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Over UpKeep

Cloudgebaseerd CMMS dat werkorder- en facilitair beheer stroomlijnt. Creëer projecten, geef toewijzingen voor werkorders en beheer je bedrijfsmiddelen.

Meer informatie over UpKeep

Pluspunten:

Loved being able to just jump right in and create work orders. Keeping track of time and material cost was very helpful.

Minpunten:

Requester's sometimes log out of it and forget what their password is.

Beoordelingen van UpKeep

Gemiddelde score

Gebruiksgemak
4,6
Klantenservice
4,7
Functies
4,4
Prijs-kwaliteitverhouding
4,6

Waarschijnlijkheid van aanbeveling

8,9/10

UpKeep heeft een totaalscore van 4,6 van 5 sterren op basis van 1.324 gebruikersreviews op Capterra.

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Reviews filteren (1.324)

Michael
Architect
Geverifieerde LinkedIn-gebruiker
Architectuur en planning, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

UpKeep is FANTASTIC!

4,0 3 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Dirk
Dirk
Director of Operations in VS
Geverifieerde LinkedIn-gebruiker
Vastgoed, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Crucial Team Management

5,0 4 jaar geleden

Opmerkingen: This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

Pluspunten:

Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

Minpunten:

The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

Reactie UpKeep Technologies

4 jaar geleden

Hi Dirk, Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small. The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level. If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource. Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

Rick
Facility Manager in VS
Religieuze instellingen, 51-200 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer
Bron: SoftwareAdvice

Eerder overwogen alternatieven:

Perfect CMMS for my Needs

5,0 3 jaar geleden

Opmerkingen: Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

Pluspunten:

The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

Minpunten:

Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget. One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

Elizabeth
Content Producer and Strategist in VS
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Upkeep magical performance.You should try it.

5,0 4 weken geleden Nieuw

Opmerkingen: We all need Upkeep if we want to scale into new hights of success.I always use it to create work orders and you always get notifications if anything is updated.It makes businesses business work more effective than before.

Pluspunten:

It is the chief hack for maintenance and management.Helps business to work more effective.It is a user friendly software which is easy to use.It gives it's users control and sovereignty.UpKeep is easily accessible anywhere and anytime you need it.

Minpunten:

No cons about it.It has been impactful to me.

Jamie
Grounds & Buildings Manager in VS
Evenementenbureaus, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A very strong start, but a long way to go yet.

3,0 5 jaar geleden

Opmerkingen: We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Pluspunten:

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Minpunten:

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Daniel
Daniel
Principal, Commercial Growth Operations Leader in VS
Geverifieerde LinkedIn-gebruiker
Human Resources, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

UpKeep keeps track of in-service problems

5,0 4 maanden geleden

Opmerkingen: Initially, we will use Maintenance for a short period of time, however, we can already observe certain consequences in terms of tracking difficulties. Thanks to UpKeep, we have a central position that monitors the number of times our machines are down. With certain set-up modifications, we are able to determine whether routine care is necessary or whether it is a matter of management errors. This, in turn, supports us in attributing blame to employees for the way they treat and operate their tools. It also supports us in drawing up the care program for the coming months and enables us to keep track of when certain machines will require specific care.

Pluspunten:

It is almost too simple to generate and update documents for locations, objects, parts and difficulties. Users can supplement their understanding of the documents for each device we have, this helps to progress the way we try to solve difficulties. In advance of planning, it is necessary to know which machines will demand maintenance in the future, this way we can activate for the occasions when no work will be done. There is no more reason not to want to know the date on which the machine was last serviced. Care provides us with the opportunity to find that one.

Minpunten:

If a fragment or resources are found/listed in a sub-location, as is the case of a production factory, they would at least have to be visible if searched elsewhere in the centrality and even updated requests for help. in the original position or against it. Usability to introduce elements that are already in the database. For example, grouping new locations within the same central. It should have the ability to choose a set of locations and move them to the main location.

