Zoho Inventory reviews

Robust inventory management tool

Opmerkingen: Provides a wide variety of functions to optimally manage inventory tracking.

Pluspunten:

Facilitates tracking of products at all stages through a verification and logging mechanism for employees. Allows you to generate reports for real-time analysis, enabling you to review, track and manage supplies efficiently. The suite of integrations it offers is simple to perform and very productive. With bar code scanners you can be very accurate in collecting data on products in stock.

Minpunten:

It was a bit complicated to finalize the integration with some third party platforms.

To succeed in today's competitive marketplace, maintaining accurate customer data is essential.

Opmerkingen: I can say that Zoho Inventory has helped reduce inventory management errors and have a clearer view of how sales are performing. As for recommendations, I recommend Zoho Inventory to anyone who needs to manage their inventory efficiently and quickly. It is a useful and easy-to-use tool that saves time and increases productivity. In summary, I am delighted with my experience using Zoho Inventory. It is a valuable tool that has helped me manage my inventory quickly and efficiently.

Pluspunten:

I can highlight that Zoho Inventory allows me to manage inventory efficiently and quickly, saving time and increasing my productivity. I also like that Zoho Inventory offers various reports and statistics that help me make better decisions and better understand how my business is performing. Zoho Inventory can help you achieve this goal by streamlining your sales and inventory management processes and ensuring that your customer data is always up-to-date and accurate.

Minpunten:

I believe integration with other company programs could be improved, although this has not been a big issue for me so far. Also, although it doesn't affect performance too much, I would like to see more customization of some platform aspects.

Review

Opmerkingen: I would say it's been a great experience overall.

Pluspunten:

Pretty much a simple, great system all around.

Minpunten:

Honestly there's a learning curve, but nothing too rough.

Eerder overwogen alternatieven: Zoho Books

Redenen om voor Zoho Inventory te kiezen: Ease of access, better inventory stocking and customer functionality.

Overgestapt van: Quickbooks Online

Redenen om over te stappen op Zoho Inventory: Had heard about it from a family member from his small business, had to give it a shot.

Shopify users, beware of Zoho!

Opmerkingen: Impossible to contact the dev team, even by email, which would have saved me two years of lost development time on my end. There is not even an effective communication channel between Customer Support and their own development team. It's one of those "I.T. doesn't talk to inferior beings" outfits. You know the type.
Low integrity: If you make a mistake and misguide a paying customer, accept responsibility and issue a refund. It's the very least they could have done.

Pluspunten:

On paper, Zoho had all the flexibility and scalability we were looking for, but it turns out that it is incompatible with a Shopify store that has more than a few months of data. It won't import the data. This is not a misunderstanding and there is no workaround. Details below.

Minpunten:

We bought it to be our CRM and Inventory Management System for our Shopify office furniture store. On installation, it would only import the last two months of transactions from Shopify. That's a disaster. For all of our regular customers, they'd have two accounts and we'd have to look in both places to find a past order, not to mention re-creating all of their account data by hand in the new system if they hadn't purchased in the last two months, and we'd have no idea what their lifetime value was. Zoho support was sure I had done something wrong. It took weeks for them to decide that Shopify was the problem. They told me Shopify was blocking the export of the data. So I called Shopify. They told me (in an hour) that they have an automatic block to prevent hacking but all Zoho had to do was to call them and they'd unblock them! Over a period of weeks, I tried to get to the right department to tell the install team or dev team about this, and no one seemed to know what I was talking about. They kept insisting it was a Shopify problem. A support rep got back to me a few months later and said the limitation had actually been built into Zoho and it would be fixed in the next version update. So, foolishly, I kept paying. I kept checking in and finally, two years later, they told they have no plans to fix this problem, and no, I couldn't have a refund even though I was waiting for them to fix what they told me they would fix, and had never used the product.

Stock Control how it should be

Opmerkingen: Stock consistency between what is sold in store and what is sold online has been excellent and the general operation is both efficient and easy.

Pluspunten:

We love the integration and module aspects. The modules all fit together allowing full integration. With this comes the ease of stock control and order management both online and offline. No complicated app integrations or stock drift. it just works.

Minpunten:

Search facility has an issue you can not always locate an item just by keyword and have to enter the full name. With thousands of products this is not always possible.

