My PT Hub reviews

Een mooi alternatief voor Virtuagym

Opmerkingen: Ik ben nog steeds enthousiast, de workouts zijn erg mooi om te maken net als de evenementen en PT Sessies in de kalender. Het is wel af en toe een omweg vinden om te krijgen wat je wilt, maar de opties zijn daar om te vinden! Ook is de support desk helemaal te gek!! Ze helpen je binnen een paar minuten en komen (meestal) met een oplossing voor je problemen.

Pluspunten:

De prijs is erg goed voor wat je krijgt. Als ik hetzelfde had via Virtuagym gewild, dan was ik bijna 10 keer zoveel kwijt per maand! Het is makkelijk in het gebruik, hoewel het wel in Engels is, vinden mijn cliënten dat helemaal niet erg. De koppeling met My Fitness Pal en Google fit en Apple Health zijn ook echt pluspunten voor een gebruiker buiten de VK.

Minpunten:

Dat er niet anders kan betaald worden door cliënten dan met creditcard. In Nederland gebruiken we grotendeels iDeal als betaalmiddel, en ook is dat te activeren via Stripe, kunnen je leden niet hiermee betalen in de app. Ik had liever Mollie gebruikt voor dit functionaliteit, maar snap dat als Britse bedrijf dat Creditcard het makkelijkste is. Ook vind ik het jammer dat er alleen integratie is met My Fitness Pal. Jammer dat hun eigen voedings gedeelte niet andere databases heeft voor voeding. Het beste zou een volledige samenwerking met My Fitness Pal om bijvoorbeeld de database van hun over te brengen in My PT Hub.

Really awesome, wish I knew about it sooner

Pluspunten:

The connectivity with all the other services and apps, it was easy to dial number of softwares back by using pthub

Minpunten:

the custom app was odd, not bad, just odd

Easiest app to use for Online Trainers

Pluspunten:

Very user friendly. I didn’t even go through the tutorial and it was super easy to figure out how to use the app for my clients and they seem to have an easy time with it as well.

Minpunten:

There’s a few unnecessary steps I see. Like I put together a library of workouts I then attach to clients “appointments” which is their workout, but there’s also an option to assign a workout to a client but then I would still have to attach it to an appointment, I didn’t think it was a negative really just seems like an unnecessary feature for my use.

This IS THE WORST SOFTWARE FOR PERSONAL TRAINERS

Opmerkingen: It sucked, PERIOD. Nothing but issue after issue after issue. Payments being frozen for no reason, switching to different merchants and then not allowing me to see where my customers money is when they ask for a refund, it’s really wacky and totally a waste of my money, can’t believe I bought this for the whole year, and I still don’t mind wasting 5 months of money, and purchasing Vagaro, because it made my LIFE easier, and that’s what this platform needs to focus on. They made running my business almost impossible. I would NEVER recommend this, even to a rookie.

Pluspunten:

The only good thing about this platform is the nutrition and workout tracking capabilities, but if you’re a pro with that already in your toolbox and you need an efficient scheduler, this is the farthest thing from efficient since the telephone wheel.

Minpunten:

I hate hate hate, how unorganized this company is, they straight up lost my customers payment and then told me that I will just have to wait around to see when the funds deposit.... this is the dumbest thing I’ve ever heard, I should ALWAYS BE ABLE TO TRACK MY REVENUE no matter what! Their customer service is sub par, and the calendar is completely terrible, I’d pick Vagaro.com over this any day of the week. I’ve mad more money in my first month of using Vagaro then i did with pt hub in the first 2 months of use. Because Vagaro allows you to scale your business, this is for people who barely make any money, barely have any clients, and just getting started in the private training business. If you’re a vet, don’t waste your money on this, go to Vagaro.

Great for a Hobby

Opmerkingen: I used it between 6-12 months, it was great u til the cost wasn't making sense. So I had to go with someone else.

Pluspunten:

Honestly, from what I remember, it was easy to use, very simple to upload videos and the interface was visually appealing

Minpunten:

I didn't like the profit-loss ratio. If you have to pay 30% for each person who purchases through the app, and also have to pay for the app each month, plus taxes of 33% tax to gov. This doesn't leave you with much. Cause if you have to buy or rent space to do video work and to have them at a quality level, it will cost.

