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Over FieldRoutes

De op schaal gemaakte software voor ongediertebestrijding en mobiele toepassingen bieden realtime zichtbaarheid en stimuleren groei, winstgevendheid en retentie.

Meer informatie over FieldRoutes

Pluspunten:

Great customer support on the backend after the initial sale.

Minpunten:

So whenever I need to send an invoice, I have to change the system settings then change them back. I often will forget to change it back then I get calls from customers.

Beoordelingen van FieldRoutes

Gemiddelde score

Gebruiksgemak
4,1
Klantenservice
4,2
Functies
4,1
Prijs-kwaliteitverhouding
4,1

Waarschijnlijkheid van aanbeveling

7,8/ 10

FieldRoutes heeft een totaalscore van 4,2 van 5 sterren op basis van 333 gebruikersreviews op Capterra.

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Reviews filteren (333)

Travis
Travis
Service Operations Manager in VS
Geverifieerde LinkedIn-gebruiker
Milieudiensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

PestRoutes is the best

5,0 6 jaar geleden

Opmerkingen: The team at PestRoutes is the best! I've used several softwares during my time in the industry and I have to say that PestRoutes is the hands down the best. We started using them two years ago and the growth of the system amazes me! The team is always pushing forward and deals with probably their most difficult customer with ease (us at TruForce)! We always have little things we'd like to see and I can't tell you how many beta versions we've had! Don't go anywhere else trust me!

Pluspunten:

The team behind the software is really what makes the great software it is!

Minpunten:

I couldn't put my finger on any negatives in the capacity that I use them

Reactie ServiceTitan

6 jaar geleden

Thank you so much for the great review!

Charlie
General Manager in VS
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

FieldRoutes review

5,0 vorig jaar

Pluspunten:

Simple and intuitive navigation through the program. Less clicks to get the information you need.

Minpunten:

Understanding the job pool and due dates for service. Used to having work orders released into a month and tracking differently.

Reactie ServiceTitan

vorig jaar

Thank you for your review, Charlie, and for sharing how FieldRoutes' intuitive nature helps you get your job done. Please feel free to reach out to your Customer Success Manager with any questions that you may have.

ken
owner in VS
Administratie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

needs work in support department

2,0 3 maanden geleden

Opmerkingen: i like the system
just the lack of support when its needed not two to three days later if they ever call back at all no one ever answers the phone

Pluspunten:

scheduling seeing your whole schedule for the month

Minpunten:

service no support when you need it they calll back 2-3 days if at all

Jessica
Office Manager in VS
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Easy to use

5,0 vorig jaar

Opmerkingen: Excellent! Ready to get completely involved!

Pluspunten:

It appears to be a much easier system to use and provides so much more options for viewing customer locations and scheduling looks to be so much easier.

Minpunten:

So far there is nothing I don't like. We are in the onboarding stage.

Reactie ServiceTitan

vorig jaar

Hello, Jessica, and welcome to FieldRoutes. We're happy to see that you have gotten off to a strong start and look forward to working with you long into the future.

James
Pest control technician in VS
Milieudiensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Well integrated, runs smoothly, would recommend.

5,0 5 maanden geleden

Opmerkingen: Been using it for a few years now. Every app has glitches but I feel it’s been relatively smooth.

Pluspunten:

Everything is pretty integrated and works well.

Minpunten:

I wish the app didn’t refresh or reload while checked into an appointment. If I leave the app and go back, the app starts from the schedule menu. That could be a setting on my phone, not really sure.

Reactie ServiceTitan

5 maanden geleden

Dear James, Thank you for your positive review! We’re glad to hear that FieldRoutes has been running smoothly and that you find its integration beneficial for your work. We understand your concern about the app refreshing while you’re checked into an appointment. This may be related to specific settings on your device, but we’ll look into it to see if there’s anything we can do to improve this experience. We appreciate your feedback and are happy to hear that, despite occasional glitches, FieldRoutes has been relatively smooth for you. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to support you!