Practical, economical option for Inventory Management

Opmerkingen: Functional company, hands on management. Can write to them any time, it's a different thing that they don't reply, but get the ball moving through their team !

Pluspunten:

Practical features that are used by any warehouse daily, pick list, packing list, item management, batch / serial number management etc... all in all a complete package for warehouse management.

Minpunten:

Can be more economical due to scale of zoho, they could pass some more discount to clients.

Eerder overwogen alternatieven: Salesforce Marketing Cloud

Redenen om over te stappen op Zoho Inventory: Complete solution / package to run a business, not only inventory management.

Fantastic addition to the Zoho Books suite

Opmerkingen: Well designed software that meets my organisation's needs. Ease of usage means that people at all levelsof the organisation can get comfortable using it to manage inventory and track sales.

Pluspunten:

As a small business owner, I found that the Zoho Inventory plug-in for Zoho Books provided me with a seamless and stress-free tool to manage multiple SKUs, track inventory, and create composite items. As a design brand, we often have multiple elements that go into a single product, and I have not found any other software that allows me to manage composite items as well as Zoho Inventory.

Minpunten:

The pricing plans are a little prohibitive for a small business. However, even the free version offers a great user experience and provides full access to all features, limiting only the number of items that can be managed through it.

Eerder overwogen alternatieven: Quickbooks Online

Redenen om over te stappen op Zoho Inventory: Free package offered much better functionality. Additionally, I already use Zoho Books so integration was a must.

Fair, but there’s better.

Opmerkingen: Not too great. I’d say ‘okay’ at best. The amount of emails we had to send to their customer support team to receive a response data later, often which didn’t answer questions or were irrelevant made this software a bad choice for us.

Pluspunten:

The software itself was great! Probably one of the best! The amount you can do with it is endless and forever growing.

Minpunten:

The customer service team is terrible. And the connection plugin from your store to the Zoho online system is very temperamental. Not exactly what you want when running a busy business.

Eerder overwogen alternatieven: Quickbooks Online

Redenen om over te stappen op Zoho Inventory: We chose Zoho due to the amount of features which it offered which would accommodate for most if not all our business needs.

Replaced Old System with Zoho (tried Quickbooks first)

Pluspunten:

Cloud based, pricing tiers by customer, import/export.

Minpunten:

Coming from a fairly old (DOS based) system, which we were used to, there is a learning curve. I was not able to easily find ways to do business the way we are used to. After much searching, Zoho has most of the main capabilities, but they were not easily found. This could be because Zoho does so much that there is a lot to search through.

Eerder overwogen alternatieven: Quickbooks Online

Redenen om voor Zoho Inventory te kiezen: Autologue was almost $600 a month. We purchased an auto parts distributor and the system was already in place. We needed to be able to access the system from anywhere and saving money was a huge factor.

Redenen om over te stappen op Zoho Inventory: Being a B2B distributor, we needed the ability to set price tiers by customer.

A good inventory management platform

Opmerkingen: It is good so far- we have not long started using it but it has been extremely easy to implement!

Pluspunten:

This has strong core functions, is easy to use and very reliable with zero bugs or downtime after a few months in.

Minpunten:

It would be good if there was more integration functionality with zoho books.

Good value for money - best works for small businesses

Opmerkingen: Easy to track inventory, reporting is quite clear and straight forward

Pluspunten:

Ease of use and the customer support are very efficient.

Minpunten:

Some basic features like average cost of an item not possible to have it displayed with users of an organization other than Admins.

Eerder overwogen alternatieven: Cin7 Core

Redenen om voor Zoho Inventory te kiezen: Zoho Inventory is more reliable than Sage

Overgestapt van: Sage 50cloud Accounting

Very complete management system. Take a while to set up and the integration with vendors is tough.

Opmerkingen: Currently none because of frustration with setting everything up and some roadblocks I have run into. I really want to get this up and running so I can implement throughout my organization but the current challenges are driving me nutz.

Pluspunten:

Very complete! I like the overall feel and UI for this software. I like how it was thought about and implemented. I like that it offers many integrations and generally can do nearly everything I need it to do. I like how it is like lego's, I can select one module and then when ready set up another Zoho module and they will work together. Over all I like the product.

