WellnessLiving reviews

Over WellnessLiving

Oplossing voor online boeken, resourceplanning, het genereren van leads en rapportage voor fitnessstudio's.

Meer informatie over WellnessLiving

Pluspunten:

The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody.

Minpunten:

I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous.

Beoordelingen van WellnessLiving

Gemiddelde score

Gebruiksgemak
4,3
Klantenservice
4,4
Functies
4,3
Waar voor je geld
4,3

Waarschijnlijkheid van aanbeveling

8,1/10

WellnessLiving heeft een totaalscore van 4,4 van 5 sterren op basis van 379 gebruikersreviews op Capterra.

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Reviews filteren (379)

Lucie
Pilates Studio Owner
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

So Glad I Made the Switch

5,0 2 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Jennifer
Jennifer
Owner/Coach/Instructor in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

While excited about the capabilities of the system, honestly, I was scared to transition.

5,0 5 jaar geleden

Pluspunten:

Wellness Living incorporates all of the same functionality from my old system in an innovative, visual, intuitive way AND includes the functionality I had to pay extra for! I love the ease of managing schedules, adding clients, enrolling clients in classes and maintaining client information. The integrated rewards program and review process are fantastic. My staff required very little training because of the ease of use and visual nature of the system. My clients also find the system as well as the app intuitive and easy to use. Booking classes is quick and straightforward and they can manage their own account data. They love the integrated rewards program. Each Wellness Living team member I encounter always answers my questions and works diligently to resolve any issues I have. I love that pictures of the team are posted on the website . I like being able to put a face with a name when I speak with someone on the phone. Since converting to Wellness Living I have cut costs, reduced the time spent maintaining the backend system, improved customer experience and increased the number of walk-in clients to classes. I am happy to be a Wellness Living Partner and highly recommend the Wellness Living Business Management Solution and the team. It has been over 6 months since I cut the cord from MindBody and I couldn't be happier with the Wellness Living business management system.

Minpunten:

While there were some glitches in the move, I was supported by the On-Boarding support team through the migration and well after while we resolved issues. Every part of the transition and data migration was manageable. The support staff from On-Boarding calmed my fears - he was with me from start to finish and personally made sure that any and all errors were immediately corrected. Further, as I continue using Wellness Living, problem reports are addressed as a priority. Requests for enhancements are taken seriously and documented so that I can see the progress. If I have questions regarding functionality, I am never merely directed to documentation. A technical specialist often sends a video of the process along with a description of the process.

Reactie WellnessLiving Systems

5 jaar geleden

Hi Jennifer! Thank you so much for your kind review and for deciding to switch to WellnessLiving. We know how intimidating the process of changing software can be, which is why our team works so hard to make that transition easy on you. We also put a lot into ensuring that everything you need to run a fitness studio like yours is available in the program, so we are delighted to hear that you, your staff, and your clients have found such success with our features after only six months. Cheers to a great first year together!

Mohammad
Software developer in Jordanië
Computersoftware, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

WellnessLiving is the product you need to run your physical life.

5,0 3 weken geleden Nieuw

Opmerkingen: A great application to use. It has all the requirement. The cost is a bit higher but overall it is good.

Pluspunten:

The staff is their asset. The support is really great and you feel they are very comfortable when they talk to you and support you.

Minpunten:

They do not consider complains from the first time unless few people/users raise the flag with the same issue then they would consider that complain and start working on it.

Reactie WellnessLiving Systems

2 weken geleden

Hey Mohammad, Thanks for the great review, it's awesome to hear that you like working with our support team. We offer substantial Help Center resources for our customers like the Knowledge Base (1000+ articles) and the Community Forum, but sometimes you'll have a question where you want to get an answer right away and there's no substitute for having a knowledge and savvy agent at the ready when you need it. I'd like to clarify on the part where you mentioned issues with the software. We provide immediate assistance to every customer inquiry, be it a question, an issue or even a complaint on how the software works. The way our process works is simple: you bring it to our support team, and we provide solutions based on your business needs and the use case. More often than not there's a setting in the backend or a way to it set it up differently which is exactly the type of thing our support team likes to help with. Frequently, we also get customer requests to enhance the software by adding or improving on certain features. These range from simple tweaks in the interface to entire new features for adding revenue streams. We build a lot of those enhancements with each of our regular updates and we use an upvote system where we prioritize topics that businesses are requesting the most. Occasionally we also come across instances where a particular feature isn't working as intended, and in those cases our development team fixes it right away - no upvotes required. We stand out from the competition in many ways but WellnessLiving customer support is what truly sets us apart. Thanks again for the great review. Steven H. (Customer Advocate)

Juliana
Owner in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Glitchy and going downhill

2,0 2 weken geleden Nieuw

Opmerkingen: I used to recommend this platform enthusiastically but that is no longer the case. We are actively exploring other options.

Pluspunten:

We switched from Mindbody to Wellness Living in 2018 and for a few years I was VERY happy with them. They offer all the functionality of our old software including great features like a White Label App exclusive to our business, class & appointment booking, automatic waitlist promotion, and a built in automated marketing suite. The interface was more user friendly compared with Mindbody and it was relatively easy for our staff to pick up.