Vision Changer

Opmerkingen: MYPTHUB makes it easy for me to navigate and monditor my clients whenever and whererever . I am able to recieve notification on their updates, set up their schedule for them to succeed and become more confident and independent when it comes to their health and fitness.

Pluspunten:

I love how im able to get notifications when my clients complete a workout. I am able to be more flexibile with having clients in person and via the app. They are able to become smarter at learning the names of exercises and how to preform them properly

Minpunten:

I dont like how I am not able to adjust someones calendar or view the entire thing to make adjustments. I dont going back and forth with programing and workouts like how if im making a program, i have to make a workout first instead of making it with the program section. I dont like how if a program starts and a client misses a workout they plan continues, i think it should give few days pause time once they notice the person hasnt been loggin in on top of the coach checking in. I think it would be good if the clients can select days they want to workout and then be able to have to orkout generate within the days they have available based on their goals

Great Software

Pluspunten:

#1 thing was customer support. Everything I need, I am always given feedback and support to help resolve any issues or questions. There is a tremendous amount of pre-made workouts and nutrition plans to send to clients, but the best part is that you can modify them, so this saves a lot of time for creating plans for clients. Also, the events calendar is great and allows a lot of flexibility to create different classes and create different packages for clients to purchase. I would recommend this software to any trainer (studios, gyms, online).

Minpunten:

One thing I don't like is that I have to add in all my current clients profiles for them to have a login. Unless someone buys a package, they cannot create their own profile.

Awesome edition to your business!

Pluspunten:

I was in the search for a new app I could use to launch my online training business. Luckily I found My PT Hub! It has everything you could possibly need for an online training business (literally a hub) lol It is also extremely affordable compared to all the other companies currently on the market.

Minpunten:

Getting used to the layout and how to use all the features were overwhelming at fist, but then I found the tutorial videos and it make everything significantly easier!

BRILLIANT

Pluspunten:

I'm still very new to this Software, I was looking for a software that could house the needs that I had and wasn't extortionately priced. I asked the question in a Social Media Group and was inundated with reviews, but for a beginner starting out I did my research and found My PT Hub come up several times, I signed up for a free trial which was so easy and simple to do )we like easy and simple) I was thinking about adding and paying for billing software, nutrition plans, all seperately, so when I decided I'd give My PT Hub a try, I followed on Instagram and I saw that another Coach signed up and gave a raving review, for me, that was all that I needed, and signed up from there. It's early days, and some may say, you're biased because you're a newbie, but I beg to differ, we all know the type of things that we want that reflect and compliment our business, but most importantly are simple for our clients, and I get that in My PT Hub, I also once more established, get the chance to create an app (for a fee of course) but this is GOLD! Biased, or unbiased its money well invested

Minpunten:

Can't comment on cons, as this is where I will play the newbie card :)

OMG so easy to use!

Opmerkingen: Keeping up with clients and all their workouts and planning meals are super easy. The workout videos are great quality. My clients so far are liking the experience and that is very important to me.

Pluspunten:

I love the ease of the platform...you can figure this out without even calling customer service...but the customer service is great! They check on you when you're using the free trial of PT Hub...which is awesome. I have been using 2 different sites...one for nutrition and one for workouts and they BOTH were clunky at best and boring to look at. PT Hub is bright and fun to use.

Minpunten:

So far everything seems great. I don't expect any problems...I used this enough times on my free trial. I didn't find any issues and trust me I was checking. I didn't want to invest in something that I would have to ditch again.

Fitness Training Experience

Pluspunten:

We currently utilize it for personal training, weekly workout sessions and monthly health challenges.

Minpunten:

The overall functionality of the system is fine, but it is hard to manage from the backend.

