Little Hotelier reviews

the solution my property needed

Opmerkingen: Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Pluspunten:

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Minpunten:

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Simple and easy to use

Opmerkingen: After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Pluspunten:

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Minpunten:

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

Poor customer service

Opmerkingen: I am really disappointed with their customer service that if our needs changed I would not use or recommend.

Pluspunten:

Easy to sign up for the free trial and looks like it would be a good fit for business. Once the free trial started it was obvious that it wasn't exactly what we were looking for.

Minpunten:

There is so little customer service. They agreed to refund the additional subscription fee - raised the credit but no refund. I have emailed, and phoned since February.

Fantastic product and service.

Opmerkingen: I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.

Pluspunten:

It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.

Minpunten:

I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.

6 years and many more to come happy customer

Opmerkingen: Live customer service is precious

Pluspunten:

Reliable and simple to use yet versatile

Minpunten:

Small business affordable. Good value for what it offers.

Good reliable booking solution

Opmerkingen: We wish that LH doesn't make the software too sophisticated because it wouldn't help.

Pluspunten:

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

Minpunten:

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier. Too many nonsense emails from the support.

ting

Pluspunten:

ease of use, price, great features, linked with website and other software

Minpunten:

not enough features, can lag some times, needs added features like making rooms clean or dirty etc

I gave them 5 stars at first... After a few years, I give them 2 stars now

Opmerkingen: It has its ups and downs, we were extremely happy with the software because of its simplicity. But their current approach to have exclusivity over processing payment and no integration with stripe (or any other processing payments) has left us extremely disappointed . It was a BIG let down

Pluspunten:

The software is easy to use, very intuitive, easy for our onsite staff and reservations team. Easy display, and easy booking platform

Minpunten:

After several years using the software, we were happy with the software.. It had its issues (reports and very basic features) but their simplicity was what made us choose them. That and their integration with Stripe which allow us to take payments at time of booking and direct payments from clients on site. We have been with stripe for over 15 years.... Little HOtelier, decided a few years later that they wanted to have their own payment processing system... which meant we had to ditch Stripe... However, tLittle HOtelier Payemnt system was NOT available for our country, so we were offered to just simply take payments by hand or using a third party platform. This has been a nightmare, as we need to collect payment from future guests using a third party system (stripe), sending invoices separately, managing all these invoices, and now onsite payment manually as well.We are not against their payment system, we are upset they gave us absolutely NO alternative or option. We will be ditching the software as it does not meet the most essential part of a booking system: payment processing.

Difficult set-up-Good value after that

Opmerkingen: Initially it was horrible and we began looking for alternatives. Over the past 18 months we have come to rely on it as a foundational part of our success.

Pluspunten:

LH covers 90% of the tasks we need to complete in an effort to run the hotel. It is stable and reliable. It is very affordable.

Minpunten:

Set-up was not intuitive and initially customer service support ineffective. Subsequent to launch we found the development team does not talk to the sales/customer support team so developers roll out beta versions of enhancements before the bugs are worked out and without telling customers of the changes. Initially I found the customer support team poorly trained with limited communication skills. I sensed they were also frustrated with their inability to satisfy customer needs. in the past 18 months I have not had to lean on customer service as frequently and when I do, the service is good.

Little hotelier makes bookings easy

Opmerkingen: Excellent service highly recommend

Pluspunten:

I cannot double book a room and customer service is excellent very patient even with a non computer geek like me

Minpunten:

It tends to ask for the password every other day

Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!

Opmerkingen: The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Pluspunten:

I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Minpunten:

I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Good software for small to medium AIRBnBs using phone to manage property.

Opmerkingen: Good software if you need to manage your bookings on the go. Phone App provided is Simple in use and allows to manage new reservations in the system. Apart of that their offer is just ok. I had a really bad experience where at the end of our financial year their financial reporting didnt work for 3 consecutive weeks until problem was resolved. That was a huge minus and a breaking point for us to change PMS.

Pluspunten:

Phone App - It’s best the best what LittleHotellier offers.

Minpunten:

Customer service. Very average agents in terms of their knowladge of the software. Booking Engine without many customisation options

Underdeveloped

Opmerkingen: Online and phone support people know less about the software than me, a user of it.

Pluspunten:

Staff that don't understand computers in general can still muddle through

Minpunten:

Can't merge customers, so the same staff that doesn't understand software make duplicates all the time If a person calls to make 3 scattered reservations you have to get the same cc info FOR EACH ONE No back end logs. Can't see what time someone was clicked "Check in" "Check Out" etc... Doesn't integrate with quickbooks or anything else No supported credit card reader. So you better enjoy typing in credit card numbers FOR EVERY RESERVATION. Even if it's the same person making multiple

Makes managing an accommodation straight forward

Opmerkingen: We run a small accommodation. Little Hotelier is the third channel manager we have used and have been with them for many years now. If l have any problems that l cannot fix they are always their to talk too on the phone in order to solve any problems.

Pluspunten:

Little Hotelier recently upgraded their software. It has helped make it very user friendly and easy to navigate. Site is set up in a logical way so that drop down boxes are clearly explained and navigated. When we get a booking we immediately get an email with detailed and clear information on the guests. Very easy for people to use who are not that confident with using websites. Other channel managers l have used in the past were extremely complicated and way to many dropdown boxes which made to very confusing.