Minpunten:

The program has become unbearably glitchy and the customer support has plummeted. We noticed that every time there was an "update," another previously stable feature would break. Now we find functionality breaking on a regular basis, even when there hasn't been an update. Tech support never has any idea what's going on and it typically takes several email exchanges to explain the problem to them. (They don't answer the phone.)The sales reporting is incomprehensible and I've wasted countless hours trying to answer basic questions such as "how much revenue did we collect today?" The marketing suite is ok but limited.The glitches have been increasingly frequent to the point where my front desk team spends the majority of their time on the phones helping our clients to trouble shoot and book their classes. This is a huge waste of our resources and becoming very expensive. My staff is growing very annoyed and would like to be able to focus on other things.

Reactie WellnessLiving Systems

vorige week

Hi Juliana, We're very disappointed to hear that your experience has recently declined. We aim to have a successful, long-term partnership with each of our customers and we treasure multi year relationships like the one we've had with your business. We're continuing to invest in improving every single part of our platform, from the features and functionality to system uptime and customer support. I can confirm that we have seen an uptick in reported bugs after several of the past updates and we are making a strong effort to address this issue, and this is a top priority for us. We're also disappointed to hear that you weren't able to obtain the solutions you were looking for from our support team. A senior level team member is reaching out to you directly so that we can address all of your reporting inquiries and to address any other issues you have. At WellnessLiving, we really care about your experience and we do everything we can to give you the top quality service you deserve. Nathan T. (Customer Advocate)

Lisa
Owner in Canada
Recreatieve faciliteiten en diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Grateful for Wellness Living

4,0 2 maanden geleden

Pluspunten:

I really appreciate how robust the platform is without it being too complicated to navigate.

Minpunten:

As with all softwares, it doesn't always do exactly what I'd hope for it to. I also find that some members have challenges navigating the software for anything other than classes. (ie. appointments, special events, etc.)

Reactie WellnessLiving Systems

2 maanden geleden

Thank you for the amazing review Lisa. It's great to have the peace of mind knowing that your business software is easy to use for everyone on your staff and for your clients, even if they're not tech savvy. It's true that some of the other software platforms like Mindbody have a lot of the features we have, but the problem is that they're very complicated to use! You have to spend hours on end learning the ins and outs and then training your staff members. Then you have the same problem teaching your clients and helping them with their bookings and managing their accounts! WellnessLiving is a lot newer and specifically designed for ease-of-use, so that means less of your valuable time spent working on your software and more time with your business. I see you mentioned some challenges with appointments or special events and I am really interested in knowing how we can improve our software for your business. The reason I ask, is that for years now we've been building features into the software based on what our customers have been requesting and I'm wondering if this may be something we can help with too. There's no cost for this but we do it to help make our software better, which helps your business succeed and that helps us grow. Whenever you have a few minutes this week please head onto our Community Forum (adding a link below) or send us an email to [email protected] and I'm really confident we can provide some solutions for you. Thanks for choosing WellnessLiving, Lisa! Aiden P. (Customer Advocate) https://community.wellnessliving.com/page/home/

Anna
Studio Manager/ Event Coordinator in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Wellness Living Review

5,0 4 maanden geleden

Opmerkingen: I cannot express enough how wonderful it is to work with the customer support team at Wellness Living. They go above and beyond to ensure that our business is thriving, and help us take it to the next level!The software is very intuitive and easy to use for us as administrators as well as our community members and clientele.

Pluspunten:

Customer support is unmatched!Our members can sign up for classes with ease.Our schedule is available for all to see.Processing payments is a breeze. Integration from MindBody software was smooth.

Minpunten:

Some of our offers that should be auto renewed are available as a "one time purchase", but then auto renewed and causes confusion with our members and leads to more work to refund unrequested renewals.

Reactie WellnessLiving Systems

4 maanden geleden

Hey Anna, Thank you for the amazing review. We appreciate the positive feedback on your great experience with WellnessLiving, from the software usability itself to your time working with our customer support team. We market our product as a true all-in-one solution for just about every part of running your studio, and we're continuing to expand on the capabilities of the software to help better serve customers such as yourself. By making it simple for clients to see your schedule and book classes online, you start to see substantial growth in the number of clients who end up visiting your studio after viewing the site online, with incremental improvements to the number of clients who go on to convert into recurring memberships. You can then improve client retention rates by using our powerful automations and reporting tools, which also allow you to conduct personalized marketing campaigns to segmented client groups which have been found to be 50% more effective than standard, non-segmented equivalents. Please don't hesitate to contact our support team at any time for assistance with any sort of inquiry pertaining to the software, even for general how-to's or recommendations on setup. Thank you for choosing WellnessLiving! Ian N. (Customer Advocate)

Sara
Wellness Studio Owner in VK
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

New User Feedback -

5,0 4 maanden geleden

Opmerkingen: Great automation, simple and easy booking system with access for all my team. Easy to use a great for client journey especially with the white label app which looks great! Lots of training, detailed onboarding and tech support whenever required. Had a fantastic session with my Business Advisor [SENSITIVE CONTENT] who gave load of tips I could put into action immediately to improve sales and client journey.

Pluspunten:

Team set up data migration from the previous company, fantastic feedback on ease of use of app, so much functionality and automation. Starts to become intuitive after a while. I'm really liked how it can do all of my bookings, reports and create a full client journey. Everything is in 'real time'.

