Qualifacts Insync reviews

Billing Manager

Opmerkingen: We have been extremely happy with Insync so far, we're only a few months in but the amount of options and reporting is amazing.

Pluspunten:

Reporting capabilities, claims options, work que's

Minpunten:

Time it takes to correct a problem, the repositioning of the screen when opening a new screen.

1ST REIVEW

Opmerkingen: SO FAR IT HAS BEEN FINE. TOOK ME A WHILE TO FIGURE OUT SOME OF THE THINGS BUT IT IS WORKING OUT

Pluspunten:

IT IS USER FRIENDLY. AND LEARNING A LOT.

Minpunten:

WHEN THE PATIENTS NAME POPS UP AUTOMATIVLY AND THAT'S NOT THE PATIENT YOU ARE WANTING THERE.

A mediocre review

Opmerkingen: I am not sure I would invest in it again.

Pluspunten:

It is not as good as the credible product. I like the color scheme and the layout.

Minpunten:

The helpdesk staff are friendly but there are too many repeat tickets. The helpdesk does not know how to handle a small company with no experience in managing a health record. For example--change in codes requires more than a fee schedule change many other tickets to be put in. Terrible experience. One year of addressing this issue so we can bill the service-unacceptable.

Daily Insync User

Opmerkingen: After a short time utilizing Insync it was easy to navigate and it is efficient to carry over information from a previous note.

Pluspunten:

-Being able to slide appointments to a different time slot -Seeing the number of started notes vs unstarted notes -The option to send to dos

Minpunten:

-Unable to copy and paste in charts in documentation -Having to reset the time seen when other information is not added in a specific order when scheduling an appointment

Love working with InSync!

Pluspunten:

We have worked with InSync since 2017, and they continue to make improvements and streamline the system every year.

Minpunten:

Other than the occasional glitch, I have no complaints!

Awful, RUN!!!

Opmerkingen: Want support? Nope, call or email India/Philippines/Pakistan and they will 'open a ticket' as they are 'not the right department'. Still waiting on one from over a week ago. The overseas staff is just like all of the other overseas staff everywhere, they are not allowed to think, they must read from a script. They don't listen, so they never understand the question until you go over it again and again. This is a very complex billing platform with no support, AND a LONG contract that you cannot get out of. You will regret using this.

Pluspunten:

Not a thing. There is no redeeming quality.

Minpunten:

Everything. We just discovered that in 2024 alone (6 months), 663 claims NEVER generated. Why? So many issues with not creating revenue, claims or invoices. This is over a $1 million loss as many of the claims are medicaid with very tight timely filing requirements. Also since the Change Healthcare hack, they are making us use Availity and more than half of the claims we download from Insynch and upload to Aviality are 'missing', making a horrendous process to identify which went out and which ones failed. Insynch uses multiple clearinghouses to complicate things further.

Getting Job done

Opmerkingen: So far so good, they get job done, they correspond quickly.

Pluspunten:

That is more efficient getting issues solved

Minpunten:

Personally I like to speak to someone by phone, I'm old school.

Senior programmer

Opmerkingen: use reports and take care of 837 billing, 835 receipt and balance

Pluspunten:

System stable and friendly customer services.

Minpunten:

some report pattern can not be saved and identify ID for insurances is wrong in billing.

Insync Review

Opmerkingen: overall its a good app but it should be little more user friendly for the admin to make or add changes

Pluspunten:

for the most part it works pretty well with no issues

Minpunten:

when a client cancels the confirmation should not go out

This application has the potential to be great with a massive overhaul

Opmerkingen: Overall, I believe this application has the potential to be really good though it needs a rather substantial overhaul to be fully brought into the 21st century. For an application that hasn’t been around a decade, some of the features are quite dated and there is zero transparency on suggestions for application modifications and seemingly zero quality control. I firmly believe that many of this platforms limitations is the result of skill (or lack thereof) of the developers as many much older EMRs have the basic functions that InSynch lacks.

Pluspunten:

You can add your own forms and documents. (Although said custom document seem to exist pretty much as stand alone documents. There is no way to inject otherwise populate data already within InSynch into said forms thereby requiring lots of manual typing of duplicative data).