Reactie UpKeep Technologies

3 maanden geleden

Hi Daniel, thank you for your review! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

Federico
Federico
CEO in Brazilië
Geverifieerde LinkedIn-gebruiker
Bankwezen, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great tool to Manage your Assets

4,0 vorig jaar

Opmerkingen: Our overall experience using UpKeep is very good because this solution has provided accountability and transparency in the use of our assets (owned and rented)

Pluspunten:

This is a great solution to manage the assets, we were having issues controlling the location and distribution of our rented laptops and electronic equipment provided to consultants, after implementing the solution we were able to locate, manage and renew our equipment without effort. We also use it to track work orders because their reporting capabilities work very good with out ERP.

Minpunten:

The main con would be its price, $45 per user is a little high for many small businesses budget. Since this is an important tool the training in using it is a little hard but necessary. In addition we believe the permissions management needs a little more work.

Lillian
Lillian
Human Resources Generalist in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

UpKeep simplifies facility management!

4,0 9 maanden geleden

Opmerkingen: Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be monitored and scheduled with ease thanks to the app's straightforward design. Task delegation and real-time updates help the whole team stay on the same page.

Pluspunten:

My team's maintenance management has been greatly improved thanks to UpKeep. Thanks to the app's intuitive design and constant updates, keeping track of and planning out tasks has never been simpler. If you're wanting to simplify your maintenance management procedures, go no further than UpKeep.

Minpunten:

Insufficient personalization choices may exist in UpKeep's work order forms. Improvements in functionality for the mobile app are needed.

Roger
Facilities Engineer in VS
Machinebouw, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Upkeep Review

5,0 vorige maand Nieuw

Pluspunten:

Creating, scheduling and tracking work orders. Setting up PM.

Minpunten:

So far I like everything Upkeep offers. It is working well for us.

Reactie UpKeep Technologies

4 weken geleden

Hi Roger, thank you for your review! We are so happy to hear UpKeep is working well for your team! If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

Stefan
Sales Manager in Trinidad en Tobago
Pakket- en goederenbezorging, 11-50 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Simple tool for inventory management

5,0 vorige maand Nieuw

Pluspunten:

UpKeep makes it very easy to track and record inventory. Very user friendly

Minpunten:

Great app however I find myself having a lot of errors uploading items from time to time

Reactie UpKeep Technologies

4 weken geleden

Hi Stefan, thank you for your review! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out to [email protected] we're here to help!

Dominic
Logistics Officer in Trinidad en Tobago
Pakket- en goederenbezorging, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great tool for business

5,0 4 weken geleden Nieuw

Pluspunten:

Great mobile application with a very user friendly interface. Keeps all work orders organised.

Minpunten:

Generating reports are very tedious. Pricing is a bit expensive.

Reactie UpKeep Technologies

4 weken geleden

Hi Dominic, thank you for your review! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Elhadj Sadou
Ingénieur avant vente chez E-cash guinée in Guinee
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

UpKeep: An intuitive and complete maintenance management solution

5,0 9 maanden geleden

Opmerkingen: UpKeep is a very complete and easy to use maintenance management software that allows companies to track and manage their maintenance operations efficiently.Key features of the software include work order management, job scheduling, asset and inventory tracking, inventory management, equipment management, vendor and supply management, and report generation.UpKeep also has a mobile app that gives service technicians access to work orders, instructions, and maintenance histories, even when they're on the go. In addition, the real-time tracking feature allows companies to monitor the status of maintenance tasks and react quickly in case of problems.The software is easy to install and use, even for companies without deep technical knowledge. The user interface is intuitive and well-designed, and customer service is responsive and helpful.In summary, UpKeep is an excellent choice for companies looking to optimize their maintenance operations and improve their productivity. The software is reliable, easy to use, and offers many features that can help companies track their assets and maintenance tasks efficiently.

