Atera reviews

The only tool I need to manage IT assets and system administration

Pluspunten:

Atera completes all IT and systems management points, from flawless remote access for both Windows and Mac. In particular, it is excellent for connecting to external servers (VPS) and having control over the status and executing tasks manually or even automating . I was very surprised by what Atera covers in terms of features that adapt to any business.

Minpunten:

It is an excellent tool, however, only for medium and large companies given the level of computer knowledge that you need to have to use it, It would be great to see a total reports generated as well as per user and more, the cost is also high, but it worh it.

Great startup PSA and RMM for MSPs

Opmerkingen: Great, very high uptime and excellent performance

Pluspunten:

It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.

Minpunten:

Had to purchase the Splashtop unattended access option for $200 per year

Eerder overwogen alternatieven: Kaseya VSA

Redenen om voor Atera te kiezen: Slow performance across the board and the interface is not intuitive in Automate.

Overgestapt van: ConnectWise ScreenConnect, ConnectWise PSA en ConnectWise Automate

Redenen om over te stappen op Atera: Lower initial cost and total cost of ownership

Amazing product that is growing and evolving

Opmerkingen: The product is an amazing value and allows a single or multiple users to act as a larger team. Support is there if you need them.

Pluspunten:

The support team and access is amazing, they always have what you need. The shared libraries for scripts and SNMP templates are a huge time saver. (make sure to vet the scripts yourself) The AI features are more than a gimmick and can be a huge time saver if used properly. The developers are listening and adding requested features.

Minpunten:

The inability to add a user to multiple devices is a real headache for me. The time tracking interface is a bit lacking compared to other larger vendors.

Eerder overwogen alternatieven: NinjaOne en ConnectWise Automate

Redenen om over te stappen op Atera: Great value for the money. Great support staff.

Quality has gone downhill

Opmerkingen: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Pluspunten:

The price point for this product is excellent, if it worked properly.

Minpunten:

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Great Product

Opmerkingen: Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location.

Pluspunten:

Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.

Minpunten:

The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.

This is what you need.

Pluspunten:

The ability to do all the things you can with other remote software but at a quarter of the price. With all this you also get a ticketing system, an asset control and a knowledge base. And if this was not enough, the fine people at Atera have a place to request new feature and the community of users vote on it!

Minpunten:

There is not alot I can say here, but if there is something I would like is if they would make Atera's scripting function more robust.

Eerder overwogen alternatieven: TeamViewer, LogMeIn Pro en AnyDesk

The most influential and Supreme Remote monitoring and Management tool.

Opmerkingen: The fact that it offers us with a 30 day free plan,it makes it so affordable to us.

Pluspunten:

Easy for our customers to cut tickets. It offers us with a 30 day free trial. Easy call center management The best to use interface.

Minpunten:

Honestly,we do not have any dislike to highlight.

Atera Rocks!

Opmerkingen: Atera has been the base of our operation

Pluspunten:

Ease of use, we were able to get the product deployed and active in less than a day!

Minpunten:

Billing integration, the integration with xero and QuickBooks is more of a pass-through than an integration

Best software solution I've added in years.

Opmerkingen: It's like adding staff to an IT dept.

Pluspunten:

Having Atera frees up so much time. The ease with which we can fix issues, add functionality, patch applications is incredible. It's as if we have added staff to my department. Don't know how we survived without have Atera.

Minpunten:

Honestly, cannot think of anything. Only issue is having to clean registry the couple of times the agent has not worked.

My experience with Atera

Pluspunten:

Very good night's greeting Easy to use and understand. It is also complete in terms of functionality and its features are useful in several areas

Minpunten:

No drawbacks but some of these features need updating

Atera Review

Opmerkingen: Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.

Pluspunten:

The amount of features for the price is hard to compete with.

Minpunten:

The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.

Eerder overwogen alternatieven: TeamViewer

Redenen om voor Atera te kiezen: Samanage and Logmein Central were a more expensive alternative. Logmein was also raising prices. Atera was able to replace both products.

Overgestapt van: SolarWinds Service Desk

Redenen om over te stappen op Atera: TeamViewer is a much more expensive alternative.

Atera is Essential!

Opmerkingen: Could not run my MSP business without it.