Minpunten:

This application has NO test environment. This means when you Go Live and as you continually onboard new staff, you will be playing around in your live system. This matters because there is no way to delete anything in this platform, not even as an administrator. The application is exceptionally slow. There is no global autosave feature which means that there is a huge possibility of loosing data. Pages take a long time loading. The calendar needs a massive overhaul as it is very dated and rather limited. Providers cannot individually set their availability. Availability is limited to the agency hours and no appointments can be set outside of this without resorting to all sort of antics. Client documents must be added one at a time. Actually, very little can be completed in this application in bulk, which is very frustrating and time consuming. Moreover, you cannot download a clients entire chart at once. Each document must be downloaded one at at time which is unnecessarily laborious.

Easy to use

Opmerkingen: [sensitive content hidden] were very helpful!! [sensitive content hidden] was a great trainer and knew all the answers and was willing to help make changes right then in real time to help our agency use the sytem. [sensitive content hidden] answered us in a timely manner and was very helpful with all of our needs and wants. I enjoyed working with them both.

Pluspunten:

easy to use, booking easy. [sensitive content hidden] was able to help meet any needs we had with InSynch working for our current work flow.

Minpunten:

a lot of glitches at the beginning starting phase. But our support helpers were great in sorting it out.

Insync Review from AATPC

Opmerkingen: We are hoping with this system processing our claims and overall billing will go much more smoothly. We also like that multiple users can have access to the patient portal account (i.e. caseworkers)

Pluspunten:

I really liked that we have the opportunity to make the system what we want for what is best for our organization. There are a lot of steps on the admin side for creating things within the system (i.e. encounters) which makes it hard to remember and do quickly, but with time I'm sure this will get easier. Overall the transition to this new system has been good, but there is still a lot of learning to do.

Minpunten:

Our practice did not like that the clients preferred name couldn't show up as so. I understand for billing purposes we need clients legal name, but it would be nice for their preferred name to come up first when they go into the patient portal or when writing notes.

Great EHR

Pluspunten:

Insync has the ability to tailor features I didn't think possible. During implementation, address EVERYTHING and see what can be tweaked. It's a great system with great capabilities to allow users to be efficient at their jobs rather than worrying about pushing papers.

Minpunten:

Insync is a very robust system. There's a lot to look at and taking the time to figure it all out is extremely important. Although the search bar is helpful, you need to know what key words to put in it in order to get what you are looking for.

Pros and Cons

Opmerkingen: Overall, I would say the experience is net positive. I would note that the eligibility/benefits checks are only accurate about 50% of the time which is a hassle, but I don't know how it compares to other softwares that offer this feature. Partly chose it because we wanted to make a custom history section that could be sent to the patient before the intake and have them fill it out and autopopulate the note in an editable way; this has been effective. I do think the reviews on Capterra are a little too positive for what the software is actually like. I have to wonder if some are fake but I could be wrong. It's just a little less reliable because it's a smaller company than say OfficeAlly. In retrospect I would have looked more seriously into Athena. I notice a lot of the bigger psych practices use this. I didn't because I thought they didn't really specialize in psych. But the grass is always greener on the other side so it's hard to say. It will be really hard for us to ever switch (or expensive) because the license needs to be paid for all up front. The other really important negative is that deployment is NOT smooth. We were fortunate in that we were chugging along with other software and in no rush to deploy InSync. I worked on setting it up and tested it on just myself/my patients until we were sure that it was all working smoothly, then we added the other providers. This took months. Deploying too early could be disastrous.

Pluspunten:

+ Financial reports extensive (I can't emphasize enough how helpful this is) + Easy to communicate between clinicians + HIPAA Zoom integration + Practice Management generally seems to work well/fewer glitches on that side compared to the EMR, just a few flaws like how the balance shows up in the patient portal can be confusing for patients + Works well for group practice workflow + Has all the necessary add ons in one system (and more!) - this is great! + Customer service very responsive about 2/3rds of the time, available by phone and email + After the first 6 months or so, almost all the glitches are ironed out + It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it) + PDMP integration is awesome

Minpunten:

- No Google Cal integration (DrChrono offered this) - Patient Portal can be glitchy - Deployment does not go smoothly at all - Appointment reminders are per-text/per-email and thus very expensive compared to other programs - All the add-ons end up cost a lot per month (claim submission, HIPAA Zoom, etc, even though we own the license we still pay quite a bit per month per provider/higher than what they estimate) - Would not be financially practical for a psychotherapist account but would need to purchase one if we hired one/there is not a cheaper option for therapists vs. psychiatry - Overall had to deal with a ton of glitches for the first 6 months or so before the system ironed out - For transgender clients who use a non-legal name, there is not a good way to use their preferred name as the primary name in the patient portal - Some aspects of reporting are time consuming (e.g. if you make a specific patient category you need to add each patient individually, can't add based on "all patients in XYZ state or all patients with XYZ insurance") - No way of verifying identity with the identity question quiz thing/need to have clients upload a photo of their ID which seems low tech in today's day and age - Generally the interface looks kind of old - Server is noticeably slower than other websites - Although the purchasing license up front seems like a good thing, in retrospect I don't think it is because you end up paying a lot per month for all the add-on features

Insync helped us say Bye bye bye to outdated systems.

Opmerkingen: The helpfulness of the staff that we worked with during implementation has been absolutely amazing. [SENSITIVE CONTENT] will forever be my favorite Insync employee. She was kind, polite, prompt and professional. [SENSITIVE CONTENT] were also extremely helpful.

Pluspunten:

Previously, we had used 3 other EHR's, each with their own set of issues. However, the last one really took the cake. We were promised timely access to support, the ability to customize many things and ease of use. We stuck it out for 2 years, but when the EHR started deleting notes, not saving information, changing dates and times, we had no choice but to switch. So far, Insync has delivered everything promised and more. What took me 2-3 hours and several applications in previous EHR's, takes one report and maybe 20 minutes in Insync. This literally saves me hours of work. I have yet to have a question that cannot be answered.

Minpunten:

The only thing I did not care for was the amount of ways to do one thing. So, it's not even a real complaint. But when teaching staff how to do things, it can be confusing to show them how to start an encounter from the facesheet, and the scheduler and the dashboard etc. It is nice that there are so many ways to complete a task but it is also a bit of a pain.

The best customer service around

Opmerkingen: The best part about InSync is the customer service. I’ve been utilizing this software for over 5 years and while the product could be more efficient, the assistance from your support staff is unparalleled. I’ve been working with [SENSITIVE CONTENT] for a little over three months and he has been wonderful. I signed a new client and he helped me get the account set up excising patience and acting as a guiding voice. I never once was worried about anything because I know [SENSITIVE CONTENT] would be able to answer any questions I had. He handled my MANY inquiries with grace and patience. His due diligence made this process painless.

Pluspunten:

The product is very easy to use and simple to understand but what keeps me coming back and signing new clients on is the impeccable customer service.

Minpunten:

Eligibility through practice insight and some other reporting features could be improved. Insurance eligibility especially is currently very tedious to verify. The reporting features can be improved as well. For manual entry of claims a tab over field for ICD-10 would be helpful. Clicking to Proceed is a waste of time. That’s the feature that makes me want to consider a different software. I’ve asked customer service many times if anything can be done but they said nothing can be changed about that.

Loving it.

Opmerkingen: It has all been great. I loved the customization process and getting to be a part planning how we use the system instead of having to bend or redo every internal process in order to fit the system.

Pluspunten:

The integrated clearinghouse info is so helpful. The ability to resubmit claims through InSync is a huge plus. I love that I can work rejected claims within InSync. Prior to this, I was having to wait until I got EOBs to see any rejections or inactive insurance issues. Now, I can catch those issues much faster (sometimes the same day) and fix the issues.

Minpunten:

My least favorite thing is the inability to see visits in patient demographics - financials unless a claim is done. If I have a claim back-log, the front office can't pull the financial details for a client. We were used to a view/edit charges type arrangement that showed visits regardless of whether or not the claim had been processed (which wasn't always a good thing). It's more of an adjustment to how we do things than a criticism of the software.

Increase anxiety while attempting to "make this system" applicable to a speech therapy practice.

Opmerkingen: NOT GREAT but appears to getting better AFTER our GO LIVE date. Our current implementation specialist is fantastic and knowledgeable. He has gone above and beyond to help us out of a very detrimental situation for our practice.

Pluspunten:

Potential future functionality and ability to make some forms customizable after enhancements.

Minpunten:

Misleading advertisement of this system and the ability to configure for our specific needs.