Worst decision ever

Opmerkingen: This has been my worst business decision ever. I switched from the expensive Virtuagym to the cheaper MyPTHub. MyPTHub has cost me way more time than using Virtuagym. The software is very slow. It takes forever to load! The calendar always jump up or down and when you filter on week/month/day, after you open an event, it switches back to the beginning of a month. Which irritates the hell out of me at the end of each month. You almost have to handle everything manually. To automate your processes, this software is the worst.
It is not made up logical for a business with more personal trainers which regularly shares customers.
There is only 1 kind of credit, which makes it hard to offer multiple services to clients. If you are a starter, than this is a real bargain. Don't think twice, take MyPTHub to test your business. But if you want professional software (for you and your clients), look elsewhere. Also if you want to grow fast, use other software! I'd rather pay ten times the amount for better software. In the end MyPTHub has cost me more money because my time using the software has at least been tripled, time I cannot spend on my core business. That's why I have decided to not longer use MyPTHub, take my financial loss and immediately invest in other software.

Pluspunten:

If you are a starter who wants to test their business, this is your software.

Minpunten:

- Slow - Illogical - Takes up way to much time for a CRM system

Trial complete, and it was a no brainer to sign up

Pluspunten:

It was a no brainer to sign up as the trial is throough and allows you access to all the features. Allowing you plenty of time to setup clients/new and existing to give feedback and compare to previously used apps. Interface usability for clients is simple and straight forward with good video explanations on getting started at the beginning and you are even able to record and upload your own for a more personalised touch. Workout interface is practical and includes built in timer for in-between sets. Auto calculator for macros and calories is helpful. Pre made plans are great and very useful for editing to personalise for clients.

Minpunten:

Doesn't have a priority list to potential clients which need more attention. I have also had clients complete workouts but no notification come through. (This could be down to human error)

My PTHub 6 month review

Opmerkingen: Allows you to realise the potential of 24/7 online coaching improving the experience that clients get from your services and also makes this more efficient. This in turn allows you to scale the business a lot better and also have more freedom with your own life in how you work

Pluspunten:

Very easy to use and cost effective especially as a sart-up business. Overall consensus amongst clients is that the Hub is easy to use and people feel it enhances their PT experience

Minpunten:

Sometimes when you are trying to make multiple different programmes for clients, it can get clunky to manage in the dashboard and this is especially the case with the nutritional elements of the site. Potentially trying to incorporate a grouping system to put specific programmes into would be preferable to help with ease of use as more clients with differing goals get added to the software

What An App!!!

Opmerkingen: Overall, I do love the app. The price is amazing, the capabilities and great, and the functionailit for myself and my clients are appreciated.

Pluspunten:

I love how easy it is to use this app. I love being able to bundle my documents, with payment, with interactive workout videos. I love the ability to set my calendar as well as personalize my own app.

Minpunten:

My only irritance with the app is small the vidoes have to be to use, and how it makes it difficult to add your own videos to your packages. It also has to many hyperlinks. I understand that its trying to optimize my options. However, its making me feel like I am taking a quiz when i put together a workout or a meal plan.

Overall good PT software for client management

Opmerkingen: Overall My PT Hub helped me manage clients, track and implement client programing, and communicate and keep tabs on all client activity. Overall a useful software and essential for any online personal trainer and coach.

Pluspunten:

This software is simple to use, not bare bones, but not too complicated. The UX/UI is intuitive and does not feel as if there are too many bells and whistles. I like how streamlined this makes the experience for the administrator and coach and also for the client.

Minpunten:

Client tracking for exercise and nutrition was not as competitive as it is for other programs like for Trainerize. At the time I used the program, there was no easy way to track client calories and macronutrients. Otherwise nothing else that I particularly disliked.

Best Option Out There

Opmerkingen: I love it. It's such a powerful platform.

Pluspunten:

I have been using PT Hub for almost 2 years now and I love it. I upgraded to V3 as soon as it launched so I've had a chance to use both platforms for quite a while. Before I switched to PT Hub I had tried a couple other types of training software but this one is by far the best. Just having unlimited clients is worth the cost. It allows me to us PT Hub as a selling feature for my business and lets me keep tabs on past clients. PT Hub isn't without it's glitches but the support team is fantastic and my issues have always been resolved in a timely manner. I do find V3 to lag in the app but not the browser but that's really the only thing can complain about. The pros vastly outweigh the cons. I recommend PT Hub to any trainer looking to go into business for themselves. PS, PT Hub, if you're listening, adding a habit tracking feature would be so awesome.

