GovPilot reviews

GovPilot is what my department has spent years searching for

Opmerkingen: I have already recommended GovPilot to several other county departments and have made myself available to them for questions regarding the switch. I have been pleasantly surprised with all of the features that our previous software didn't offer and, a lot of which, I didn't even know how much we needed them. Automatically notifying residents that their complaint has been handled or that their permit is now approved, integrating GIS in to their mapping systems to provide up to date and accurate maps of my County, and working with our credit card processor to safely and securely process permit fees with seamless transfers of information between the two are just some of the features that, now that we have them, we can't do without. There are so many great things to mention about GovPilot that I simply can't remember them all but, suffice it to say, GovPilot is well worth the cost.

Pluspunten:

The GovPilot team have been nothing but professionals for the entire process of changing from our previous asset management software to GovPilot. They gathered the details of what we were doing before, what we didn't like about our previous software, and how they could help fill in the gaps. Then they worked closely with myself and several of my team leaders to come up with a tailor fit solution to manage our Animal Control calls, Code Compliance calls, and our septic system permits. Even though GovPilot is based in New Jersey, they were willing to fly down to Texas to provide face to face training to me and my staff at a very low cost. The software is great and does everything we need and more but I think one of the best features they have is the live chat option on every page. If you have a question or get stuck somewhere, simply click on the support button and get help from a live representative in seconds. Another great thing that I appreciated was the professional manner in which they handled a few hiccups with our contract process. We had to put the project on hold several times while we processed some internal issues and the GovPilot team was there, ready to pick up where we left off once things were sorted out. No complaints and no incessant nagging about when we could move on to the next step. If I had to delete this whole review and condense it down to one word, I would describe GovPilot simply as "professional".

Minpunten:

When reading reviews, I tend to distrust those that don't mention something negative in their review. There is always something that can be improved. Believe me, I had to think long and hard about what could be improved on with GovPilot. The only thing I could come up with was that they are obviously a New Jersey based company because a few of the fillable fields in our forms still referenced New Jersey for a few days before we were able to get them all switched over. That was it. That's all I could come up with. I have been entirely satisfied with GovPilot.

Incredible improvement over other software

Opmerkingen: The software we used prior to GP (SDL) is clunky, and awkward, and anything but user-friendly. GP blows them out of the water, and is helping us process applications faster, which automatically makes us more efficient.

Pluspunten:

Gov Pilot seems to have been designed with the user in mind, and -- on top of that -- the GP team has worked tirelessly with me to customize features, and module design toward optimum efficiency.

Minpunten:

Because the onboarding and development teams have been so responsive to my requests in the initial phases, I have no complaints about GP whatsoever.

Residential Parking Review

Opmerkingen: The 2020 rollout of the software to employees and customers was premature. The cashiering and reporting data input from various departments caused major confusion. The lack of training for the cashiers before its release was a disaster and the lack of testing by GovPilot created a load of data that all had to be corrected. The transfer to our accounting software was because of the lack of control over duplicate data.

Pluspunten:

Improvements made as problems were discovered.

Minpunten:

Current Residential Parking problems were detailed in an email currently being addressed. The early release before proper testing was a problem in 2020.

To GovPilot and Beyond!

Opmerkingen: Residents no longer need to wait to speak with a staff member during operating hours to access property information with the GIS Map. GovPilot is the perfect partner to work with a growing Township to create simplified processes for individuals to access information independently. The modules allow anyone to complete a form at any time, anywhere, decreasing our phone call and foot traffic so we can focus on other tasks. We are implementing additional modules that will further assist our office as we move forward into the electronic and digital era!

Pluspunten:

GovPilot helps us quickly and efficiently communicate between departments, and all communications are saved for later reference. Residents are able to notify Township officials of a concern at any time/day, not only during business hours. The automatic email notification for new RAC allows for response in emergency situations.

Minpunten:

We found a few additional features for our purposes. We asked if only the CCO Inspector could be chosen for scheduling the Inspection on the drop-down feature to limit confusion. We also requested an automatic reminder for RAC for any NOV when the 10 days is expiring for Code Enforcement to follow-up.

Lodi's Review of GovPilot

Opmerkingen: GovPilot changed the way we do business for the absolute best and we can't remember life without it.

Pluspunten:

GovPilot's software allows information to be shared easily and instantaneously between departments and also with the public. We are able to limit the paper in our offices while still allowing for information to be accessed easily.

Minpunten:

The time is takes for Property Profile information to be updated

GovPilot - Good Functionality and Operability

Opmerkingen: The GovPilot modules provide a great mechanism to record, track and manage the large quantity of rental properties we administer and the diversity of issues that are reported to our local municipality.

Pluspunten:

The best feature in GovPilot is the responsiveness of the Staff. They are timely in their actions to correct issues. They take our feed-back and integrate features into the modules which tailor them to our unique circumstances.

Minpunten:

We can not identify any drawbacks or shortfalls so far since issues are infrequent and corrected quickly when they do occur.

Melissa Gleason - Camden County IT Administrator

Pluspunten:

Easy to use Dashboards and ability to customize the Dashboard. Easy to filter within modules. Easy to have new modules setup. Easy ability to add permissions to modules. Easy to use Reporting feature. Issue fixed quickly and effectively. Ability to create automated workflows on modules and ability to add pre-defined emails and forms that can be generated with information in the module.

Minpunten:

Issue with reporting location. Not always is a concern or issue that needs to be reported is from an exact address.

I love working in GovPilot!

