Extensiv Order Management reviews

Exactly What We Needed - Switched from a Competitor and Have Never Looked Back. Great Software!

Pluspunten:

What I like about Skubana is that it seems to be designed by an actual business owner instead of some programmers who think they understand what business people need to run a business. While just about any program out there can help with connecting the various channels (ie: Amazon, eBay, Newegg, BigCommerce, etc) Skubana shines in that it also tracks Analytics to make business decisions necessary to grow and optimize your business. We started with Jazva, which promised a lot, but failed to deliver on so many counts (and customer service was absolutely terrible) and so my expectations when checking out Skubana was actually quite low. However, I've been pleasantly surprised and actually excited at the level of customer service you receive. You have a dedicated account manager as well as chat support (instead of the ol' bait and switch technique where you get a great account manager and then Tier 4 Help after a month). Our account manager has been there since day one and answers emails within hours, which is fantastic. Especially when you're learning. In addition, their programmer, represetative was fantastic and helped load a ton of data into the system to help with our metrics (another thing the competition couldn't do) and was pleasant to work with as well. Finally, what I like about Skubana is their partnerships in the industry. The representative gone above and beyond to connect us with partners to further cater to our unique business needs. NET: We love Skubana!

Minpunten:

While the Analytics are a definite pro and what sets them apart from the industry, Skubana could improve with how they're laid out. Data right now is everywhere in their Analytics module and sometimes it's hard to find what you're looking for. However, to combat that, we've created a spreadsheet that better organizes the data, making it easier to read. Again, though, Skubana is the only company that we've found that has this type of granular data (channel fees, velocities, etc) -- and they've also said they're looking to revamp their metrics section, so hopefully it will be easier to read.

Extensiv Order Manager at Medify Air

Opmerkingen: Overall Order Manager has become an integral part of our order flow and processing. It has been very reliable and easy to use. Our service agents can easily look up orders for customers.

Pluspunten:

I like that Extensiv Order Manager's interface is easy to navigate with each section in different "tabs". The user manager allows the admin to customize which tabs a user can access. I love the warehouse routing functionality as well as the ability to create orderbots. The filters on the order search page help find orders quickly.

Minpunten:

Sometimes the product runs a little slow. Some areas have minor glitches and require a reload. I experience some issues trying to run Order Manager simultaneously as Warehouse Manager.

Extensiv Review - Brandon Blackwood NY

Opmerkingen: Overall this system taught me a lot about what our business needs in a new IMS/OMS. The importance of syncing capabilities, and order flow. I learned how to optimize my warehouse outbound ops in terms of how/when I import orders. This has been very helpful for me.

Pluspunten:

- The ability to set up a "Virtual warehouse" for pre-orders - Orderbots and the ability to control how and when orders import into our WMS- Tagging each collection/batch of SKUs so it is easier to pull reports based on SKU count

Minpunten:

The inventory syncing capabilities are very slow and has effected our website multiple times. We have oversold/undersold units due to incorrect inventory updates pushed from SKUBANA to Shopify.

Great platform

Opmerkingen: All in all I highly recommend this platform.

Pluspunten:

We've been using Skubana for more than 2 years now. It was a game changer for us. It's great to have everything under one roof. Since we joined it looks like they've spent a great effort on fixing small bugs and now they're starting to add new features. All in all I highly recommend this platform.

Minpunten:

Small bugs and annoyances which I know they are working on fixing.

Excellent software & support

Opmerkingen: Positive - platform allowed us to leverage multiple sales channels, synchronized inventory across multiple warehouses, and has been created with scalability in mind

Pluspunten:

We utilize Skubana for order routing and inventory management. It's a fantastic platform that has helped us leverage multiple additional technologies. Their support and account management staff are exceptional as well. Highly recommend.

Minpunten:

Implementation is a bit tedious and you'll need to be well-versed in all of the functionality prior to flipping the switch. Give 2 weeks for testing post implementation and education. Steep learning curve.

Quit shopping and sign up now!

Pluspunten:

Skubana has people you can actually talk to, they know their business and understand yours. If you're looking for a selling platform then look no further. I've been in contact and used many. Channel Advisor: I never signed up with CA since tier pricing is a joke which is always to their advantage and you still need to hire many additional companies to actually make all the gears turn. Sku Vault: I was with this company for 4-6 months and by far the absolute WORST out of all of them, 3k+ start up fees to launch on a platform that never worked. Overselling often and only way to contact them to resolve was to "submit a ticket" to an email system that had "bugs"(I have e-mails to prove this) I was forced to leave Sku Vault and go back to Stitch labs. And of course, you can't get the start up fees back. Stitch labs: My second favorite (behind Skubana) and actually a good company. I was with for a few years and they were good but still they're missing tools I needed which skubana has. Seller Cloud: paid the fees+ start up and never went live so it was a loss. I was sold on many tools they said they had and the further I dug (after start up fees paid) I realized they were not a fit.

Requirement if you know how important automation is nowadays.

