BOSSDesk reviews

BOSS Support Central - A Remote Support Must Have!

Opmerkingen: We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Pluspunten:

The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Minpunten:

We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

Awesome product and support team for automating and streamlining your service desk.

Opmerkingen: We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Pluspunten:

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Minpunten:

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Beta Ticketing System

Opmerkingen: Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where.

Pluspunten:

The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used.

Minpunten:

This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports.

BOSS Desk Review

Opmerkingen: It has been great overall the customer support is very responsive and they are very helpful

Pluspunten:

I love the functionality of BOSS and having to have the flexibility to create your own work flows and service requests that are Taylor made for your organization

Minpunten:

It doesn’t have the HP warranty information

BOSSDesk pro and cons

Opmerkingen: Overall, a good product and I will recommend to others to try the free trial and see what you think.

Pluspunten:

The ease of use and tracking capabilities of assets

Minpunten:

We had some issues with most of the updates that caused hiccups

Alachua County BoCC Views

Opmerkingen: Great software for the price. We are paying the same amount we did several years ago.

Pluspunten:

This is a good application for help desk support, & IT asset tracking.

Minpunten:

After a couple of upgrades, I am no longer able to assign "Primary User" to a computer. Also, when entering assets, I can only enter one, then back out to main CMDB to enter another. I used to be able to enter in a device & then click 'save & add another'. This function has been lost.

BossDesk

Opmerkingen: We use BossDesk for our helpdesk solution as well as Asset Management as well as Self help point for our customers. The support staff is exceptional and makes setup and troubleshooting super easy.

Pluspunten:

The ease of use is extraordinary. Asset management is definitely a breeze once everything is setup. Ticket management and history of issues is easy to track based on both the customer involved and the asset. So problem management can be tracked down to the customer or device.

Minpunten:

There really is not anything I can think of I would point out as being a negative

A Great Product

Pluspunten:

The Ease of use and the responsiveness of the support team.

Minpunten:

I really don't have anything bad to say about the software.

Great Product!

Pluspunten:

BOSSDesk is very user friendly. From an administrative aspect it is very easy to user and configure for multiple differing roles and functions within an organization.

Minpunten:

Initially reporting was not as robust but they have steadily worked to improve this within the product and are offering other alternatives for reporting and dashboard creation.

BOSSDesk a win/win cost effective service desk management system

Pluspunten:

The ease of use on this application can not be stressed enough. After initial setup, the application can be as simple or complex as you need for a range of uses. The team at BOSS really strives to help you get your needed setup.

Minpunten:

The only flaws I have seen are occasionally having software or hardware system issues, however, BOSS support is quick to respond and usually resolves faster than any other software vendor I have dealt with.

Always can find new ways to leverage BossDesk to do more.

Opmerkingen: BossDesk is providing us with a solid ticketing system. The additional features like being able to turn emails into tickets makes this product very useful.

Pluspunten:

The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful. There are a lot of features associated with BossDesk that allow you to feed into the application with email or Google, and this has proven to be a game changer for us. We can create a "comment" in a Google doc and use the Boss postbox feature to create a ticket off of this comment. We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.

Minpunten:

BossDesk has a dashboard with widgets that display ticket counts and allows you to open a view of those tickets - I wish it could use "custom" fields from the service requests to create dashboard items. Also, management would like to see more reporting features. All in all, still not too much downside to BossDesk.

3+ Years and Counting Satisfied BOSS Customers

Pluspunten:

In addition to being straightforward to use for both my staff and our users, The graphical interface is very intuitive and provides many features/functions to our organization. Probably most helpful is the ability to create and track service tickets all from emails. For those users who are a bit more saavy the web interface is great and provides a more robust experience. Lastly, customer support is great!

Minpunten:

Not too much in the complaint department. The software performs as you would expect and even has some additional bells and whistles that enhance the experience.

Great Ticketing System

Opmerkingen: We have been using BOSS for over 10 years and love the consist improvements the BOSS team is always making. They provide great customer service!

Pluspunten:

Love the ease of use and easy to understand interface.

Minpunten:

There is nothing we are not happy with, if we are unhappy with anything the BOSS teams helps us fix the issue or helps us with custom work.

Awesome product and support staff.

Opmerkingen: We use this awesome product to manage our IT support processes to support all our employee needs.

Pluspunten:

BOSS is comprehensive and suits our environment. We like it so much I wish our organization could use some of the features to replace functions but we are prohibited and must use our in house products. Support staff and development teams are very interactive and eager to and constantly improving the product.

Minpunten:

Nothing. I'm all in on this one. It is so diverse I don't think we will every utilize it all but who knows.