Minpunten:

Set up documentation could use some work. Getting stuck when so close to complete caused me to stop using it due to frustration. When returning, my trial was over before I completed the setup. I am not going to purchase until I know it will work and meet my needs. So now I am stuck using the free version when I want more. Meaningful documentation and/or help and I would already be a customer using the software. Instead I am aggravated and frustrated figuring out what my next step is. Use Zoho or look elsewhere.

Best I've Found

Opmerkingen: Prior to using Zoho I had never kept track of my expenses aside from the cost of the inventory itself. With Zoho Books, I've been able to keep track of my intangibles as well as physical inventory.

Pluspunten:

I have tried out so many different accounting software apps, and this is the one I've found works the best for me. I have a very small business, just me, and the revenue is still pretty low. So it is such a relief that my entire budget doesn't have to go to monthly fees, and that I didn't have to take the time to build my own. So many great features, and the developers are constantly adding new things, (that you can vote on!). I've only had to contact customer service a few times, but the times I have, they have been very personable and patient.

Minpunten:

My only feature that I really need is that I need to be able to delete custom fields even after I've used them. I've added some fields that were later added by the developers, and that means that even though I'm not using them anymore, that's one custom field slot used up.

Easy to use and affordable

Opmerkingen: As I mentioned before, its probably the only software affordable that includes all the necessary features to run a small company like mine.

Pluspunten:

Integration with Shopify very easy. Pricing affordable with many features for a small company to afford.

Minpunten:

Clients with different currencies not easy. I am a company in Canada with Inventory in the USA and most of my customers are in USA.

Eerder overwogen alternatieven: Cin7 Core en Quickbooks Online

Redenen om voor Zoho Inventory te kiezen: I need it integration online with Shopify

Overgestapt van: QuickBooks Desktop Enterprise

Redenen om over te stappen op Zoho Inventory: I can track serial numbers

Piddle Brewery

Opmerkingen: If you only have one warehouse, and are a wholesaler buying and selling goods with a small range of products this is fine. If you are anything else, look elsewhere. Otherwise you will have a report of 20 pages long which you have to export to excel to filter.

Pluspunten:

Zoho is easy and quick to learn and the customer support is really good.

Minpunten:

The system has some real major flaws. 1. There is no pick list, which makes warehouse picking a real challenge 2. You can send delivery notification and invoices to separate e mails. 3. The reports are terrible and are not fit for purpose for a multifunctional warehouse system 4. They really struggle with vat, and therefore connecting to other systems is difficult. 5. The package does not fully integrate with Intuit and pushes towards Zoho Books. The try to force you to use Zoho books all the time.

Zoho Inventory is a simple tool for simple shops

Opmerkingen: I have been working with this application for over 1 year now. It changes step by step in a good direction but still there are some obstacles for importing/exporting data, duplicates and simple product management.

Pluspunten:

easy to use, simple configuration, many integrations with accounting software and shops via connectors or built-in with Shopify.

Minpunten:

it is still under development. There are no bundled or configurable products that exist in eCommerce world. It makes the stock management a little bit tricky. In the business world SKU data is an indicator of the product. In Zoho Inventory it is an item name... and SKU. Sometimes I do not understand the logic behind some rules.

Good but not great

Opmerkingen: This inventory software worked great when we used BigCommerce but once we switched to Shopify it wouldn't connect with our website. Inventory counts we're constantly off. This platform is intuitive and easy to use but I wouldn't recommend it.

Pluspunten:

The interface is intuitive and easy to use. Everything is straightforward and laid out in a pretty logical way.

Minpunten:

It didn't work well for us when we switched shopping platforms from BigCommerce to Shopify. It also does not work with SKUlabs.

Overall Experience Good. Not Fully Convinced of Scalability

Opmerkingen: Overall experience is decent. We're going to start scaling it a lot more and will really test how well it performs.

Pluspunten:

One of the key features is the ease of set up and configuration. Customization options are also decent. The ability to operate in multiple currencies is also key.

