Atera reviews

Perfect Fit for Many Scenarios

Opmerkingen: The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Pluspunten:

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Minpunten:

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Impressive features.

Opmerkingen: Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.

Pluspunten:

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

Minpunten:

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

Overwogen alternatieven: N-central

Redenen om voor Atera te kiezen: Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features

Redenen om over te stappen op Atera: Didn't have as many features and charged per node not user

Great tool with lots of helpful features and ease of use

Opmerkingen: Via their remote access capabilities, they were able to resolve the issue of face-to-face consumer interactions during the Coronavirus. As a result of Atera's increased solutions and partner integration, my work was centralised and enabled for more dynamic administration. Connecting quickly allows you to install any needed software and drivers. Several customer visits are avoided thanks to Atera. Atera responds to bugs and problems and adds new features on a monthly basis.

Pluspunten:

Sincerity speaking, automation is what I value the most. It is simple to use the ticketing, install the agent, and connect the devices to the appropriate business. Quite steady, in fact. I get new features rather often because of continuous product development. It also offers me options for third-party integration. It significantly aided us in streamlining our system automation, system health monitoring, remote administration, and IT support. giving us insights that were previously only attainable when the computer was physically present within our network.

Minpunten:

Tickets cannot be given to customers at a specific time, such as a ticket that would become active tomorrow at a specific hour. Indeed, the blade has two edges. The price continues rising while they keep adding things. I wish the bottom tier were consistent. Device discovery via networks is an extra cost. My mid-tier subscription ought to contain this function. For accurate reporting, systems will occasionally need to have the Atera service re-enabled.

Atera is for small environments

Opmerkingen: Nice GUI and that's it.

Pluspunten:

As soon you have more than a thousand devices it's time to switch away

Minpunten:

Patch management is not working properly

Atera, a Strong Contender for anyone starting up an MSP-based business.

Opmerkingen: This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Pluspunten:

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Minpunten:

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

Overwogen alternatieven: NinjaOne

Redenen om over te stappen op Atera: I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

So happy to meet Atera!

Opmerkingen: Our older vendor didn't seem to know what they wanted to be any longer. Solutions/add-ons never worked correctly and were buggy. Unreliable.

Pluspunten:

Love the simplicity and manageable layout. Customization has been a huge plus especially for the Dashboard. The Network Discovery tool has proved invaluable. Patch Management compared with our previous vendor has made monitoring the process and updates much easier. We love that every month there are product improvements and new innovations.

Minpunten:

Honestly have nothing negative to add to this section. The solution is great!

I need free time for me

Opmerkingen: We manage many clients and many servers. The best thing is how everything is under control. And ATERA does it really well. All too well

Pluspunten:

Since we use ATERA, we discover another king of metod to manage our customer. Simplicity is better quality of Atera.

Minpunten:

Still nothing for now. Every day is a new discovery by implementing management functions

Overwogen alternatieven: N-central en ConnectWise Automate

Redenen om voor Atera te kiezen: Because it's too cumbersome to do the same things that we do with Atera in a few minutes. We tested the Atera for two months before making the switch.

Redenen om over te stappen op Atera: First of all the price. Second: other products count the agent on any device. Atera consider the Technicians the focus of the business. Pay for every Technician and do everything you want. I like this kind of mentality.

Atera's ticketing system is another noteworthy feature.

Opmerkingen: Overall, Atera is a strong platform for IT administration that provides a wide range of features and functionality at a reasonable cost. For companies wishing to streamline their IT operations, its user-friendly interface, real-time insights, and ticketing system make it a great option.

Pluspunten:

The cloud-based IT management platform Atera offers a full-service approach to controlling and keeping an eye on IT infrastructure. As a virtual system administrator, Atera enables businesses to automate a variety of normal IT management duties, including software upgrades, virus checks, and system upkeep. Atera's user-friendly interface, which is simple for non-technical people to navigate and comprehend, is one of its most notable qualities. Additionally, the platform offers real-time analytics and insights that support customers in making data-driven choices for the improvement of their IT operations.