Pluspunten:

UpKeep is a maintenance management software that offers many advantages for companies. Here are some of the highlights of UpKeep software:Friendly User Interface: UpKeep has an intuitive user interface that makes it easy to navigate and use all of the software's features. Users can easily access maintenance and equipment information, schedule jobs, track job status, and generate reports.Job Management: UpKeep helps manage maintenance jobs efficiently by assigning jobs to specific technicians, tracking job status, and sending notifications for job updates or changes.Asset Tracking: UpKeep allows users to track asset history, save credentials, track maintenance costs, and schedule preventive maintenance.Reporting Features: UpKeep has many reporting features that allow you to generate reports on maintenance status, costs, response times, and turnaround times. These reports can be useful for performance analysis, process optimization and decision making.Quality Customer Support: UpKeep offers excellent customer support, with a dedicated support team to help customers resolve technical issues, answer questions, and provide information on software features and updates.In summary, UpKeep is a complete and easy-to-use maintenance management software, which can help companies to effectively manage their maintenance, improve performance and optimize processes.

Minpunten:

Although the UpKeep software has many advantages, here are some of the weak points that some users may encounter:Cost: The cost of UpKeep can be a barrier for some businesses, especially small businesses or start-ups. Subscription plans can be quite expensive, depending on the number of users and the features needed.Limited features in basic subscription plans: UpKeep's more advanced features are only available in more expensive subscription plans, which can be a drawback for businesses that need these features but don't can't afford the extra cost.Limited integration: Although UpKeep can be integrated with other systems, the integration can be limited, which can make it difficult for some companies to synchronize maintenance data with other systems.Learning curve: For some users, UpKeep can have a relatively long learning curve due to the variety of features and options available. This can make it difficult for users new to the platform to get to grips with all the features.Occasional bugs: Although rare, some users have reported occasional issues with app bugs or crashes, which can affect reliability and user experience.In conclusion, UpKeep is a good maintenance management software with many advantages, but high costs, limited features in basic subscription plans, limited integration, learning curve and occasional bugs can be drawbacks for some users.

Sekou Djibril
Fondateur Président de CSK in Guinee
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

UpKeep: An effective maintenance management tool for your business

4,0 9 maanden geleden

Pluspunten:

User-friendly interface: UpKeep offers a simple and intuitive user interface, which makes it easy to get started with the software for new users. Common tasks such as creating work orders or scheduling jobs can be done with just a few clicks.Proactive maintenance management: UpKeep lets you easily track work orders, service requests, and preventive maintenance tasks for your business. This allows you to resolve issues before they become critical and minimize downtime.Cross-Platform Availability: UpKeep is available on multiple platforms, including desktop, iOS and Android mobile devices, and the web. This allows you to access your maintenance data anytime, anywhere.Integration with other business management tools: UpKeep integrates with other business management tools such as Zapier, Quickbooks, and Slack, making it easy to integrate with your existing processes.Excellent customer support: UpKeep offers quality customer support, with a responsive support team and online training resources to help users get the most out of the software.In short, UpKeep is an excellent choice for companies looking to improve their maintenance management and optimize their processes.

Minpunten:

High cost: UpKeep can be relatively expensive compared to other maintenance management software on the market, especially for small businesses. Pricing plans start from $35 per user per month, which can be a significant investment for some businesses.Customization limits: UpKeep offers limited options in terms of customizing the user interface and work order structure. If you need a high level of customization, this can be a drawback.Internet dependency: UpKeep is cloud-based, which means you need a reliable internet connection to access the software. If your business does not have a stable internet connection, this could cause accessibility issues.Limited reporting capabilities: UpKeep offers basic reporting options, but some companies may find the reporting capabilities limited. If you need detailed custom reports for your business, UpKeep may not be the best choice.Learning curve: Although the user interface is user-friendly, some features of UpKeep may require a certain learning curve, especially for users who are unfamiliar with maintenance management software.In summary, UpKeep may not be suitable for all businesses due to its higher costs and some limitations in customization, reporting and internet dependency. However, for companies looking for easy-to-use maintenance management software with good customer support, UpKeep can be an attractive option.

