Employment Hero reviews

Love the platform, makes on boarding new employees a breeze.

Opmerkingen: Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Pluspunten:

Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Minpunten:

I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Employment Hero was supposed to make our life easier...

Opmerkingen: Overall, the platform has decreased the amount of time we were spending on the HR & Payroll function, our biggest win was the automation of the onboarding process.We are still struggling (nearly 18 months down the track) with some of the Rule Sets in the payroll function that do not work how they need to - we are manually adjusting some payslips every week.The support team are not very supportive in the first instance. We have been left high and dry and missed the bank cutoff on our pay day on several occasions because of their lack of response - which has meant that 150+ people got paid a day late - not ideal. Once you actually get in contact with a support person, they are generally quite helpful, however, I am still waiting on a response to a support ticket that was placed over 4 months ago - seems its too hard, so they are just ignoring me. Even the Customer Success Manager has not followed it up.New features are rolled out without proper testing - for instance, the paid break feature. It seems that they are intent on creating new features that are not crucial to our business and leaving the core functionality behind.Should have gone with Elmo.

Pluspunten:

The automation - onboarding, leave requests, timesheets, payroll.The app - mobile HR on the go.

Minpunten:

The implementation phase - we completed as many checks as we could, but as a manufacturing business that has hourly paid & salaried staff, with multiple shifts across 2 sites & a specific Enterprise Agreement, we could not identify every single scenario, so after we rolled it out, there we unforeseen issues that we were just left to deal with. Once the implementation team completed the implementation to their satisfaction, they wiped their hands of us and handed us over to the support team, who never answer the phone and take their time to respond to your queries.The system is not flexible - there are several feature requests that we have put through because it just doesn't work as we need it to. The reporting needs to be better - the graphs are pretty, but I would like to be able to download the data behind them - some reports you can, some you can't. The goals module may work for professional services businesses, but not for manufacturing.The payroll platform reporting also needs to be more flexible - you can only create custom reports on certain things. We need to slice & dice information and the only way to do that is to manipulate it in Excel.The integration of the HR & Payroll platforms. Leave requests & expense reimbursements do not integrate from HR to Payroll. Neither do terminated employees integrate from Payroll to HR - if you terminate someone in Payroll, you have to replicate it in HR, so double-handling.That stupid app SWAG - should never have changed it.

Great HRIS!

Opmerkingen: Great automation of what used to be heavy processes

Pluspunten:

One stop shop for all your recruitment, HR records, payroll, and talent management!

Minpunten:

Would like all managers to be able to access more in the talent management

Don't waste your time

Opmerkingen: We will be cancelling our contract and looking for a different app. Overall a really frustrating experience, made even more frustrating by the fact I reached out to them with this feedback and just never heard back. For the absolutely outrageously high price it costs it isn't worth it, and there are many other apps out there for cheaper.

Pluspunten:

It sounds great on paper, but it is far from it.

Minpunten:

It is lengthy and difficult to set up, the customer service team takes an average of 3 days to get back to you with answers to any questions you might have, the rostering system is clunky, the app doesn't work for staff, managers can't update rosters via the app and need to log on to a desktop.

Great on paper but lacking smooth functionality

Opmerkingen: Relatively good, great concept, aesthetic user interface, clunky functions here and there, setup support for payroll is not helpful.

Pluspunten:

One place to store everything HR, keeps everything quick for onboarding and saves time and resources

Minpunten:

Setup was painfully long with minimal help especially with payroll. To the point i had to explain things wrong within the system and explain how to fix it. New employees are not forced to complete there induction and policy content to be considered onboarded and can start the job and not have done anything.

Employment Hero is Hero

Opmerkingen: My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company

Pluspunten:

Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company. The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.

Minpunten:

Inability and restriction on scheduling report, announcement etc means you cannot customise this . It will be great if more research and development is done on scheduling reports, announcements etc .

The BEST HR and Payroll platform

Opmerkingen: We implemented the Platinum model and it comes with everything you need. We are purely a digital now - gone are the paper-based days of people records.

Pluspunten:

Employment Hero is the whole 'kitchen sink' and more. The ease at which you get things done is impressive.

Minpunten:

On the Organisation Employee List, 'pending' employees are shown. It would be ideal if you could choose whether the candidate is 'pending' or 'active' because some of our recruitment is highly confidential.

Great Aus based HRIS

Opmerkingen: Great! Easy to use. Engaging for our team and love the advice provided and the occasional webinar.

Pluspunten:

Easy to use. Engaging for our employees. Integrated Australia HR advice.

Minpunten:

Support queries take a long time to get a response.