Minpunten:

I find when l first go into the site their are way to many steps until you finally get in. Needs to have some kind of shortcut.

Little Hotelier

Opmerkingen: The cons led me to leave Little Hotelier for a company with a personal technical customer service department. I pay more for it but its worth it to have a local accent to help when I need as well as my own account manager.

Pluspunten:

A lot of good functions, mostly easy to use.

Minpunten:

When you need help with something the customer service is not good - it started off good but the outsourcing or whatever they changed it became difficult to get through then when you did get through you would need to be able to get over an accent issues as well as the technical issue you calling about. The calendar was also not helpful as if I had a one night stay in one room and the next day there was a one night stay in another room it would appear like we have a 2 night stay availably but we didn't so I would get abuse and be accused of lying not very pleasant.

Little Hotelier

Opmerkingen: A friend who had been in the hotel industry for many years recommended that we incorporate this software to help manage our online reservations. It was one of the best decisions we have made.
The support team from Little Hotelier has been fantastic. They know their product and are always patient when providing over the phone support.

Pluspunten:

It is relatively straight forward to use and is incredibly useful for running our business.

Minpunten:

We have not been able to fault anything about this software.

Daily user

Pluspunten:

Easy to set to and use. Easy fir a new user to follow and provided all the relevant information when making a booking.

Minpunten:

Slow to respond after an update of software. no alerts are sent when there is a problem that can potentially affect a number users. Therefore you don't know if its your problem or a overall problem

Easy to use

Opmerkingen: The biggest benefit is having everything in the one place. Website, channel manager,booking engine and front desk. Once set up makes my job very easy.

Pluspunten:

Integration was simple Easy to use Value for money

Minpunten:

Very basic software but does the job Front desk grid could be customised to suit large or small business. Rows are too thick so hard to see enough information at a glance. No trust accounting The training was a bit rushed. Need better support and be able to talk to someone The ability to send marketing emails from the database would be handy. Overall there is lots that could be done to improve the software but basic cost basic software. I'm happy enough for what I want to use it for.

Great for managing bookings of my vila

Opmerkingen: Great experience it took a lot of time to learn the program but worth it. I tried others and very happy with what I ended up using LH

Pluspunten:

I like that I can call any time and receive back up or have questions answered.

Minpunten:

There is a lot to learn not easy for me as I do not have a tech background. But with the help I am able to have confidence in the program.

Whispering Pines review

Opmerkingen: I like using Little Hotelier

Pluspunten:

It is very user friendly and easy to use

Minpunten:

I find it hard to make a reservation on the mobile phone when I am out. I usually use a desktop which is very easy to use. I don't really like using the mobile phone anyway. It is much easier on a desktop .When you are making a booking and you put in a discount or a percentage. It doesn't take it off the extra people amount.

Great product with room for improvement

Pluspunten:

Easy to use, great customer service. When hiring Channel Manager and Booking Engine everything slows comfortably and easy.

Minpunten:

It's limited options for housekeeping control and reports. And it doest not has the ability to connect to a restaurant POS which forces hoteliers to acquire a second system .

Worst experience ever

Opmerkingen: None,

Pluspunten:

The process of integration is super painful, takes a lot of time, and they don't explain what the software can do and what cannot do, I have 4 properties and 1 extra where we rent the 4 properties, at the first moment they said he are a big company part of Siteminder, so they have all integrations with Airbnb that I asked to them many times, after days of mailing, they move to next step that is another call. Onboarding call takes 4 minutes, why? because they don't have the integration they said before, they cannot sync all the calendars, they suggest adding manual requests and handling that. Be aware of that kind of software that doesn't give you an opportunity to test the software by your self.

Minpunten:

The integration is the worst, they are completely out of context.

Essential but it does require focused attention to set it up.

Opmerkingen: Overall it works well specifically preventing bounce booking and taking payments.

Pluspunten:

The central control of all sales channels covering price and particularly availability.

Minpunten:

I found it difficult to at up. Half the concepts were new to me. If you are not working with the back office daily then remembering the function of each variable is challenging. But that probably applies to similar software apps.

Patience gone with Littlehotelier

Pluspunten:

I did not find many after this experience. MAy be that is very simple and u learn it fast. Stripe payment gets you to charge directly from the platform ... thats ok.

Minpunten:

Waited 2 years until they came out with an easy revenue report that would show you the basic , but .... released , it completely fails to count and even shows you occupancy on days with 0 bookings, as an example. Support never sent a memo that the system is miscalculating. Rather let the hotel to use it and find out if you can... Lost patience and faith in this PMS and when u ask them when are they going to fix it , reply No deadline. So i would wait another 2 years probably. NAh, time to change.

Nightmare with Little Hotelier Payments

Opmerkingen: Its fine whenever it works but difficult to sort issues.

Pluspunten:

Easy to use and has good contact options for guests as well as a useful app used by our housekeepers

Minpunten:

Little Hotelier Payments . Poorly run and seems impossible to get to speak to anyone at LH. Problems with refunds last year and this year simply stopped forwarding funds so had over £25000 trapped in their system!