MobileServe reviews

High School use of Mobile Serve

Opmerkingen: It has overall been a positive move. It makes performing service hours quite easier.

Pluspunten:

I liked that it really helps me save time and gives me an accurate account of where everyone stands with hours in each class. I do like the Dashboard.

Minpunten:

When I check the students hours I have to remember to make sure I put in the starting date. One of my teachers cannot get into mobile serve to check her students. No one has been able to assist us. Some of the student have difficulty in linking their hours to my dashboard.

MobileServe

Opmerkingen: Overall, I think the program is good and will be sticking with it for another year. The customer service is outstanding! Because of that I was able to overcome the learning curves easily, and then help students do the same.

Pluspunten:

Online tracking is way easier than my old spreadsheet method. Having students be responsible for reporting their own hours (although with some pitfalls) was much nicer than having faculty in charge of recording and reporting hours. The personal responsibility associated with it is good for character building. Even though they occasionally made mistakes on their logs, learning to be diligent, follow up, and check afterwards is a good lesson. The analytic features, being able to easily break down hours by individual, grade, organization, etc. was great.

Minpunten:

We found the homepage display confusing, as it displayed the total hours entered, and not approved. Students have to check the "Activity" page to see what has been verified. In many cases students would misprint an email address, hence the faculty would never see it to approve it, but the student would glance at their home screen and think they have logged it correctly. This learning curve created a few instances of confusion and negative feelings. Likewise, there were a few minor details that students needed to learn in order to submit logs correctly, like making sure they select a category, or enter the email address in the correct line. Again, this is just a learning curve issue that made it less user friendly initially.

In theory this is great, but in practice it's difficult

Opmerkingen: Frustrating and difficult.

Pluspunten:

Mobile & online access was my most appreciated part, but unfortunately the mobile access backfired when it came to our largely not-tech savvy parent population.

Minpunten:

Active reporting - when I try to print out a volunteer list for an event it does not separate it into a format that is easy to decipher -- all the info is bunched up in a strange document that does not clearly indicate who signed up for what shift, and what that person's contact phone or email is. To me it is not intuitive on the user side either. If the shift or the name of the event or the time is not recorded correctly, or the user doesn't know the name of the event they end up creating their own sign in/out, and it does not point back to the actual event they are working. Additionally when trying to print the volunteer schedule, the times of the shifts change to Eastern time. We are using this software in the Pacific time zone, and the shifts when printed change to 3 hours later. It makes it confusing and difficult. I don't believe I received adequate training on setting things up, and don't know the features available.

Excellent tool for tracking service hours

Opmerkingen: The students find the app very user-friendly and reporting hours is much easier for them now. I like that there is a way to put in volunteer shifts now with the number of volunteers needed so that students can sign up for specific time slots. The mobile app checks them in when they arrive, which is very convenient. Also, when we have events on campus, the students can sign in and out using the kiosk mode.

Pluspunten:

The customer service is excellent. The team is very responsive to our needs and to our suggestions for future upgrades. I manage the service hours for over 150 students a year. MobileServe makes it easy to track and verify hours as well as to communicate with volunteers. I love the ability to set goals and also to create reports from all the data.

Minpunten:

The only things I wish this software had that it doesn't are: 1) The ability to attach a file to a service event. Many service opportunities require an application and I can't attach the applications to the event announcement. 2) The ability to announce/advertise an open-ending volunteering opportunity. The opportunities have to be an event or something that occurs on a recurring date. If there is an organization that has flexible hours and/or that is looking for students to volunteer over a long period of time, I can't use the event feature.

Quick and easy communication with groups and individuals!

Opmerkingen: The students can take it with them and be accountable to get the signatures and keep a running log of their hours.
I did miss emails sometimes to go in an sign-off as an advisor for some of the students and it threw them behind on knowing how many hours counted for them. We did get a bit better over time with them reminding me.

Pluspunten:

Having the students to be organized and accountable on the spot with their Community Service hours is fantastic! Being able to keep in contact with so many people in so many different places at one time, ease of use, and user-friendly updates from our suggestions are all fantastic.

Minpunten:

Getting the students to consistently use it to track their hours and would love a quick-high school friendly tutorial within the app. so they could learn how to use it quickly.

Mobile Serve 2018-2019 school year

Opmerkingen: Overall, it is pretty good for what we are looking for. I don't know if there are better options out there, but it offers us an easy way to track all of our students service hours and make sure they are keeping up on their requirements.