Jeff
Facilities & Audio Visual Coordinator in VS
Religieuze instellingen, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

UpKeep Application Review

5,0 4 jaar geleden

Pluspunten:

The iPhone application is the best so I can easily update and or log in new work orders as I see them without having to use a web browser or a computer.

Minpunten:

I wish the recurring events would not show up until they are due so i don't have to weed through them to see the current stuff. this is probably a view filter of some sort but I haven't figured that out yet.

Reactie UpKeep Technologies

4 jaar geleden

Hi Jeff! Thank you so much for taking the time to leave a review! Our strength is offering mobility so that you can take and process work wherever you go so we're so happy to hear that you love using the mobile application! I'm sorry to hear that managing recurring work orders has proven a bit more challenging to manage. One cool trick that you or whoever is setting up Work Orders can do to cut down on future work orders down the line is using the "Schedule Based on Completion" toggle option when setting up recurring work! This is an awesome tool to ensure that the next work order will show up only when the first work order is complete! Check out the instructions here: https://www.onupkeep.com/customersupport/help-learning/work-orders/how-to-create-and-manage-preventative-maintenance-repeating-work-orders/ Again, thanks for leaving us a fantastic review! We really take and appreciate all feedback seriously.

Dave
Director of Facilities in VS
Facilitaire diensten, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent CMMS for Facility Managers

5,0 5 jaar geleden

Opmerkingen: It has been great using UpKeep. Our rep did a great job setting me up and getting my technicians trained has been easy as well - and that speaks the simplicity of the application. All my technicians have Galaxy Tab A 7" tablets which they use with the UpKeep app. They're able to receive work orders while in the field, see all info needed to complete the task and close it out from there. Very efficient and effective. No complaints for the team at UpKeep, they really seem like they care about their product and customers.

Pluspunten:

The way it looks. The way it works. Simple, familiar design. Easy to learn and use the interface. A lot about making an application work efficiently and smoothly, is a familiar or simple to use interface, which this meets x 10. Great tools to utilize; from work order requests, to repetitive work, to inputting assets and added users. The dashboard is a great tool to monitor who inputs the most work, or closes the most, to what locations or categories are being worked on the most - and thats all linked with your assets to manage life-cycle of equipment. The support team is very helpful as well. I've had simple questions here and there, and "chatting" on the desktop site yielded very quick responses within minutes of asking. Love the way I can create my own criteria for Assets, ex; Model #, Serial #, Lifespan, Install Date #. This allows my team to custom build the system to work for our facilities needs.

Minpunten:

Some things still need to be thought out a bit more. A few examples: -Consistency: between the Android app and the Apple app, both are not identical and work a little differently. For instance, the camera interface and drawing options are a lot more extensive on the iPhone. As well terminology doesn't stay consistent, even with the desktop version in an internet browser; "Dashboard" on the app is "Reporting" on the desktop, and within a work order, there are "Details" and "Update" pages on the app, but on the desktop site they're "Details" and "Activity" - but yet they're the same functions. Someone wouldn't understand this until they've used it of course.

Maya
Maintenance and Equipment Operations in VS
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Upkeep is GREAT for our equipment tracking & maintenance. Great value for our company!

4,0 6 jaar geleden

Opmerkingen: Maintenance tracking and work order creation with ease. Logging of parts and assets with alerts when quantities are low. Product is extremely intuitive and easy to use.

