Extensiv Order Manager reviews

Exactly What We Needed - Switched from a Competitor and Have Never Looked Back. Great Software!

Pluspunten:

What I like about Skubana is that it seems to be designed by an actual business owner instead of some programmers who think they understand what business people need to run a business. While just about any program out there can help with connecting the various channels (ie: Amazon, eBay, Newegg, BigCommerce, etc) Skubana shines in that it also tracks Analytics to make business decisions necessary to grow and optimize your business. We started with Jazva, which promised a lot, but failed to deliver on so many counts (and customer service was absolutely terrible) and so my expectations when checking out Skubana was actually quite low. However, I've been pleasantly surprised and actually excited at the level of customer service you receive. You have a dedicated account manager as well as chat support (instead of the ol' bait and switch technique where you get a great account manager and then Tier 4 Help after a month). Our account manager has been there since day one and answers emails within hours, which is fantastic. Especially when you're learning. In addition, their programmer, represetative was fantastic and helped load a ton of data into the system to help with our metrics (another thing the competition couldn't do) and was pleasant to work with as well. Finally, what I like about Skubana is their partnerships in the industry. The representative gone above and beyond to connect us with partners to further cater to our unique business needs. NET: We love Skubana!

Minpunten:

While the Analytics are a definite pro and what sets them apart from the industry, Skubana could improve with how they're laid out. Data right now is everywhere in their Analytics module and sometimes it's hard to find what you're looking for. However, to combat that, we've created a spreadsheet that better organizes the data, making it easier to read. Again, though, Skubana is the only company that we've found that has this type of granular data (channel fees, velocities, etc) -- and they've also said they're looking to revamp their metrics section, so hopefully it will be easier to read.

Great platform

Opmerkingen: All in all I highly recommend this platform.

Pluspunten:

We've been using Skubana for more than 2 years now. It was a game changer for us. It's great to have everything under one roof. Since we joined it looks like they've spent a great effort on fixing small bugs and now they're starting to add new features. All in all I highly recommend this platform.

Minpunten:

Small bugs and annoyances which I know they are working on fixing.

Review

Pluspunten:

Web-Based Rep. was an amazing individual. If you are so lucky to work with him he will do everything in his power to help you. I cannot say enough positive things about my interactions with this gentleman.

Minpunten:

Too many required "integration partners" and "connectors" in order to use the software. Cost for value. Each "integration partner" and "connector" has additional integration and monthly fees. Some are very expensive on their own and some are minimal but once you add up all the "integration partners" and "connectors" required to make Skubana function you'll have a hard time justifying the costs. Inventory accuracy.

Excellent software & support

Opmerkingen: Positive - platform allowed us to leverage multiple sales channels, synchronized inventory across multiple warehouses, and has been created with scalability in mind

Pluspunten:

We utilize Skubana for order routing and inventory management. It's a fantastic platform that has helped us leverage multiple additional technologies. Their support and account management staff are exceptional as well. Highly recommend.

Minpunten:

Implementation is a bit tedious and you'll need to be well-versed in all of the functionality prior to flipping the switch. Give 2 weeks for testing post implementation and education. Steep learning curve.

Quit shopping and sign up now!

Pluspunten:

Skubana has people you can actually talk to, they know their business and understand yours. If you're looking for a selling platform then look no further. I've been in contact and used many. Channel Advisor: I never signed up with CA since tier pricing is a joke which is always to their advantage and you still need to hire many additional companies to actually make all the gears turn. Sku Vault: I was with this company for 4-6 months and by far the absolute WORST out of all of them, 3k+ start up fees to launch on a platform that never worked. Overselling often and only way to contact them to resolve was to "submit a ticket" to an email system that had "bugs"(I have e-mails to prove this) I was forced to leave Sku Vault and go back to Stitch labs. And of course, you can't get the start up fees back. Stitch labs: My second favorite (behind Skubana) and actually a good company. I was with for a few years and they were good but still they're missing tools I needed which skubana has. Seller Cloud: paid the fees+ start up and never went live so it was a loss. I was sold on many tools they said they had and the further I dug (after start up fees paid) I realized they were not a fit.

Requirement if you know how important automation is nowadays.

Opmerkingen: I started with Skubana almost a year ago. I had no Idea what I was doing. Orders were getting out of control so I know I needed to do something quickly. I researched them all, tried Skuvault, brightpearl, stitch labs, Fishbowl, Unleashed and many more. They all did some things okay but lacked some major features we needed. Skubana had them all; most notably automatic PO, Order filters (you can automate pretty much anything with these),All the analytics you could ever need, even broken down to a order level. - plus some I did not know we needed until we started using it; then looking bad I don't how we even managed without them- like audit controls and automatically routing orders to different warehouses.
Skubana truly feels like it was built for the modern day eCommerce business. It's the only program I have found that you can tell was built by sellers for sellers. Some of the others feel like they were built 20 years ago and is only supported by a technical team that have no selling experience on modern day marketplaces.
All in All - If you are serious about growing your eCommerce business then you should give it a try, you won't regret it.