Our first 6 months utilising Employment Hero

Opmerkingen: Overall it has been an important tool that has made growing our team a lot easier and ensured we are supporting our team ensuring we are following all the best practices of HR.

Pluspunten:

Employment Hero was the first time we were introducing an HR Platform within the business. The fact that it has a rewards program was very exciting to the team and created buy-in which allowed us to create engagement through the team. Having a great policy and performance review templates allowed us to create processes around how we engage with our team and set standards.

Minpunten:

Not being able to customise colours on the UI to match branding.

Employment Hero

Opmerkingen: Overall we didn't really need to spend the money and purchase the product, but now we have its good that we can keep everything together and the fact its linked to automatically update polices etc is great

Pluspunten:

Employment Hero is easy to use, keeps everything in one place - updates policies automatically - plus there is the added bonus of all the benefits

Minpunten:

I don't like how Employment Hero doesn't communicate back and forth with Xero, its only one way and is frustrating as it doesn't always work when staff update EH files

HR made easy

Opmerkingen: The fact we can have up to 350 people inducted and work ready over our peak season the thing we loved most was the ease in which we could do multiple pays per week for the different divisions we have, and the fact employees can access their payslips, leave balances etc is just awesome.
We most definitely saved hours pay day by using this system very happy we made the change to Employment Hero.

Pluspunten:

We found the system super easy to use once set up had been completed it was a very simple process to move over to Employment Hero - We use a lot of seasonal workers through Cherry season and this system made it so much easier for employees as well as the admin team.

Minpunten:

Not so much as liking least but it just took a while to work out which information was where in the menu

Feature packed software for a HR platform

Pluspunten:

I'm pretty pleased with it as a whole. With the HR platform, I can aggregate rules and processes for all staff and rest easy knowing that they comply with all applicable laws. It's an excellent payroll solution. The pay stubs are detailed, removing any uncertainty and ensuring that employees are satisfied. I have no hesitation in recommending the program to any SME entrepreneur looking to run their company more efficiently.

Minpunten:

There are a lot of well-thought-out functions, and the major drawback is the time and expense of custom contracts and policies are likely to be an aspect of the past. The primary issue is that there's no one-click option to navigate back to the application form after seeing or emailing an agreement to a target; instead, you must do another search or switch to the browser.

HR made easy

Opmerkingen: EH replaces so much paperwork and files that were previously saved on the server which needed to be printed, signed and scanned. EH replaces all of this.
Self implementation was painless.
On-boarding new team members is only a few clicks.

Pluspunten:

Time-sheets and leave application from the app Today's events in the app Certifications to automatically control licences, tickets and qualification replacing onerous spreadsheets Content Management - ability to add templates and link these to the relevant team members HR Documents tab in the personnel file - so easy to issue and finalise contract, pay reviews etc. Reviews in EH replacing a manual paper system Good screen layout - easy to navigate

Minpunten:

My only reservation in opting for EH was the lack of a Learning Management System (LMS). Now that GO1 is available this should meet our requirements.

Customer review

Opmerkingen: As a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.

Pluspunten:

Stable platform, it works and is simple for staff to comply with

Minpunten:

The platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

Dissapointed

Opmerkingen: Went through a lengthy sales process to get setup with an account. From there it was all downhill. Compared to our current service EH is very complicated and takes 40 days to implement. Unfortunately we're locked into a 12 month contract which we have to continue paying even though we haven't used it for a single day - gave it up 12 days into the setup process.

Pluspunten:

The sales website is really nice and they make it look great....

Minpunten:

The Android app is unusable. Literally couldn't log in no matter what. Check out the reviews on the app store - lots of other users have had the same experience. Backend on the website is very complicated compared to the system we use (that we were going to move from but decided not to). Payroll and HR are advertised as a single solution when in reality there are two separate portals. It's all a bit confusing and convoluted and more expensive than our current platform. There are better platforms out there.

User friendly and full of features

Opmerkingen: Hr is all in one easy location now, and easily accessed from everywhere.

Pluspunten:

It is easy to use and navigate around, for both staff and administrators. It has everything built into it that you would need in an HR software. From the easy on boarding, including the ability to advise staff of new starters requirements, to the inbuilt contracts, the easily editable contracts and forms you can add yourself to the performance reviews to the ability for the organisation to stay on top of certification requirements.

Minpunten:

It would be nice to be able to hyperlink to other documents. such as the policy section, in a policy there may be reference to a form that needs filling in. Would be great if we could like those.

Hero by name, hero by nature!!

Opmerkingen: The company I am employed by (Scooter Hut) use Employment Hero for rostering, staff communications, some* bonuses, documentation of employee certifications and much more. I am so thankful they do use it as it has made my life much easier and more rewarding from an employee point of view.