Minpunten:

So much still to learn, little errors when setting up can set me back but the customer support team have been great and advising and resolving everything! New clients who are not as tech savvy, try to sign up and get confused by clicking Facebook/Google to sign up as it the first thing they see. They forget their password/struggle and give up or phone me because they have miseed the 'Sign Up' call to action at the bottom - would prefer this to be the first prompt.

Reactie WellnessLiving Systems

4 maanden geleden

Thanks for the great review Sara! We're glad to hear you're having a good time with ease of use on the app and with the software. WellnessLiving not only provides the various tools you need for your day-to-day but importantly it combines them into a an intuitively packaged platform so it's simple to learn, and easy to switch from one feature to another. We've focused much of our tech development into the ease-of-use factor, and we continue to do regular updates to add little tweaks into the interface (in addition to adding new features) so that you can count on an experience that keeps improving over time. We even added a tool in a recent update (based on customers requesting the same option!) so you can omit the Facebook/Google sign up and have the main 'Sign Up' button appear first on the screen. Please don't hesitate to contact our Support team or ask our experts on the Community Forum, we'd be happy to help you enable that in Setup. Thanks for choosing WellnessLiving! Natasha B. (Customer Advocate)

Simon
Owner/ Founder in Australië
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Wellness Living Review

4,0 7 maanden geleden

Opmerkingen: Good experience generally. Some problems with processing payments which left me without cash flow for a period of time which was inconvenient.

Pluspunten:

Definitely for the management of scheduling. Text reminders and email confirmations are very handy. All employees can access the schedule easily

Minpunten:

Just really getting to know the features of the software so cannot suggest any further features that should be included.

Reactie WellnessLiving Systems

7 maanden geleden

Hey Simon, Thanks for the great review! We appreciate you taking the time to share your positive experience with WellnessLiving. Nowadays it's just so important that you have all the tools you need to support your studio, easily accessible in one place for your staff. The automations are especially useful because they do things for you without any input required. You just set it up one time, and it's like you have a dedicated office manager sending your clients email and text confirmations, 24/7. We're also really big on support because sometimes there is no substitute for having expert technical assistance available to you, whenever you need it. Please don't hesitate to contact our support team if you're ever having issues with processing payments or any other part of the software. We are committed to your success and we're always here to provide you with the solutions you're looking for. Thank you for choosing WellnessLiving! Sam N. (Customer Advocate)

Lacey
Owner in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best club software!

5,0 6 maanden geleden

Pluspunten:

I have used Mindbody, Shape.net, and other software that were not as user friendly and were over-priced. I have loved the support WellnessLiving offers as well as their monthly releases with new updates and features always trying to improve their product based on feedback.

Minpunten:

I do not have any complaints and I would recommend Wellness Living to any business.

Reactie WellnessLiving Systems

5 maanden geleden

Hey Lacey, Thanks for the review, we really appreciate it! WellnessLiving is a company built around a genuine customer focus because many of the other software providers like Mindbody aren't doing it. It affects the way you use the software, it affects your costs, it affects the quality of support, and all those things have a real impact on your business and the service you deliver to your clients. One example is that we are actively taking customer requests on enhancements and on the way they'd like to see certain features work, and we're actually making those changes to WellnessLiving to give you a consistently better product. It's amazing to the see the platform's evolution with each update release as you're able to provide more service options to your clients, utilize new integrations, and customize more to your liking with things like the store, the schedule, notifications, reports, you name it. Thanks for choosing WellnessLiving! Susan A. (Customer Advocate)

sanu
researcher in India
Schoolleiding, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

WellnessLiving is a powerful tool that can help businesses streamline.

5,0 2 maanden geleden Nieuw

Opmerkingen: WellnessLiving is a comprehensive fitness and wellness management platform that offers a range of tools and features for businesses. Many users appreciate the all-in-one solution for managing operations, including scheduling, billing, and membership management, as well as marketing and reporting capabilities.

Pluspunten:

wellnessliving platform includes tools for scheduling, billing, and membership management, as well as marketing and reporting capabilities, making it an all-in-one solution for managing operations.Users find the platform to be user-friendly, customizable, and cost-effective. These are some of the benefits that users often highlight about WellnessLiving.

Minpunten:

Technical issues: Some users may experience technical difficulties such as bugs or slow loading times, which can impact their ability to use the platform effectively.Limited customization: Some users may find that the customization options for the platform are limited, making it difficult for them to tailor it to their specific needs.User experience: Some users may find the platform to be less intuitive or find it difficult to navigate, which can lead to a less enjoyable user experience.

Reactie WellnessLiving Systems

vorige maand

Hi Sanu, Thank you for the great review! The thing about using software to run your business operations is that if it takes a lot of time for you to use, then the software itself becomes an additional operation for you. All the admin work, the manual entry of client data and bookings, etc - and that's especially important if you're using one tool for emails, another tool for scheduling, another for payments and so forth, as we've seen many businesses do. WellnessLiving solves that because it's really simple to use and on top that, everything is integrated all in one platform, with just one login needed. For that reason a lot of our customers are also able to cut back on their monthly software spend. Thanks again for the review, and please don't hesitate to contact our support team for help if you'd like any assistance with the software. Brian S. (Customer Advocate)

Melina
Melina
Sales Executive in Filipijnen
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 501-1.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

WellnessLiving is an excellent software when it comes to fitness and all related aspects of fitness

4,0 3 weken geleden Nieuw

Pluspunten:

The application simplified my life significantly. My team quickly adapted to the new platform without encountering any issue. The support team is efficient and reliable.