Minpunten:

The lag in the app with V3. At first I thought it was just my tablet but it lags on my phone and my husbands phone.

Progressing nicely!

Opmerkingen: It's taken me some time to get used to and learn to navigate. However this is in part because it is so feature rich and dense overall. So from that vantage point I don't mind and expect a learning curve. The other reason as I mentioned earlier though is because some features are not designed as intuitively, or user friendly as they could be. I believe the changes are being made, however I also think in this day and age, they could definitely be made quicker. With that being said customer support is always great when I do get to speak to them.

Pluspunten:

It has the functionality to automate a good deal of my business. I love the messaging function as I feel it really helps me keep a pulse on my clients. The packages area is great, as is the nutritional component. I really like the updates to the labeling of the fields within the workouts as well. Bodyweight VS Reps vs Time options, etc.

Minpunten:

It's still not altogether intuitive to use. Certain features should probably be grouped a little differently for ease of use, such as messaging within the client section, and making it possible to take notes on a client while in the workout. Also a major drawback for me is the way the app cannot be looked up in the Apple App Store by the users name or their business name as it can be in the android Google Play Store. This is a big one where I Phone customers are concerned. Just doesn't look as professional. Really hoping they can get that worked out. Other than that the default of kilos vs lb's is an issue I thought would've been remedied by now. I understand that it's a product native to the UK, but using it in the US it's a pain. I'm no programmer, but it seems like giving the option to have the default be switched to one or the other would be a relatively easy feature to add.

Feature rich product with excellent customer service

Opmerkingen: Business Problems Solved
1. Significantly reduces time spent administering my client community
2. Accurate management of financial data
3. Packages ensure all clients are prepaying only so reduces time spending chasing debtors Benefits
1. Improved service levels to clients
2. Increased profile of my business with my branded App on Apple and Google Play
3. Easier management and communication as everything can now be managed in a single place instead of a combination of Mircosoft Excel, Email and WhatsApp.

Pluspunten:

1. Significantly reduces time spent scheduling and billing clients Personal Training sessions, so I can spend my time in front of clients providing billable services. 2. It simplifies my Boot Camp class scheduling, booking and class signing in process so that my clients can now self serve with booking and canceling their bookings. 3. The Packages ensure that clients have to purchase their boot camp classes in advance, so that I am not spending time chasing those who have not paid. The financial reporting also enables me to keep a step ahead of the game with cash flow.

Minpunten:

It's a minor one it's more a problem of my own making. I reward my boot camp customers with a '50 Club t-shirt' after they have attended 50 boot camp classes. Unfortunately there is no way of importing historical attendance data (apart from adding to individual clients notes field), so it is now a bit harder to record total attendance after MyPTHub has gone live for my boot camp community of circa 200 boot campers. I have addressed this by informing my boot camp clients how many boot camps they have attended up until the date of MyPTHub go live and it is now their responsibility to inform me when they get to 50 boot camps. Not ideal at a customer service level, but it works and it also reduces my admin time as I now give my boot camp clients the responsibility for keeping score of attendance.

I love MyPTHub

Opmerkingen: I've been using the classic version for about 2 years. It's been hard for older clients to navigate and i recently just upgraded to the premium plan as the interface is a lot better. I used to do programming through IDEA world on the computer and i really hated it. It was tedious and I didn't like that my clients had to have a laptop to view their workouts either. With app based training, my clients who are airline employees can use this anywhere and anytime. I enjoy being able to see their check-ins and being able to message them in-app too.

Pluspunten:

I love that I can deliver a program through the app because my clients are on-the-go (airline employees) I would never be able to afford to make my own app, and having printable workouts wasn't efficient enough for them. This allows for efficiency for both them and me, and I can stay in contact with them through push notifications.

Minpunten:

I wish it was more intuitive for clients than it is. For older people navigating the hub can be confusing. I love the newer version upgrades but still wish the youtube videos were able to be full screen playable while they are going through the exercise. Watching a video and then completing the exercise eats up valuable time. An example of what I'd like it to look like can be viewed on The Crossrope app. I also like Crossropes overview page of their app. I wish that could be included in the My PT Hub app as well. Visual progress keeps clients motivated to stay on track with their workouts.