Opmerkingen: I started with Skubana almost a year ago. I had no Idea what I was doing. Orders were getting out of control so I know I needed to do something quickly. I researched them all, tried Skuvault, brightpearl, stitch labs, Fishbowl, Unleashed and many more. They all did some things okay but lacked some major features we needed. Skubana had them all; most notably automatic PO, Order filters (you can automate pretty much anything with these),All the analytics you could ever need, even broken down to a order level. - plus some I did not know we needed until we started using it; then looking bad I don't how we even managed without them- like audit controls and automatically routing orders to different warehouses.
Skubana truly feels like it was built for the modern day eCommerce business. It's the only program I have found that you can tell was built by sellers for sellers. Some of the others feel like they were built 20 years ago and is only supported by a technical team that have no selling experience on modern day marketplaces.
All in All - If you are serious about growing your eCommerce business then you should give it a try, you won't regret it.

Pluspunten:

Ease of use Automation Amazing customer service Automatic PO Audit Controls All shipping carriers Connects seamlessly to WMS software + every other program you need Unlimited listing SKUS per marketplace Easy to migrate and get started FTP to connect directly to your supplier Complete dropship automation

Minpunten:

It is all in USD, it can do conversions perfectly but because we are in Canada it required some quick conversions at times.

Increased revenue because of Skubana - Win all the way around.

Pluspunten:

#1 we make more money. The integration accross all channels yet we still control all pricing , inventory from the single cloud system flat out genius. Unlimited users, everyone on my team has access to everything at anytime. Not just one or two but everyone. The ability to use 3PL's that integrate directly into Skubana is allowing us to lower our costs and reach more customers faster. The customer support with the dedicated support specialist is the best we have ever seen. Anytime ANY of my staff have had an issue the support from Skubana has been second to none. Fast, accurate and exactly what is needed in real time. All inclusive. Over all Skubana is all inclusive, support, users, native features etc. all part of what you get. Love it.

Minpunten:

Would like to see native two way communication with Quickbooks. Skubana has a 3rd party app at an added cost that will allow down loading into QB but not two way.

Incredibly well architected, holistically integrated warehouse/inventory/fulfillment management

Opmerkingen: We switched to Skubana in the context of opening up our own 10k sqft warehouse. Skubana powers our entire warehouse, inventory and fulfillment functions and we could not be happier. The system was designed and developed by a team of successful ecommerce entrepreneurs, e.g., the founder and CEO Chad is a top 100 Amazon seller. This experience really shows in how they architected Skubana from a workflow and productivity perspective. Skubana fully supports a multi-channel sales approach through various pre-built integrations (incl. Manual pick orders, Shopify, Shopify POS, Amazon and various other listing sites). Beyond that, the team is taking a very smart approach to customization, via a well documented API and app store. We process thousands of orders every week and could not be happier with our experience.

Pluspunten:

See above, incredibly well architected, flexible and holistically integrated warehouse, inventory and order fulfillment system.

Minpunten:

The product is early stage, so every once in a while we run into small bugs or missing features. That said, I have never seen a product team respond and act upon customer feedback as quickly as the Skubana team. Bugs are fixed within hours, new features rolled out within days.

Extensive is useful

Pluspunten:

Having a one-stop for all our warehouse systems.

Minpunten:

Having the right tags and the timing of important are important to determine how we treat orders. One thing that our team is struggling with is orders that are suspicious and/or fraudulent. It seems like we do not have control over the timing of when orders are imported to Extensiv which causes the tags to get lost during the import timing (shopify > extensiv).

Best available

Opmerkingen: Mostly pleasant, some hiccups with missing shipping labels.

Pluspunten:

This is the best product on the market now. Easy to use, easy to train new customers on. Browser based.

Minpunten:

Some features that are standard on other platforms are not available. Changing orders and updating channels is a big one.

Skubana Simple and Intuitive yet Powerful

Opmerkingen: An easy to jump into solution for all of my inventory management need.

Pluspunten:

I really like how intuitive and straight forward it is. With very little training, my team was able to get up and running very quickly in a time crunch. Skubana really seems to have almost everything we need to sort out the inventory side of our business. The fact that the owner comes from a background of eCommerce is very clear as the software works great for running small to medium size eCommerce operation.

Minpunten:

As we're still getting setup, the issues that are problematic with it for us will likely get sorted out one way or another. That said, we would like to see the MPN on pick lists and packing lists. Being able to maintain settings view setting on more screens would be helpful. I'd like to see inventory numbers on the pick list so we could look for inventory issues while picking. Like I said, we're new to Skubana, getting settled in and figuring out our way through it. My list of issues is basically a summary of what we're sorting out over the last few weeks. But I can't imagine having some form of similar issue with other software.

Skubana frees up time to focus on growing and scaling your business.

Pluspunten:

If you are serious about growing you e-commerce business you need an automated system to manage inventory and link all of your sales channels in one central location. Skubana solved this and then some for us. Designed specifically for e-commerce businesses this software has all the necessary tools that other competing software's may lack because they were designed for general business applications outside of the e-commerce realm. Exactly what we needed to automate repetitive, non revenue generating tasks to free up time to focus on scaling our business. Would definitely recommend to other e-commerce sellers.