Minpunten:

Another significant aspect is the Atera ticketing system. Businesses can track and manage support requests with the system, ensuring that problems are fixed swiftly and effectively. The platform also provides connections to other widely used IT technologies, like backup programs and remote desktop services. Atera's pricing structure is another feature that distinguishes it. Atera's pricing is based on the number of technician accounts, not the number of users or devices, like many other IT management platforms. It is therefore a cost-effective and adaptable option for companies of all sizes.

Best licensing model for an MSP platform

Pluspunten:

Atera address all the needs of an MSP, offering a smart licensing model based on technicians insetd of agents.

Minpunten:

Atera lacks of some feature, if compared with other MSP Platform, but developers are investing to improve it on a regular basis

Atera

Pluspunten:

Very nice RMM tool. Really very clear, the initial dashboard contains aggregated data. Remote management and monitoring including an already integrated billing module that makes this complete. Process automation, very easy to use. I like the management of an unlimited number of devices. The control panel is made up of icons, everything is interactive and intuitive.

Minpunten:

It would be nice to watch multiple monitors at the same time, otherwise I didn't find anything that bothered me or made a problem.

Does almost everything we need.

Opmerkingen: Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

Pluspunten:

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

Minpunten:

The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

Overwogen alternatieven: NinjaOne

Redenen om voor Atera te kiezen: ConnectWise Automate was overly complicated with a very high learning curve. Onboarding new techs and making changes that were rarely done were a nightmare. The cost for Connectwise was also getting to be very expensive for what we got out of it. Finally Connectwise Support has really fallen from when we signed on, to the point were the support was usless.

Redenen om over te stappen op Atera: Atera had the best all around feature set, as well as a simple billing solution that worked well with out budgeting.

Atera User

Opmerkingen: Its been great from day 1. Support and training and all the questions i had got answered quickly.

Pluspunten:

I liked the features patch management and remote control using Splashtop the best.

Minpunten:

So far I havent found anything I really dont like. I used to use Kaseya and that seemed way overkill for what I needed it for.

I have been using atera and its been one of the greatest tool I ever used

Opmerkingen: Overall is a great experience, as a sole IT admin this tool is fantastic!, i cant even learn all its features it has so many features, one of the best things that you can have is the free webinars, and constant developing and upgrading, thats what makes a software company great!

Pluspunten:

the fact that you are able to remote to any computer from anywhere to everywhere is excellent!, the web based interface is nice and it refreshes station information very quickly, the easiest thing to do is to install the service, you can do it in various ways, one of the easiest is by running a line of code on CMD so you dont have to download anything, its automatic!!!

Minpunten:

I don't like 2fA if you're in a rush and don't have access to your phone, or if you have issues with the connection, you wont be able to remote to any computer, additionally sometimes when you try to login from mobile android or ios the service doesnt work , but that rarely happens , you have to delete cache and try again

Overwogen alternatieven: TeamViewer

Redenen om voor Atera te kiezen: Lack of real remote capabilities

Redenen om over te stappen op Atera: Pricing

Great value. The features and functions continue to grow and get better all the time.

Opmerkingen: Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming.

Pluspunten:

Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.

Minpunten:

Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.

Atera, Dump the other options Pay per technician ONLY instead of paying for having too many devices

Opmerkingen: It made it possible to support my company during covid, without it there would have been chaos as so many of our users were using their laptops at their desks from their hire date some of them didn't even realize they were using laptops with docking stations and monitors. Atera allowed us to assist without hinderance.

Pluspunten:

Our MSSP at the time had encouraged us to try to buy ConnectWise from them the bill was going to be 160k, this is because we have many stable systems and our users change very little across the network so we had 3 techs and 500 computers. Atera charges by the tech and gives you unlimited devices meaning our 160k bill which we Absolutely needed to have was converted to about 8k by changing from Connect-Wise to Atera.

Minpunten:

It forced me to learn to script because I now have the ability to deploy a script remotely on all devices, This is because Atera can reach any device connected to the internet, even when our users are not on our local network. I can still send command prompts or PowerShell commands individually but to really be able to maximize the function I had to learn to put a script into Atera with an MSI upload (since our devices are not always in the local network i am no longer forced to wait till they connect to push out a GP update) to run an install across all 600 of our devices at once. I guess you could say it was a blessing in disguise though.

