WebTitan reviews

Safeguarded my web browser

Opmerkingen: For several years, WebTitan has supported us with a reliable web filtering tool that has served us well. We're confident that it's blocking and slowing traffic as we've set it up.

Pluspunten:

Quite easy to set up, clients were quickly migrated from the old operation, and new clients were quickly onboard ed. The monitoring functions are simpler to set up, and the data is displayed in a far more appealing manner. The ability to stop advertisement domains is part of content filtering; sure, this doesn't capture every ad site, but it's enough to make a difference. The greatest thing is that there is no charge for assistance. Any proposal I've made has received swift feedback and resolutions.

Minpunten:

It's not as easy to install as I thought, but once it's up and running, it's a job well done. The impressive infrastructure, technologies, and support services, as well as the fact that it is cloud-based and has a strong product roadmap. We would not hesitate to suggest them to other businesses. Misclassified pages are also being blocked although they shouldn't be. The website could use some updating and improved organization.

No IT staff - need to still monitor end clients this is for you

Opmerkingen: All positive - I love that we spoke to real people, no phone tag. They have been nothing but responsive when we installed and created our account. Very positive and I highly recommend them!

Pluspunten:

We have used similar products but they kept changing the product and increasing the cost, they would have no customer support and you could not even email them. WebTitan has excellent support and service, they helped us set it up, configure it, and install it. They are super responsive on email their products works for exactly what we want it to do. It was the best solution for us to monitor some end clients without limiting the rest of the network or having something we could not easily access. For us it is the prefect product, something non-IT staff can set up monitor and use daily to limit risks by a completely open internet policy. This was exactly what we needed!

Minpunten:

My only gripe would be that the install for the OTA product is a little tricky to install. Not super hard but an app or something that is easy would have been preferred, so it kind of makes a one man band kind of set up. Of course, we could have installed it on the whole network but that was what we were trying to avoid a complex install that only our network people could really set up and deploy.

Not works as announced

Opmerkingen: WCCP integration

Pluspunten:

The top feature for us was the integration with Cisco ISR. It is really easy to switch on/off webtitan without affecting the user: Just an access list membership in wccp configuration does the trick.

Minpunten:

Integration with AD does not work. Unless you push some agent to the client, the product does not consistently work, neither by static IP nor by any other means.

WebTitan

Opmerkingen: The software is performing the functions we need it to do. However, the user interface is hard to learn and not being able to see the page of a site that has been blocked just because it is an unknown category makes it very hard to decide whether or not to allow it.

Pluspunten:

It provides CIPA protection to our patrons at a reasonable price.

Minpunten:

When we are notified by WebTitan about a website that has been blocked or is questionable, we can't even check it out to see if we should allow it because it is blocked even at the administrative level. It would be nice to at least see a preview of the site so we could make an informed decision. Instead, we have to guess based on the web address and block everything that we aren't totally sure of. It would REALLY be nice to see a preview in the notification e-mail and the option to block or allow it from there.

Top Notch DNS Filtering

Opmerkingen: There was no pressure to purchase the software. The trial started out for a week and one email to rep to see if we could have more time and before we were off the phone it was extended to a month. While headquarters is not located in the USA, have had no issues getting a hold of a live person to talk to. Great company to deal with.

Pluspunten:

Documentation is step by step. If it isn't in the documentation calling support quick and easy. Before purchasing the software I used the trial. To test support, called in and told them I was just evaluating the software and had questions. They didn't hesitate to answer any and all questions. Being able to talk to the ones that deal with the software daily and pick their brains was excellent.

Minpunten:

Honestly, nothing to complain about. Switched from another software DNS filtering that didn't work and spent more time troubleshooting, switching to WebTitan was a dream.

Worth the Money.

Opmerkingen: We have increased productivity. We have been able to see this and track this since installing the software. The [SENSITIVE CONTENT] has also seen this and has recommended the software to several other vendors we have business relationships with.