Wayne
Owner in VS
Milieudiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Review for

5,0 7 maanden geleden

Pluspunten:

It’s good it really helped grow our business

Minpunten:

Hard to learn at first the knowledge base was not there when we first started

Reactie ServiceTitan

5 maanden geleden

Hi Wayne, Thank you for your positive review and for recognizing how Aspire has contributed to the growth of your business! We're thrilled to hear that the platform has been beneficial for you. We appreciate your feedback regarding the initial learning curve and the knowledge base. We’re continuously working to enhance our resources and make the onboarding process smoother for new users. If you have any suggestions or need further assistance, please feel free to reach out. We’re here to help!

Nate
COO in VS
Milieudiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Pest Control Revie

4,0 8 maanden geleden

Pluspunten:

Ease of use, easy to train our new employees on.

Minpunten:

There are lots of reporting features that I would like to see added.

Reactie ServiceTitan

5 maanden geleden

Hi Nate, Thank you for your review! We're glad to hear that FieldRoutes has been easy to use and helps train your new employees efficiently. Your feedback about adding more reporting features is valuable, and we appreciate you sharing it. We are always working on enhancing the platform, and your input will help us prioritize future improvements. If you have any further suggestions, feel free to reach out. We're here to ensure the system works perfectly for your needs.

Hector
Operation Management in VS
Milieudiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Perfect Software

5,0 7 maanden geleden

Pluspunten:

Is very easy to manage and to search any client.

Minpunten:

- nothing, is really easy with work for.

Reactie ServiceTitan

5 maanden geleden

Hi Hector, Thank you for your review! We’re glad to hear that you find the software easy to manage and useful for searching clients. We’d love to know if there are any specific areas where you think we could improve to enhance your experience. Your feedback is invaluable as we strive to make our software even better. Feel free to reach out if you have any suggestions or need support.

Randolf
Termite Service Manager in VS
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Simplicity at its finest.

5,0 4 maanden geleden

Opmerkingen: Simple and so so if it means functionality.

Pluspunten:

It’s simplicity. But the support system that it provides is refreshing.

Minpunten:

Its simplicity. Review reports such as this one. I should be paid for this kind of feedback.

Jerika
Jerika
Chief Operating Officer in VS
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good system for complex reports and programs, not so flawless

4,0 6 jaar geleden

Opmerkingen: Overall i like servsuite for its multi-tier program, adds multiple events for each program at predetermined intervals and pricing- but it comes with many many flaws, it has become very frustrating- their effors are great but fixes are very slow and it is impacting out work flow

Pluspunten:

multilayer programs, extensive reports, integrated document signing,

Minpunten:

does not sync with google, many hiccups and tech support needed, updates tend to cause issues, programming takes a long time to fix issues and we have been struggling, lag in the email server system,

Reactie ServiceTitan

6 jaar geleden

Hello Jerika, thank you for taking the time to explain the issues you've experienced with ServSuite. We would like to help you get these resolved as quickly as possible, in this vain we have contacted your support team and they will be reaching out soon. All the best, the ServicePro Team.

Eric
Owner in VS
Chemicaliën, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

FR Review

4,0 3 jaar geleden

Opmerkingen: Been very happy since switching from prevoius software. FR fits our model much better.

Pluspunten:

Cloud based software. Uptime is solid. Billing options and scheduling options are customizable.

Minpunten:

Mobile app needs attention. Slow and not user friendly. Contracts need to be streamlined and less confusing to customers

Reactie ServiceTitan

2 jaar geleden

Thank you for your review, Eric. We're happy that the billing and scheduling options have worked well for you. We look forward to working with you to help you grow your business and will be sharing your comments regarding the mobile app with our team.

Hannah
Owner/manager in VS
Milieudiensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A careless company

1,0 vorig jaar

Opmerkingen: This company has been in violation of its contract with me since the beginning of the contract. When I tried to resolve the issue, I was replied to for a while and then ghosted. This company lacks any regard for its customers and is simply here to gouge your pocket. There isn’t a single good quality about this company as a whole that I can think of. I wouldn’t even recommend this company to someone I despise. They seem to have the spirit of thief’s and cons. You won’t get what you paid for, yet they will continue to charge you for what they aren’t providing.

