Over EZ Texting
EZ Texting biedt de slimste, snelste, gemakkelijkste en meest betrouwbare manieren om verbinding te maken met je mobiele publiek.
EZTexting provides excellent customer service.
The Customer Support team is one of the worst I have ever experienced. The account rep who initially got us set up subscribed us to add ons we told him we did not want or need.
Reviews filteren (132)
Reviews filteren (132)
Safety Texting Application
Opmerkingen: Very easy to setup, and sales reached out to me to provide a better plan for me.
We use this service to send out mass safety alerts for Job sites. This has become a vital part of our safety culture and was extremely easy to set up. We used the out of the box groups and keywords to build our job site distribution lists.
Better logging on all API calls and connections to Power BI
So easy and useful
Opmerkingen: I use the service to send out surveys and it has really increased the response rate from when I was just sending the survey by e-mail.
I like that the set up was so fast and easy. I was able to use the service right away and with free credits to try it out before I had to purchase anything. It allowed me time to ensure the service was right for my needs and really see the benefits for the company before making a commitment to it.
I think that the thing I like least is that when I send a text that is longer, it shows that it will be sent in two messages. I would like the message to be sent all in one especially when I am sending a link.
Revolutionize Your SMS Marketing for Effective Business Communication
Opmerkingen: EZ Texting is an excellent SMS marketing platform that offers advanced features and targeting capabilities to help businesses improve their marketing strategies. Its easy-to-use interface and integrations with other marketing tools make it a valuable addition to any business's marketing stack. While some users may find the pricing relatively high and the reporting features could be improved, the benefits of EZ Texting outweigh the potential drawbacks.
EZ Texting offers an easy-to-use interface that allows businesses to create and manage SMS campaigns quickly and efficiently.With its advanced targeting capabilities, EZ Texting enables businesses to send personalized and relevant messages to their customers, which can improve engagement and conversion rates.EZ Texting offers a range of integrations with other marketing tools, such as CRMs and email marketing software, making it a valuable addition to any business's marketing stack.
Some users may find the pricing of EZ Texting to be relatively high compared to some of its competitors.While EZ Texting offers a wide range of features, some users may find that the platform's reporting and analytics capabilities could be improved for better tracking and optimization of SMS campaigns.
Beware: Your Unused Credits Expire!
Opmerkingen: Mass texting is a great business solution but I would be looking for another company to work with if it weren't basically impossible to do that without losing all of our following. Once you start with them, I don't see how you could ever switch to another company, so do your research. The other major con of EZ TEXT is that you can only run one company per account. So say for example, you own more than one restaurant and you need more than one account to sent out messages- you would have to have two separate accounts with this platform.
It's relatively easy to learn how to use and the customer service chat works very quickly.
BEWARE: If you don't use your credits within 12 months they will expire (in other words: if you don't text the entire amount of times/numbers that you have paid for within 12 months you're outta luck-- or money rather). Our company only lost about $100 but I imagine it could be alot more, depending on how much you are planning to text. When I called to try and figure out where all of my missing credits were, they offered to add the equivalent of $25 back to my account. This is technology- there is no reason why they couldn't just give me back all that I paid for, that was unused, as a one time courtesy. I was on a default setting to keep adding credits to my account when I got to a certain number. Don't get me wrong, I should have read the fine print, but NOBODY wants to pay for something that they don't get to use. If I wanted to do that, I would join a gym.
4 jaar geleden
Tiffany, sorry to hear about your credits expiring. We understand your frustration and invite you to reach out to our Account Management and Support Teams to discuss the specifics of our your account and help insure you're maximizing its most powerful tools too! Also, we love having multiple businesses run from a single account. In fact, our most successful clients are small to medium size business owners that utilize a single account to communicate with their customers across multiple locations. We also offer a white label solution that allows our clients to create and assign as many accounts as needed. Please know that we're here to help and available Monday through Friday, 9am to 8pm EST at (800)753-5732
Was the best out there before recent changes
Opmerkingen: Customer service is typically pick to respond when needed, however we did have a several week wait for an issue on our end to be remedied by the company, with no communication throughout those weeks even with weekly contact submissions on our end. The product is great for the most part, but the recent changes and customer service issues are enough to break my loyalty with them and consider companies elsewhere to see what our outside options are.