Pluspunten:

We were looking for something to protect users both remote and in the office while also increasing production by blocking time wasting sites. Webtitan is one of several we looked at and it fit what we were looking for. The product was simple to setup and is easy to manage. We have customized alerts for when a user accesses restricted sites and have created keys to allow 1 time use of the site or if we need to white listing a domain is very simple to use. We have all departments from Finance, Customer Service and CEO Executive all with their own security groups and restrictions. Webtitan also restricts access to malicious or suspicious sites which has come in handy a dozen times in the last several months.

Minpunten:

I have encountered zero issues with the software, or support team.

WebTitan Handles Our Needs Perfectly

Opmerkingen: Content Filtering, Work Focus

Pluspunten:

I was able to deploy on routers for complete coverage of all devices connected to our network. It also had provisions for deploying on Mobile Devices. The price was very competitive considering the number of features we have access to. They also had the ability to white-list which was a key feature that others I've tried struggled with. Their customer service were very friendly and spent a ton of time with me before and after signup to get things implemented and troubleshoot any issues I had.

Minpunten:

I had to setup Active Directory on my server to enable the capability of creating profiles unique to individuals. This is less of a problem with the WebTitan and more with my chosen method of deployment, but it was something I had to do to get full use of the features. Again, not their problem as a single router only sends traffic from one IP with no way to really know much about the client sending it.

WebTitan Review

Opmerkingen: Great value for the service it provides for us. Eventually would like to use it with a Linux server environment down the road, but haven't crossed that bridge yet as we currently use Active Directory with M$.

Pluspunten:

Easy to install and could reuse old hardware for the installation, so helps keep costs down. Also once installed it requires minimal oversight since it runs on a Linux install. I like it is on premise as it is cost effective to manage.

Minpunten:

Can't think of any right now as it meets our needs.

Great Spam Filter

Opmerkingen: In the past 3 months we used it, it's been great! It's greatly minimized spam emails that have gotten through and has really helped with any issues that spam emails can bring.

Pluspunten:

It's great at what it does. Once you get all of the settings configured, it becomes very good at blocking spam so that it doesn't come in. By default it's pretty restrictive, but that's been helpful to start. We just lightly loosened it to the settings we needed.

Minpunten:

There's not a way to bulk add email addresses to the list of monitored emails. You have to add them one by one. Support told me that this is a coming feature.

As easy as advertised

Opmerkingen: It does the job.

Pluspunten:

Most certainly the ease of deployment. Just change some DNS and/or DHCP settings and the firewall to use this DNS server instead of the "defaults" and you are started. Then a few checkboxes to decide what to filter.

Minpunten:

The reports are nothing to write home about, and since I do not plan on actively monitoring the DNS requests, the reports would be a nice way to get a weekly summary. Likewise with the "alert emails" -- these rapidly become noise and you have to turn them off.

Promising, but Still Needs Some Additions

Opmerkingen: We use it as a content filter, and to help us identify if there seems to be malware on a device. I believe that we have been able to reduce the number of False-Positives from our previous solution, but we end up doing a lot more whitelisting, and I wonder at times if we're catching everything we should be.

Pluspunten:

Our primary reason for changing to WebTitan was cost. We had be fairly happy with our previous solution, but they kept driving up the price, forcing us to look elsewhere on our limited budget, and WebTitan was willing to work within our price range. One of the things I have found that I like about WebTitan is in how it displays some reports. Within the web console, it is easy to see if blocks are in a series, or hit and miss throughout the day. It also gives an easy to see overview if the block count is due to a single piece of software trying to "phone home" at a single URL, or if there seems to, instead, be an effort by the user to get to prohibited content via a variety of URLs. Overall, easy to use solution that works off of categories, but still is easy to whitelist or blacklist given domains, etc.