New Horizon Care Center's inSync Experience

Opmerkingen: Our implementation specialist, [sensitive content hidden] - made the whole process manageable and continues to work hard at resolving any concerns as they arise! He was instrumental in our success and couldn't have been a better reflection of inSync as a whole. He made sure that every person involved was heard and their requests were always fulfilled in a timely manner. He projected his confidence in the system to our end-users - his enthusiasm and positive attitude were contagious!

Pluspunten:

Their BHSD Module was already integrated with minimal development needed.Overall ease of use and intuitive interface.Available customer support call center.Microsoft ReportingClearinghouse connectivity.

Minpunten:

Make sure that the Integration team is transparent about "Go-Live" does not mean you need to start doing services immediately, that "Transitioning" seemed to be the point of being 100% integrated. Please also inform the users that there will be a lot of work associated post-Data Migration (would have liked a week in between Data Migration and Training to complete set ups correctly so that trainers weren't having to manage that in the moment).Wish that the Claims Processing screen showed more claims at one time when you are searching!Would like if the PT portion of integration started sooner in the overall integration - depending on the Billing Rules certain Encounters were affected and it would have helped to manage that simultaneously.

Great Software for Outpatient!

Opmerkingen: Productivity tracking has been a real time saver!

Pluspunten:

Reporting, outcome tracking, billing ease

Minpunten:

Text messaging reminders cannot be location specific.

Thoroughly Satisfied Customer

Opmerkingen: I believe InSync will allow us to eliminate some of the revenue leakage through accurate reports that help to identify the gaps and leaks in our service delivery.

Pluspunten:

The ability to create dynamic forms and reports on the fly is one of the biggest value-add that helps my agency.

Minpunten:

Direct access to the clinical docs themselves outside of the encounter note is lacking. I'm new to this product and hope there is a solution on the horizon.

Carbon County Counseling Center

Opmerkingen: I have to say that all of my interactions with InSync and the various staff that I dealt with were very pleasant to work with and very helpful. Our Implementation Specialist and Trainer,[SENSITIVE CONTENT HIDDEN], was awesome to work with. He was always willing to help in any way and was patient when we needed clarification on something more than once. He was really helpful in helping brainstorm different things that might be helpful to our agency, since I wasn't getting much feedback from my staff. He was very knowledgeable about the system. If there was something that he couldn't do or wasn't sure about, he was quick to get right on addressing the issue/question/concern. This helped us to continue to move forward in the process. He also did a really great job about following up with us and helping us work out some kinks that came up after we went live.

Pluspunten:

I liked that this software was fairly easy to navigate. It is also easy to make modification and changes to various aspects of the system, so that it can grow with us and be molded to fit our needs as our needs change. I also like the fact that it is internet based, so that we aren't limited to access and staff can get caught up on their work or can work from home if the need arises, particularly with the COVID-19 pandemic. I also like the fact that the system seems to capture more information and helps provide a clearer picture of what our clients needs and progress are. I also like how easy it is to create forms to add to our system, so that we can transition to a completely paperless system. I also love the fact that you have videos to show how to do certain tasks in the system. It made my life a lot easier when it came to learning the system and training the staff. It is also nice to go back and get a refresher if it is something that we don't do every day.

Minpunten:

We did have some difficulty with integrating the software into our agency, but I don't really think that had anything to do with the software. I think that it was more of a reluctance of some staff to learn a new system and being kind of set in their ways. I also think that we could have customized things so much more if I would have received feedback from my clinical staff. I have since learned of so many other options that we had available to us, as we have merged with a different agency (High Country Behavioral Health) and I have seen how differently they are set up. Like I said though, I don't think this had anything to do with the software, more the individuals that were going to be using it and that I needed feedback from. Some of the videos were a little outdate, because updates had been made. Some individuals had some difficulty with that. I still really like that you guys had that option.

InSync for PPEC use

Opmerkingen: Overall I feel that InSync is an excellent EMR system. Our implementation team, with [SENSITIVE CONTENT] as our main contact, were extremely professional and resourceful. Being a PPEC facility was not an easy task for the implementation team as we have different requirements than what the EMR system was typically used for; however, they seemed ready for the challenge. Without [SENSITIVE CONTENT] helping to adapt the program to meet our needs, we would not have been able to have a successful implementation. I appreciated how organized the company was with onsite discovery, training of super users, and on site training. It was also very helpful to learn all of the features of the program to ensure we were comfortable with transitioning to support. [SENSITIVE CONTENT] made learning easy, created "how-to" videos as needed, made himself available via zoom/emails for additional help, and introduced us to Ameya Walawalkar, who was a huge asset in implementing the billing portion of the program. It was great being able to brainstorm with [SENSITIVE CONTENT] to build the system in such a way that could be utilized by any PPEC. I should also mention that we are a small PPEC who, before InSync, never utilized an EMR system nor clearinghouse. I can proudly say that we are now able to efficiently utilize an EMR program for daily documentation and billing. It was a please to be able to work with such a great team and great company.