EZ Texting is easy enough for just about anybody to use - surely where the name came from. On certain packages, MMS messages are only charged at a single credit where others are double or triple.
Within the last year, they have changed the account features which now require an upgrade to send instant messages. We pay thousands of dollars throughout the year for our usage, but are now asked to upgrade if we want our messages to continue being sent instantly, otherwise we are looking at a 40 minute delay.
4 maanden geleden
Hey Meaghan, Thank you so much for your review--we genuinely appreciate the feedback and look to grow from it. First, we're happy to hear that you find us easy to use! In order to increase the delivery speed of your messaging, I suggest upgrading to a high-volume sending number (A2P). The numbers we assign for free to accounts send at a speed of 45 messages per minute. This works for non-emergency users who do not have a large contact list for messaging. Since it sounds like you will be needing faster delivery, registering your number with the carriers will provide an increased delivery speed for SMS messages, up to 720 msg/min (1 message = 1 SMS message, 160 characters or less). Registering and maintaining the number comes with a $25/month fee. More information on the price and details can be found here: https://eztexting.force.com/answers/s/article/What-is-an-A2P-number-and-why-should-I-upgrade? We hope this information helps and, as always, if you have any issues, please make sure to reach out at [email protected]
Easiest way to communicate with employees!
Our employees like this texting system so much more than the traditional email communication! Makes announcements, events, surveys, etc so much easier.
I do not have any complaints about this software!
The best we have found!
Opmerkingen: Overall, we like EZ Texting much better than other apps we have looked at recently and/or tried.
It’s great for most things we need for a texting application. We send out reminders for lunches and events and also invites for training classes we have. We add a key word and have it set up to auto reply back to texts we send out for training with links to being able to download the volunteer application ahead of training, etc. EZ Texting works great for these things and we use them often!!
The thing I do not like is the difficulty to follow a conversation or to see when someone replies back to a text message for a training class. It can be done but it’s not very easy. Also, we have previously tried using another program for our departments since you can make (and see) small groups or teams. That program changed their structuring and we have been looking for something to replace it. EZ Texting does not have the same structure but we sure wish they did. We actually need a smaller package - we don’t use 1,000 texts a month so we overpay for what we actually need.
The interface should be updated.
I love how easy it is to engage with our potential and existing customers.
The user interface is running slow. That's why I get bored while using the product.
4 maanden geleden
Hey Maud! Thanks so much for your review! We're happy to hear that you're able to engage with potential and existing customers seamlessly! That's the goal! When it comes to our interface, we always recommend using Google Chrome, clearing cookies and cache, or incognito window to troubleshoot slowness. If you have any future issues, be sure to reach out to us directly at [email protected] Additionally, we're always open to hearing customer feedback on how you'd prefer your interface to look as well! Shoot us an email. Again, appreciate your feedback!
There is better out there
It is a great introductory level system, good for businesses or companys that have less that 100 contacts.
If you are looking for something to use to run customer loyalty campaigns or reminders, I would try to find something else. Can get very messy if it is unorganized. There is no text automation or schedules. If you do not not create a group to text and enter each person into that group. Every phone number you have you must create a contact for and subsequently add them to where they need to go, this gets tedious with large contact lists especially since there is no way to upload data. It can get expensive, payment is based off how many "points" you buy and each SMS will cost you points. If you send about one SMS a week you will need to buy more points frequently.
5 jaar geleden
Thank you for your review. All accounts are equipped with Reminder and Drip Campaign functionality, as well as options to save commonly used templates and large contact uploads with online templates for greater ease of use. I¿d strongly suggest you speak with our Client Success Team - they can provide tutorials, share best practices and help implement proven SMS strategies. In fact, they'll also provide guidance on how to reduce your costs with monthly plan based on your anticipated usage. I invite you to give us a call at 424-268-8965. Happy to work with you moving forward!