Minpunten:

Similar to most customer support services, there may occasionally be a delay.

Reactie WellnessLiving Systems

7 dagen geleden

Hi Melina, We appreciate the kind words! Our software is all-in-one, so the idea is to really streamline your software experience with one platform you can use to manage your entire business instead of juggling 5 separate tools as part of your day-to-day. With other solutions, we've seen businesses use one login for emails, another email for reports, a separate platform for payments and yet another for bookings, and the list goes on. WellnessLiving is one login, simple to learn and use even for non-techy users. It also makes it easy to manage things like staff access if you only want to provide certain staff members access to some sections of your business, based on staff roles or location. We're very happy to hear that you've enjoyed working with our customer support team, please don't hesitate to reach out if you ever have a question. Please also know that you can reach out to receive assistance at any time, it's specifically in cases where our team determines that additional investigation or development work is required that there may be an additional delay before a full resolution can be provided. Thanks again for the great review. Marina A. (Customer Advocate)

Lara
Owner in VK
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Game Changer

5,0 2 jaar geleden

Opmerkingen: Right from the start Wellness living were there every step of the way and have helped shape my Pilates business to run like a dream. Everyone at Wellness have gone out of their way to help and explain how I should be doing something or how to set up an area of the system to work it best for the business. In fact, some of the skills I have learnt from them, I am now able to use in my day job. From the start, Wellness Living has exceeded my expectations from a customer service point of view. They have patiently worked around my lack of IT knowledge to working across time zones - (I am UK).

Pluspunten:

The ease of access for myself and my clients is brilliant. All my clients love the fact that all they have to do is download an app in order to view, change or make an appointment. the integration with zoom has been a life saver during lockdown. I also really like the fact that the system sends out automated emails as a reminder for their appointments and even wishes our clients a happy birthday which is a personal touch that makes all the difference. Integration with my website was seamless as was transferring my existing client data

Minpunten:

I had to really think about this and the only thing I could come up with is that for a new user or member of staff, its difficult to explain the difference between purchase options and appointments.

Reactie WellnessLiving Systems

2 jaar geleden

Hey Lara, Thanks for the great review! At WellnessLiving we've given businesses a powerful set of features that are tailor-made to enable them to move services to virtual and add new revenue streams. With features like the mobile client app and our integration with Zoom, booking virtual services has never been easier for your clients. We're delighted to hear that your experience with our team members has been so positive and this is exactly what we're aiming for as a company. Be it from Onboarding to Customer Support, our agents won't just go through the motions but they'll actually CARE about your experience, they'll provide the best solutions to your inquiries, and they won't be afraid to make a helpful insight or recommendation when one comes to mind! At WellnessLiving, we know that not everyone who uses our software has the time to become a software expert. We'll handle that, so you don't have to! Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate)

Ryan
Owner in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Well intended, but a disaster overall!

2,0 2 jaar geleden

Opmerkingen: Terrible. Look, I'm a positive person, and I don't say a bad thing about anyone. But I need to do my part to keep others from making the mistake we did by going with Wellness Living. If they ever find a way to fix their issues and improve there terrible customer support, then this would be an outstanding product. For clarity sake, their customer support team is full of really nice people who want to help. The problem is that if you talk to three different people about the same issue, you'll get three different solutions and maybe one of them actually works. The software is too complicated for their own people to learn.

Pluspunten:

The two things we liked most about Wellness Living, was that they were a reasonably priced alternative to the over-priced Mindbody, and that the software was presented to be very powerful with lots of features that would enrich the user experience for our members.

Minpunten:

Just about everything, because almost nothing works correctly. Trust me when I tell you that you will pull your hair out using this software. From having to wait 5 or 10 minutes for a simple report to finish running (not exaggerating), to not being able to rely on the information in the report because it's clearly inaccurate. I honestly don't want to take the time to write about the dozens and dozens of unresolved issues we have been dealing with, but this software is a disaster! The best analogy I can think of is this. Imagine buying a new car that is supposed to have all the bells and whistles and new technology, but nothing works as intended. You go to start the car and instead the trunk opens. So you call to complain and they tell you that your "new feature request" will be noted, and when enough other people make the same request they will address it at that time. Hello! This is not a "feature request", this is a "fix your broken software request" so it works like any reasonable person would expect it to. It's unreal. I would never use WL again, and we are actively looking for an alternative.

Reactie WellnessLiving Systems

2 jaar geleden

Hey Ryan, Thank you for taking the time to submit a review. Be it positive or negative, we appreciate any feedback that helps us improve as a company. From Day One we've worked to provide WellnessLiving users with the same 5-star experience we would want ourselves as software users running a business. From our own experience we know how immensely dissatisfied businesses have been with our competitors like MindBody where it's clear that management isn't listening to users, which is why we're doing the opposite. We're always listening to our users so we can find out what we're doing right, what we're doing wrong, and how we can continue to improve our platform. We're very sorry to hear that this has been your experience and we want to know more about what happened so we can fix these issues right away. A manager from our Support Team will be reaching out to you to help make this right. Sarah M. (Customer Advocate)

Stacey
Vice President in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Intelligent Fitness

5,0 vorig jaar

Opmerkingen: It solved my online/ virtual experience that I was looking for.

