Little Hotelier reviews

the solution my property needed

Opmerkingen: Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Pluspunten:

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Minpunten:

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Simple and easy to use

Opmerkingen: After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Pluspunten:

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Minpunten:

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

Little Hotelier does not live up to the marketing promises.

Opmerkingen: I quit using Little Hotelier and went back to ResNexus. THe over all experience was frustrating and the worst software I have ever used.

Pluspunten:

I liked the ready hover access to info on clients in the Front desk version, as well as the fact that Site-minder came with the cost of the product. Also, the sales person was very helpful, I wish she was the tech-support or training person.

Minpunten:

This was too hard to implement correctly, and too error prone. It needed a process "Step one", but that was missing. I set everything up in the Booking Engine first without realizing that the information in the booking engine is only what clients see online, not what is happening on the back end. I ended up deleting hours of work and starting over several times. there are videos and good instructions -- but never does it say -- do this first. Training never told me this. Tech support did, but only after I was integrated with Site-minder (another big project). The entire experience was probably one of the worst experiences I have ever had -- further more, when I wanted to stop using the product I still had to pay for 3 months to fulfill a contract.

6 years and many more to come happy customer

Opmerkingen: Live customer service is precious

Pluspunten:

Reliable and simple to use yet versatile

Minpunten:

Small business affordable. Good value for what it offers.

Fantastic product and service.

Opmerkingen: I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.

Pluspunten:

It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.

Minpunten:

I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.

Good reliable booking solution

Opmerkingen: We wish that LH doesn't make the software too sophisticated because it wouldn't help.

Pluspunten:

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

Minpunten:

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier. Too many nonsense emails from the support.

ting

Pluspunten:

ease of use, price, great features, linked with website and other software

Minpunten:

not enough features, can lag some times, needs added features like making rooms clean or dirty etc

Outstanding

Opmerkingen: Extremely good service and perfect product.

Pluspunten:

Simple and still provides everything you need

Minpunten:

Nothing. It's outstanding. I've literally not had one single problem or one single wish not fulfilled.

Cancelled free trial and still charged

Pluspunten:

Nothing about it. I decided that other options were a better choice and cancelled during the free trial using the web contact form.

Minpunten:

The little hoteliers free trial is a scam. We didn't like the software and requested to cancel free trial via the online form. I have been invoiced and payment illegally charged from my account. I just called them and explained that the online form was completed in the trial period, I once again confirmed that I wanted to cancel, and asked for funds to be refunded. I am yet to receive a confirmation by email and no refund. They even followed up with a phone call in the trial period to which I confirmed that I had already cancelled and this customer service rep did nothing to confirm the cancellation had taken effect. I have a second invoice that has been sent to me that is now also in dispute. Customer service was terrible and asking for reference numbers when their online cancellation form did not give one. I have read previous warnings about this company and you need to believe them. DO NOT DO THEIR FREE TRIAL AS YOU WILL NOT BE ABLE TO CANCEL! [sensitive content hidden] STAY AWAY

I gave them 5 stars at first... After a few years, I give them 2 stars now

Opmerkingen: It has its ups and downs, we were extremely happy with the software because of its simplicity. But their current approach to have exclusivity over processing payment and no integration with stripe (or any other processing payments) has left us extremely disappointed . It was a BIG let down

Pluspunten:

The software is easy to use, very intuitive, easy for our onsite staff and reservations team. Easy display, and easy booking platform

Minpunten:

After several years using the software, we were happy with the software.. It had its issues (reports and very basic features) but their simplicity was what made us choose them. That and their integration with Stripe which allow us to take payments at time of booking and direct payments from clients on site. We have been with stripe for over 15 years.... Little HOtelier, decided a few years later that they wanted to have their own payment processing system... which meant we had to ditch Stripe... However, tLittle HOtelier Payemnt system was NOT available for our country, so we were offered to just simply take payments by hand or using a third party platform. This has been a nightmare, as we need to collect payment from future guests using a third party system (stripe), sending invoices separately, managing all these invoices, and now onsite payment manually as well.We are not against their payment system, we are upset they gave us absolutely NO alternative or option. We will be ditching the software as it does not meet the most essential part of a booking system: payment processing.

A very good tool but make sure to be ready

Pluspunten:

It is a good tool with lots of interesting features.

Minpunten:

The onboarding is a little tenuous, I did not expect that.

excellent but with major gigantic faults

Opmerkingen: very good. would be great the ingenues there understand these two points and stop being blind about the, give good service without dual interests. and they will have a super app. that will make much more revenue than this stripe co-related business.