Pluspunten:

None. The only reason I’m writing this is because this cite is forcing me to write something in this box

Minpunten:

This company ignores customers, misplaces information, acts as if they don’t know what’s going on, has a revolving door of employees, runs in circles (and runs you in circles as well) and somehow expects you to pay cancellation fees when you’re out of contract length.

Reactie ServiceTitan

vorig jaar

Thank you for your feedback, Hannah. We apologize for your negative experience. We’re going to go ahead and forward this review to both your Success Manager and our Support department, so expect to hear from someone shortly. We appreciate your patience.

philip
Office in VS
Milieudiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Review

4,0 vorig jaar

Opmerkingen: after the review prompt not the biggest fan

Pluspunten:

I like being able to do that job I'm assigned to do

Minpunten:

the fact you prompted this review over the alert and task bar option so i had to complete it to do my job. If you want people to review you dont hinder their ability to work. Or at least let them opt out of it instead of a forced review hyperlink that blocks and restricts me from doing my actual job till the review is done. Kinda scummy

Reactie ServiceTitan

vorig jaar

Hello, Phillip. We're glad that FieldRooutes supports you in getting your job done. We apologize for the inconvenience that the survey caused, and we will share this with our team.

Nadir
owner in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Worse Support, Never answer!

2,0 vorig jaar

Opmerkingen: Very bad

Pluspunten:

IS the same all others, Nothing special about it

Minpunten:

"I am a customer of fieldroutes for almost 5 years,the support necer work for me. for that reason, I decided to cancel my subscription, and since then, they have been ignoring me. Now they suddenly contact me and claim that I have to pay some cancellation fees. This is unfair, because the contract clearly states that “This agreement is for an initial 12-month period". I fulfilled that term long ago and there is no mention of any charges for terminating the service after that period.Do not sign anything, I think they are trying to trick you too."

Reactie ServiceTitan

vorig jaar

Thank you for the feedback, Nadir. We apologize that you’ve had these issues. We’re going to go ahead and forward this review to both your Success Manager and our Support department, so expect to hear from someone shortly. We appreciate your patience.

Barry
owner in VS
Chemicaliën, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Operations

5,0 vorig jaar

Opmerkingen: the techs in the field now more less record everything in the field eliminating office work.

Pluspunten:

Eliminates a lot of time in the office where we now put that saved time into production

Minpunten:

I would like a few more report options, also better estimate features within the program

Reactie ServiceTitan

vorig jaar

Thank you for taking the time to share your experience with us, Barry. We know how valuable improving a business's efficiency can be—and we’re working on even more tools to help supercharge office operations, too! Thank you for continuing to partner with us.

Dana
Administrative in VS
Milieudiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Review

5,0 2 jaar geleden

Pluspunten:

Functionality and online features are what our company needed.

Minpunten:

We could have used a better set up with our services, contracts, etc. I do not feel like we use FieldRoutes at an optimal level. We need an explanation on features at a level that we can understand.

Reactie ServiceTitan

vorig jaar

Hello, Dana. Thank you for choosing FieldRoutes as your partner in growth. Please know that you can always reach out to our Support team at 1.888.997.5546. You also have access to our Knowledge Base, Tips & Tricks webinars, and our YouTube page. Feel free to contact us with any questions.

Alicia
Technician in VS
Milieudiensten, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Issues with notes

4,0 2 jaar geleden

Pluspunten:

The app is super easy to use and I don't usually have issues

Minpunten:

I have issues with the app crashing when filling out notes so I have to repeatedly save and close and reopen the app

Reactie ServiceTitan

vorig jaar

Hello Alicia. We are sorry to see that you are having these issues. Please contact your Customer Success Manager or our Support team at [email protected] or 1.888.997.5546 so we can work through this with you.

Lisa
Owner in VS
Milieudiensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Love it!! Thankful we changed from pestpac!

5,0 3 jaar geleden

Opmerkingen: Seeing our dashboard is awesome we are thrilled with accounting side.