Pluspunten:

I like that I am able to track the amount of hours logged by users as a whole as well as in sub organizations.

Minpunten:

I wish there was a way that we could clear out the service logs at the end of each year so that we can start tracking anew.

Easy to Use Volunteer Service Tracking System

Opmerkingen: MobileServe has been very open to my suggestions and ideas as they continue to develop their product. I have been happy with it.

Pluspunten:

I appreciate the clean layout and accessible search features offered by MobileServe. I find it very easy to search data by user name and filter it by dates. I have over 200 users I keep track of, so this software makes it easy.

Minpunten:

I do not like that, at this time, I cannot edit user profiles myself but have to contact Customer Service and have them do it. They are always helpful about doing it, but I'd rather have the ability to do it myself.

MobileServe Review

Opmerkingen: This has been great for our High School Community Service program - and has given us the opportunity to expand in new ways!

Pluspunten:

I like how easy it is for our students to use the App to get notified about service opportunities & to track their hours. It is also great for us to keep record of what students are involved in what.

Minpunten:

There are sometimes small technical glitches that make it hard for us to create repeated events, find old events, etc. However, Customer Service has always been great!

Student/User Friendly

Opmerkingen: MobileServe allows us to track our students' service hours throughout their years of high school. The kids like it because it is user friendly and the mobile app encourages them to put in their hours as they complete them instead of forgetting to turn in their service logs later.

Pluspunten:

The price first brought me to this product and then the ease of use for our students was a major factor in switching to MobileServe

Minpunten:

My students and I do not like that they have to pay to get a copy of their service transcript. Other products we've used have given them this service history for free.

This application promotes and helps students maintain a lifetime of service to their community.

Opmerkingen: One stop shop for logging all of my students' service learning

Pluspunten:

The ability for students to update their service and the continual tracking of that logged service throughout their secondary school experience

MobileServe

Opmerkingen: It's an added hastle to have to track all volunteer hours manually, so why not give that responsibility to the volunteer and that saves SO much time for the coordinator of the event/program. Customer Service has always been great and I love that it all started as an idea in the YMCA! I have suggested it to numerous facilities and organizations to help track their volunteers! :)

Pluspunten:

The ability to have the volunteers track their own hours and the verification processes. Attaching location, adding photos, signature feature, and the email. Very helpful there are options!

Minpunten:

The color scheme. To be honest, it's hard to see sometimes due to the lack of contrast. White and very light baby blue is very hard to read.

MobileServe for School Environment

Opmerkingen: Our overall experience with MobileServe has been awesome. Support has been quick via email and phone calls and MobileServe has always been willing to help and hear us out. Thank you so much MobileServe, we hope to continue our partnership and grow with you guys for many more years to come!

Pluspunten:

I like the ease of use of the MobileServe App on our students iPad's and the customization abilities as a MobileServe administrator on the back-end. This has helped us eliminate stacks of paper that required manual entry into a spreadsheet for 2000+ students. Thank you MobileServe.

Minpunten:

The initial registration process for students was a little cumbersome as it required a code sent via email. Students tried to register without the email (which worked) but it didn't place them in a grade level, then they would go through their email to register and the system would say the account was already created under that email. Not a big issue as most students followed directions and registered using the initial email sent to them by MobileServe.

MobileServe pros and cons

Opmerkingen: There is a lot of responsibility being placed on one member of our school to log all the hours now and it has altered the relationship our students have with their service supervisors: MobileServe and the constant updating has made their experience feel much more transactional and cumbersome to the supervisors than our older pen and paper system. But, transparency and thoroughness seem to win out!

Pluspunten:

I do like that our boys need to log all of their hours consistently, they have to seek approval every week and there is a way to track them in an up-to-date manner. I think the team that runs the site is very helpful and responds quickly to requests. There are a reasonable amount of options that are helpful for our students and different ways to log their hours.

Minpunten:

I don’t like that we can’t track the hours easily In a manner that is useful to our schools service requirement (hours, visits and consistency are all important to us and we need to do a lot of the leg work ourselves after the initial log)

I used this app to log hours for classes and it was easy to use

Opmerkingen: I got an easy way to log service hours that kept me up to date with my progress. It was really accessible and the app helped me regulate my time and see how much longer I have until I reached my goal. I also found that the app was well received by the people I was volunteering with and overall I really enjoyed using it.