Minpunten:

The workflow for PO entry, sales order entry and their relationship can be cumbersome and may not necessarily scale well. There are options for bulk import, but with limitations. Pricing on one section of their site when you are starting a trial shows one price. When you are converting from the trial, it shows a different price. This is misleading. Multi-warehouse option is not available in the free version

Excellent Choice for Inventory Software

Opmerkingen: We use Zoho Inventory to manage our medical simulation lab at my university. It's an actually pretty complex inventory to manage, but ZI handles it great!

Pluspunten:

My favorite part of Zoho Inventory is the customer service. They are on the ball whenever I have issues. I get immediate response each time I have a question. If they don't know the answer, I'm kept in the loop with updates until my issue has been resolved! I also like that all of my vendor contacts are accessible in one place. Finally, the mobile app is surprisingly in depth and capable. I can track orders, inventory, recent activity, etc.

Minpunten:

Honestly, I don't have many complaints. If I were to think of my top one (which isn't a huge issue) is that multiple layers of approval for receiving products can be a bit confusing.

Love this software! Really useful.

Opmerkingen: To manage and monitor inventory reports on a daily and weekly basis!

Pluspunten:

I use this software at the studio to monitor and manage inventory reports, and easily access data and plans for our daily, weekly and monthly schedules, especially delivering photographic equipment, receiving orders and monitoring the overall process.

Minpunten:

The price! It could be a better deal, more cheap. I find it a bit expensive. But apart from this, I am happy with this product!

Zoho is very easy on eyes

Opmerkingen: We would like to replace our aging, Java-based accounting software with this ERP, and hoping to integrate other products such as Books and Help Desk as well as Single Sign-on and writing our own apps as extensions to the Inventory.

Pluspunten:

It is so good to look at. I reviewed some of the competitors (Unleashed, DEAR and Cin7) and Zoho products provide the best user interface. It's very simple and familiar, menus have just one or two levels, it works very well on a Mac in Safari (which isn't something you could tell about the others). They also have good-looking and working iOS apps with barcode scanning - again, the others are missing out there. As for the integrations, it looks like they have quite extensive API and Single Sign on, but I have to expose that area more.

Minpunten:

As they have their own Books, there's no direct integration with either XERO or Intuit. But we're willing to give Books a go, especially if it really is UK ready.

Use of Zoho Inventory system in Russia

Opmerkingen: With Zoho Inventory I am running a stock control, as well as creating orders, invoices and packages.

Pluspunten:

Easy to use and much fuctionallity software. I was looking for this kind of software for my small stock management. Highly recommend to use for improving business efficiency, and most importantly to control your business at a fingertip (App is working perfectly). Multiuser system helps to accommodate different activities and job specifications to use employee, thus creating a functional vertical integration value chain. All actions are stored and as an Admin I can observe actions of my empoyees. More control less arguments and distraction for business efficiency.

Minpunten:

Some of my employees are native in Russian language, and unfortunately Zoho Inventory is not running on Russian language, that is the only thing I would like to add. Everything else working perfectly.

An invaluable tool to organize our stock at work.

Opmerkingen: Before using Zoho Inventory, we had a software compendium that allowed us to do the same work now, but we took a lot of time in the organization of accounting and distribution of liquefied gas. Zoho Inventory agglutinated all these functions simplifying the work of inventorying

Pluspunten:

Another great invention of the Zoho brand, with its inventory version, has created excellent expectations in our company, and there are many reasons. -Organizes in real time the stock of LPG liquefied gas in bulk, allowing us to know exactly how much product we have. -Elaboration of simple route guides for each of the products. -Organize the order, shipping, payments, and information of our customers. - Update the status of the order in real time

Minpunten:

Like other programs of the Zoho chain, it is essential that the internet has an acceptable stability and speed, otherwise the software does not work optimally

The only inventory tool you will ever need

Pluspunten:

This tool allows me to record my sales, purchases and other expenses. Send quotes and invoices to clients from within the tool, as well as store contact details for my client and suppliers list.

Minpunten:

When doing the composite items, the tax for individual items aren't added to the total cost, so you have to manually adjust the total cost.

A Good inventory Management tool

Pluspunten:

we were maintaining an inventory of all the equipment and their invoicing along with the license expiry details and track them when used internally or sent to clients.

Minpunten:

there are far more better tools within same price or even less with more features and functionalities than zoho offers.