Over CrashPlan

Eindpuntbescherming tegen gegevensverlies en beveiligingsplatform waarmee kleine bedrijven herstel van verwijderde bestanden en meer kunnen beheren.

Meer informatie over CrashPlan

Pluspunten:

Enterprise class features like (Active) Directory integration and storing encryption keys on-site while using cloud backup.

Minpunten:

Downloading files, viewing them, archiving and many other functions are impossible. Beyond that I was double charged two different times for two separate companies that I manage.

Beoordelingen van CrashPlan

Gemiddelde score

Gebruiksgemak
4,4
Klantenservice
4,5
Functies
4,4
Waar voor je geld
4,4

Waarschijnlijkheid van aanbeveling

8,1/10

CrashPlan heeft een totaalscore van 4,5 van 5 sterren op basis van 239 gebruikersreviews op Capterra.

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Reviews filteren (240)

Ray
Ray
Research and Cultural Consultant, Editor/writer, interpreter. in Canada
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I relied on Crashplan for document backup while completing my PhD abroad.

5,0 5 jaar geleden

Opmerkingen: Outstanding performance over the 3 year period that I used it. Once my data was uploaded (it took nearly a year), I was assured that my PhD research was safe. I stopped using it because the internet in China was simply too restricted and curtailed to make it useful.

Pluspunten:

It runs continuously in the background to ensure that the files selected are backed up. The Crashplan client automatically backs up to ensure that customers are using the very latest client and are not in danger of security leaks. The Crashplan client is cross-platform and will run on Linux and Mac

Minpunten:

Code42 appears to have removed their plan for standard household users and now only has plans for small and large businesses. Unfortunate for the average household computer user. When I used Crashplan for backup in Beijing, China, the upload speeds were horrendously slow. I assume this was not the fault of Crashplan, but the result of serious Internet throttling by the internet provider or by state security apparatus in China where all connections to the outside world are severely curtailed. Backing up 200gb of data took nearly half a year. But my experience was likely unusual. Based on other user reports of Crashplan, the upload and download speeds are quite good.

Paul
Project Manager in VK
Gezondheid, wellness en fitness, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Capable flexible backup solution

5,0 2 jaar geleden

Opmerkingen: I used Crashplan for several years and found it to be an excellent reliable product. I no longer used it because the home user option was withdrawn and the small business pricing was prohibitive for a home user. If the option is ever reinstated I would not hesitate in returning to use the product.

Pluspunten:

Flexibility, reliability, ease of use, configuration options. Unlimited storage, file modification history. Local backup and peer to peer options.

Minpunten:

Withdrawal of home user option, which I understand given the economics of providing unlimited storage.

Swapnil
Technology lead in Australië
Architectuur en planning, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Good software for individuals but not recommended for business with a lot of data.

4,0 2 weken geleden Nieuw

Opmerkingen: Not good. Did not solve the business problems of needing a cloud/offiste backups. We stopped using it.

Pluspunten:

It is cheap and offers unlimited cloud storage. That is the only reason we purchased a subscription of this software in the first place.

Minpunten:

Crashes a lot of times, does not upload the whole bank of data, very slow to make a backups, never completed the whole backup.We find it to be useless for our uys case.

Benjamin
Benjamin
Director of Information Technology in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Has so much potential but is being held back

3,0 5 jaar geleden

Opmerkingen: Unlimited backup storage of my computer system with revision history

Pluspunten:

The fact that the cost vs amount of storage you receive is incredible with Crash Plan. I have looked through so many providers for online backups and I don't believe anyone comes close to what is offered by this software. The fact that once you you install the program and sign in, the interface is very straight forward allowing you to select what on your computer you want to back up, all the way down to the entire contents of your C: drive is great and makes the product easy to use. Notifications are also a great feature to notify you if there was a problem during a backup.

Minpunten:

My major issues come down to resource usage and customer support. This software, even though it does fantastic things, is an absolute resource hog. In the past I have been able to run constant backups incrementally at 15 minute intervals without much slow down of my systems. Within the past year however, on a 16GB memory system, as soon as crash plan begins to backup my memory usage jumps from about 15% to over 50% until I stop the program completely. On windows server 2012, the same issue happens, whether Crash Plan is installed for every user, or just my admin account, the instantaneous system slow down is there to where everyone on the system is effected. My two attempts at contacting support about the issue resulted in almost a 1 week wait time between calls/emails and the answer I ended up receiving was that they would no longer be supporting servers with the Crash Plan application. However present day their website still says it supports windows servers. The idea behind the program is amazing, I just wish the execution and support was more clear and helpful.

