HelpCrunch reviews

The software that really helps

Opmerkingen: HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Pluspunten:

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Minpunten:

There is nothing I can list here :) Like... really nothing :)

Excellent value-for-money Software for our SaaS business

Opmerkingen: While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 !

Pluspunten:

- Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams

Minpunten:

- No Drip email marketing implemented (well, not yet as of 12/2019)

Web software ok. Mobile app non-functional. Service non-existent

Opmerkingen: Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Pluspunten:

It was reasonably easy to install, although took a while to configure.

Minpunten:

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Sales Acquisition and Retention With HelpCrunch

Opmerkingen: Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

Pluspunten:

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Minpunten:

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

Very good software that drives customer interaction

Opmerkingen: Very pleased. Nice people, good software and good value for money.

Pluspunten:

I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication.

Minpunten:

I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.

Great platform to directly connect with customers

Opmerkingen: So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!

Pluspunten:

I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.

Minpunten:

It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Opmerkingen: The best option for small businesses

Pluspunten:

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.

Minpunten:

Sending verified emails from our own domain would be good to have. However, support agents say it is coming.

The Intercom Slayer is Here

Opmerkingen: We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable.

Pluspunten:

What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed.

Minpunten:

Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base.

Solid, stable and easy to use platform

Opmerkingen: We have increased the speed of our customer support team, happy customers and happy support agents.

Pluspunten:

Bugs free Easy to setup Affordable Stable and reliable Support Team Trustworthy

Minpunten:

Lack in some integrations to extend functionalities and integrate with CRM's.

Excellent Software With All the Bells & Whistles Included

Opmerkingen: Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along.

Pluspunten:

I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost.

Minpunten:

The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool.

Has promise

Opmerkingen: Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something.

Pluspunten:

Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to Copy intercom so if you would like someone similar to intercom this software could suit.

Minpunten:

Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be

Ever-improving, powerful alternative to Intercom

Opmerkingen: Great customer service, willing to listen to any and all requests.

Pluspunten:

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

Minpunten:

I've been a customer for a couple of years and it was originally a more simple Chat solution but now they have developed and extended their platform with other features.

Easy to Use.

Opmerkingen: We are trying to automate the email communication to be sent to our seller base based on actions they perform on our platform. Helpcrunch offers a great way to achieve our marketing as well as business goals.

Pluspunten:

The platform is easy to use and it's auto message functionality lets us connect custom data variables in our backend to theirs. And we are getting good email open rates so far.

Minpunten:

We are expecting some features around: 1) Connecting a custom email domain. 2) Reports for auto messages.

Good alternative to Intercom

Pluspunten:

Feature packed and with good support, HelpCrunch is a great alternative to Intercom. It has chat, notifications, emails, and targeted data triggers which helps you improve both product and onboarding users.

Minpunten:

It can get pricy too if you have a lot of users (operators) answering the chat.

Best Intercom Alternative

Opmerkingen: I started out on the free trial and loved it. Ended up getting one of their deals and stopped for a little while because our company was going through some issues. As we got back up, I bought an LTD and am so happy to use them again!

Pluspunten:

They have every function you need and are constantly adding more features

Minpunten:

I wish the widget had more features to customize the view. Such as the company logo

Intercom alternative

Opmerkingen: Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard.

Pluspunten:

We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom: 1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom 2) Their customer service guys rock. 3) Some cool neat features that Intercom didn't have

Minpunten:

can't think of anything, just looking forward to their Knowledgebase feature release

Amazing toolset for customer interaction

Opmerkingen: Very nice experience with the software so far. It has everything we need for customer communication and support in a single place. Highly recommend

Pluspunten:

I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.

Minpunten:

Emails deliverability rate could be quicker by a bit as we normally send out > 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch

Started on the free plan, now on all-in-one premium plan

Opmerkingen: We used another support SaaS and separated from it because of some security issues. This one has no major vulnerabilities - at least I did not find info on the forums.

Pluspunten:

The biggest differentiator is the support team. Always available, attentive and professional. Thank you guys a lot!

Minpunten:

Been using Helpcrunch for over 6 months, haven't noticed anything substantial. Sometimes though the system doesn't work well when we're on a slow Internet connection

Nice pricing options and supports migration from previous tool

Pluspunten:

It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website.

Minpunten:

No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features.

Good priced chat platform with great support

Pluspunten:

We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands.

Minpunten:

Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment.

All in One Solution for your Customers

Opmerkingen: I am so thrilled to use this app. We were looking only an email marketing tool and with this app - we received just more - chat, helpdesk and email automated marketing tool in the same time.

Pluspunten:

I like the chat system and especially is how easy is to send email or message to customers. Also, there is a lot of pre-made templates that can help you with faster and better respond to clients. It is not just a chatting system, it is more - it could be an email marketing tool and help desk at the same time. Also, design and user experience is on other level comparing to similar tools.

Minpunten:

The only issue that I could find that when sending an email - email is signed by help crunch organization instead of a company. Maybe there is a way to change this - but I could find that setting.

Amazing software!

Opmerkingen: Great overall experience.

Pluspunten:

As a transfer from Zendesk, helpcrunch is super user friendly and easy to use. It didn’t take us long to implement and start using.

Minpunten:

Nothing yet! We like all the features and supper is great.

Great tool for my business

Opmerkingen: These guys are very responsive to all my team’s requests.
For the price they ask, it’s definitely one of the best software.

Pluspunten:

I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted.

Minpunten:

0 problems with the live chat in 3 months. Literally nothing I'd change, everything works as expected!

Great software and a reasonable price

Opmerkingen: We are using this for support and marketing purposes and the ability to be able to target specific segments of users is what makes it a great product t use.

Pluspunten:

Ease of use and the ability to support our product and be able to market it using the same platform. Have used a number of other products which are double/triple the price for the exact same functionality and being a small business we need to make sure we use our money in the most effective manner.

Minpunten:

Speed seems to be slow sometimes, although that could be my connection.

Great product and value for money

Opmerkingen: I am one of these people who carry out a lot of research before going with a new supplier. I have been looking for a new live chat provider for a couple of weeks now. I had 3 main criteria. 1) Modern interface that could be rolled out across multiple sites. 2) Targetted Chats 3) Cost effective. I am scared to think about how many website and trials I undertook, however, I finally chose HelpCrunch and I delighted that I did. Simple to set-up, plus it ticked all my criteria. I would certainly recommend. p.s. when I did reach out to the team to ask any questions' I got a super quick, and helpful reply.

Pluspunten:

Modern interface Targetted messages Super easy to use

Minpunten:

I have been using for a couple of weeks and as yet I don't have anything negative to say.