Pluspunten:

We changed from Zenplanner to Wellness Living and we are very happy that we did. Wellness Living had the Virtual and On Demand features that we were looking for. Our on boarding process was seamless and anyone that I have spoken to was extremely helpful. Wellness Living is constantly updating and adding new features. They also provide video tutorials to review their monthly updates.

Minpunten:

The Email Marketing section could have more options for organizing templates and automations.

Reactie WellnessLiving Systems

vorig jaar

Hey Stacey, Thank you for your review! Your success on our platform is very important to us and all of our efforts are focused on helping your business grow through the power of easy-to-use software! We added our FitVID and FitLIVE features to make it easier than ever to take your business virtual, so you could give your clients an ever-expanding level of service from the convenience of their mobile devices, no matter where they are. We know onboarding and migration is the scariest part of switching your software provider which is why we put so much effort into making that process the smoothest experience imaginable. Our onboarding team has the migration process down to a science and our dedicated reps. really like to use their experience and system knowledge to help you and your staff get totally comfortable with our software. Thank you for choosing WellnessLiving! Sarah M. (Customer Advocate) P.S. check out our Community Forum to submit requests to add new features!

Jill
Regional Director in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

One Happy Customer

5,0 vorig jaar

Opmerkingen: We have been extremely happy with this software. So much so, that we have now implemented is at several clubs. Our clients love that it saves them money, compared to other club management software that we have used in the past. They also appreciate the ease at which their members can use it.

Pluspunten:

The initial data migration went seamlessly. The software is easy to use and easy for our members to understand. They love the ease of the app and are more inclined to use it, because of how easy it is. The reporting is exactly what we needed and there are so many different reports that we utilize. Finally, when we have had a question on issue, the support team has been fantastic at responding quickly and providing a resolution. Our club is so happy to have made the switch.

Minpunten:

The only thing we didn't like was with one of the sales reports. We prefer to see the money that we actually receive, not everything that was billed. Once we realized we had to go under the advanced settings, to change the report from accrual to cash sales, we were able to see what we wanted.

Reactie WellnessLiving Systems

vorig jaar

Hi Jill, Thank you for the amazing review! We are thrilled your data migration was a success and that WellnessLiving is helping you boost engagement with your clients! Switching softwares can definitely seem like a huge ordeal to any business owner but our onboarding specialists are pros at what they do, they help make the whole process a breeze and very quickly you start seeing the benefits of making the switch! Ease-of-use helps make it really easy for your employees and your clients to become accustomed to the new interface, although our Customer Support Team is keen on making sure you have all the support you need to be totally comfortable with the software. Every question or issue you need help with, we'll be there for you every step of the way. Again, thanks for your amazing review, and we are so thrilled our software and Customer Support Team have been able to make your life easier. Thank you for choosing WellnessLiving! Tony M. (Customer Advocate)

Shae
Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great Software; Learning Curves to be Expected

5,0 vorig jaar

Opmerkingen: I would describe it 4/5 stars. The software is smart and up to date, and for the most part makes my life easier. However, I have had really confusing issues come up from the small details which have made life harder.

Pluspunten:

The ability to create/edit/delete multiple classes of the same type at a time. The Zoom Integration feature. Ability to create memberships on autopay THE APP. I love the App.

Minpunten:

No calendar view available for client side of software. Creating "client types" which directly relate to different membership benefits is confusing. There is a constant question of "did the software do something weird again, or is it the client?" Some clients find the log in process confusing.

Reactie WellnessLiving Systems

vorig jaar

Hey Shae, Thanks for the review! Many basic softwares out there are simple to use but really lack many of the features you need to manage your business, while others offer more depth but the interface is so complicated and unintuitive that you basically have to be a scientist to fully understand and use it. WellnessLiving gives you the best of both worlds; an all-in-one feature set to manage every section of your business packaged in a modern, user-friendly interface that just makes it so much easier to follow. We regularly update our platform with powerful new tools and integrations to help keep you ahead of the curve. We're all about helping businesses use these features to pivot to virtual and even grow in spite of a pandemic that has forced many less-savvy competitors to close their doors. And if you need any help with that, just let us know and our support team will be glad to walk you through those steps. Thank you for choosing WellnessLiving! Natasha B. (Customer Advocate)

Ina
Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Life changing switch

5,0 2 jaar geleden

Pluspunten:

I switched from Mindbody to Wellness living about 2 years ago, and have never looked back. The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody. The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.

Minpunten:

I have no complains about the software. Maybe that there's a large amount of facebook page likes is required in order to use the booking feature, but that's on the facebook side not WL.