Minpunten:

Takes time to fully learn the software when just beginning. Complicated integrations may run into unique issues, but support staff is friendly and available to help.

Skubana- I Can't Live Without You

Opmerkingen: Vast improvement in efficiency processing orders. This app is everything we hoped it would be from the simplicity of use to the excellent customer service

Pluspunten:

The inventory tracking is airtight, and now that they've built a QBO connector, you have accounting natively integrated. Plus there are tons of integrations available so you can essentially plug and play.

Minpunten:

We like everything about it. Nothing not to like.

3 Years with Skubana

Opmerkingen: It has been great! Skubana is an important part of our business and has allowed us to manage our inventory as we have grown to thousands of SKUs

Pluspunten:

They have been willing to listen to us as we both grow together. They are always open to new ideas and changes that help us.

Minpunten:

There have been small limits of the software and places where we have to move through multiple clicks. But they have always tried to work with us on this.

A Must Have

Opmerkingen: Game changing SaaS. Automated our business. Have tried all software on the market and SKUbana is by far the best out there. Increased multiple marketplace sales by over 50%. Staff is very help and knowledgeable

Pluspunten:

Automated our business. Saved hours per day on tasks.

The company really takes care of you!

Opmerkingen: They also get back to you immediately and answer all my questions - this is huge.

Pluspunten:

The software is not only error-free but allows us to integrate all the moving pieces. This is a huge relief for us.

Minpunten:

I don't see any downside to this company at all.

The number 1 Multi Channel application on the market

Opmerkingen: Great customer support, application and the one stop shop for all e-commerce. It runs fluently with the multi channel functions it is the best program on the market. Tried 6 different applications leading to this one because they would be missing a features that were not integrated. This has everything integrated inventory/shipping/Analytics/POs/Multi User log ins. Best program on the market that is always improving.

Pluspunten:

When it comes to multi channel software this program capitalizes on everything.

Minpunten:

No Cons because this program is always being updated.

We were looking for a long time for an affordable software to help us with our inventory system.

Pluspunten:

I personally highly recommend the software. It is very friendly and helpful. I use it on a daily basic to manage orders, inventory, etc. They have a very good price and when it comes to customer service they are excellent.

Amazing product that saves tons of time and money

Pluspunten:

This product is well thought out. It is the difference between running a successful online business. The cost savings are immense.

Minpunten:

The price is a little high, and will be expensive for a small start up company.

A Company that Truly Understands the Needs of E-commerce businesses

Opmerkingen: We have been a part of Skubana's growth for about 6 months now and we firmly believe that Skubana is a partner in the continued growth and future of our business. This is one platform that truly understands the needs and pain points of the e-commerce multi channel industries and they have incorporated features to address all these points.
We originally signed up for them simply to be able to sync our inventory across all our e-commerce platforms but soon found ourselves using their tools like analytics, reporting, and vendor auto re-order functions as well. Their customer service is excellent and the best part is that they continue to roll out features all the time, making the system better and better - continuously contributing to the bottom line of our business. We have tried several other softwares over the years and this one has outperformed and underpriced them all.
Highly recommended!

Most intuitive UX of the top platforms we've used... by far!

Pluspunten:

We have attempted several other, well regarded, inventory management/order tracking systems and none of them have come close to the robust capabilities combined with the thoughtful UX of Skubana. Their automation and orderbots were very simple to set up. Their support was great in getting us off the ground and running. If you are looking for a comprehensive platform I highly recommend you consider Skubana. They've been outstanding for us!

Minpunten:

I know most platforms charge a % of revenue and even though Skubana's is just 0.25% I still wish this fee was not a necessary part of their pricing model.

Just The Best

Opmerkingen: #1 you get people that speak english on the phone from the USA not from the middle east or i don't know wear.
#2you don't have to speak to a robot all staff is very knowledgeable and honest if one doesn't know the answer to your question they will tell you they are not sure and they will ask not like other just give you a BS answer and your stuck twice!
#3 I went thru many programs to get a perfect financial picture of my amazon business but Skubana was the only that was able to get me the most perfect number cause they are the only one that i found that works on a first in first out formula and thats what makes them shine.
#5 Everything else from here comes with out saying its just perfectly made the first time and new features just keep on hoping up its just great you all will love it out there!!!!

Fair Software

Opmerkingen: I like the software it handles almost all the aspects of the multichannel yet the accounting does not pull all the expenses from Amazon and Ebay.

Pluspunten:

Automated Purchase Orders is the strongest section

Minpunten:

Accounting is not very accurate, it needs improvement.

Order Management Review

Opmerkingen: Good

Pluspunten:

Easy to use and accurate with the prices.

Minpunten:

FedEx multiple boxes discount does not sync accurate from our account. When done in our software multiple boxes usually we get discounts.