Pluspunten:

Extremely easy to use, very intuitive! Everyone had a very easy time learning how to use the product and everyone had positive feedback right away. Upkeep immediately helped us get organized without the need for days of training. We bought this after months of research around equipment maintenance and tracking software which was exorbitant. Upkeep promised very similar abilities for a fraction of the price and without having to train our entire staff. Upon implementation, Upkeep immediately enabled us to track machine hours and create work orders for scheduled maintenance. We were able to neatly log all of our equipment and work orders/specs/schematics. Reporting abilities and maintenance cost are built-in options. We began easily logging parts and inventory with alerts when quantities are low. Everyone using Upkeep found it very easy to set up and use. This product has greatly helped our company better track and keep up with our heavy machinery and its recurring maintenance. Customer service has been terrific and we are most pleased with our decision to purchase Upkeep.

Minpunten:

We are a large, mixed fleet company and Upkeep lacks an ability to separate assets and inventory by category. Also the employees on the field who are 'requesters' would like a bit more access to our equipments lists in order to log hour meters with ease.

Eric
Maintenance Director in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

I would never again not use CMMS

5,0 4 jaar geleden

Opmerkingen: I love using it and it has streamlined our maintenance department.

Pluspunten:

I am a task oriented person and UpKeep keeps me on task. It allows me to have peace of mind in that I don’t have to remember all my task for any given day, month or year. It has brought a level of organization to our organization that we desperately needed.

Minpunten:

It can be glitchy at times. But the staff is very helpful and friendly to get it resolved. Most things can be done on the mobile device which I use 95% of the time. However, sometime I have rouse the desktop for certain pieces of data entry.

Reactie UpKeep Technologies

4 jaar geleden

Hi Eric, Thank you so much for taking some time to leave a review for the UpKeep team. We LOVE the fact that you have peace of mind using UpKeep to manage your work and are so happy that your team's workflow has become organize and efficient. That is amazing! I am sorry to hear that the app has proven glitchy. As you mentioned, our technical support team is ready to verify and address and technical issues you might be experiencing. We have even updated our availability to extend more support hours for our customers! Check out our updated hours and contact information here: https://www.onupkeep.com/customersupport/contact-us/ Again, thank you very much for your review. We're happy to hear that this has streamlined your team's hard work. We take and appreciate all your feedback seriously!

jordan
Electrical mechanic in VS
Geverifieerde LinkedIn-gebruiker
Vervoer/over de weg/per spoor, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best Android based asset management I've used so far

5,0 5 jaar geleden

Opmerkingen: It was a little challenging as a user to convince my bosses to use the app to it's full potential. They wanted to hire data scientists which isn't needed because it can just generate charts and graphs almost instantly on its own. They wanted to simplify data into symptoms instead of tracking repairs and damage which is the actual data we needed for root cause analysis. The app is remarkably elegant I trust in it's ability to record and aggregate data but it's only as good as the data you put into it. I can imagine so many uses for an app like this in almost every business I've worked in, but it's limitation is the users.

Pluspunten:

The app is easy to use. Mostly customizable. It has built in data analytics so you can find trends and root cause analysis to present your data almost daily. Depending on how well you set up fields you can be as accurate or focused as your like with your data. I would suggest this to any business large or small that needs to manage assets.

Minpunten:

It can be a challenge on the users end to really iron out what they really need the app to specifically manage, but ultimately it's up to the user to decide what data they want to track. Some example tutorials would be nice showing examples like how a mechanic might use it to manage repair symptoms and repairs or how a business with expensive tools might keep track of safety and maintenance.

Charlie
Repairs and Maintainence Coordinator in VS
Restaurants, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Excellent product and excellent customer service.

5,0 7 jaar geleden

Opmerkingen: Helps us demonstrate to our Corporate Family that we are being good stewards of their equipment. Allows us to track the PMs as well as the breakdowns. Has helped increase accountability and communication with the team.

Pluspunten:

Customer service plus the ability for any of my team to submit a request. The way they submit the request is very simple so they don't have to be really trained how to use the system. Has helped us create more than just a paper trail for our equipment, it has allowed us to demonstrate our stewardship and our ongoing efforts to proactively maintain our equipment. I also really like that the software is web based and bridges across all platforms we use. We have iPads, Android phones, iPhones, and Microsoft based computers. This allows each of our users to be able to have access at anytime.