Reactie WellnessLiving Systems

2 jaar geleden

Hey Ina, We love when we get 5-star reviews like yours! When we hear such great feedback, it always makes us smile. We get customers switching over from Mindbody every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We may get customers that switch because of the affordability, but they truly become part of the WellnessLiving family when they experience how easy and convenient it is to use our all-in-one platform. From our mobile apps for staff and clients, booking and payment tools, next-level virtual options, and an automated marketing suite, we make it simple to manage and grow your business better than any other software! Again, thank you for the amazing review, and we're thrilled our software has such a big impact on your business and your life. We sincerely want you to know, we will continue to be there for you, every step of the way! - The WellnessLiving Team

Robbi
Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Fantastic

5,0 2 jaar geleden

Opmerkingen: ”We recently switched to WellnessLiving from Mindbody, which we had been with for about 10 years. The onboarding process was amazing and the ongoing tech support, as I am leaning the software, is fantastic! I am obviously still learning the new system but thus far, I am super impressed with both the ease of use as well as the stellar customer support. I would recommend that ANYONE using Mindbody seriously consider moving over to this platform!”

Pluspunten:

Ease of use Customer support Price Customer experience

Minpunten:

There are no cons. So far everything has been great!

Reactie WellnessLiving Systems

2 jaar geleden

Hi Robbi, Thank you for the amazing review! It never ceases to amaze us when we hear stories of businesses like yours that have decided to make the switch to WellnessLiving after spending years with other platforms like MindBody! We've made an extensive effort to beat our competitors on all fronts - be it in price, user-friendliness, features, and in customer support. Businesses can always count on our Onboarding Team to make the transition smooth and seamless, just like they have for thousands of our other customers! We're with you every step of the way, from helping you transfer your data into WellnessLiving to providing all the training staff need to begin using our platform. And on the go-live date in WellnessLiving we'll pass on the torch to our Customer Support Team, where our passionate team members are there for your business 24/7. We appreciate your stellar recommendation. Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate)

Jessica
Owner and Director in VS
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

If you're a music school owner, trust me I get how important this decision is.

5,0 5 jaar geleden

Pluspunten:

We have three locations, over 90 teachers and staff, and over 1,500 students. Choosing my management software has been extremely important to me , and I'm certain I have thoroughly researched every option . We started with Jackrabbit Since the switch , and it was...okay! It met our needs to some degree, but not all. Once we switched to Wellness Living in September of 2016, so much changed for the better. Our systems are now built on processes that take half the time because of all the automated features in Wellness Living WellnessLiving . My team has so much extra time on their hands now! It takes care of things that we always had to do on our own like notifying instructors of additions, deletions, and changes to their schedule, sending confirmation and reminder emails and texts to students, and booking new students or current students into additional programs. The schedule has always been one of the most important features to us. We have it up all day, and rely on it heavily. Wellness Living has, by far, the most interactive and convenient schedule we have ever used. We can do ANYTHING from the schedule, like create new lessons or classes, cancel lessons or classes, move lessons to another teacher (SO awesome for substitute situations), email, text, or cancel any student on the schedule, and a lot more. Other software programs we have used in the past force us to go to a different screen to do many of those things.

Reactie WellnessLiving Systems

5 jaar geleden

Hi Jessica! Thanks for your review and kind words. We know that the success of music schools like yours hinges on your ability to effectively organize, which is why we¿ve developed such a powerful scheduling tool. We couldn¿t be happier to hear that you and your staff have had such a great time using WellnessLiving and we¿re proud to be a part of your everyday!

Deacon
Owner ' Clinical Ayurvedic Specialist in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A software that is intuitive with a team who are dedicated to the success of your business.

5,0 5 jaar geleden

Opmerkingen: I can run my business without needing a degree on computer science!

Pluspunten:

When I finally switched to Wellness Living in April of 2016, I'd spent the previous 9 months agonizing about leaving MindBody Online. On one hand, my studio had 5-years of client data, and I was worried about the migration. Our staff was also familiar with the platform, and I was nervous about starting over with a new system. On the other hand, I was paying per month to run both studio locations, run they've engaged app and absorb their high credit card processing fees. To top it all off, we even needed to call into their technical support helpline to make minor changes to our schedule. Although any type of data migration from one system to another is never 100% seamless, the switch from MBO to Wellness Living was made seamless by the absolute dedication from the WL team. From sales to support, Wellness Living was single minded in the success of my business. We also received incredible training for our staff - something that we didn't get from MBO. In the end, we were up and fully running within 2 weeks. The functionality in the WL system is far easier to use (both studio ' client facing), we've had 0 outages, the cost of running WL are FAR less than many other systems and did I mention the WL team are fabulous? It's time to run your business on a studio management software platform that is intuitive, cost effective and with a team behind it who are dedicated to the success and growth of your business.

Reactie WellnessLiving Systems

5 jaar geleden

Hi Deacon! Thank you so much for taking the time to leave your kind review and for making the switch to WellnessLiving. We know that you and your staff are busier than most people can imagine, so spending tons of time learning a new software is the last thing that you have time for. At the same time, we also understand that having the best management solution for your studio can make all the difference in your day-to-day and long term success, so we always do everything we can to create the perfect software for you, while also making sure that you always understand exactly how to use it. Looking forward to growing more with you this year! Cheers.

Maura
Co-Owner & Director in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

We were paying an extra $1,000 to MindBody's partners for YEARS!

