HelloShift reviews

Great For Both In Stay / Post Stay

Opmerkingen: Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;)

Pluspunten:

We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues.

Minpunten:

If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent.

HELLOSHIFT IS THE BEST SOFTWARE TO CREATE HARMONY BETWEEN TEAM MEMBERS AND OUR GUESTS

Opmerkingen: IVE NEVER HEARD OF HELLOSHIFT UNTIL I STATED WORKING FOR MY HOTEL, AND I LOVE IT. THERE ARE MANY GREAT THINGS ABOUT IT BUT THE BEST THING IS THE ABILITY TO COMMUNICATE BETWEEN STAFF, MANAGEMENT, AND OUR GUESTS. 10/10 WOULD RECOMMEND FOR ANY BUSINESS WHO WANT TO GET AWAY FROM BORING EMAILS.

Pluspunten:

EASY TO USE, NOT TOO MUCH IN YOUR FACE, GUESTS LOVE IT, AND SO DOES OUR TEAM.

Minpunten:

NOT MANY CONS, I WOULD SAY THAT SOEMTIMES STARING AT THE HOME PAGE CAN BE A BIT DULL

Just Good - depending on your needs!

Opmerkingen: Poor customer service, not a lot to offer in terms of settings and customer messaging. I felt pressured to sign a contract with them which I didn't like.

Pluspunten:

Ease if use. Very nice interface. Good communication & management tool if you have staff.

Minpunten:

Customer service, not much to offer in terms of functionality compared to competitors, additional charges for text messages.

Wonderful Software

Pluspunten:

This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. Also good for reminders on future issues and orders.

Minpunten:

No Cons that I have found.. This software has been extremely helpful

Great Services

Pluspunten:

The ability to communicate with our guests before their arrival allows the front desk to personalize each guest stay. I also enjoy how quickly questions, requests & issues can be addressed.

Minpunten:

Nothing comes to mind - a lot of updates have come in to place to make this software very compatible with all users.

Essential Tool for Hotels

Opmerkingen: Our staff utilizes Hello Shift on a daily basis. It's a great tool that helps operations at our property run smoothly.

Pluspunten:

This software helps communication across all shifts and let's everyone from ownership to staff be on the same page.

Minpunten:

I dislike that users are unable to delete posts if needed.

A new user who found it very user friendly

Pluspunten:

The ease of using it as a beginner. I learned it very quickly. The ability to schedule notes to certain departments makes my job as a supervisor easier. It allows me to help guests at the front desk. I really enjoy the mention of certain employees to give direct messages.

Minpunten:

No software complaints as of yet. Not saying I am looking for any.

Best One Out There

Opmerkingen: I love Helloshift!! Anytime I have an issue I message them and they fix it within seconds.

Pluspunten:

This program is easy to use and very customizable.

Minpunten:

The mobile version still needs some help.

This software has helped us improve information sharing and issue tracking tremendously.

Opmerkingen: Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.

Pluspunten:

HelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience. Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed. The mobile app is also very good for keeping in touch with what's going on while away from the office. When our free trial period ended and I asked if we wanted to subscribe, the response was "How could we not?!" This simple tool has been a game changer for us.

Minpunten:

There really is not much we don't like. Only have some wishes: Right now the software only displays reviews from TripAdvisor. Would be great if they could include from others like Booking.com and Google as well. On the mobile app there is no way to mark a post as read like you can on the desktop version.

Great communication platform!

Pluspunten:

Love that there is an app and I am able to access it remotely even when I am not at work.

Minpunten:

It could use a bit more features. Pretty straightforward which makes it easy to use but still a bit basic.

There have been good moments and bad moments

Pluspunten:

You can message guests anything you need to let them know about like parking, arrival time and questions that guests gave

Minpunten:

Not being able to add guests who have stayed with us in the past. Everything else with HelloShift is great

It's very easy to use! Everything is right in front of you.

Pluspunten:

It's very similar to using today's social media (i.e Facebook), so it is easy to use and quick to learn. I like that it's easy to search through the history in case we need to look for past notes. For me, the best part is that it helps me get tasks done! I also love how there's an app -- I can always go on HelloShift when on the go! Customer support is always helpful!