Good mass texting service for the price
This software allows us to easily mass text our clients for a very low cost, and it can merge information like their first name, etc.
I wish that responses could go to your email rather than the EZ Texting inbox, because that makes it easy to miss them. Also, I wish it integrated with other software so that, for instance, when we update a person's phone number in our CRM it would also update it in EZ Text.
Great Idea but Not useful
Opmerkingen: wouldnt let me use the product they way I have been for over a year then all the suddenly decides im not legit. Refused to credit back to me my unused credits that purchased in good faith. I actually increased my monthly credit expenditure and was excited to move forward then they abruptly want to shut down my process. There are plenty of Other platforms/apps out there that will allow me(and you) to reach customers via text in an easy and affordable way.
Appealing platform with the ability to send messages to customers
The company doesnt want you to send messages to your customer database if they dont like how your customers opted in to receive those messages. It might be difficult to prove to them your systematic process of acquiring the data if you have various methods of getting clients/customers/prospects to request information from your company.
Delay Doing Blast
I like the fact that you can have an EZFREE account and only pay for your messages sent.
When I blast to my contacts it is always in review for too long and sometimes over a day. I don't care what they say about quality control etc. These are my leads and I obtain them rightfully. I am full aware of Can-Spam rules and can't utilize the system if each time I have to be reviewed. I wanted to set up schools to use the system for "Closer" notifications if there is a storm for instance. This has to be immediate not whenever the EZ team decides. That is why I use only sparingly as a lead capture to use elsewhere.. Other than that it's OK.
Opmerkingen: Great. Anytime we've had a question or concern it was quickly resolved
Mass texting is what we needed - this fits the bill perfectly.
One inbox VS separate ones (we have many numbers)
Incredibly valuable, easy, fast, free!
Opmerkingen: A platform for totally FREE texting for clients, as opposed to using an employee's cell phone. I also benefited from the ease of use, the speed of the software, the overall functionality, and the ability to schedule texts and send to several numbers at once. 10/10!
I like the most that this software is free to use. Your company gets a certain number of text messages per month it can use for free before having to update to a paid version. It is incredibly easy to send and receive text messages. It is also much easier to type messages on a keyboard than on a phone. You can send mass texts and you can schedule them, which is really neat. It is fast with minimal loading times. The layout is easy. Without any experience and little instruction, my company was using this software to send out scheduled follow-up text messages without any issues.
I like the least the fact that each text is limited to a certain amount (I believe it's 160) characters. However, I understand their reasoning behind it. I have no complaints!
Opmerkingen: Very poor interaction several times over a period of years, including via other businesses I have worked with. I am wary of doing business with a company that misleads and misrepresents their services and cost structure.
I think the software is good overall. Issues on pricing, misleading practices and incremental costs are of concern and have caused issues.
The platform is constantly pushing for increasing expense. And pricing displays are misleading to say the least.
2 jaar geleden
Hello, Thank you for your feedback and I'm sorry for any poor experiences you've had with us and the issues they may have caused. At EZ Texting, we're always striving to provide clear communication regarding platform or pricing changes that may need to occur. I'm sorry to hear we missed this mark. We value your insight and would like to hear more about your experience so we can improve moving forward. We want to make this right, so please contact us by calling us at (800)753-5732.
Happy we bought this platform
Opmerkingen: It has been a pretty good experience. Not perfect, but we would make this choice again.
It is generally easy to use. For the most part it seems to reach the audience.
We have a fair number of people that it gets bounced back from. I have even been bounced before and I have not opted out of these texts. We feel like we need to send text and emails now because of the folks that it bounces back from. Also, when we first got it the Subject was bold and on top of the picture, and now the subject is not bold and is in ( ). We do not like this change at all.