Pluspunten:

I like the simple set up, and the easy ways to log the hours. Getting a signature and adding a geotag were useful additions that helped my overall experience.

Minpunten:

Sometime the software would glitch or the signature on the mobile phone wouldn't work right and that was frustrating but it was nothing major.

MobileServe has changed the game for us!

Opmerkingen: The customer service that I have experienced while working with MobileServe has been top-notch! I would recommend that to anyone tracking service hours!

Pluspunten:

This software is extremely user-friendly for our students, Community Partners, and system administrator.

Minpunten:

The lack of an ability to make certain fields of the entries required for our students.

Great addition to our program!

Pluspunten:

This software is user-friendly for our clientele and can be tailored to the needs of our specific organization. The customer service we have received has been outstanding. They are attentive, responsive, listen to our needs and go the extra mile to meet our requests.

Minpunten:

I honestly don’t have any concerns about this software.

Very easy to keep track of hours love it

Opmerkingen: Keeping track of all activity

Pluspunten:

Very easy to keep track of volunteer hours. It's great to see how many hours I have put in.bi really enjoy the site.

Minpunten:

Click in and out to put in Al the volunteer hours I have done. I would like to click once and put as many hours as at once

Good, but extremely difficult for the non-tech savvy to use or understand

Pluspunten:

What I like most about this software is how it makes it so easy to view all of the different events in one spot and sign people up quickly

Minpunten:

Each page must be reloaded and when working with a large group that keeps track of your hours it become increasingly agrivating when it takes 7 hours to see If 160 people are up to date on their hours because each page takes 30 seconds to load

User-friendly Mobile Serve app

Pluspunten:

MobileServe is a wonderful tool for those who desire to log hours of service. It is practical since it can be used on a mobile device or on a desktop computer. It is easy to use and very convenient for supervisors to verify the submissions of their volunteers. Because of the geo stamp and supervisor verification, the app assists those approving hours to determine the validity of the submissions. I especially love that the app gives users the ability to download reports that they can use for scholarships and internships.

Minpunten:

It would be helpful if the app was more like the website in its ability to log service hours that exceeded 24 hours, such as mission trips or weekly commitments.

Was very tedious to use.

Opmerkingen: None

Pluspunten:

That it essential via a Computer and not just a phone app I always have too many phone apps and not enough storage on my phone.

Minpunten:

When we needed to add new members to the software it took a long time to be able to find the code to join the group. We have to log our service hours twice and your software has alot of steps on loging hours. Also you cant break it in to semesters which isn't efficient.

The best volunteer tracking platform you can buy!

Pluspunten:

Ease of use, look and feel, connection to social media, dashboard, ease of verification of hours, customer and technical service by MobileServe staff,

Minpunten:

The only con is the cost. For our small nonprofit it is expensive, but providing free accounts to students has been worth it to us.

Teacher's Perspective

Pluspunten:

It's very easy for my students to keep track of their service and tutoring hours. It is also very easy for me to make sure that they are doing what they should.

Minpunten:

If someone messes up a service category, they have to get it re-verified. It causes problems for me.

Streamlined a very arduous process

Pluspunten:

MobileServe has taken what was previously a huge headache and streamlined it into a smooth process for both administrators and students. before Mobile Serve, I spent so much time tracking down hours and students. Other softwares I had tried before were clunky and couldn't generate reports quickly or at all. Not only is MobileServe easy for me to use, I haven't had to explain how to use the software to students at all, it is so intuitive!

Minpunten:

I wish there had been a way for students to be on boarded, rather than the students having to create their own accounts.

MobileServe is AMAZING! I have so much more time now!

Pluspunten:

This company is incredible. The staff is friendly and quick to reply to questions. I have had incredible support along the way. I also really appreciate the program. It has freed up hours of daily work for me by digitizing our record keeping and communication portals. I'll have instant data. It's user-friendly and simple. It's very affordable. It's just incredible. I can't imagine NOT having this program!

Minpunten:

Honestly, I haven't met any challenges yet. Getting it set up and running took some time, but it's worth it.

Volunteer Organizations benefit from capturing important community hours

Opmerkingen: Easy to capture important volunteer hours for our organization where we are required to turn in community hours each month. Wonderful to be able to realize the monetary impact of our volunteers' efforts in our Houston programs

Pluspunten:

Ease on entering hours; and ability to capture statistics monthly/quarterly and by category

Minpunten:

Some of our users are hesitant to use regularly; limited number of users per plan