Pluspunten:

The best features of the program are definitely the To-Dos and internal messaging. As a facility with various departments utilizing the system, it makes communication and team work so much easier. We also love the aesthetics of the program. Viewing important patient information on one page (Facesheet) makes documenting easier. As a super user, I love being able to create/edit my own forms to make the program more applicable to our needs.

Minpunten:

Though the implementation team, specifically [SENSITIVE CONTENT], worked tirelessly to tweak the EMR system to meet our needs, there are plenty of features that are needed to maneuver the system more effortlessly for a PPEC facility. The care plan section under treatment plan will be a future issue for the therapy department. Our patients can be enrolled in therapy up until 21 years of age and treatment plans are updated every six months. At this time, the EMR does not drop off/inactivate old goals created in treatment plans resulting in the potential of having 21 years of goals viewable in the system. In addition, the eMAR portion of the program is in need of enhancements to make it more user friendly for our nursing staff. We are unable to edit sig/instructions, start/stop dates without the assistance of support staff from InSync. PPECs are typically open 12 hours a day, M-F; however, some medications entered on the eMAR are given outside of business hours. At this time, our nursing staff have to enter "medication to be given at home" for every medication scheduled outside of business hours. It would be beneficial for any business that administers meds during a specific time frame to have the capability to set time parameters to decrease the daily work/responsibilities, allowing more one on one patient care. Reports/analytics also requires some new features, as we are unable to run medication reports, specifically what has been administered within a specific date range/drug type.

Great EMR

Opmerkingen: We made the decision to switch to inSync less than 8 months after going live with another new PM/EMR system because our experience with that other software was so horrible. Two major EMR transitions within the course of a year was a big undertaking but the entire process, from the first demo call to our final implementation call has been basically painless. The satisfaction of our clinicians and clients has improved significantly and while we are still learning things within the software, we are extremely satisfied with the switch. Our implementation specialist, [SENSITIVE CONTENT], was by-in-large the most critical component in our satisfaction as she was incredibly responsive, helpful, knowledgable, and capable of assisting us in problem solving.

Pluspunten:

Integration of telemedicine and assessment administration have been great additions to our practice and clinician workflow. The software is intuitive enough that most of our clinicians have picked it up with relative ease and appreciate the convenience of it not being overly cumbersome compared to our previous EMR.

Minpunten:

There are some limitations with third-party integration (specifically appointment reminders, billing, and faxing) that we would like to see enhanced.

Highly disappointed in this product; if on the fence, look elsewhere

Opmerkingen: I was initially excited about this new system because of the capabilities that it was said to provide (i.e., customization to meet the needs of the clinic, streamline communication between 2 locations, departments and therapists, ability to complete daily notes quickly and easily, ability to keep up with progress reports and due dates, simple and intuitive user experience). However, from the first day it was a complete nightmare, greatly contributing to my decision to leave the practice and seek employment elsevisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face.
This system caused me to spend countless extra hours working at home and at the clinic just to troubleshoot. My efficiency and quality as a therapist was compromised; More focus and time was needed to deal with inSync, leaving very little time to plan effective treatment sessions and give clients what they need. In turn, this created dissatisfied clients. How could it be improved?: The only way this system could improve is to not exist. I not only lost income and time, but I also decided to leave a great company solely due to this software.

Pluspunten:

Implementation team was kind and helpful when on site.

Minpunten:

1. The system was always freezing up causing me to lose paperwork. If it didn’t freeze, sometimes it would take 30+ minutes to load the next page or save when working on things like evaluations. 2. The user interface is very complex to navigate and learn. Requiring countless hours of unpaid work. 3. As a supervisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face. 4. Whenever there were updates, so many things would change, it was like learning the system all over again. 5. Patient files, names, contact info and important dates were very difficult to access causing many miscommunication between therapist and families. where. 6. Printed documentation was poorly formatted, further impacting my professional image as well as the clinic's