Minpunten:

Would be nice to be able to schedule recurring PM's Monthly on a day not just a date. This is a minor detail though that is easily solved with just a little more front end work on the scheduling.

Reactie UpKeep Technologies

4 jaar geleden

Hey Charlie! Thank you so much for taking the time to leave us a review! It sounds like you are doing a great job using UpKeep to maintain and document the amazing work of your maintenance operations! Happy to see UpKeep is bridging your whole teams communications and regardless of desktop or mobile! Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

Matthew
SFOM in VS
Overheidsadministratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

UpKeep is the Gold Standard for CMMS Software!

5,0 6 jaar geleden

Opmerkingen: I can almost guarantee a ROI on this product within the first year of implementation. I truly believe it pays for itself with the ability to go green and stop so much paper reports and tracking, as well freeing up admin staff to do other important duties. It is truly amazing! Techs in the field love it just as much as it makes their job so much easier and provides them abilities to provide updates to important tasks in real time.

Pluspunten:

Not only is UpKeep easy to use and learn, getting it implemented within my organization has been practically turnkey! UpKeep staff provided an amazing training experience for my organization and we were up and running in no time. Service after the sale has been fantastic! UpKeep is always ready and willing to help us with whatever we have a question about. Our field techs were super quick to pick it up and become masters with managing of work orders. My organization leadership love it too! It's incredibly easy to see our entire organization in one big picture. UpKeep has by and large far exceeded our expectations. We look forward to using UpKeep for many years to come!

Minpunten:

There are really no cons with this amazing software! Anytime there has been some kind of obstacle during implementation and usage, it has already been resolved to our complete satisfaction.

Leslie
Operations Manager in VS
Entertainment, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

User Friendly - Resourceful

4,0 4 jaar geleden

Opmerkingen: We use Upkeep predominantly for Maintenance issues but we've also found it's very helpful for safety issues as well. Upkeep is also great when you run into problems you've already had (as long as it's used correctly) in that you can look up to see what was done to fix the issue last time. Lastly I like to use upkeep to notice trends. If we have the same issue once a week and it takes the same fix each time, we need to look for a permanent fix or look into the preventative maintenance on the machine, etc. It gives us somewhere to start.

Pluspunten:

Upkeep is user friendly and a convenient way to not only enter maintenance issues but to be able to recall them for similar issues that happen in the future. I also like the clean PDF print outs as well as the fact that it has a phone app.

Minpunten:

I wish there was a more detailed "update" screen so that we could update where we were with orders, if the work order was reassigned to someone else etc.

Reactie UpKeep Technologies

4 jaar geleden

Hi Leslie! Thank you for taking the time to leave us a review. I am so excited to hear you talk about using the data that's collected in UpKeep to make more informed maintenance decisions moving forward. That's awesome. I've made a note about building out the update screen more and will send it through to our engineering team. We take all feedback to heart, so thank you for sharing that with us! If you need anything else, please let us know and have a great day! https://www.onupkeep.com/

Elvis
Technician in VS
Machine- en installatiebouw, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

It does what it promises

4,0 4 jaar geleden

Pluspunten:

there are a number of sorting categories that can be hidden or viewed according to your preference, this makes it really easy to use and to find old items that usually disappear in all the clutter you create.

Minpunten:

The interface varies drastically if you switch from ios to android or vise versa, considering they are both "lite" versions of the computer one. Hopefully this will be fixed in the near future.

Reactie UpKeep Technologies

4 jaar geleden

Hi Elvis! I appreciate you taking the time to leave a review for us. I'm glad you're making good use of the sorting categories. Especially once you have a lot of data loaded in the app, I agree that the categories are a great filter when you need to quickly find something! Check out more features here https://www.onupkeep.com/features. As for the variation in UpKeep across platforms, the mobile version is designed to benefit you on the go, so it does have a simpler interface. The desktop version on the other hand is where everything is visible. With a bigger screen, you'll have more space to access all of the reporting features, among other things, hopefully making it much easier to use. I hope that makes sense. Let us know if there's anything else we can help out with!