Sheila
Office Manager in VS
Architectuur en planning, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

CrashPlan is an affordable and reliable online backup solution

5,0 2 maanden geleden Nieuw

Opmerkingen: It's great to know our data is secure and is continually being backed up. The tech support is excellent.

Pluspunten:

We are an architectural firm and have a huge amount of data, partly because of the large size of image files. The unlimited storage and reliability of the product gives us peace of mind.

Minpunten:

I haven't had any problems using this software.

Andrzej
Andrzej
Photographer in Polen
Fotografie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Easy to use back-up plan, but upload speeds could be better.

4,0 4 jaar geleden

Opmerkingen: I can easily backup all my photographs and Photoshop files on my external drive and have them always backed up in the cloud without much thought.

Pluspunten:

It's easy to setup and once you do you can forget it. Also, support team is very responsive nad helpful (had few minor problems along the way and they were quickly resolved).

Minpunten:

Compared to some other softwares the upload speeds could be better (I tested same files with the same network and Crashplan was the slowest).

Lisa
Vice President of Technology in VS
Bankwezen, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Reliable backup software that is easy to set up and use

5,0 2 jaar geleden

Opmerkingen: CrashPlan was a very affordable online backup solution for our small business. We only have one server, and even though you can set up multiple servers and computers to use CrashPlan, we only needed one. We also set up continuous backup, but set the hours for the evening so it would not interfere with our daily work (such as Quickbooks). Our SQL data is also backed up.

Pluspunten:

We needed to find a replacement for an online backup software package that was no longer working reliably for our company. CrashPlan was easy to install and was up and running within an hour. The initial load of our data took many hours, but that is to be expected.

Minpunten:

The reporting options are actually a bit more complex than what I need. Reports can be set up for several users, but we only have one user.

Geverifieerde reviewer
Owner/Photographer in VS
Geverifieerde LinkedIn-gebruiker
Fotografie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Used to be better

4,0 4 jaar geleden

Pluspunten:

It's a "set it and forget it" program which is great for backup and archiving. I loved the feature that allowed you to keep previous versions indefinitely.

Minpunten:

They've recently changed their terms and exclude certain file types for backing up. They eliminated their lowest priced plan and only offer their more expensive plans. Since their organizational changes, I've had lots of connection errors and interruptions. Backups need to be one thing - RELIABLE

Geverifieerde reviewer
Senior architect in Zweden
Geverifieerde LinkedIn-gebruiker
Computersoftware, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Powerful backup solution with strong security features

5,0 6 maanden geleden

Pluspunten:

Strong security features. Flexible options for backup targets and scheduling. Fairly easy to set up. Normally low impact on users.

Minpunten:

Fairly poor upload performance. No mobile apps.

Geverifieerde reviewer
IT in Italië
Geverifieerde LinkedIn-gebruiker
Informatiediensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Rock stable

5,0 3 maanden geleden

Pluspunten:

Stable, consistent, efficient, simply works fine

Minpunten:

Non very flexible and quite expensive, compared to previous family version.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

Continuous peace of mind and protection

4,0 7 jaar geleden

Opmerkingen: It just runs... You go to lunch, you go into a meeting. Its running. You go on holiday its running. Code 42 platform can be used to backup end point devices throughout the world to your own private server. Code 42's cloud servers or a combination of both. You can specify global settings or individual ones. Customising to the exact level required for you or your business. It can be deployed for a few dozen machines or thousands. It gives us viability on our servers data and endpoint client activities providing more insight than just a regular backup client.

Pluspunten:

The client is customisable. It can be deployed silently and is configurable from the machine or can be locked and the configuration done via the server. New abilities allow the user to restore data form their backups if starting again on a new machine. This can aid migrations and ease pressure on facilities. Strong encryption, compression and an easy to use interface make using the client a pleasure. Documentation is very detailed and easy to read and follow along. Code42's support are extremely helpful and pleasant!

Minpunten:

Recent redesigns of the client and server interface have left things confusing. The attempts to make the whole system minimal results in it being more difficult and annoying to use. Some features are difficult to find or too many layers deep now. The interface is also less responsive than the previous versions and often doesn't update for a long period of time. The web interface for the main server does not work properly in Safari which is a big annoyance for us and our users. Code42 seem to be continually changing the name of the product. Crashplan Pro. Crashplan ProE, now Code42 platform. It can be confusing and again frustrating. Code 42's support team are excellent! I cannot praise them enough. However I do not have the same experience with the Sales team, Code42 are after certain customers and in that refuse and do not want to help other customers which has propogated bad will throughout the community that has supported them from a startup.

