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Over Namely
Namely is het platform voor human resources, salarisadministratie en secundaire voorwaarden waar je werknemers graag mee zullen werken.
We love the onboarding system, it makes everything very easy and automated.
Some of the locations for things seem a bit odd.
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Reviews filteren (439)
Namely keeps us connected and focused at work.
Opmerkingen: Namely has helped us to manage the workforce, employee retention, understand data and insights within our organization, and keeping us connected in a single package, and we are able to benchmark our productivity, accountability, and credibility in terms of HR. We are able to set time cards, clock-in features at work, as a result, we are able to get optimum results. Managing time-off requests, sick leave(vacation) for employees has been a lot easier, and also the reporting and analytic feature of Namely has helped to keep track of every record at work. Overall, Namely has helped our organization in managing the workforce, employee engagement along with payroll, benefits, and talent management.
Pluspunten:
Namely is simply a great platform for HR, Payroll, and benefits management within the organizational framework, as it helps to create better workplaces with varying functionality to adapt in small to mid-size businesses and comply with different regulations at work.
Minpunten:
No particular downsides of the software. Sometimes, I got a problem syncing employee's data to Namely. The API call is not worth handled by the application and keeps me disconnected. Hope this would be solved in the next update.
Reactie Namely
4 jaar geleden
Thank you for your review! We really appreciate your feedback and are happy to hear that Namely helps you manage your workforce, keep employees engaged, and build a better workplace.
Eerder overwogen alternatieven:
Great HRIS and Payroll system with many customizable features
Opmerkingen: I and a Namely advocate, I was instrumental in recommending and seeting them up for my business. I just think their customer service format changes frequently and it is confusing sometimes to keep up with their preferred communication etiquette.
Pluspunten:
We have a ver detailed and multi step performance review process, Namely allowe dus to build the ratings and concepts for our processes. The abilit ti assign multiplie review writers, the steps of approval and the reminders are all key in our operations.
Minpunten:
Our account contacts and the way we communicate has changed at least 3 times in the past year. Sometimes i feel like there is a push to work with customer service only in their prefered way, if you send an e-mail instead of a case or if you mark something urgent that they don't think is urgent.
Reactie Namely
4 jaar geleden
Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform to be super customizable, especially when it comes to performance reviews. As for customer support, we truly apologize for your experience. We are confident that our new Pod Service Model and the Namely Help Community will enhance clients' overall experiences going forward.
Eerder overwogen alternatieven:
Adequate product for the price
Opmerkingen: I personally would not partner with Namely in the future, but it worked well enough for the 1 year+ that we had it.
Pluspunten:
We decided to go with Namely because it worked well with Germany, and we are an international company. It is unfortunately very difficult to find a product that works well in both Germany and US, since Germany is not a 1st tier country (like Spain, France, England). Germany also has very specific compliance and protocols in place. This was a number 1 feature to us, as well as the price point. Namely also had relatively simple reporting, we were always able to get what we needed.
Minpunten:
Performance reviews were quite bad (from both an administrative and user standpoint), no ability to plan compensation within the system, difficult to set up work flows and difficult customer service (not able to just chat with someone, needed to email and create a ticket and wait for a response), organization chart was not set up well, work flows were not as simple as they could have been (ie a workflow for managers to be involved when someone was onboarded - had to be entirely manual).
Reactie Namely
2 jaar geleden
Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. We will be sure to relay your feedback and suggestions to our Product team.
Happy with HRIS
Opmerkingen: Namely is a good system. It has helped us to make our candidate and employee experience easier and more efficient. We are looking forward to adding the benefits system to replace our current system to really give our employees a central place to go for all of their needs.
Pluspunten:
We really like the onboarding tool for our new hires. There are definitely benefits to this system to streamline your process. For the most part, Namely provides an easy to use platform for our new hires to upload and provide their information. I really like the option of the e-signature which allows us to send out documents to individuals or company wide to be signed. Those documents are then available on the employees profile. We like the analytics which allow us to look at a variety of data points about our employees. We are preparing to add Namely benefits to our package and are hopeful that this will allow us to increase our employee experience satisfaction.
