dualmon reviews

Dualmon makes it all so simple

Pluspunten:

I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Minpunten:

If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

Very pleased with Dualmon

Opmerkingen: We use Dualmon to support pc's in multiple locations at our company. It makes for fast, easy connections. It allows us to troubleshoot issues as well as run remote processes with ease as if we were there. It's also great for remotely helping senior relatives with their pc problems without flying across the country just to get them back on FB! :o)

Pluspunten:

We support around 50 computers and Dualmon does what it's supposed to do. It connects quickly, allows transfers of files easily and is relatively simple to install. Their pricing is fair and they don't jack the rates every year. I also like that they inform you of an upcoming renewal. Some companies just slam your credit card and don't let you know its time. Customer service is responsive.

Minpunten:

After having used similar software in the past, I honestly can't think of anything I don't like about Dualmon.

Dualmon vs LogMeIn

Pluspunten:

The cost of the software is hard to beat.

Minpunten:

The ability to use dual monitors on separate screens makes this a deal killer for us to use as an every day option. It also runs considerably slower than its more expensive competitors

Exactly what I needed

Opmerkingen: Let’s me be in all my stores from anywhere in the world.

Pluspunten:

This software gives me exactly what I need which is access to my entire office from anywhere, all in one place. Also allows me to permit others access and I can control what access they have. Works great even for set ups with dual monitors.

Minpunten:

I really don’t have one. I can’t say there’s something daily that bothers me. Or ever really. It’s very well done. Probably the character limit on this question on this review is the only thing that has annoyed me so far.

Quick to configure and easy to use

Pluspunten:

The steps from the user entering the support code to getting the application running are about as simple as you could ask.

Minpunten:

Mac support though I accept this is an apple limitation and the remote app is simply working within the security options available.

I enjoy the simplicity

Pluspunten:

Being a small company bang for the buck is important, dualmon provides that. Although my primary business is Internet related most of my clients are small business' too. They too are looking for the best bang for the buck, so I leverage this service in providing IT support as well as online website support. I have been a customer for several years and highly recommend this service.

Minpunten:

I really do not have any complaints. Great support, price and service. Its simple

Great Remote Assistance and Management Tool

Opmerkingen: We switched to DualMon after TeamViewer raised their prices to absurd heights and have never looked back. DualMon does everything we need and more without breaking the bank

Pluspunten:

We mainly use the remote assistance side of DualMon and it is great. It installs and makes connections quickly, works through most firewalls, and auto-reconnects after reboots. The assistance client will stay on the remote PC until the session is stopped by either side. This is great for longer-term projects.

Minpunten:

The only negative thing I have to say is some customers are unsure of DualMon because they haven't heard of it, but that is quickly overcome.

Dualmon Best Software for Remote Assistance

Opmerkingen: Excellent. The few times I have had an issue, customer service has resolved it within a few hours.

Pluspunten:

It is very easy to setup and use. You have the choice of a permanent connection or as needed. Very flexible.

Minpunten:

Hate the screen after you connected asking if the user wants to let you see their screen. Duh, spent all this time setting up to be asked a silly queston.

Our go-to tool for supporting unfamiliar devices.

Opmerkingen: Dualmon has been incredibly reliable once setup and is usually very painless to get a remote session started.

Pluspunten:

It has a full suite of features on both Windows & MacOS end-user devices with minimal latency.

Minpunten:

When setting up a remote session to a user's MacBook, they have to manually set the permissions for us to view their screen, and to interact with it, within their MacBook settings.

Customer support by remote access

Opmerkingen: We repair and upgrade computers, and use Dualmon to configure customer machines remotely. Doing this saves engineer service time and resources for home visits.

Pluspunten:

Accessing our office computers remotely is easy to set up and works really well. The connection is solid and we are able to work as if in the office. Once connected, servicing and fixing customer computers by remote access is easy. We don't have any evident buffering, and we are able to reboot the accessed computer and re-establish the connection afterwards. The software even allows switching between dual remote monitors, which we weren't able to do using other software previously. The web portal is great and comprehensive.

Minpunten:

Setting up a one-time connection to a customer does seem to be a little convoluted, but having said that the software does advise you where the customer is in the process. I'm not sure how this could be improved, to be fair.

My Review of Dualmon

Opmerkingen: It saves me a lot of time and gas as I can work on my friend's computer without driving 40 miles to fix their problem.

Pluspunten:

I really like the ease of use. When I need to help someone that I have never helped before it is easy to talk them through getting the assist up and running.

Minpunten:

I wish the transfer speed could be faster. I transfer files from my computer to the church computer all the time.

Excellent Remote Support Software.

Opmerkingen: We mainly use Dualmon to provide remote support to customers of our software that are located in various parts of the world. It enables us to provide a service that would otherwise be impossible. It is fast and easy to connect, and it enables us to quickly resolve issues.

