Shelf reviews

Excellent resource for maintaining quality control and communication across our organization

Opmerkingen: My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.

Pluspunten:

This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable.

Minpunten:

There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions.

The Best Knowledge Base Software

Opmerkingen: SHELF has been great! Before SHELF I created a website knowledge base for us to use, noting my website didn't have a good search feature, the ability to create folders, nor the real feel of a knowledge base. Getting SHELF helped us finally step into the real world of knowledge bases, and the work they have put into this web based software is superior. I am enjoying my time with it, and the ease of use of SHELF has made it an outstanding product.

Pluspunten:

One of the features of this product is its online! I love the option of having it web based, and not downloaded onto your PC, giving access where ever I go. The Ease of use is fantastic! It doesn't take much to learn, and has the ability for anyone to be able to pick up and use. If you are familiar with social media (Twitter for example) you will feel right at home with the hashtag feature.

Minpunten:

The only issue ive had with the software would be, my agents didn't care to much for the intergration with NiCE Incontact. We tried this and the window would be to small or to big, causing the agents frustration when answering calls. It would always pop up, and the agents would of liked the ability to be able to click it when they need it, instead of the popping up with every call.

So much is great, and everything else is up for discussion!

Opmerkingen: Shelf offers us exactly what we need: an internal knowledge base that is easy to update and maintain. Many different teams use Shelf to store their resources, and I find it very easy to separate all the info into the right libraries/categories.

Pluspunten:

Love: The different kinds of gems, especially decision trees; it's so easy to format it exactly the way you want; the templates and accordions are very helpful; the Insights feature; the Announcements featureLike: The Libraries; User Groups/Org Units; it's very easy to customize who gets access to view which features (for instance one team might get to view Announcements data but not Insights data)

Minpunten:

There are sometimes bugs with formatting that make it difficult to work. (Full disclosure: They are always very timely and helpful in resolving the bugs.) I don't agree with this, but many of the agents who use Shelf struggle with the search algorithm; when they use a search term to find something specific, the result they want is sometimes the 3rd or 4th result, not the 1st.

Cloud Based Knowledge Management System

Opmerkingen: We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.

Pluspunten:

The search features , quick customer care responses and online tutorials.

Minpunten:

The speed and the sense that they were learning the functionalities of the product on the job.

Excellent Knowledgebase Management Tool

Opmerkingen: I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The software allows for quick search and categorization of all our files and information. This greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material. It is easy to manage permissions and sharing. My company likes to use it to onboard new employees since it is easy to set up a series of well-documented product and training guides. Overall, it's an excellent knowledgebase management tool and the Shelf team has been very supportive.

Pluspunten:

The product is intuitive and straightforward. Shelf provides admins with detailed analytics and control features. It also integrates well with the other applications that my organization uses. For typical users, the software's design as well as search make finding documents quick and seamless.

Minpunten:

The knowledgebase management tool is great for any textbase documents, but it lacks features that can be improved if it offered better functionality and scaling of specific file types.

Very good and well-rounded tool

Opmerkingen: Very good. I'd definitely recommend it

Pluspunten:

I really liked the diversity of knowledge content one can create. Decision trees and wikis were the most important for us, and we found them tremendously useful.

Minpunten:

The visuals of the frontend seemed a bit rudimentary, and we weren't able to modify or customize them.

Shelf Partners with OPEX

Opmerkingen: Great team to work with and I look forward to the next several years of this partnership.

Pluspunten:

I love the application, but I really love the partnership I have with my Shelf Team. They have been a great resource for us building this tool.

Minpunten:

Honestly I have not found anything I don't like. It's easy to manage and build.

Status quo - using Shelf

Opmerkingen: I really love to work with Shelf. I think it is modern design, easy to use and really good search-function.

Pluspunten:

I really like how easy it is to create and manage content in Shelf. It is also easy to invite new users, create usergroups and change userroles. Maintenence function with directly feedback from user is so good and help us to structure and document all kind of changes we do. I think the sync between Feedback and CPW could be better, because you need to be an collaborater to solve the connection between feedback/publish function. Maybe it also is because I do not know how i should use it correct, though..