Pluspunten:

Integration was not easy because we were converting data. Not all the termite clearance letters with pdf files came over.

Minpunten:

Mobile app needs a lot of help. Call us for beta help. They cannot update contact info in the field. We have podium but the reviews in pestroutes do not go to google unless we get them on podium. Reviews in Pestroutes are only visible to us.

Reactie ServiceTitan

2 jaar geleden

Lisa, thank you for your review. We're so happy that the dashboard and accounting features have been helpful to you. We will pass your comments regarding the mobile app and reviews to our team.

Dori
President in VS
Milieudiensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best Customer Service Ever

5,0 2 jaar geleden

Opmerkingen: It makes things streamlined, and much faster. It is a very professional service which in turn makes us look more professional and we have even paid to have our contract personalized and made into html so it is available on the app. The reports are amazing and really gives us so much information at our fingertips. The whole process from the start until now 6 months late has been wonderful and I truly feel even to this day my hand has been held through the whole journey.

Pluspunten:

[SENSITIVE CONTENT] was amazing and helped us navigate a the huge change of transferring over our business. This program works wonderfully. THE CUSTOMER SERVICE IS AMAZING -- BEST I HAVE EVER DEALTH WITH IN ANY COMPANY. They truly care and follow-up is amazing -- they will talk you through steps and hold your hand throughout not only the beginning, but any bumps along the way. I am blown away by the customer service and with all the reps. They respond so quickly and always do their best to fix the problem and do anything they can. I have called/emailed them so many times, not even with problems, but just to find out how to do something in a better way.

Minpunten:

Some of the glitches -- like where some customers were charged over 800 in one month because of a glitch without our knowledge -- have been rough or invoice numbers disappearing or changing to a different number have been touchy. I understand all programs have glitches and Pest Routes has been attentive and helpful in every situation. The only thing is I would suggest when a glitch comes out -- to let everyone know that this is something they could experience so that they can go in and run a report to stay on top of it. If we would have known about the multiple payment glitch we could have run a quick report called "Account with Credits" and we could have seen the multiple charges right away and let the customers know ahead of time - or even refunded them asap.

Reactie ServiceTitan

2 jaar geleden

Dori, thank you for such a detailed and positive review. We're so glad that we have been able to provide you with such great support. We love to see how FieldRoutes make life easier for our customers. We will pass your comments on to our team.

Jim
Branch Manager in VS
Kleding en mode, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A very robust CRM for the pest control industry

4,0 2 jaar geleden

Opmerkingen: I took over as Branch Manager after our company had been using PestRoutes for over a year. They had migrated from PestPac, and it appears for all intents and purposes that the migration went well. It was a steep learning curve for me, and they want to charge for additional hands-on training (what I would call "re-doing the onboarding"). Even 2+ years on I'm discovering that our people either weren't trained properly in the beginning, or that that tribal knowledge was lost in the general turnover that companies experience. However, their customer service has always been helpful as we've called in about simple questions because we didn't know where to look in the Help Wizard.

Pluspunten:

The reporting features are incredible....if you have good input. Not a FieldRoutes issue, just a pebcak error.

Minpunten:

Reporting is a double edged sword: there are so many different ways to get the same information that I've had to create a library of how to run the reports that we want. Yes, you can save reports, but only in the Reports tab. Side note - why isn't the Sales Report in the Reporting tab but in the Customer tab?

Reactie ServiceTitan

2 jaar geleden

Thank you for your review, Jim. We're glad to see that the reporting features have been so impactful to your business. We look forward to continuing to work with you in the future. As in the past, please feel free to reach out to our Support team with anything you need.

Cindy
Office Manager in VS
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very happy with FieldRoutes!

4,0 2 jaar geleden

Opmerkingen: Using the software has helped us to streamline our billing and scheduling processes, thereby saving us time and money. We have also been able to improve our customer communications through the software. Highly recommend FieldRoutes.

Pluspunten:

Most helpful/impactful features: Billing, Scheduling, Reporting Their customer support is phenomenal! Every time I find a glitch or have a question about functionality, the customer support team is right on it. And recently, they have started offering informative webinars dealing with how to use different features and functions of the software.