5,0 5 jaar geleden

Pluspunten:

Our first yoga studio opened 16 years ago, so we had to use MB. Since then, we've expanded to three studios and finally decided enough was enough! We were tired of feeling like we're a number, waiting hours--sometimes days--for a call back from their customer support line; we were unimpressed with how slow their system ran and how every transaction required too many clicks resulting in a poor business-end user experience; we hated that their system was dependent on Java, a well-known insecure and archaic plug-in, which constantly needed to be updated in order for transactions to run properly; and we disliked that even as a loyal customer, our rates continued to increase year over year. As soon as we switched, I was immediately impressed with all of WellnessLiving's integrated features. With Mindbody we paid an extra money per month for all of their extra partners including automated and email marketing, website widgets, customer engagement software and rewards program. WellnessLiving has everything all built in! I love that I can build a beautiful email template in Mailchimp and simply copy it over into WL to blast out to all of our clients. I also love that I can create and automate targeted emails to touch clients who haven't visited in three months and offer them a discount code to lure them back in (and help jog their memory that they want and need us in their lives!)

Minpunten:

Switching software systems is no easy feat. I had a dedicated migration specialist who continued to listen to my requests and needs during this huge change. My team (including myself) has had plenty of questions along the way, and WL has not only been responsive to our needs and concerns, but they continue to make us feel like we're a valuable part of THEIR team. With change, there's bound to be a few bumps in the road, but any time an issue has arisen, WL have immediately taken quick action to resolve and promptly assuage our concerns. This type of customer service is what makes us feel like they are truly concerned about our overall experience. We've made a number of suggestions to help improve our experience with their system, and WL continues to listen to us to implement these improvements. Because their system is based off of what their customers want and need, we continue to see software improvements each month that help us attain what we need to make our business run efficiently and productively. It's empowering, as a client of WL, to feel like my concerns and suggestions are being not only heard, but actually implemented into their system. I am confident that we've made the right decision to switch over to WellnessLiving and am optimistic that they will be instrumental in our business growth!

Reactie WellnessLiving Systems

5 jaar geleden

Hey Maura! Thanks so much for your review. We really appreciate you taking the time! At WellnessLiving, we do our very best to deliver everything you need conveniently, all in one place, so it¿s great to hear that you¿ve found what you¿ve been looking for with us while alleviating some of your stresses. And we know how stressful a new software can be, which is why our team is with you every step of the way and will always be available to you. We hope to fulfill your every expectation!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great software with some glitches

3,0 3 jaar geleden

Opmerkingen: We use this system because it is so much less expensive than mind body, but it has its drawbacks.

Pluspunten:

We like the user app and the interface when working through our browser. The app is studio specific so users are only shown our Products and services.

Minpunten:

The software glitches occasionally making it difficult for staff and members to access the schedule which is a huge problem. The app also lacks some important features and override permissions

Reactie WellnessLiving Systems

3 jaar geleden

Hello, Thank you so much for taking the time to leave a review. WellnessLiving strives to be the ultimate software solution to help you achieve all your business goals, so we're glad that you're enjoying our user app and interface! We're sorry to hear that you're not experiencing our usual level of speed and performance, but rest assured we are always working to optimize our platform. New features and requests are implemented based on customer demand, so be sure to check out our Community Forum and post your request so that other users can upvote your innovative ideas. WellnessLiving was built on the suggestions of customers like you, so we love to hear all your thoughts! Thank you so much for choosing WellnessLiving! -Blake M. (WellnessLiving Customer Advocate)

Andres
Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I tried Schedulicity, Mindbody and now have been using Wellnessliving for 2 years

5,0 5 jaar geleden

Opmerkingen: Free marketin
lots of tools for owner

Pluspunten:

While working with MindBody, I started to look for a new provider for many reasons: Credit Card processing was too expensive (main reason) Mindbody only allowed MindBody Hardware (WAY TOO Expensive) -add are mostly with third parties and at an additional cost (Online booking widget is HORRIBLE) Text message reminders were too expensive (Wellnessliving Text messages included in price) The schedule's platform was solely based on payments (appointments will change color based on the payment status) When I switched, the things that I liked from the very beginning were 1) How beautiful the design of the platform was 2) How easy it was to use 3) Clients can now login with Facebook (so they don't NEED to create a new username and password) 5)How easy it integrated into my website etc., etc. basically great from day one. Once all my client data was transferred and I mean even all my future appointments, EVERYTHING, I was able to really put Wellnessliving to work for my business. With the Text messaging Marketing feature I have been able to turn around multiple slow weekends (3-4 appointments booked) to fully booked weekends (12+ appointments booked). I simply send a text offer to the clients that have not been to the office for a few months, and they call back to take advantage of the offer. It's such a beautiful and lifesaving process! Lastly, If you need help at any point or have a suggestion, they will be there for you listening. That is very Important for me

Minpunten:

What I like least about the software is that at times it could feel expensive but then I remember ALL the features that it has...

Reactie WellnessLiving Systems

5 jaar geleden

Hey Andres! Thank you so much for leaving your review and for deciding to choose WellnessLiving. We are always working hard to offer the very best features and options to meet your business' unique needs, while alleviating as much stress as possible, so we are ecstatic to hear that you have had such success with our system. Your success is our success, which is why we put such a focus on your ability to market, bill, connect, and schedule with ease. Keep in touch; we love hearing from you!

Craig
Owner in Canada
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

It is easier to use and a great price, making the switch was one of the best decisions we've made.