Pluspunten:

The RMM agent with the Splashtop integration is critical. My support is predicated on it.

Minpunten:

Would like more and deeper integrations with other SaaS Services such as Kaseya/Unitrends and other backup programs for monitoring. As well as other SaaS programs.

Eerder overwogen alternatieven: Datto RMM

Redenen om over te stappen op Atera: Better value and functionality. More included features. Worked better

Atera User

Opmerkingen: Its been great from day 1. Support and training and all the questions i had got answered quickly.

Pluspunten:

I liked the features patch management and remote control using Splashtop the best.

Minpunten:

So far I havent found anything I really dont like. I used to use Kaseya and that seemed way overkill for what I needed it for.

Perfect RMM Service for Internal IT

Pluspunten:

Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself. The audit report can give you a great forecast of equipment that should be replace or is in the need of some attention. Then the integration of 3rd services like bitdefender and Acronis is awesome to have in one dashboard. Finally the Work from home for end user gets thumbs ups from everyone using it.

Minpunten:

Billing of third party applications does get confusing a bit.

Eerder overwogen alternatieven: ConnectWise ScreenConnect

Redenen om voor Atera te kiezen: Simplehelp just didn't have the wow factor or any additional features

Redenen om over te stappen op Atera: Atera pricing was just much better for my scenario

Good foundation, but the ticketing and reporting needs to mature

Opmerkingen: Overall the Monitoring and Alerts work great and that's all we have fully implemented. The patch management and the remote management features do a great job. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features. We haven't tested their integration with Webroot, since we had already standardized on Bitdefender. We also haven't tested their integrated backup solution since we have been using another product. We will be testing the backup to see how it performs, but cannot find any real reviews on it which has scared us away from it for now.

Pluspunten:

The monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot.

Minpunten:

Reporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures.

Great value for money

Opmerkingen: Just one word: great. I arrive in the morning, I go in the global devices seen and I immediately have the day organized. Just seconds. Alarms are in real time nd highly configurable. Thank you.

Pluspunten:

Simple, I love the way I can have everything at a look; RMM with small customers is critical for us. The way we can check, manage remotely machines (desktop but also scripts and commands) is all we really need. Integration is good also. And, the live chat is something great. We had Solarwinds RMM for many time. Yes, the product is more comprehensive and granular, but it's really too much for us and the cost is.... well, not sustainable.

Minpunten:

At a first glance the seen is more similar to a videogame than to a professional product, but it's functional enough. It's the worst aspect of this wonderful software, but also the only one not completely convincing. I think that a more functional seen option should have offered to customers.

Eerder overwogen alternatieven: Kaseya VSA en Datto SIRIS

Redenen om voor Atera te kiezen: Too expensive.

Overgestapt van: N-sight

Redenen om over te stappen op Atera: More user friendly

Great option for small MSP looking for a simple, affordable solution

Opmerkingen: We're a small MSP with 3 techs. Labtech/Connectwise is WAY overkill. We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost. Can it be better? Sure. But that's why it's great knowing the dev team is constantly releasing new features and improvements.

Pluspunten:

Great option for small MSP looking for a simple, affordable solution Simplicity. It felt a bit barebones at first coming from Labtech, but it refocused us on the important things and not get scatter brained. We took on the attitude of "if Altaro doesn't have it, you don't need it". It's been two years and we honestly haven't looked back. It's also great having a flat fee per tech instead of per agent fee. It's a relief when deploying agents since It doesn't feel like I'm incurring additional overhead each time I add an agent. I also appreciate their agile feature releases. It gives me the feeling that the team is not sitting still and always earning my dollar.

Minpunten:

The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise. I used to have a Excel pivot table pulling data directly from Connectwise and it was data nerd heaven. While API is available, it doesn't supply the same volume of information that the built-in reports offer. I submitted a feature request to simply expose the reports via API (this is how Connectwise does it) so hopefully that will happen in the future. Also, Splashtop remote control that comes with Atera is just too slow to connect. It's actually pretty good once the connection is established, but there's a ~30 sec delay from the time you click on the button. That might not sound like much, it can feel like eternity when there is a customer on the phone. Plus it takes too long to find out when the connection doesn't work for some reason. We bit the bullet and paid for Screenconnect.