Good choice for mass texting
Opmerkingen: Overall it's been a positive experience, and they seem to make improvements regularly. I haven't used many other texting systems, but I would recommend this one to someone looking.
It was a quick process to send a mass text, and will automatically remove people who want to stop or cancel when they send the "stop" or "cancel" message. We had a question about sending a test of the text, and customer service replied quickly - they were helpful.
I wish there was a built-in test function, so that you didn't have to send a separate message just to one or two people to test something out. We were worried that in re-typing the message, or copying and pasting the message, the link might break or be copied wrong. Not a huge deal, but would be a nice feature.
Tried to use it
Opmerkingen: Communicating with my subcontractors
Not much. I have used others and this one is similar to others.
Tried this service but was not very good. It kept flagging basic words like bank and payment. Thankfully, I use the pay as you go plan first to see how good the service is. This one is poor for me. I needed to communicate with my appraisal staff. As appraisers, works like bank and payment are used because its part of out lexicon. I DO NOT recommend this service for businesses in the real estate, finance or bank field.
3 jaar geleden
Hello! We're sorry that you have not had the optimal experience with EZ Texting. For context, words such as "bank" and "payment" are flagged because our system identifies the usage of those words as a"financial offers", which are not permitted in our industry. Simply put, it's a preventative measure to protect you and our thousands of users. We really value our customers, and want to make this right. Give us a call at (800)753-5732 and one of our team members will be happy to assist you. We will unblock the account and can provide assurances that this will not occur again from the usage of those words.
Very easy to use
Opmerkingen: The ability to confirm delivery like on android phones would be nice, but being able to text customers is a great benefit!
It has a very simple interface that is simple to use.
We would have liked a more robust api for us to interface into.
It does work BUT their business strategy turned me off forever
Opmerkingen: Very bad. I really needed to send a few hundred text messages and ended up NOT sending any... because they wanted me to buy more and more credits that I did not need. I tried to contact their customer service about it and it didn't get anywhere... not resolved up until now.
User interface does look very friendly and all needed features are easily accessible.
They are literally tricking you into buying more credits. Very cheap, SCAM-like trick. You buy some credits... later realize you CANNOT use it because you need to buy MORE credits... Another words there is a certain minimum of credits you have to have on your balance. AND there is no explanation to begin with...
4 jaar geleden
Hi Igor, thanks for the feedback. We understand that a manager reached out to walk you through the account and explain that a minimum credit balance isn't necessary to have an account in good standing with us. We hope that his explanation addressed your concerns. Please feel free to reach out directly to us with any further questions. We're here to assist every step of the way!
Honest Review Used for Advertising Agency
Opmerkingen: We no longer use EZ Texting as we've shifted programs with this client of ours. Would recommend if you are trying to prospect individual customers in a large CRM.
We used this product for a client of ours in the home remodeling niche for seniors. This product allowed us to text our potential customers automatically without having individually send messaging. Was used mostly for prospecting purposes.
Integrating this product with our existing CRM was a bit tougher than expected. Not impossible--but certainly not the easiest.
Easy to use and a great way to reach our consumer.
I can do everything on my own without having to have someone else manage or handle. It is a really great way to connect.
Honestly I don't have really any negative feedback. Easy to reach customer service when I need to so all around pretty happy customer.
Very User Friendly
Opmerkingen: No problems
Easy to use on phone, tablet or PC. Easy to send out texts on the fly.
I would like to use at least 2 graphics within a text.
An average mass messaging software for sms marketing.
Opmerkingen: My experience with this software is not very overwhelming but It's kind of an average software. It helps me to generate some good leads initially. But these glitches made me to switch to other software.
Uploading contact numbers in excel format is very easy in this software. Users can even customise their messages in this software.
I faced many glitches when I used to do sms marketing through this software. It crashed multiple times after composing my whole message.
Very easy to use. Effective and quick way to communicate with various groups.
Easy to navigate. Need little to none customer service. Thanks for service it has made a huge difference in communicating with my audience.
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