Overall Review - My PT Hub

Opmerkingen: My original problems was spending a large portion of my weekend writing programs for the week ahead.
Using this app has helped me massively although I still write out bespoke programs from time to time depending on conditions of my clients. The nutrition plans do help to guide clients to the write course of eating healthy so I'm grateful for that.

Pluspunten:

I like the way that there are videos which I can show my client or they can use on their own to give them a btetter training experience. I like the progression of the programmes.

Minpunten:

I have problems trying to set up a working schedule which is why i'm using a different app to book my clients in. There needs to be more varied nutrition plans as people are all sizes. Tracking of nutrition needs to be on par of my fitness pal to make it more appealing. Regular new training plans would be good to keep me stimulated.

The Only Coaching Software worth having

Pluspunten:

You can tell its designed by people who understand what online coaches need, I've used this software on and off since I seen it in 2017/2018 and although I have tried other software's, none have been quite as effective and efficient as MyPTHub. My most successful years coaching have been while using this amazing software.

Minpunten:

Some of the workflow for saving or editing programs could be improved, I personally prefer the old style layout if that could be an easier toggle option too that would be nice. But zero complaints from me regardless

Great software, great price.

Opmerkingen: I'm able to scale my online training business with My PT Hub. I can handle a lot more clients than I would be able to take on if I was still using email and excel docs. Customer support gets back to me promptly whenever I have any questions. I do like My PT Hub overall, but wish the mobile app did everything that you can do on the web browser. Don't get me wrong, you can do a lot on the app, but there are a couple features that have yet to be added. I don't expect to wait long though, they roll out updates pretty regularly.

Pluspunten:

- You get a ton for a low price. - The macro calculator helps when you're updating a large number of client plans. - The new class/event booking feature is very helpful. - They are very open to feedback and suggestions - Always updating

Minpunten:

- App is not as user friendly as it could be - Client Help videos are only available through a web browser and not through the app - Some features, for example: updating height, are only available through the web browser - App doesn't have all the features that the web browser does.

MYPTHUB

Opmerkingen: We are solving issues with customers that travel and cant make it into the gym to work with us due to work, MYPTHUB allows us to train, motivate and keep focus for our clients on the go. We have found that many clients have had issues with many other software due to lack of direction but with MYPTHUB the directions are laid out so well that before we can assist with a question on how to, the customer is able to find a video that helps them find the answer. Try MYPTHUB and you find that no other compares.

Pluspunten:

What can I say , I have been with MYPTHUB since the beginning it seems and I love the way they stay ahead of the times and technology, plus they care about the customers and take care of you any way they can... I love everything about the services they offer as it is way ahead of any other personal trainer software. You def will love this product for all the needs of your fitness business and all our clients love it almost as much as we do, the features and ease is top notch!!

Minpunten:

Honestly with how fast they adjust and build up the program to fit the needs of the user, I cant say that I have any cons at this time.

MY PT HUB - The Best Software For Inspiring Personal Trainers

Opmerkingen: It has made my business much more efficient and effective. I only have to use 1 app to track everything now and store client documents, instead of using 5 or 6 different programs or apps to track everything and store documents. It has made my life and business all that much simpler.

Pluspunten:

Easy to track workouts for all of your clients and the client can see it as well which allows for great two-way communication from both the Trainer and the Client. On top of that, the client can even track their diet intake and documentation can be uploaded to the clients account on the app such as the Agreement they signed with me (the Trainer) or what their current weightlifting maxes are! MY PT HUB is a one-stop-shop for all you need, for the Trainer and the Client both.

Minpunten:

There's currently no way, no function, in MY PT HUB to auto-calculate how much more weight the client is lifting today compared to 1 month ago. If you want to see how much a client has progressed since they started working out over the course of a month, how much more weight they can lift, you have to compare the numbers manually and calculate the percentages yourself (such as a 10% increase in strength over the course of a month for example). Hopefully, MY PT HUB will add this functionality in time.