. The support team is by far the best I have ever experienced, they jump on live chat at the drop of a hat - provide complex dev support with no complaint and have always resolved any questions we have had.
Stellar effort - truely the benchmark for A+ service - [SENSITIVE CONTENT] in particular have been great.

Pluspunten:

Ease of Use, Broad functionality, Better than expected Customer Support, Price-point

Minpunten:

Time to implement - but partially down to the archaic software we had + bending of the product for our unique requirements we required

RepairDesk is awesome

Opmerkingen: Excellent

Pluspunten:

Support, [SENSITIVE CONTENT HIDDEN] helped me a lot in support and [SENSITIVE CONTENT HIDDEN] did a great job helping us setting this software

Minpunten:

Sometimes buggy but thats fine it happens everywhere

Repairdesk just wants to take money. They always keep increasing their fee.

Opmerkingen: For Light plan, user can use only 75 tickets/invoice monthly. If users need more, we can buy extra 75 tickets/invoices at full Light plan price. They said 'Unused tickets/invoices will be carried out automatically'. But, Repairdesk doesn't provide more details. They just confirmed extra purchased tickets will be also expired with monthly plan. so, we need to pay $35 for extra ticket and they charge another $35 for monthly plan. So, total $70 (same price as Pro plan) but it has limited ticket/invoice quota.
They should present T&C when we purchase extra quota.

Pluspunten:

Repairdesk provides a lot of features. They always keep developing new features.

Minpunten:

Their plan policy regarding extra ticket/invoice quota is crap.

Easy to use software great for smart phone repair shops. Continually updating and improving.

Pluspunten:

Simplicity of the software with regards to use for repair shops. Responsiveness of the support team is a massive plus. The software has progressed a lot since we first came on board.

Minpunten:

Obviously not targeted to an Australian user as much as it is a US user. Issues around how tax calculations are displayed still exist. Also the reporting functionality could be improved on. Need to be able to export data to excel in a more versatile way.

Serious repair stores need this

Opmerkingen: Great

Pluspunten:

Support support and support. Makes life easy

Minpunten:

Nothing is perfect in this world but RepairDesk comes close for repair stores. Anything that we don’t like they update it and make it such that we like it.

Excellent software for the price

Opmerkingen: With anything you will have bumps along the way. It may have to gonto a different team to be resolved. But they are willing to do the best they can or tell you it can not be done.

Pluspunten:

Being able to consolidate customers and inventory items in place is awesome. And being able to customize fields and link parts to a particular repair is a time saver when checking in. And love the Customer facing display for clients to enter contact info.

Minpunten:

Some processes are difficult/hard to find. Suck as adding a new device. You just about have to do it in 2 different places, and if it doesn't match your integrated vendor then it will not link.

Has kinks, but overall the best thing I have used for my business

Pluspunten:

prompt response by team to fix issues. The work flow is great as well, lots of features (see below though).

Minpunten:

buggy and a lot of features are half baked. When bringing to teams attention, they are responsive though and want to improve.

RepairDesk it THE best solution for electronic repair shops.

Opmerkingen: Mind blowingly positive. Their customer service is top notch. Responding to inquiries and fixing any glitches I've found has been near immediate. Their support, and the community of other users is just fantastic. The actual software itself has so many handy features and obviously is directed at repair shops.

Pluspunten:

The first thing that brought me over was the clean UI of the POS. MobileSentrix integration was next, and the Appointment Calendar & BuyBack widgets for my website sealed the deal.

Minpunten:

Every piece of software has room for improvement, and lots are lacking features. With RepairDesk... it's hard to pinpoint something. There are sometimes minor glitches, but any that I've found and reported were fixed within a day or two so... I can't even gripe about anything right now.