Pluspunten:

Ease of use Automation Amazing customer service Automatic PO Audit Controls All shipping carriers Connects seamlessly to WMS software + every other program you need Unlimited listing SKUS per marketplace Easy to migrate and get started FTP to connect directly to your supplier Complete dropship automation

Minpunten:

It is all in USD, it can do conversions perfectly but because we are in Canada it required some quick conversions at times.

Increased revenue because of Skubana - Win all the way around.

Pluspunten:

#1 we make more money. The integration accross all channels yet we still control all pricing , inventory from the single cloud system flat out genius. Unlimited users, everyone on my team has access to everything at anytime. Not just one or two but everyone. The ability to use 3PL's that integrate directly into Skubana is allowing us to lower our costs and reach more customers faster. The customer support with the dedicated support specialist is the best we have ever seen. Anytime ANY of my staff have had an issue the support from Skubana has been second to none. Fast, accurate and exactly what is needed in real time. All inclusive. Over all Skubana is all inclusive, support, users, native features etc. all part of what you get. Love it.

Minpunten:

Would like to see native two way communication with Quickbooks. Skubana has a 3rd party app at an added cost that will allow down loading into QB but not two way.

Incredibly well architected, holistically integrated warehouse/inventory/fulfillment management

Opmerkingen: We switched to Skubana in the context of opening up our own 10k sqft warehouse. Skubana powers our entire warehouse, inventory and fulfillment functions and we could not be happier. The system was designed and developed by a team of successful ecommerce entrepreneurs, e.g., the founder and CEO Chad is a top 100 Amazon seller. This experience really shows in how they architected Skubana from a workflow and productivity perspective. Skubana fully supports a multi-channel sales approach through various pre-built integrations (incl. Manual pick orders, Shopify, Shopify POS, Amazon and various other listing sites). Beyond that, the team is taking a very smart approach to customization, via a well documented API and app store. We process thousands of orders every week and could not be happier with our experience.

Pluspunten:

See above, incredibly well architected, flexible and holistically integrated warehouse, inventory and order fulfillment system.

Minpunten:

The product is early stage, so every once in a while we run into small bugs or missing features. That said, I have never seen a product team respond and act upon customer feedback as quickly as the Skubana team. Bugs are fixed within hours, new features rolled out within days.

Game Changer

Pluspunten:

Sales increased by over 50%. Best all in one SaaS and always adding more features and integrations.

Minpunten:

No Cons as this software has changed our business. Any feature or integration that they do not have they are always open to suggestions

Incredible

Opmerkingen: Total life changer. This literally saved our business! Thank you, team, for developing this tool. We are now so successful that we can sell our e-commerce business.

Pluspunten:

Onboarding team is amazing Great inventory management

Minpunten:

Some part are little tedious No repricing feature Still not 100% functional after 1 year of tweaking (but we are much better of with it than without)

Best available

Opmerkingen: Mostly pleasant, some hiccups with missing shipping labels.

Pluspunten:

This is the best product on the market now. Easy to use, easy to train new customers on. Browser based.

Minpunten:

Some features that are standard on other platforms are not available. Changing orders and updating channels is a big one.

Smart, Simple and Affordable. The perfect "AI" for Orders, Inventory and Analytics.

Opmerkingen: As a lean, frugal, and fast growing startup that sells products direct to consumer via multiple online channels, we needed a platform to manage complex orders, control inventory from different vendors, and provide useful analytics to help us focus on what matters to us: grow our business. Skubana does that. It's smart, simple and affordable. It's the "AI" for Orders, Inventory and Analytics. And the onboarding and support team is responsive, knowledgeable, and customer oriented. If you are looking for a comprehensive, still affordable platform, I strongly recommended you consider Skubana.

Pluspunten:

Easy to setup up and use Comprehensive feature set Affordable, compared to similar platforms Responsive and efficient customer support

Minpunten:

No listings content management

Skubana is best solution for small business

Opmerkingen: Skubana customer support is unparalleled. We've use it for shipping wholesale and retail from multiple warehouses, we send PO's to vendors, we track inventory, we fulfill manual orders, in-store purchases and orders through three different websites all through Skubana's single interface. When we call for help someone answers the phone and generally they fix the issue within days if not hours.
I highly recommend it.

Pluspunten:

It has functions to help in many aspects of small business management, it's reasonably priced and it's straightforward to use. Nothing else does as much for the cost.

Minpunten:

Manual orders take a bit of time to process. (But, they're working on a fix!)

Skubana definitely has great value!