Minpunten:

Two short-comings readily stand out for our needs/desires. 1) There is no "P2P" category. While there are legal and legitimate peer-to-peer websites and software, we want to block such activity, and limit access to such software as much as possible. Without the P2P category, we're left either with an overly restrictive policy blocking all download sites and then whitelisting a lot, or we stick with only blocking "illegal"/hacking/etc, and then blacklisting P2P sites that aren't caught in that as we find them. Neither is ideal. 2) The emailed reports are not nearly as helpful as the web console reports. I cannot seem to get it to show the same list of blocked attempts in the email. I can only get a block count by category along with a unique domain count. But without being able to see the domains along with timestamps, I have to keep going back to the console to decide if action is required or not.

Easy administration of webfiltering

Opmerkingen: good in web filtering easy to use, users idl time reduced. Webtitan tec Support closure time needs to reduce.

Pluspunten:

Management pane is one of the key feature I would say as best part in this product, easy to understand and ease of administration, accuracy on filtering is best,pulling out and drilling down on user's web access report saves lot of my time.cloud based hybrid solution gives us leverage of managing it from any where during this pandemic situation, OTG client helps us to manage users browsing even they are working from home. This is giving us an extra shield on our IT security.easy deployment across our infrastructure.

Minpunten:

More time taking to close Support ticket.support conversation hapends only thru email, no chat or no telephone calls from support team. More time taking to apply new policy to users.

WebTitan is a great product for companies that want very granular control over user web filtering

Opmerkingen: It fits all of my needs for web filtering across my organization

Pluspunten:

I have incredible control over my users' web filtering and great reports that can be automatically generated and delivered. It's fairly easy to use from an administrative perspective and provides great flexibility. I currently have 350 seats over 4 offices with each office having slightly different web filtering needs and I have no problem accomplishing it with WebTitan.

Minpunten:

They don't really put out many software updates. I think the last one was from 9 months ago, now. They do keep up with definitions for categorizing websites, but actual software enhancements do not get pushed out very often.

Solid product that has the functionality we need to keep the bad stuff out.

Opmerkingen: Easy to use, yet does a great job in stopping most of the bad stuff through.

Pluspunten:

The level of protection against the bad emails that are floating around. The software is easy to use and configure based on what our evolving needs are. Over the years of use, I'm happy we made the switch from the previous software to Spam Titan.

Minpunten:

I found that the factory defaults were perhaps a little too restrictive to begin with, which resulted in some false positives. However, tweaking the threshold values was relatively easy in order to make the false positives disappear and get the emails we wanted to receive.

We used it as our proxy server and it was helpful in looking at useless traffic.

Opmerkingen: A web proxy is a 'must have' piece of IT infrastructure today.

Pluspunten:

Fairly easy to use - the interface is ok and similar to SPAMTitan. We were very satisfied with SPAMTitan and so we also then went with WebTitan. Both products are still being employed today. Because of WebTitan we banned music streaming which was killing Internet bandwidth.

Minpunten:

Not so much a complaint but observation: there has not been any update to the product in a long time. This may in fact be a good thing, but i wonder if also it might be a lack of commitment? The same is true for SPAMTitan.

We have been using WebTitan for 4 years now, it works and the customer support is good

Opmerkingen: The product helped us filter out dangerous websites and keep our workstations virus free.

Pluspunten:

It's easy to install and configure. Administering it is an easy task, as you can generate reports and make change very fast and easy. The customer support team responds very quickly to your service requests and is quite knowledgeable.

Minpunten:

We had a physical problem with our server and we had to reinstall on a new machine. Backups from v4 were not compatible with v5 of the software, so we had to reconfigure the webtitan instace manually from scratch.

Appliance on site, we'll celebrate the 74.000.000 message processed in few days...

Opmerkingen: A clean mailbox each morning, a dailly report with potential false positive, a lot of rules, a lot of settings to avoid spending hours sorting your mail...

Pluspunten:

- Great GUI, - a lot of features to earn time and reduce load on mail server, - Excellent feedback from users, - tons of spam removed without any action. - reactive helpdesk - Remote assistance if required (through tunnel SSH)

Minpunten:

No cons about the software, pricing could seems expensive, it's not if you check the dailly time you do not spend ...