Pluspunten:

user friendly interface, integration with other siteminder softwares. and new apps... that are very useful. vote 10! but

Minpunten:

gigantic problem. there is no way to put in evidence in the calendar with a strong color the bookings that are still unprocessed or have problems. And siteminder aims on a percentage of the business coming from STRIPE quite clearly. Conflict of interests, good service to their clients, against making more money from percentages of all Stripe sales. WRONG, morally wrong. To change system it takes months of work. So, we have to have an ultra fast glance at bookings that are unprocessed on the calendar. Track them and try to solve them. Without this we miss the unprocessed bookings. We travel in blindness unless we dedicate lots of time in the process of verifying things. And at times we get a scam of guests who never really paid a penny. Second point often stated. If they call us to book a basic function that competitors have is to book for a limited period on the calendar. After this period if client doesn't pay booking erases in automatic. the first point is fundamental. the second one also. lastly the ad-ons for the bistro and drinks, is not so organic. but perhaps we just didn't have time to try to implement it.

You asked for my opinion

Opmerkingen: barley enough to do the job, and for context, we are a seasonal 19 room golf lodge, and it barley gets the job done.

Pluspunten:

The customer service team is extremely helpful

Minpunten:

As the manager and sole operator of the system with the phone app I do not have the ability to make a reservation, change the length of a stay, build out a quote. or any of the most basic operations of the job. the phone app is only a window to view what is happening with the system and does not let me alter anything in the system. A broken tool. The reporting functions are EXTREMELY limited, we only have 19 rooms and i have to compile multiple reports just to compare year to date revenue. A broken tool. As the sole operate during the winter season i built the Lodge Email to receive the customer notifications and my business email to receive the management notifications. the customer notifications are full of vital information that the management notifications do not have, like the actual date the guest is going to be staying with us. Again, a broken tool.

THE UPDATE IS TERRIBLE

Opmerkingen: Are the staff at Little Hotelier in tech support are great they are patient kind helpful and knowledgeable but I am just so disappointed with this new face upgrade!!!!

Pluspunten:

When it looked so user-friendly it was user-friendly now it has literally become like all the rest are zoomed screen difficult to drag things and when you press on the icon it doesn’t bring you straight to today so you must always know your dates I find this update terrible I am very disappointed!!!

Minpunten:

The update calendar is terrible .. I specifically signed up with Little Hotelier because it was different.. the screen was so simple and easy to see and read .. now it looks like an excel spread sheet!! I literally hate it!!! it was a step above the rest now it has literally downgraded to be just like everyone else’s! Yet the price keeps going up! :(

Why I switched to Little Hotelier for my small holiday stay business

Opmerkingen: Superb training and help in understanding the system, developing it, using it. I would otherwise be using a set of spreadsheets, manually, to organize and record information crucial to running a small holiday stay business.

Pluspunten:

1) ease of use of Front Desk for bookings on my own website 2) excellent Channel Manager software, and Payment software, integrated with booking calendar in Front Desk 3) unbelievably friendly and helpful customer support and training video resources 4) modern mobile phone and tablet friendly software for users 5) innovative tie-in with Google maps and search

Minpunten:

Inability to easily customize forms and templates for reports for self use as well as for customers . It can be done if one is comfortable using java script style code. But I'm only an HTML/css trained guy. I'd like to see something friendly like Wordpress uses - our own website is run through self-hosted Wordpress and its "templates" and customizability is excellent for someone with my skill set.

Fantastic tool for hotel room inventory management

Opmerkingen: Very positive, the software generally suits all our needs as a small property and the support team is always very helpful.

Pluspunten:

The integrated features that link to all channel and our website, saving an enormous amount of time through automatics inventory updates and automatic emails to guests

Minpunten:

The booking window could be expanded especially with the disruption of Covid some guests are tying to book more than 2 years from the current date..

Little Hotelier

Opmerkingen: The cons led me to leave Little Hotelier for a company with a personal technical customer service department. I pay more for it but its worth it to have a local accent to help when I need as well as my own account manager.

Pluspunten:

A lot of good functions, mostly easy to use.

Minpunten:

When you need help with something the customer service is not good - it started off good but the outsourcing or whatever they changed it became difficult to get through then when you did get through you would need to be able to get over an accent issues as well as the technical issue you calling about. The calendar was also not helpful as if I had a one night stay in one room and the next day there was a one night stay in another room it would appear like we have a 2 night stay availably but we didn't so I would get abuse and be accused of lying not very pleasant.

Ideal PMS

Opmerkingen: I started with Siteminder in 2008 and watched it develop over the years. Then it morphed into the PMS Littlehotelier which enabled me to go totally paperless and manage everything easily even from my mobile phone when I am away from the office.

Pluspunten:

It works, meaning it does a lot of work for you, saving you time and effort

Minpunten:

Relatively expensive. The inventory page is slow to load.