Minpunten:

I wish that there were more customizable features to HelloShift. Also, we used to be able to copy and paste images -- we can no longer do that. Maybe have a "preview screen" when attaching a document.

Nice Hotel Assistant

Pluspunten:

Ability to message guests, log maintenance tasks and monitor to-do lists makes this software handy and useful. Templates are created to message guests pre and post visits. It also creates a database of guests by so doing.

Minpunten:

Notification alerts can be made more audible and attracting as sometimes, i don't get to know when there is need to respond to a message.

review of hello shift December

Opmerkingen: Very easy and effective program. User-friendly - not many glitches. However, the guest numbers' of repeat guests are hard to enter again.

Pluspunten:

very easy

Minpunten:

guest contacts are difficult to input again

Awesome

Opmerkingen: We are able to communicate with our staff more effectively. All the employees are engaged with workplace and are able to response quicker.

Pluspunten:

It make communication interesting and enjoyable. Its almost like facebook for work place that allows employees to be alert before they start their shift. I like the guest response feature that engages Front and guest for request and potential complains can be fixed by the hotel employee.

Minpunten:

Connectivity issue. I would like to stay connect on the phone. Ability to add pre-existing photo to the comment. I understand you can take live picture and post it with comment but I would still like to add pre-existing picture to comments as well.

Easy-to-use group task and communication tool

Opmerkingen: It's a really useful tool. I can just scan through the pages on my way to work and I would already know what to expect and how things are going even before I start my shift.

Pluspunten:

It lets you create tasks with a date and time reminder so you'll get a red notice when something is due and need your attention. You can also add different colleagues and departments involved with the task or issues.

Minpunten:

It is not quite widely used yet, so communicating with other properties still requires lots of emails.

Great Communication

Opmerkingen: It has been a great experience!

Pluspunten:

You can tag specific people or departments

Minpunten:

It can be hard to find past posts / comments

Overall great product!

Pluspunten:

The team to guest texting ability has been a huge hit. Tasks and notes for in-house tickets work well.

Minpunten:

The phone app could use a few update and tweaks. I.e, when completing tasks in a checklist - when you check off a box it brings you all the way to the top.

Hello Shift

Pluspunten:

Texting the guest is, conveninent. A lot of guest rather get a text than a call

Minpunten:

our upload a photo feature does not work

Love Love Love it

Opmerkingen: This software makes communication easy. When something is easy it gets used. A win- win for our team. I would recommend this software for any company that struggles with communication. There is also a record of communication and Tasks so you may monitor the end result. If you are scheduled a task you mark it off when it is complete. Due to this software being real time you no longer forget to get a task done, you just assign it right when you think of it.

Pluspunten:

It is real time.

Minpunten:

When your internet is down it is not available

awesome product

Opmerkingen: Amazing product that always makes my day to day tasks easier. I definitely recommend it to any hotel out there.

Pluspunten:

convenience. ease of communication

Minpunten:

would like to be able to add more hashtags and filters. Search is not chronological and shows random dates. would appreciate a search that is chronological by date.

Guest Service Representative

Opmerkingen: Overall it is a great system to have. The only negative aspect of the program is that is hard to find previous information.

Pluspunten:

Keeps track of daily information and you have to acknowledge you have read it

Minpunten:

It is hard to find previous information, even with the search option.

Great Product

Opmerkingen: The search is great! It lets you go back and even see archived notes. It keeps all of us informed. It's better than the Red Book!

Pluspunten:

The search

Minpunten:

People need to read for it to be effective.

Keeps everyone in the Know!

Opmerkingen: We use Hello Shift for all inter-departmental messaging, staff updates and for communication with our guests. Hello Shift keeps us informed and helps us take full advantage of all operational opportunities. S. Lee, GM

Pluspunten:

Documentation on activity & issues.

Minpunten:

Have not found an issue yet.

User and Guest Friendly!

Opmerkingen: The ability to communicate efficiently with my team and our guests.

Pluspunten:

This is a great app for communing with my team members and my guests. I can type in a note from my desk top or cell phone when I'm on the floors.