Long time BOSS user

Opmerkingen: I have been a BOSS user since the only product was DAIGwin. I have used the BOSS software at several locations and on several jobs. Each time I can honestly say that when an idea was presented from the user community, BOSS listened ad tried to implement the changes necessary to keep their software evolving.

Pluspunten:

We implemented the helpdesk software several years ago. it has always been user friendly and the changes that have been made along the way have helped our organization.

Minpunten:

I am not sure that I have anything that I like least.

One of the Best Helpdesk and asset management software packages I've used

Opmerkingen: We have been a Boss customer for about a year and a half now. The software works as advertised and the Support for the product is phenomenal. No matter what we want or need changed or ask, it is promptly taken care of and handled with professionalism. I cant say enough about customer support as they are always responsive and open to new ideas and concepts on improving the product not just for us but all their customers. Our ideas and needs are always considered seriously and we have seen the product evolve and change to meet whatever needs we may have as well as anticipate future needs.

Pluspunten:

Ease of use and customization

Minpunten:

Reporting is a little less than inspiring but has definitely improved and the new version coming looks much better in this regard

Great!!!

Opmerkingen: Inventory Management

Pluspunten:

The software is customer and user friendly and love the fact that custom fields can be added. I would recommend BOSS software to any business or local government that need to gain control of managing tickets and managing their inventory.

Minpunten:

Routing rules for groups and teams take time to learn. The need to fully understand BOSS and how to utilize the software for reports etc. need to be more hands on.

BOSS has been a great addition to our Help-Desk team, we love this application.

Opmerkingen: Keeping track and record of all my help-desk tickets, it helps the team go back and search the database for resolved issues, the team works fater and better organized.

Pluspunten:

The application is super easy to use, easy to customize and they are always available to assist with any issues.

Minpunten:

The reporting needs improvement, it can be a little confusing creating your reports, a better mobile app would be a plus and also workflow approval process.

Great ticketing and asset management solution

Opmerkingen: BOSS allows us to keep accurate inventory of our technology infrastructure. The ticketing/help desk functionality and reporting allows us to ensure that our end users issues are addressed appropriately and in a timely manner. You would be hard pressed to find a solution that offers everything that BOSS does at a price point that fits the budget.

Pluspunten:

Helpdesk ticketing, inventory, reporting

Minpunten:

SQL process does get pretty intensive and can tend to eat up a lot of resources.

BOSS Solutions Review

Opmerkingen: I enjoy working in BOSS as an end user and as an admin. I use BOSS to keep up with my school's inventory and with our technical trouble tickets. BOSS helps keep us organized and efficient. I do wish the BOSS conferences weren't so expensive.

Pluspunten:

The ease of use and the helpdesk support people are always willing to help.

Minpunten:

I am not a fan of the mobile app. It could be because I don't use it as often.

BOSSDesk is an intuitive and reliable Help Desk Ticketing tool.

Pluspunten:

Some of the most impactful features are the Incident Management tools and Email Settings.

Minpunten:

My team is very happy and pleased with this software! We have no complaints. It's very useful as it helps us provide instant support to our users.

It's the backbone for many of our service departments

Opmerkingen: BOSS Solutions Support Central has proven to be a flexible and reliable asset for many of our service departments throughout Forsyth County. It's the primary means for all county employees to request assistance with computer and communications related issues. Our GIS department uses Support Central for every service request it receives and it's employees use the timesheet feature to track their time on each service request. Our Communications department uses Support Central to service the projectors in our meeting rooms. Our Sheriff's Office uses Support Central for all of their internal service requests for equipment, radios and department-specific software issues. Our Parks & Rec department is considering using Support Central for internal service requests as well as integrating this into a web-based service for our citizens to report service requests for park facilities. We've been a BOSS Solutions customer since 2007. Our positive experience with the application, the customer service and the company as a whole gives us the confidence to roll Support Central out to other departments as an integral part of their plan to provide effective and efficient services to the organization.

BossDesk Review 11-2024

Pluspunten:

Ease of install and configuration. Very versatile to match the needs of organization.

Minpunten:

None that I can think about at this time.

Excellent product, Customer Support and adaptability!

Opmerkingen: Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access. We use the reports to manage all of our helpdesk functions. BOSS reports provide management valuable information on trends and technical support resource utilization.

Pluspunten:

Customer Service and Flexibility

Very Good Experience with BOSS Support Central

Opmerkingen: Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before. Also, the inventory management functions have been very useful and allowed us to computerize all of our inventory in one central location.

Pluspunten:

Very easy to manage and access trouble tickets. Very nice inventory management functions

Minpunten:

None that I can think of