Review of LH software

Opmerkingen: I do not see any benefit from this software, I'm sorry but that is my honest opinion.

Pluspunten:

I really don't have anything positive except costumer service is fairly easy to get a hold of but then most of the time they don't know answers to my questions.

Minpunten:

I am very disappointed with LH. I was trying to input previous guests into the system and customize emails for marketing. There was no way to do this without creating a reservation, then cancelling it. This caused issues with guests calling because they got a confirmation email and then a cancellation email shortly after then there is no way to customize emails to guests. I had to copy and paste into gmail to do what I wanted. Very time consuming and counter-productive. This system is only good for creating reservations and cancelling them.

Makes managing an accommodation straight forward

Opmerkingen: We run a small accommodation. Little Hotelier is the third channel manager we have used and have been with them for many years now. If l have any problems that l cannot fix they are always their to talk too on the phone in order to solve any problems.

Pluspunten:

Little Hotelier recently upgraded their software. It has helped make it very user friendly and easy to navigate. Site is set up in a logical way so that drop down boxes are clearly explained and navigated. When we get a booking we immediately get an email with detailed and clear information on the guests. Very easy for people to use who are not that confident with using websites. Other channel managers l have used in the past were extremely complicated and way to many dropdown boxes which made to very confusing.

Minpunten:

I find when l first go into the site their are way to many steps until you finally get in. Needs to have some kind of shortcut.

Too basic for modern hotel management

Opmerkingen: Generally it is very easy to use day to day for bookings and reservations. However, this really is the base line for any PMS and I expect more control and convenience to manage my property. Accordingly I am looking for a replacement.
Reservations does not handle groups well at all. You can book multiple rooms on one reservation but only if all guests arrive and depart on the same days. You can't split rooms off this one group res and you only get one bill for the entire group. You have to enter individual reservations to achieve any real functionality but there's not way to link or connect these independent res as a group.
Billing is far too basic. Room charging is fine but you can't charge for other ad-hoc items with any ease and rate changes across a stay are awkward to implement.
You can't split bills, can't move charges across rooms and the gust only gets one bill so no way to hide room rates or provide separate bills for company expenses and personal expenses.
Room/Rates configuration is also convoluted and requires constant manual work-arounds to function.
Reports are basic but useful. Unfortunately many times occ% and Avg Rates do not calculate accurately.

Pluspunten:

Easy to use dashboard and reservations control

Minpunten:

Terrible (non-existent) groups control Poor accounting and billing system Complicated and inflexible rates control

Counter intuitive, frustrating and ENDLESSLY time consuming!

Pluspunten:

It is visually appealing (which unfortunately gave me false hope that it would be more user friendly), it is easy to add staff to it (even though they then don't have access to a user friendly platform without being on a laptop/desktop), their customer service seems helpful once you get them on the phone.

Minpunten:

Counter intuitive, frustrating and ENDLESSLY time consuming. Sometimes things I expect will take me 10 minutes to change (like a discounted room for 4+ nights) ends up taking me 8+ hours. The two people (including myself) who are in my office are both in our early 30's and are fairly tech savvy - growing up in the technological era. We spend a LOT of time discussing glitches, horrible lack of syncing, its counter-intuitive process and how often we spend HOURS on hold trying to reach someone in customer service. It even is lacking some very basic capabilities like being able to add links or images to auto emails which send to guests after they book a room. I really wish I had chosen another company to work with. I can't imagine a worse one out there but I don't have the time now to change over all of our information to a new system so I am trapped with them for the time being. I would HIGHLY recommend you look in to alternatives before choosing Little Hotelier.

Little Hotelier

Opmerkingen: A friend who had been in the hotel industry for many years recommended that we incorporate this software to help manage our online reservations. It was one of the best decisions we have made.
The support team from Little Hotelier has been fantastic. They know their product and are always patient when providing over the phone support.

Pluspunten:

It is relatively straight forward to use and is incredibly useful for running our business.

Minpunten:

We have not been able to fault anything about this software.

Little Hotelier

Opmerkingen: Brilliant really. Very helpful support staff too.

Pluspunten:

It's so easy to use! And it pulls all the information into one place and I can access it from anywhere.

Minpunten:

I would like to be able to personalise the confirmation emails that I send to clients. I would also like to have more options to add details to the invoices. I find it really frustrating having to log into the app all the time too and it would be great to be able to see more info in the app.

Woopi Backpackers

Opmerkingen: Overall we really like it, however it you could fix the cons above it would be greatly appreciated.

Pluspunten:

The new four week view is useful. Overall it is simple and suits our business.

Minpunten:

Since the updates, it lags when you try to drag a booking between rooms/ beds and it also refreshes every time you try to do something which is very frustrating.