Minpunten:

I miss the possibility to create a even more personal business layout at the front page. I want to explain for all the users how Shelf is build for our company, how you should use it and it when they should use it. I also miss an function where you can assign GEMs directly to owner of the document. For example there should be an function when you create a GEM to select an user who is responisble for keeping that document up to date or that other people in the organization could know easier who is responsible for this manual/routine.. Now they only can see who's created or last changed the document.. That is not good enough for us so we have started to use the category-function for assignee different document to different "users/teams/departments"

Shelf Review from a Credit Union's perspective

Pluspunten:

Libraries, folders, permissions, taxonomy all work really well and allow us to create a strong one source of truth for our staff. We also love the addition of Wiki Templates this year that allow us to create new content quickly and efficiently

Minpunten:

The review process is something that we struggle with managing. Shelf has a review process inside their analytics however, one small change on a piece of content removes it from the outdated content report. Since this is the case we have exported a list of all content and created a review policy that is manually assigned by quarter. Since you have to add all reviews into a workflow one at a time with 150-200 pieces of content to review per quarter this can be a very time consuming process.

Perfect for knowledge-sharing

Opmerkingen: We've used Shelf for many years and it's been highly reliable. We've rarely needed support but when we have reached out, it's been excellent.

Pluspunten:

It helps us support our worldwide consulting team such that those in other time zones can learn and leverage learnings.

Minpunten:

I'd like to have control within the app over increasing the # user licenses.

This is not a drill: A user case that lead to early adoption

Opmerkingen: Using Shelf in support of my consultancy/advisory tasks related to the development of an incubator hub in Belgrade, Serbia. Tasks require a lot of information coming in and out and disseminated to a wide variety of management, staff and stakeholders. We have been extremely glad to get our hands on the program. Not only does it support our organizational ethos of trying out new information technologies whenever we can and as they become available, its also been ideally suited and fit for our purpose. Its really smoothed and integrated our workflows and was just what we were looking for.

Pluspunten:

Shelf is really easy to set up and get going very quickly and is incredibly intuitive to use. Its a great tool not only for managing knowledge inputs in a wide variety of formats but also for group and task based working. The web clipper is great for capturing information on the go and actually a lot of fun to use. The file permissions system is super efficient for setting up and breaking down work/interest groups. It ensures everyone gets what they need to know and gets a chance to appropriately share and contribute. Its strongly supportive of the informational needs of the multi layered management structure of the organization as well as for disseminating information and updates to its general membership and stakeholders.

Minpunten:

Although its already integrated with the three most important cloud storage sites and we hear more are on the way, we've already become firm Shelf fans and will continue to use so we'd like to see some fast-tracking so more become available sooner than later. We also hear email integration is on the way. Right now and until it comes, it would be useful for user email lists to be generated internally.

Shelf - great product for document management and accessibility

Opmerkingen: I have been impressed with the ease and simplicity of the product. Our team transitioned pretty fast and adopted Shelf as a primary source for documentation. The support / sales team were very helpful and responsive when it came to any questions that I had. We really like the product and foresee it having a long life with us.

Pluspunten:

Easy organization. Being able to link websites / videos / pdfs / documentation easily with a plugin. Ability to tag / find documents easily with search feature Preview ability with website. Feedback ability for each addition. Overall look and clean design

Minpunten:

No easy way for version control - minus uploading multiple documents and renaming each update

Intuitive and Effective

Opmerkingen: Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform. They show a true willingness to help and have amazing expertise in knowledge management and provide best practices to ensure success.

Pluspunten:

Shelf has been a huge asset to our overall organization of content and process documents. It has improved consistency and efficiency across all the teams that leverage this tool. Managing and maintaining the content is simple and easy with a wide range of reporting available to the administrators.

Minpunten:

I feel that there are some minor changes that could be made to the reporting feature. Nothing major just a few additional reports would be helpful.

User-friendly with professional - and quick - support to help navigate any challenges.

Opmerkingen: Ability to easily - and securely - share resources with our global movement.

Pluspunten:

We're an international organization, and needed a platform that would be affordable and accessible globally. The staff at Shelf.io are incredibly customer-oriented and constantly seeking feedback to add new features and upgrade the system. The library is intuitive to use from both an administrator's and user's perspective. The search function is robust, making it easy to find relevant resources. And, the ability to have specific user-groups for certain documents is a huge benefit for us. Without question, an amazing resource for the price.