Better than I expected.

Opmerkingen: This is a great product and solution 10/10.

Pluspunten:

Very simple setup, migrating clients from the old service was extremely quick and on boarding of new clients is just as quick. The reporting features are easier to configure and the information is presented in a much better format. Content filtering includes the ability to block ad domains, granted this doesn't catch every ad site but enough that it makes a difference. The best part is the free support. Tickets can be opened by a phone call or through a web portal. I've gotten rapid responses and quick resolutions to any request I've made.

Minpunten:

I've really been racking my brain on this one and I can't thing of anything I, my company, or my clients dislike about this solution.

Out of the box web filtering solution

Pluspunten:

Good real-time reporting HR can can be given a role to maintain blacklists/white-lists/individual user permissions Customization - time of day, categories etc AD integration - reports on the user rather than IP address Great support

Minpunten:

No viable cloud solution yet to report back based on user (just reports on IP address) Trouble implementing or upgrading with a complex internal domain

We have been the Spam Filtering and I must say for the money they product performs well.

Pluspunten:

Very easy and intuitive web interface. Very simple to set up an HA pair assuming you have the licensing. Support has been very responsive and is able to correct and explain what occurred remotely.

Minpunten:

If an email is caught it in Spam it's sometimes difficult to troubleshoot the root issue. Would like to see the email header and or body after its released out of quarantine.

Webtitan easy to implement and excellent performance

Opmerkingen: It is a solution that can be perfectly integrated and it really is very effective for what you are looking for.

Pluspunten:

Its easy implementation and excellent administration make this product very effective.

Minpunten:

The truth is there is not much that I dislike, maybe it would work a little more in the interface but it really has a good performance!

SpamTitan has cut-down on spam for me and many of my clients dramatically.

Opmerkingen: I resell it to my clients

Pluspunten:

The interface is very clean and fast, though a bit outdated-looking. The spam digest reports look nice and contain enough info to be very useful.

Minpunten:

The cost is very high. Setting up custom filters is difficult. There should be quicker and easier ways for end-users to block messages from senders that change part of their address every time. Multi-factor authentication would be a plus. Would be nice to configure spam digest timing individually for each domain and possibly multiple digests per day. The Outlook add-in is very user unfriendly to install and configure and there seems to be no notifications of updates.

We've been a WebTitan customer for 5+ years now. Great solution for our small office!

Pluspunten:

- Visibility; reports, history etc - Support; fantastic response time and one on one help - Active Directory integration - Ease of set up and implementation - Quick method to white-list sites

Minpunten:

- Needs request reboots to keep things working well - Some HTTP 1.1 sites simply will not work, even via bypass

Webtitan feedback

Opmerkingen: A hell of a lot of personal maintenance trying to get it working as expected.

Pluspunten:

it is relatively inexpensive and initially easy to deploy.

Minpunten:

The licence key being on the config.ini which also managed dns forwarders and bypass ip is difficult to manage once the product it out. The licence key keeps changing so that you cannot audit them in a script. If you need to add a new dns forward, you have to script this which out changing the licence key. Currently our install is still not working as it should as bypass does not seem to be doing its job so we are relying on dns forward when we shouldnt have to. Any changes require scripting. If the licence key was not in the config.ini then ammendments would be easy to make, but i would not recommend this product unless you have a good powershell scripter. We have had various issues with the product that are hard to track until you stumble on them.

SpamTitan is well worth it!

Opmerkingen: SpamTitan HQ Almost made Spam a thing of the past for me, while I can still deliver and white/Black list, from the daily report, in my inbox.

Pluspunten:

SpamTitan eliminates about 98% of my unwanted emails. By means of its algorithm. and the centralised filter.

Minpunten:

For an untrained individual like myself, it was not so easy to set up. I am still missing a feature to add senders or domains to black/white lists directly from the outlook interface. On both the Office 365 online interface, and Mac OS install (I do believe this feature exists for the windows installment of Outlook). I would also like to see the option of user blacklisting by content.