Ben
Facility and Maintenance Manager in VS
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great CMMS, particularly for smaller non-profits

5,0 5 jaar geleden

Opmerkingen: The software itself is great, user friendly, and feature rich. I love the printable QR codes for asset management and inventory tracking purposes. I understand the need to monetize and the reasons for the business plan pricing, however I feel like they're potentially pushing away future larger accounts by not giving an option for smaller organizations to use the full feature set of the business plus plan. When I signed up the premium option didn't require 5 users. This shift has me evaluating other options again.

Pluspunten:

Modern, mobile, feature rich, easy to use, non-profit discount, support, documentation, new features, request portal, scalable. After purchasing our first property we needed a CMMS that would grow with our organization. Upkeep is a modern mobile CMMS that provides deep functionality and scalability.

Minpunten:

The business plus plan requires 5 users. I would love to use the advanced features of the business plus plan but as I'm the only user, it doesn't make financial sense for our small non-profit. One of the best things about upkeep compared to some other CMMS solutions is the pricing, particularly with the non-profit discount. However not having the option to use all of the features without paying for 5 users means I'm evaluating other options already.

Kumar
Director in VS
Vastgoed, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Strong Tool for Managing Assets

5,0 4 jaar geleden

Pluspunten:

UpKeep allows you to organize projects, repairs, and asset management in a single centralized tool. It's ability to streamline communication is invaluable. Further, you can analyze all repairs that have occurred, manage expenses and make informed decision based on that information.

Minpunten:

The data input stage can be time consuming, though not challenging. It's mostly administrative. Anything you want to track can be input into the system to allow for historical reference on repairs.

Reactie UpKeep Technologies

4 jaar geleden

Hi Kumar! Thank you for taking the time to leave a review four our team. I'm so excited to hear that UpKeep is helping you to manage and streamline so many pieces of your workflow. I think it's amazing that you are getting insights on cost and work order history to make evidence-based decisions. That's serious maintenance maturity! I'm sorry to hear that the data collection piece has proven time-consuming for you. Feel free to take advantage of our no-cost data importing webinar that we offer every week: https://upkeep.easywebinar.live/registration-weekly-data-importing. If you have any other direct feedback or ideas, don't be afraid to submit your thoughts through our Ideas form: https://www.onupkeep.com/customersupport/feedback/ Thank you again for your review! We love hearing from you!

Will
Building maintenance manager in VS
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Huge asset

4,0 4 jaar geleden

Opmerkingen: This program is a huge time saver and major asset to maintaining multiple buildings across multiple sights. Having everything right there on your phone and instant updates is awesome

Pluspunten:

having the ability for all of our staff to just snap a picture and put a description of something that needs fixed is a huge help to the facilities dept to ensure everything is functioning and in working order for our guests visiting.

Minpunten:

figuring our how to set up and create preventative maintenance schedules was a little tricky to figure out and navigate

Reactie UpKeep Technologies

4 jaar geleden

Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility! Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

Brian
Head of Maintenance in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Time saver and great work flow

4,0 5 jaar geleden

Pluspunten:

I have been using UpKeep for almost two years and have found it very helpful in managing a small commercial maintenance crew. We maintain 9 self storage facilities and its perfect for managing work tickets. I like that there are several levels of users from requesters that see the work needed at their sites, two levels of technicians, admin controls and also reporting for owners. I like the fact that I can assign work orders to technicians with ease adding my own notes to the work orders. The technicians can leave updates in the work tickets to show the work completed. their mobile App works really well and is easy to navigate. UpKeep has been a great program with many valuable features to help manage maintaining our facilities.

Minpunten:

There is really only one feature that I would like to see implemented and that would be having the ability to schedule work tickets with one touch from the work order main page.