Pluspunten:

Dualmon is so easy to use. Proving remote support to customers is so simple. I particularly like having multiple connections, which means I can connect to a customer's server and workstations simultaneously to install our software or resolve issues they may be experiencing. I can also connect to computers on our own network and work remotely.

Minpunten:

I can't think of anything negative about Dualmon.

Great tool for a fair price.

Opmerkingen: Easily setup remote access to support clients.

Pluspunten:

Cost for features. Ease of use and the ability to connect to a device as a guest.

Minpunten:

Some additional integrations would be nice. It would be nice to monitor if a device is up or down via an API. Also a way to check how many devices are deployed with an API as well.

Amazing Affordable Product

Opmerkingen: It allows me to work from home with nearly all the abilities of working in the office.

Pluspunten:

Works very well to control multiple computers remotely - fully featured and very stable.

Minpunten:

No - there was nothing I did not like about the product - it worked very well for our organization.

Replacement software to meet the needs for both comstar and its' clients

Opmerkingen: It could not be better. We converted those 200 computers during off hours by connecting with the other software. We installed and configured dualmon and removed the other software. And I would say it was easy.

Pluspunten:

The price. We had one the industries well known products. Dualmon is 1/10 of the price and actually has more features.

Minpunten:

The only feature I would like is the ability to save all of the passwords for our clients. We support over 200 clients and have to log into each computer on a regular basis. We spend a lot of time looking up and typing in the password to our clients computers.

Very Good

Pluspunten:

Very Good software as a whole. easy to use and can personalise to match your company.

Minpunten:

Nothing that i do not like about dualmon.

BEST SERVICE EVER

Opmerkingen: Bringing in employees remotely has significant benefits to my company.

Pluspunten:

I use this service to access my office computer from home when I forget something at the office. I also use this service to bring in my computer service technicians to assist me when I am having an issue. I also have an employee in Brazil that remotes in to access my server.

Minpunten:

I think this service is the best, and cannot think of anything that I dislike about it.

Time Saver

Pluspunten:

This product is very easy to install and use. Has made our business much more efficient when it comes to computer issues and training.

Minpunten:

Our use is fairly basic. We have no issues / complaints.

Functional and Cost Effective

Opmerkingen: Overall, it's got your basic support/remote access tools built in, and at its price there are no real competitors.

Pluspunten:

Being able to setup users quickly and securely with multi-factor authentication (beyond a OTP for portal login) per device is very helpful.

Minpunten:

Not quite as full featured as other (more expensive) options.

Great Software

Opmerkingen: Great product

Pluspunten:

Easy to use and allows me to be in contact with our several computers

Minpunten:

I like everyting about this software. Easy to use and allows me to stay in contact with all my computers

Great Value

Pluspunten:

Cheaper than competitors, while offering a seamless way to connect to our clients

Minpunten:

License would not auto-renew at the end of the year, causing a short amount of downtime

dualmon Review

Opmerkingen: The software provided a seamless and efficient solution for managing multiple monitors, enhancing productivity and workflow. Its intuitive interface and comprehensive set of tools allowed for effortless customization and control of display settings. However, the limited compatibility with certain monitor models posed occasional challenges. Despite this, dualmon proved to be a reliable and valuable tool for optimizing multi-monitor setups.

Pluspunten:

One of the things I liked most about dualmon was its seamless multi-monitor management. The software provided intuitive tools and features to effortlessly control and customize multiple monitors from a single interface. Whether it was extending the desktop across screens, adjusting resolutions, or managing display settings, dualmon made it convenient and efficient to work with multiple monitors. The ability to create different profiles for various monitor setups was also a useful feature, allowing for quick switching between configurations.

Minpunten:

One thing I liked least was the limited compatibility with certain monitor models. Although the software supported a wide range of monitors, there were instances where it didn't work optimally or lacked full compatibility with certain display devices. This limitation sometimes required additional troubleshooting or adjustments to ensure proper functionality across all connected monitors.

dualmon is what we had been looking for

Opmerkingen: Helping computer users remotely, and checking running daily routines works great.

Pluspunten:

Feature of showing which computer is online and to transfer files. Different users can be set up to have access to different computers, and we use the groups for different location computers. The search feature works so well as it searches both the name of the computer and the additional description.

Minpunten:

I wish there was a feature where dual mon would show how long a computer has been inactive for those computers that are set up unattended, this would save so much time as of now we have to login in to see if the computer is not being used so we can gain access.

Better than TeamViewer

Opmerkingen: Excellent

Pluspunten:

It just works. No need to troubleshoot nonsense.

Minpunten:

The website address is difficult to explain to end users when providing support.

Ellis & Co

Pluspunten:

Ease of use. No connection isues. The setting up is very easy to each machine and to get staff to understand is also easy. No time out issues. Customer services are very helpful and speed of help is very good.

Minpunten:

Nothing really that comes to mind. Generally a good bit of software.