Nathan
Geverifieerde LinkedIn-gebruiker
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Excellent backup engine for any platform.

5,0 7 jaar geleden

Opmerkingen: The CrashPlan architecture allows versioning, continuous backup on OS X, Windows, and Linux desktop clients, and Code42 offers PROe private cloud servers for each of these platforms as well. I've used CrashPlan PROe (private cloud server with standard CrashPlan client) for three years, in multiple small business settings. It's a five star product, with five star support, but a few small but persistent browser compatibility issues, and one major licensing problem, keep it from earning all five stars from me.

Pluspunten:

Installing, maintaining, and updating the PROe server is trivial on both Debian Linux and OS X. (One-click updates directly from the administrative console would be a nice addition, since locating update files on the Code42 site is not as quick as it perhaps should be, but that's a minor nuisance). Likewise, installing and configuring clients is fast and easy, and once the client software is installed on a workstation, the administrative console allows control of all client settings, saving legwork. Client access can be restricted to ensure that backups are not interrupted, and CrashPlan PROe has a complete set of legal hold tools available in a separate administrative interface should your organization require them. The client is lightweight and offers good granular control over bandwidth use. The server is extremely flexible, allowing any number of storage points on any number of running servers, even across server platforms, and the CrashPlan architecture further allows any client to be delegated as a storage point for other clients, in the case of, for instance, a satellite office scenario, disaster recovery, or server maintenance.

Minpunten:

The only real operating nuisance I've encountered is browser incompatibility with the otherwise lovely administrative console, which does not scale properly for Mobile Safari, and which presents a baffling "server disconnect" message on Safari for OS X. On the desktop, one can simply use Firefox or Chrome, but a proper mobile Safari theme--or even the ability to permanently eliminate the client download prompt when accessing the console from a mobile browser--would be a huge improvement for those of us who do an increasing amount of our admin tasks from our mobile devices. The ugly is that this wonderfully designed, private cloud backup system, which was once my first choice for small business clients, is now available only in packages of 25 licenses and up. Not only does this make no sense from a supply side—Code42 incurs no storage or infrastructure overhead from private cloud backup, so one would think they would prefer to sell these licenses—but it arbitrarily shuts out small businesses from a product which is otherwise perfect for the small business use case, forcing these businesses, often creative firms which generate multiple gigabytes of new data each hour, to rely on Code42's public cloud product (try uploading 2 terabytes on virtually any broadband connection in the US) or, more realistically, to look elsewhere for onsite backup solutions. I used to recommend CrashPlan PROe to all my small business clients. I can no longer do so, not because the product is not excellent—it is—but because Code42 literally will not sell it to them if they can't buy 25 or more licenses. The mind boggles at whatever bean-counterish logic led to this decision, which both locks small businesses out of an otherwise ideal product for their needs, and amounts to Code42 throwing away all potential revenue from those in the small business sector who cannot rely on public cloud backup alone. I'd encourage small businesses and consultants working with small business to contact Code42 anyway, and put some pressure on them to revise this policy. CrashPlan PROe is otherwise as close to a perfect product as I have seen in the last ten years of IT, and it is simply foolish to refuse to sell it because a client has a smaller budget or smaller needs.

Robert
Partner in VS
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The cheapest backup solution, but be patient to backup or restore

4,0 4 jaar geleden

Opmerkingen: Overall, Crashplan is a wonderful software for individuals getting into Cloud storage or looking for an alternative to offsite backup. It provides a fundamental experience with setup for beginners, but lacks the higher end competitors. Additionally, in an emergency event, I would not expect CrashPlan to be first priority for a restore. I would use CrashPlan as a last means of backup/ restore.

Pluspunten:

The cost for this backup is what most people value. The option to encrypt your backup prior to sending it to Crashplan's server is comparable with other high end backups. The option to backup to multiple other devices also makes CrashPlan one of the very few backups that allow you to multi-backup to different sites, machines, or other users using CrashPlan.

Minpunten:

The time to backup a 1TB drive could take well over a month (My experience). It never tells you when all files are completely backed up, but continuously keeps backing up. The software does not tell you if a backup has failed or cannot pend. Overall, great value for a small business with 5 or less employees, however, if your a larger company, I would look else ware.