Pluspunten:

Employment hero has made my transition into a new company so simple and pain free over the last 9 months. It has taken the pain out of scheduling and I have received some great discounts and benefits. Every company would be better off with this setup. My Hero!!

Minpunten:

I would love the opportunity to have a dual benefit system where I could earn Hero Bucks whenever I have spare time by completing data entry or other online tasks. An added bonus would be to be rated on your performance of said tasks and get bonuses for great ratings. This would not only reward any quality content being delivered but ensure whoever is getting the tasks completed can be assured of the best possible quality completions.

Review for Employment Hero

Pluspunten:

Employment Hero is super easy to use. The instant benefit we received was taking our onboarding and HR to a system with paperless processes. Long term I'm looking forward to have all information in one place which can easily be tracked and reported on. Employment Hero also has so many great special features, and they keep adding to the platform to stay ahead of times and provide value to its costumers. Customer service is excellent, quick response and helpful, friendly team!

Minpunten:

The cons we are facing at the moment is missing out on some of the payroll functions as we are running payroll through another system.

Great Platform

Opmerkingen: We have been with EH for almost 3 years now and it has been great to watch the platform continuously grow and improve. Overall it has been a positive experience for us and has provided piece of mind when it comes to HR and payroll processes. We also really enjoy the Employment Hero News articles.

Pluspunten:

EH has allowed us to streamline our on boarding and payroll process while keeping us completely paperless. It has created so much ease for imputing employee information, managing leave requests and processing payroll. Staff love the app and the ease it provides in updating personal details and submitting leave.

Minpunten:

The reporting functionality and the visualisation of the reports could be improved and possibly being able to customise the Security Groups in more detail.

Employment Hero is the way to go!

Opmerkingen: The experience has been great, from engaging with the sales team, talking through options, to data gathering and building the platform, someone has been available through the whole process. The launch kit was amazing and was so much help in preparing for rollout to employees.

Pluspunten:

The whole platform is easy to use and simple all whilst capturing all the critical elements I was looking for in a system.

Minpunten:

We have a team in the Philippines and while it is available to them, I would love to see the benefits and wellness available for them too.

All our HR needs on one platform

Pluspunten:

Onboarding our employees is a simple and easy process. All HR records are kept in one place and we are able to keep paper files to a minimum.

Minpunten:

Some of the reporting features are not as straightforward as they should be - such as not being able to report on multiple leave types

EH has provided an excellent system that has a value proposition which rivals the largest HRIS's

Opmerkingen: Paperless onboarding! Certificates/compliance reviews!

Pluspunten:

The ease of use and roll out has been fantastic. The cloud based system doesn't require dedicated IT resources and can managed and rolled out by anyone. The paperless onboarding/contract signing is fantastic!

Minpunten:

To upload and edit HR documents requires mark up and emailing to the support team. Onboarding doesnt force the staff member to fill out all relevant personal data fields. Onboarding module doesnt apply to contractors thus I have to add them through the employee side (whilst stipulating that they are a contractor).

The Employment Hero platform has introduced an effortless and smooth transition to our company.

Pluspunten:

Functionality of having the mobile app for employees to log their leave requests, timsheets, view the staff directory and the web-based userface for being able to record, track and manage employees. Also, the on-boarding features are very time sufficient. In the past, our company documented everything manually and printed pages of contracts which would require a physical with signature. Now with Employment Hero everything is completed on the platform and located in one central location and new employees have the ability to login and view as well as digitally sign their employment contract/offer of employment. The ability to review payslips is also a great and private feature of Employment Hero - It is something we are not using at the moment but at looking at phasing out in the near future.

Minpunten:

I don't really have any con's of the software application within Employment Hero. Maybe the opportunity to have a Time in Lieu (TOIL) reporting system can be explored by the developers would assist us more in our operations functions.

Employment Hero feedback

Pluspunten:

The onboarding process, performance reviews and surveys

Minpunten:

- Policies - the "mandatory " option; staff interpreted that if it is not mandatory, it does not apply to them and they have to knowledge it. Perhaps change to "signature or be able to remove that option."- Emergency contact should be mandatory but it is optional. - updates to the profile directly and not from the "import option" example; be able to change the job title on each profile individually. - it is not a full integration with XERO

Makes life simple

Opmerkingen: Employment Hero has made our HR life easier, it provides one place to keep all our staff files and talks to Xero. We are still not using it to its 100% functionality, but finding better ways each day. Customer support is excellent.

Pluspunten:

The ease of use and Xero integration and being cloud-based

Minpunten:

can't say at this stage, we haven't found many issues and we are not using the software at its full capacity.