Opmerkingen: I refer to the Customer Service Team as "MY A-Team" they are personable, efficient and have always responded quickly and accurately to any of my issues and were always available.

Pluspunten:

The ease of use; though repetitive it allows for efficient and speedy processing of OPRA requests and responses.

Minpunten:

The ability to merge and retrieve certain functions.

Review

Pluspunten:

Ease of entering information, printing out forms, customizing settings

Minpunten:

When uploading information the program sometimes duplicates instead of updating the information previously uploaded

GovPilot is a game changer

Opmerkingen: The City of Elizabeth is using GovPilot for Report a Concern and 9 other processes. Gov Pilot has enabled us to retire legacy systems and replace paper with a very efficient set of tools. Our response time is faster and there are far fewer errors in our workflows.

Pluspunten:

Replacing legacy systems and processes were a breeze thanks to GovPilot's dedicated customer service team.

Minpunten:

There is a good deal of customization required; some reporting features could be more intuitive out of the box.

Montgomery Clerk's review

Opmerkingen: Excellent. very pleased with program and support staff

Pluspunten:

Can process records requests quickly. Easy to operate.

Minpunten:

Once we got used to the modules, there were no negative issues.

GovPilot GIS Maping System

Opmerkingen: GovPilot team is very responsive and ready to provide support & service.

Pluspunten:

Easy to navigate . User friendly. Easy web interface.

Minpunten:

Nothing, a great product. Hard to find fault with this product.

GovPilot

Pluspunten:

Ease of use with map and views. Love the different fields they allow us to use.

Minpunten:

Sometimes it can be glitchy.

Municipal Court Database

Opmerkingen: While this was their first attempt at a court database, they did a pretty fantastic job. They listened to what I wanted and needed and we all worked together to get this very useful database!

Pluspunten:

This is an easy way to keep track of our municipal court citations. The ease of use for both myself and our police officers is exceptional!!

Minpunten:

There isn't much that I don't like about this software

EXCELLENT SINGLE SOURCE PROVIDOR

Opmerkingen: Excellent communication and extremely responsive tech support.

Pluspunten:

Module interaction with Departments throughout the City

Minpunten:

There are many pros with this software. The only thing I am awaiting on is integration so that when a web payment is made, it automatically makes an entry into the transaction log and zero's the account accordingly.

the staff are always willing to try and help

Pluspunten:

The software will make my units more efficient and finding/processing work much faster. We are also offering the public 24 hour access for filing concerns.

Minpunten:

Haven't been using the software long enough to see any long term concerns.

Not very user friendly, but with great customer support it became a good experience.

Opmerkingen: Improved my computer skills!

Pluspunten:

The Borough processes many permits and licenses on a daily basis. It's very efficient to have the system populate and print them.

Minpunten:

The view. In every category, there just seems to be to much information required! I also dislike that everything is addressed driven.

GovPilot has significantly changed the way we operate within the Borough.

Opmerkingen: Time savings, efficiencies, and integration between departments that will hopefully lead to time savings.

Pluspunten:

GovPilot makes workflows more vibrant and efficient through data aggregation. By collecting all of this digitally and building it into a property parcel-centric view, it creates an integrated way to oversee and execute various tasks that serve residents, allowing departments to step away from their silos and better coordinate tasks.

Minpunten:

Right now, a lot of build out is still necessary to provide a user friendly experience for employees. And there's no real backend for users.

A good overall system that helps us manage requests.

Pluspunten:

It helps us to track and follow up with requests and is user-friendly. It allows employees to view everything in one central location.

Minpunten:

The history screen is a bit much to scroll through horizontally to view all the fields. It would be helpful if there was an option to specify if a request is being put in by an administrator on the back end.

City of Birmingham, Michigan Review

Pluspunten:

We are using GovPilot's Report a Concern Module. The module is user-friendly for the complainant and our staff members. We are very pleased with the service.

Minpunten:

We would have liked to customize the app more, and add functionality that is not yet available.

Gov Pilot

Opmerkingen: This software has allowed the city to combined two or three software into one. Customer service has been great.

Pluspunten:

The ease of setup and the fact that Gov Pilot does all the modifications and updating

Minpunten:

That I did not find the software sooner.

Comprehensive Software

Opmerkingen: Just used the free trial. Love it. Our current system is incredibly restrictive and difficult or impossible to use certain features without getting our IT department or the software company itself involved.

Pluspunten:

The ability to store all property records in one place is invaluable! Currently use a permitting software that does not have this capability and it's very restrictive. GIS mapping is a huge benefit also. Visually appealing dashboard. And the app is a phenomenal tool!!!

Minpunten:

As a free trial user, it is hard to find anything that I dislike about this software. So far, I love it and it meets/exceeds all our needs. I am going to push for my municipality to adopt.

gov piolt

Opmerkingen: How to find contractors and the permits issued to them.

Pluspunten:

Software is easy to use but still need help in certain areas.

Minpunten:

I don't feel we had enough training after we were on gov pilot. Still asking questions/help.

Good over all online product

Opmerkingen: online services and flexibility of online forms and databases

Pluspunten:

Product flexibility and GovPilot Staff able to come up with fix ( good can do attitude ). Able to work with users to build a good online process.

Minpunten:

Needs a ticketing system to track issues, a few items get dropped and have to be brought back up. Not always a good hand off from customer representative to backup staff.

The program was easy to learn.

Pluspunten:

The software is user friendly. It is very easy to edit any of the property information. The different reports that you are able to run are very helpful.

Minpunten:

I do not have any cons other than on the trash district and election district mapping, the districts would just pop up when you click the boxes on the side.