Minpunten:

We have had problems using API to integrate the software with forms on our website because we don't use FieldRoutes' marketing platform.

Reactie ServiceTitan

2 jaar geleden

Cindy, thank you for your review. We are glad to hear you are very happy with our platform and the features you find useful. If you are still having issues with API please reach out to our support team.

Angie
Office Manager in VS
Chemicaliën, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Over all worth it

5,0 2 jaar geleden

Opmerkingen: I believe over all the database is great. I think it is something that is great for the ease of use and the reports are easy to find. I do like that the scheduling is easy and you have several different ways to schedule.

Pluspunten:

I like that it is user friendly and simple with most of the actions that need to be performed.

Minpunten:

I do not like that it is difficult to remove a payment. Actually that you can not remove a payment if it is placed on the incorrected account by accident. The only way I know how to fix it is to just make the payment 0. I do not like that you can not get a list of customers for a technician. I would like to print out each techs customers with last date of service. I have called customer support and they have given me ways to do this but it always leaves out customers.

Reactie ServiceTitan

2 jaar geleden

Thank you for your review, Angie. We're happy to see you find our software easy to use. Please let us know if there is any support you need in the future.

Debbie
Administrative Assistant in VS
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Field Routes

4,0 3 jaar geleden

Opmerkingen: I especially like that Field Routes makes tracking everything from adding a new customer to billing a service that has been completed. We have had much less missed billing.

Pluspunten:

Integration was easy and went quickly. I like the fact that we can schedule, update and invoice everything through Field Routes. There is very little that goes on with a customer that cannot be done through Field Routes. I especially like the customer service I call a lot for help and they are always very helpful.

Minpunten:

My biggest concern is that techs seem to have issues with the mobile app mostly with the time clock. We are always having to make corrections with their times. Also at one point they added an option to do estimates but it took away another add-on that we used all the time. I believe they are working on that though, still waiting.

Reactie ServiceTitan

2 jaar geleden

Thank you for your review, Debbie. We're glad to see that the integration process, scheduling, tracking, and billing have been so positive for you.

Liana
Owner in VS
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent Program!

5,0 3 jaar geleden

Opmerkingen: Regardless of my issues, Customer SERVICE WAS THE BOMB. I use other softwares in another line of work, and don't get this kind of customer service. I recommended search by Invoices, not sure if my recommendation was what spurred this upgrade, but I certainly felt listened to. As I have used the product I have gotten better, and when I need something or don't understand why the product is doing something, the explanations from customer service are timely, educational and patient.

Pluspunten:

The ease of which I can track my customers, input their treatments with the pricing, and notification of completed treatment. It's AWESOME and takes less time to enter as used. Also like the merchant pay portal and the reporting features. I couldn't say more about the reporting features, it's just amazing!

Minpunten:

not reliable when using a free email service and the extra costs to that, though minimal was annoying.

Reactie ServiceTitan

2 jaar geleden

Liana, thank you for your positive review. We're happy to see that you've been able to save time and that the merchant pay portal and the reporting features have been so helpful to your business. We look forward to providing you excellent customer service long into the future.

Alex
President in VS
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A great software program that is a little rough around the edges.

4,0 2 jaar geleden

Opmerkingen: Overall I am very please with FieldRoutes and plan on using them for years to come.

Pluspunten:

I like that it handles everything that I need to run my company. From start to finish

Minpunten:

This software program is very technincal and is fairly difficult to use on the small things. There should be a bigger help center and articles on how to do things and how to troubleshoot problems. However, the support team is very helpful. Also I wish on the service side of the app that it would show the time of when an appointment is scheduled even if it's an any time service. The sales side shows this so I don't understand why the service side can't as well.

Reactie ServiceTitan

2 jaar geleden

Alex, thank you for your review. We are glad to hear that the software has everything your business needs to run. You'll be pleased to know we are working on a more detailed help section and articles to better utilize the features in the software that will be released soon!