Eerder overwogen alternatieven: Pulseway

Redenen om voor Atera te kiezen: Cost / complexity

Redenen om over te stappen op Atera: Cost / simplicity

A great value on an RMM Swiss Army Knife

Opmerkingen: I was happy to see the faster alerts happening. Feature improvements keep coming on a regular basis. I have a pretty basic need with the software, so there are plenty of features I don't use. However the price keeps increasing for me because of these new features... most of which I don't use. Eventually the price increases may drive me to look for alternatives with "just what I need".

Pluspunten:

I like the alerting and having the alerts trigger scripts. That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on. There's a real wide selection there and it's very useful stuff.

Minpunten:

Granting customers remote access to their workstations is kind of "buried", I wish that had its own page for the controls and they were all close to each other.

Very Satisfied

Opmerkingen: Came to Atera from Kaseya. (Kaseya, please don't buy Atera)So much more affordable. I like Atera enough that I pay annually now. I'm committed. Support is usually helpful. Rarely have to wait in a long queue.

Pluspunten:

It's easy to use, the script library is growing and very useful.

Minpunten:

Splashtop remote access - It works well, but I would really like to be able to view multiple remote monitors at the same time!

Best automation and RDP to connect

Opmerkingen: Happy to work remotely to jump on any OS machine.

Pluspunten:

Best in remote access to connect any time and this is very easy for IT admin to jump on. Always BEST CUSTOMER SUPPORT to take owner ship.

Minpunten:

1. More integration and need more Knowledge base documents

Eerder overwogen alternatieven: Zoom Events and Webinar

Redenen om voor Atera te kiezen: Easy remote log in

Overgestapt van: Zoom Events and Webinar

Redenen om over te stappen op Atera: Price

If you want a good RMM

Opmerkingen: Great Product, only ever had to use support 2 times (in the early days), very reliable

Pluspunten:

ATERA is quick and easy to deploy and has been reliable from day 1 (about 3-4 years)

Minpunten:

Some options are in a place where I would suggest is not logical, but once you navigate around it, it's ok

Invaluable IT Management Tool

Opmerkingen: Great. Couldn't run biz without you...

Pluspunten:

Remote connectivity and alerting of critical mass on server infrastructure

Minpunten:

Customer support... All I ever hear is this is going to be added to the application soon regarding features and wish lists.

Atera Review from Emulous Communications

Opmerkingen: It's been ok. It does become more costly than you think, pretty quickly. Would be nice if you have a lower tier price for a user that has access only to his domain.

Pluspunten:

Simplicity. It's pretty easy to use and intuitive. Easy to find ways to fix issues within itself.

Minpunten:

The helpdesk and PSA portion leave a lot to be desired.

Eerder overwogen alternatieven: ConnectWise RMM

Redenen om voor Atera te kiezen: Cost and software distribution features.

Redenen om over te stappen op Atera: Pricing

Great Bang for the Buck!

Opmerkingen: The scaling based on per technician is the best in the industry. I really like the way this helps an MSP grow.

Pluspunten:

The information related to critical hardware counters and inventory is something that provides immediate value.

Minpunten:

User assignment doesn't allow for one user to be attached to multiple hardware platforms. We have a number of situations where a client has multiple systems.

Eerder overwogen alternatieven: SolarWinds Service Desk en NinjaOne

Redenen om over te stappen op Atera: The per technician billing

My Atera Experience

Opmerkingen: Overall experience with Atera has been a pleasurable and productive experience

Pluspunten:

I came from a MSP that used Connectwise and Automate, I find that Atera can accomplish most of the tasks that those two products plus Screenconnect could for a substantially less price. Features and price are a very important balance for a non-profit 1 man IT department. The fact that you can fully run with Atera for a full 30 days and the ease of setup on Servers, PC's and Mac's was very impressive.

Minpunten:

Our integration was pretty straight forward. The knowledge base feature I would like to use but find the current documentation a little lacking. That's when I wish there was a a live support line to contact instead of via email.

Eerder overwogen alternatieven: Spiceworks

Redenen om over te stappen op Atera: Some of the out of the box features