Atera helps us help our clients

Opmerkingen: We are happy overall with Atera. it really suits our purposes

Pluspunten:

We utilize the remote support and file sharing to connect to our clients and help the mon a daily basis

Minpunten:

We could use some better reporting. The only option for cleaning out computers is either 30 days or a year

Overwogen alternatieven: Zoho Social

Redenen om voor Atera te kiezen: cost

Overgestapt van: SolarWinds Service Desk

My experience with Atera has been pretty positive. Atera has become essential in our workplace.

Pluspunten:

What I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Minpunten:

The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

Excellent value all around

Opmerkingen: This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size. I dont know that I could ask for more, very satisfied with this service.

Pluspunten:

I love the amount of easy organization, the full functionality for device agent software, reporting, alerts, and overall ease of use that sits at the point of not being overblown and too much to work with.

Minpunten:

I have yet to find something I do not like, but I wish there was more granular control per agent on being able to select what is reported on for alerts.

Overwogen alternatieven: ConnectWise PSA

Redenen om voor Atera te kiezen: Connectwise packages are more expensive and offer more then I would use as a small Service Provider.

Redenen om over te stappen op Atera: overpriced for small business affordability

If you want a good RMM

Opmerkingen: Great Product, only ever had to use support 2 times (in the early days), very reliable

Pluspunten:

ATERA is quick and easy to deploy and has been reliable from day 1 (about 3-4 years)

Minpunten:

Some options are in a place where I would suggest is not logical, but once you navigate around it, it's ok

Great product for the price

Opmerkingen: I do love the simplicity of Atera. The support has been great anytime I needed them. I use it all day long and it has become a very important aspect of my work that would be difficult to do without. The price is very accommodating.

Pluspunten:

I use this everyday. I went with Atera because the price and they use Splashtop. I have been using splashtop for a year prior. The setup was easy. I can connect with my iPad which is a plus for me. They are always introducing features and since they switch to the new azure fabric, I have had no issues.

Minpunten:

I really wish they had a task list with each client. So when onsite I can add or complete those task. I use another software right now that does that. They had lots of issues prior to the move the Azure fabric but looks like that move has help the stability of the product. The ticket and billing system does not flow for me. Maybe one day it will.

Overwogen alternatieven: NinjaOne en SYNCHRO

Redenen om over te stappen op Atera: Price and simplicity

Atera Review from Emulous Communications

Opmerkingen: It's been ok. It does become more costly than you think, pretty quickly. Would be nice if you have a lower tier price for a user that has access only to his domain.

Pluspunten:

Simplicity. It's pretty easy to use and intuitive. Easy to find ways to fix issues within itself.

Minpunten:

The helpdesk and PSA portion leave a lot to be desired.

Overwogen alternatieven: ConnectWise RMM

Redenen om voor Atera te kiezen: Cost and software distribution features.

Redenen om over te stappen op Atera: Pricing

Atera offers high quality remmote support

Opmerkingen: Atera offers an advance infrastructure for our remote support requirements.

Pluspunten:

Based on my experience with Atera so far, it is one of the best remote support platform in the market and meets all our needs.

Minpunten:

That could be great if the session time of the free trial was longer and in pricing aspect Atera could have more flexible options.

Atera saves your MSP time and money

Opmerkingen: amazing software

Pluspunten:

It is always evolving and does what it says on the tin.

Minpunten:

Some information would be useful without having to use the api

Quick Deployment, Easy To Use, Missing Some Reporting Features

Opmerkingen: Overall it is a massive improvement over Manage Engine products we were using although we miss the deeper customization features we had.

Pluspunten:

Its simple to use, remote management and software deployement works most of the time and

Minpunten:

It is less customizable than other software. I'd like to be able to customize my device dashboard for example, run reports based on who is using what features (such as Work From Home) and be able to turn off the features that are clearly for resellers rather than people managing one company.

Reliable and does the trick

Opmerkingen: It is a lot more reliable and able to get into systems right away without delay and without intrusion to end users.

Pluspunten:

Remote access and system statistics always available if systems are powered on and on the Internet.

Minpunten:

The beginning load time is a bit slow, but works great once loaded. It is provided by an MSP, so I don't get all the access, but what I get is sufficient