Opmerkingen: It's amazing, the number of tools included in the Skubana eCommerce management system. My biggest challenge has been to make sure all data is entered so the system can work.

Pluspunten:

A very detailed eCommerce management system from inventory control thru determining your best and worst selling products. The Skubana system has been well thought out and updated features are being added steadily. It is a great value for the tools that are available in one system!

Minpunten:

The system learning curve is longer than I would have liked, although after trying several other systems they appeared similar.

The company really takes care of you!

Opmerkingen: They also get back to you immediately and answer all my questions - this is huge.

Pluspunten:

The software is not only error-free but allows us to integrate all the moving pieces. This is a huge relief for us.

Minpunten:

I don't see any downside to this company at all.

Awesome tool for any business!

Opmerkingen: they are still growing and things don't always work out just perfect, but their support team is always ready to help- sometimes one support guy will email us whatever he found as late as midnight! I think it's awesome that they care for their customers that much.

Pluspunten:

makes life easy when it comes to sorting loads of incoming Amazon info

Minpunten:

sometimes small shipping details get lost in the fray, as well as the PO system taking a while to get down right

Amazing product that saves tons of time and money

Pluspunten:

This product is well thought out. It is the difference between running a successful online business. The cost savings are immense.

Minpunten:

The price is a little high, and will be expensive for a small start up company.

Best ERP...EVER!

Opmerkingen: Very good.

Pluspunten:

We spent a lot of money trying to find everything that skubana can do. I wish we found them earlier. The best part is to be able to forecast inventory needed across multiple fulfillment centers around the world.

Minpunten:

It's all good. Takes alittle bit of time to setup...but they do the work for us. so its great!

Good but can be improved

Opmerkingen: Great for what you need in terms of an everyday order software but like all things there is room for improvement.

Pluspunten:

I love how user friendly this software is. I was new to e-commerce and this did not make the transition overwhelming.

Minpunten:

Too many glitches. Search feature needs work and can be very particular. Add in a space after an order number and you'll get zero results. Can be very annoying.

Easy to use, does a good job, UI could use some improvement

Pluspunten:

There are tools that I hope I never have to work with. Fortunately, Skubana isn't one of them. I was completely new to logistics when I first used it 5 months ago and didn't know what I was doing, but I found my way around rather quickly. Here's what I like in particular * Great customer support with short response time * Feels stable * Mostly intuitive * Feature-Rich * Short loading times * Rather modern UI

Minpunten:

The biggest downside is its high price. Of all services and software we use, it is the most expensive one but maybe that's just because the price is (probably) calculated based on the number of orders and revenue - both of which don't say whether or not your company is making a lot of money ;-) Other than that, there are not many cons I'm aware of. The UI could use some small improvements here and there (filterable tables, ambiguous use of the word "Export", fields that look editable but aren't) but those are really just minor issues.

Look NASA - Skubana's Launch team far exceeded our expectations.

Opmerkingen: We have tried over 12 different platforms for order management software and by far Skubana has exceed our expectations and met 100% of our needs Their shipping component is area where we were a little skeptical however with the proper training we have mastered it. By far, the launch process was the smoothest, and most knowledgable I have experienced since I have been selling online since 1998. I think NASA should look to Skubana for their next Rocket Ship launch.

Pluspunten:

Their support staff

Minpunten:

The shipping module

Overall it is a great solution for syncing inventory managing shipping across multiple platforms

Pluspunten:

Makes my job easier syncing, managing shipping across muliple channels such as Amazon, Jet, Shopify, Walmart and more

Minpunten:

lack of live support I.e. would like a number to be able to call in and speak to someone about an issue for immediate solution

Straight forward, easy to use, intuitive, can't complain.

Opmerkingen: Better visibility on inventory practices.

Pluspunten:

I like the vast array of functionality, intuitiveness and how well thought out the system is to really help your business thrive. It's meant to cut out mundane everyday tasks as well as streamlining difficult business processes. It's made keeping an eye on all sales channels easy.

Minpunten:

No real complaints other than maybe manufacturing processes haven't been added to the software yet. It's meant specifically for Finished Products so if you handle any manufacturing and need WO's or BOM's that won't be incorporated, at least not yet.

Skubana is doing a great job

Opmerkingen: SKUBANA is a great tool to have, it is helping our business in many different ways,
the Customer Service is outstanding (especially Emily Garcia) , and the best of all it is saving us lots of money,

Pluspunten:

SKUBANA is always working for you, its like having employees working for our company 24/7

Minpunten:

The leaning process and the integration,

Promising

Pluspunten:

Order process is good, with user friendly user interface. Inventory management is excellent and meet our requirements. Supports Listing SKU and has out of the box integration with eBay and other sales channels.

Minpunten:

We avail their service for 1 year. But we have not fully used it. Does not integrate with Australian couriers. Does not support different currency.