5,0 5 jaar geleden

Pluspunten:

I made the switch to WellnessLiving in Nov 2016 and we are so glad we did! We used Mindbody Online for over 6 years and found MBO to be very expensive and complicated to manage. We wanted something simpler at a good price. After completing several online demonstrations of some other softwares, we were more than pleased with WellnessLiving. After the switch, the WL team took time to train us, answer questions, and gave us as much time as we needed to be comfortable with the software before the transition. Transferring the data was probably the most stressful part of the process, but the team at WellnessLiving made it quick and painless. We did have 1 error after the transfer and they were quick to make the correction to the system. There was no extra work on our part! Staff and clients were a little nervous about the transition, but once they got a chance to see and experience the new software, we have had nothing but compliments. Our online sales have jumped 60% - paying online is much quicker and more convenient! The support team has always been very helpful in quickly answering our questions and educating us. Over the course of a year we have seen WellnessLiving implement some amazing upgrades taking our feedback to heart. It is always evolving to serve our studio even better. Switching software can be scary, but with a well managed software like WellnessLiving, it is easier to use and at a great price, making the switch was one of the best decisions we've made.

Minpunten:

If we have to list a con, the one thing that comes to mind is sometimes the dialog box that confirms a task has been completed lingers a little longer than needed. The site can be a little slow during peak times, but has never been to a point where it's become an issue.

Reactie WellnessLiving Systems

5 jaar geleden

Hi Craig! Thanks for leaving your review and making the switch to WellnessLiving. We know how nerve wracking the transition can seem, which is why our team is so determined to alleviate any related stress and make the process as smooth as possible. We are always here for you and working to make the system work exactly how you need, so be sure to submit any suggestions, or requests you have to us through the Support Center and we will review them right away as always. We could not be happier to hear that your experience over the past year has been so awesome and that you have experienced such incredible growth with us. Looking forward to another awesome year together in 2018!

Chris
Owner in VS
Alternatieve geneeskunde, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Wellness Living: A good idea, with poor execution

2,0 3 jaar geleden

Opmerkingen: Implementation required numerous "workaround" to get the system functioning for our business model. I never like workaround because they require extra attention to maintain and they often fail, which several have since implementation. To ensure readers that I am not simply a disgruntled, malcontent.
In the almost 2 years that we have been using this tool, I have personally submitted 16 engineering level changes to WellnessLiving. This means that the issues I have had with the tool were serious enough to warrant software engineer level attention AND planned changes to the softwares operational or process flows. I was told this tool has been in development for 10 years but it truly feels as if I was beta testing and sub par product. The way their email system works is arcane WYSIWIG editor with VERY limited image and file management. A BIG ISSUE IS: The products in the store can NOT be placed in the same cart as our services so we are forced to run multiple transaction with a client credit card if they want to book a workshop and buy something from our store. I have had the second transaction be rejected because the bank card assumed it to be an error. Why would they do that? WellnessLiving charges a small fee for every transaction so, in my considered opinion, these additional transactions add a lot to their profit margins but are a significant inconvenience for my clients. There are many other solutions out there, make sure you check them out too.

Pluspunten:

We were looking for an all in one solutions to manage our business model which includes a training center, wellness clinic, space rental, a store and memberships. WellnessLiving seemed to fit the bill and they seemed to have the xperience to pull it off.

Minpunten:

Coming from a database development and management background, I was stunned at how poorly organized the process flow was within the tool. From client registration to product sales, the logic to get from point Å to point B is very cumbersome for admin and client alike.

Reactie WellnessLiving Systems

3 jaar geleden

Hi Chris, Thank you for your feedback. I'm sorry to hear that our software wasn't fit for the unique requirements of your business model. We always appreciate hearing about the new features each business owner would like to see in the software to make it work more in sync with their own processes and we wish we could implement them all! We use our Community Forum to track these requests and it also gives our other business owners an opportunity to vote for their favorite features - this way we can make sure to prioritize the most highly requested features. Feel free to add any additional feature requests you may have straight to our forum and we very much look forward to continuing to build the software with your help, as we have done with our customers for years. - Jenny P. (WellnessLiving Customer Advocate)

Shawn
Dance Instructor/ Business Owner in VS
Uitvoerende kunsten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

WellnessLiving Review

5,0 6 maanden geleden

Opmerkingen: Overall, I like all of the features and I especially appreciate how affordable it is!

Pluspunten:

I love the how usuer friendly most things are. I like the ability to quicky duplicate classes and purchase items. I like the ability to group members and to email/text members. It really is a one stop shop! I also love the reports!

Minpunten:

I feel that sometimes there are a few more steps then necessary. Things could me streamlined a bit. I also receive complaints about glitches and errors from my clients semi often, when they are trying to sign up for classes.

Reactie WellnessLiving Systems

6 maanden geleden

Thanks for the great review Shawn! WellnessLiving is easy enough for anyone to use, which is important especially if you have clients who have never used software before and you want it to be really easy for them to make their bookings and do their purchases, hassle-free. Because it's customizable you can tailor everything from booking policies, available purchase options and schedule visibility to your liking. And you can switch it all around down the line if you feel like making any changes! It's all easily done from Setup with one just login – no more need for seven different accounts with various tool platforms for emails or scheduling or payments. Everything you need to run you business, integrated all in one platform. That's why we're here! To help make your life easier as a business owner. Thank you for choosing WellnessLiving. Christopher R. (Customer Advocate)