Peter
Web Developer in VK
Geverifieerde LinkedIn-gebruiker
Hoger onderwijs, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Backups made easy

4,0 4 jaar geleden

Pluspunten:

The free plan offers really great features, being able to backup to a separate computer has been in-valuable. With the paid-for option offering an even better service, letting you backup directly to CrashPlans cloud servers. Restoring to previous versions is also super simple, with a simple-to-use user interface it really isn't hard to figure out. Also, restoring is a very quick process, much faster than other backup programs I've used in the past. The initial installation and continued maintenance of CrashPlan is also very straight-forward, taking virtually no time at all to do either.

Minpunten:

The biggest negative of CrashPlan is the sheer amount of resources it takes up on your PC / MAC to get these back ups done. On a pretty powerful machine you can sometimes notice a very slight lag. Integration with other firewalls can be a pain, especially if using a more obscure and not-well-known brand. Also, the web interface doesn't work on some web browsers, which isn't a big problem for me, as I solely use Google Chrome. But it may be a sticking point for other users.

Geverifieerde reviewer
IT Specialist/Junior Systems Administrator in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great once user's commit to configuring their backup

4,0 3 jaar geleden

Opmerkingen: It's a great, set-it and forget-it tool, but Code42 still needs to work on improving end-user experience and encourage end-users to keep their backup list up-to-date so Admins don't feel obligated to nag their co-workers about it when things go wrong

Pluspunten:

- Fairly easy to deploy - Secure - Noisy when it needs to be - Enables the admin to be hands-off but they can check in on a backup anytime using the admin portal

Minpunten:

- The end-user experience to set up the tool is pour. As an admin who helped implement this tool I had to walk though the initial setup process with a large number of end-users because they were overwhelmed by the setup process - After 1.5 years of this tool being implemented, most end-users still don't keep their list of items CrashPlan backs up up-to-date. Their backup list is only updated when they start experiencing hardware issues - Using Migration Assistant to restore data to a new Mac will corrupt the CrashPlan app and it must be reinstalled which causes confusion for the end-users

Geverifieerde reviewer
Principal in VS
Geverifieerde LinkedIn-gebruiker
Informatiediensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A Phenomenal Live-Saver with Little Downside

5,0 4 jaar geleden

Pluspunten:

Managing hundreds of computers (and the data within each) can be an enormous task, but CrashPlan organizes and manages this need impeccably. Users tend to dislike this kind of program, because they often involve interruptions of slowdowns during their work (while it backs up their files), but CrashPlan does this seamlessly behind the scenes as a non-intrusive background process. Now, any of our user's computer could crash hard, and we'd be able to recover it in very little time and with very little effort.

Minpunten:

There's little to dislike. I wouldn't mind if it cost less, but the price is reasonable if you're protecting data of even modest value.

Darian
Senior Designer in
Geverifieerde LinkedIn-gebruiker
Design en ontwerp, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Simply the Best

5,0 7 jaar geleden

Opmerkingen: I am shocked by the number of people that do not have any backup whatsoever, and even more shocked when their only backup is a manual "copy from here paste to there every 6 months". Whether you are backing up your family photos, music, documents, receipts or business information, project files and work, you will find Crash Plan to be the best option both in terms of usability and cost. I've personally restored files from crash plan off of backups of computers that I no longer have because they failed, up to 2 years earlier. I back up my whole house. Offsite and every day. It's automated and you only pay around $6 a month so there is no excuse not to do it.

Pluspunten:

Peace of mind! I have over 1GB of photos as I am an avid amateur photographer of my kids and other things. I also take lots of video. It's all backed up. All of my tax returns, anything is there backed up. I've had computers die, built a new one and then adopted an existing backup so it doesn't have to redo 500-800GB of data all over.

Minpunten:

It can take some time to initially seed your backup if you have close to 1TB or more. And the connection depends largely upon your internet connection quality. The cons are not a show stopper for me. I might miss one or two files being backed up from time to time until the next day.

Dakshina singh
software engineer in India
Informatietechnologie en -diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

CrashPlan- Review

4,0 6 maanden geleden

Opmerkingen: It was good.
You have options to take the entire backup or you can choose the folder as per your need.
The restoration is also very convenient to do.

Pluspunten:

The most impactful feature is backup and restore. We use this product to take backup of our entire data on the PC. The entire backup process goes easy and ofcourse because its automated.

Minpunten:

There is no such feature that I find is missing from my perspective. It gives all the possible and feasible options which are required from a user's point of view.