Minpunten:

I do wish we could customize the look (e.g., co-brand with logos, colors, etc.) - but really, if my only major complaint has to with aesthetics, the product certainly is working for us.

Extremely pleased with Shelf

Opmerkingen: Overall we are extremely pleased with the platform and support provided. The AI is invaluable and the openness to evolve new features is wonderful.

Pluspunten:

That it's easy to use and constantly evolving. Love the ease of making changes.

Minpunten:

really would love to have a calendar, would love more space to describe the gem, would love to be able to identify an owner (not the person who uploaded). Although not a deal breaker.. the overall 'look' of the dashboard is not visually appealing.

Agent of customer service

Opmerkingen: I'm very pleased with shelf. Very useful in every way. I would recommend you to add new shelf app in which you can chose some of the documents which we use the most of time and to allow the user to adapt the access.

Pluspunten:

Easy to find all necessary documents and procedures. Very fast and great capacity!

Minpunten:

Automatics translation of the documents. Lot of users want to use mother language.

Team Leader of Customer service

Opmerkingen: With Shelf I'm solving everyday issues that occurs with our partners and clients. Shelf helps a lot to secure crucical informations at the moment.

Pluspunten:

With Shelf I'm solving everyday issues that occurs with our partners and clients. Shelf helps a lot to secure crucical informations at the moment. Its helpful and easy to use for all agents.

Minpunten:

So far i did not noticed any missing featuers on this program.

Find everything faster and you know it's the correct article

Opmerkingen: Some of the platform are just big theory that doesnt help at all. This is nicely constructed so you can find fast what you need. It helos a lot when you are doing analyses and you need to fast check some procedures

Pluspunten:

I liked the tree option, plus implementation onto the other platform is very useful! For now there is no complains, nor from me or others users. Its a very good platform especially when you wanna help others to teach them some procedures better

Minpunten:

As I said no complaints so far, I am not using it for long, but in this time its very much useful!

Review for knowledge base Shelf

Opmerkingen: There were not any problems. I loved the platform.

Pluspunten:

It is very comfortable in usage. There a lot of functions and features.

Minpunten:

I can't say anything about negative sides of Shelf, because I have not seen it yet.

Amazing internal knowledge base!

Pluspunten:

We use Shelf as our knowledge base and onboarding tool for IT employees. We like how easy it is to organize different media (text, links to online articles, uploaded files, audio files, image files, video files, etc) into groups and folders. It integrates well into our existing systems and serves as our main focal point for organization.

Great product and great customer service!

Opmerkingen: We use Shelf with our Center of Emphasis service.

Pluspunten:

The easy-to-use organizational structure and web clipper are both superb for curating, organizing and tagging information items into digital libraries. OCR enabled search within all digital media including web content, documents, images, videos, presentations, media types and tags provides our users with fast and actionable views of even vast volumes of content.

Minpunten:

I wish they had created Shelf sooner. There are very few collaborative taxonomy programs available and even fewer with the features and functionalities of Shelf.

I recommend Shelf because it is easy to use

Pluspunten:

It is easy to use, for our job it is an important thing

Minpunten:

I really don't have anything to write here

Brilliant!

Opmerkingen: This is such a great product! An absolutely brilliant idea that has completely streamlined my work processes and save me time every day.

Pluspunten:

Being able to search by multiple functions, like file type, keywords and date. Sometimes I know I have something, but can't remember what it was called or where or when I stored it. Shelf solves that problem.

Minpunten:

I wish they had more integrations, I want to use it with everything.

Shelf is our best friend

Opmerkingen: I can resolve every curent or urgent situation by it's default, so it can be true and valid.

Pluspunten:

It si easy to use, I have everything I need, all the informations. Every procedure is detaly written and explained

Minpunten:

I didn't find anything that this program don't have.

Solving a need we have had for years

Opmerkingen: A single location that is accessible to my team to use and share material.

Pluspunten:

A single and accessible location for all needed and relevant material; not just documents A design so intuitive that they anticipate customer's needs before they need them. Superior customer interaction that goes beyond just support. Customizable to be tailor fit.

Minpunten:

The standard badges that are an additional tag for materials so to highlight them for other users don't fit my organization and therefore need to be able to be created or edited. Please note that I already passed this suggested to Shelf io Management and they are already working on it.