Geverifieerde reviewer
Director in Singapore
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Crashplan individual and family plan is. great

4,0 2 jaar geleden

Pluspunten:

Software had an amazing design. You could use an an existing old computer as a backup drive for your other computers on the network and share it with additional family members. this was new and different from competitors Also - the software subscription fees is quite affordable

Minpunten:

With cloud services coming on and advent of networked machines, expecting that Crashplan would continue to offer more differentiating features

Geverifieerde reviewer
ITS Support Analyst II in
Geverifieerde LinkedIn-gebruiker
Hoger onderwijs, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Data protection in an enterprise enviroment

5,0 7 jaar geleden

Opmerkingen: My university has been using Code 42's CrashPlan for nearly 2 years now and the system just keeps getting better and better. The software is a fantastic tool that we put on every single staff and faculty machine to ensure data protections for the inevitable loss of data do to theft, hardware failure, or human error. Thanks to this software we are able to manage all of our user accounts though a cloud based console that give us the ability to make changes to machines that are being backed up as well as monitor the users to ensure consistent backups are being done. This give our IT department a since of security when it comes to data protection. We can restore data at a moments notice whenever needed thanks to this product. The only down side is that when using a cloud based server as opposed to a local server the restore process can take days for anything over 20GB. We had a user with 250GB that needed to be restored and the process took 7 days to get the data back. I understand the limitation when using the cloud based option but it would be nice if the restore speed could be increased a little. Aside from that one issue though the software performs at the level of security and coverage needed for an enterprise environment.

Pluspunten:

Security, Ease of use, Customer Champions,

Minpunten:

Restore Speed can be a little lacking

Ben
Ben
Sr. Systems Engineer in VS
Mediaproductie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great backup tool

5,0 6 jaar geleden

Opmerkingen: I've been using Crashplan for the last 3 years. I purchased a family plan of 5 machines, so I'm able to backup my PCs as well as my wife's macbook, etc. I really like that I have the option to backup locally to another machine in my home, to someone else that I know that uses crashplan, as well as to the Crashplan Cloud. Several times, I've wanted a file from my home PC while at work so I just opened the Crashplan Application on my work PC, Change to my home PC, and restore the file I wanted. This saves me from having to have an FTP server running at home, possibly opening me up to security concerns. I'm also a big fan of the Android App. Once or twice now I've wanted a file while away from home/work so I just restore it via the app to my phone. :)

Pluspunten:

Easy to install & setup.

Minpunten:

The cost is a bit higher than some of the other cloud backup services, but it's worth it.

Robin
Corporate Trainer in VK
E-learning, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Peace of mind that my data is recoverable

4,0 7 maanden geleden

Opmerkingen: Generally very favorable. However, there was one time when the background task running on my wife's MacBook Pro stopped running and we did not realize it until we tried to recover some files and found they had not been backed up. This was several years ago and since upgrading to a newer version of CrashPlan, it seems to be okay now.

Pluspunten:

It is easy to set up the background task and get it running.

Minpunten:

The recovery interface is not very user-friendly.

Susie
Owner in VS
Fotografie, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Crashplan gives wonderful peace of mind!

5,0 6 jaar geleden

Opmerkingen: I'm a wedding photographer and wouldn't be able to do it without multiple backups. I love having Crashplan because it's a consistent, off-site backup that runs automatically, so I don't have to worry if it's not being backed up. I get an email daily about the status and if there ever is a problem, I know right away. I also really like that it keeps my backup even if I take something off of my hard drive, which isn't something all of these cloud services do.

Pluspunten:

It runs automatically & keeps a copy on their server even if I remove it from my hard drive.

Minpunten:

It can take a long time to do the initial backup.

Mike
Photographer: Comercial, Advertising and Editorial in VS
Geverifieerde LinkedIn-gebruiker
Fotografie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

Was great but no longer

4,0 5 jaar geleden

Pluspunten:

Crashplan worked in the background without slowing down my computer. It works without you having to do anything once it is set up so you don't forget to do the backups. You can backup to the cloud as well as a local drive.

Minpunten:

They have recently upgraded and will no longer support home users. Setting up was a bit confusing and finding individual files is kludgy.

Geverifieerde reviewer
Retired Sr. Director of Purchasing in VS
Geverifieerde LinkedIn-gebruiker
Voedselproductie, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

CrashPan Outgrew Me

4,0 9 maanden geleden

Opmerkingen: It has become more difficult for an end user to navigate, but seems to do the job. I have never needed to restore, so I don't know how that would work.

Pluspunten:

When I first subscribed the service saved money for me. That has changed.

Minpunten:

The service has changed to be business focused and when it did it became more difficult to use and more expensive.