Minpunten:
We did not have a great experience with implementation and felt that we were not prepared for our go live. Our original Customer Support person struggled with many of our questions and concerns and we were left to figure a good number of work arounds on our own. We are hopeful that the new system for getting help support will be better for us. We are frequently looking for ways to work around the limitations of the Namely software. The Namely community of users has been helpful to our company.
Reactie Namely
4 jaar geleden
Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has enhanced your onboarding process and overall employee experience. As for implementation, we truly apologize for your experience. We have made several improvements recently, such as introducing Data Migration Services, to ensure that our clients' implementations go smoothly and properly prepare them to go live. As for customer support, we are confident that our new Pod Service Model will enhance clients' overall experiences and are happy to hear that you have found the Namely Help Community to be helpful.
Eerder overwogen alternatieven:
Namely Product Review
Opmerkingen: My overall experience has been very positive. They have an updated customer service center that provides you with related articles to your question which is very helpful. The customer service reps are usually pretty timely and are always very nice and polite.
Pluspunten:
What I like most is the ease of use for our employees. It is a very intuitive system to use and an employee's profile, performance management, PTO and onboarding tasks are visible to them.
Minpunten:
What I like least about this software is that we have brought up questions, multiple times, about performance management system generated responses that do not make sense and they have never been fixed. You will receive an email that says "your approval required" even though the text below it says the review is incomplete.
Reactie Namely
4 jaar geleden
Thank you for your review! We really appreciate your feedback and are happy to hear that you find our platform easy to use. We are also excited to hear that you have enjoyed working with our new Pod Service Model, as it has been designed to enhance clients' overall experiences.
Eerder overwogen alternatieven:
Great Service
Opmerkingen: In the beginning, there were a few bumps in the road. But once we were assigned a team like [SENSITIVE CONTENT HIDDEN] we were all set. These three are the dream team as I call them. They have the answers and if not they will ensure they get you the answers. We have been extremely pleased with how they continue to provide us with the best customer service a client can ask for. They have enabled us to utilize the system to the fullest.
Pluspunten:
I find the Help Community to be a great asset and feature when you are looking for. quick response. I have to say with all that is happening with COVID-19 Namely has been on top of every new law.
Minpunten:
The ability to run reports and headcount.
Reactie Namely
4 jaar geleden
Thank you for your review! We really appreciate your feedback and are happy to hear that you have found your service team and the Namely Help Community to be helpful - especially during this difficult time.
Namely HRIS
Opmerkingen: Excellent
Pluspunten:
I love the viewability of the site for our staff.
Minpunten:
Back end functionality and learning. Lots of e-learning but we have admin users who need to be able to have a walk through while they are on their machine to understand. Namely does however, do a good job of having plenty of YouTube videos that show you the walk through.
Reactie Namely
4 jaar geleden
Thank you for your review! We really appreciate your feedback and have been releasing more intuitive training courses to make you and your HR team's e-learning experience as seamless as possible.
Eerder overwogen alternatieven:
Very helpful!
Opmerkingen: The Namely team has been incredibly helpful from day 1. They took ample time to walk our team through the entire process and trained us up. They anticipated our needs and questions all along the way.
Pluspunten:
With Namely, we have been able to make all of our HR files secure and digital.
Minpunten:
I love everything about Namely. My only wish is that they integrated with a larger list of other softwares.
Reactie Namely
3 jaar geleden
Thank you for your review! We really appreciate your feedback and are happy to hear that our user-friendly platform has enabled your company to go digital. Additionally, we are pleased to hear that you have enjoyed working with our Pod Service Team, as it was designed to provide our clients with top-notch support.
Eerder overwogen alternatieven:
Simple HRIS that gets out of your way and lets you work
Opmerkingen: A really polished HRIS for most company use cases. You can build a very polished onboarding, offboarding, and performance mangement flow. Very positive user feedback.
Pluspunten:
Very simple to use, simple to teach employees how to use, simple to teach managers how to performance manage with. Good integration with Okta providing a really slick and polished onboarding and offboarding loop.
Minpunten:
May not be as feature rich as things like ADP or Trinet when it comes to time tracking and part time employment, but nowhere near as infuriating to use.
Overpriced and seemed to be running out of investment $'s
Opmerkingen: Really poor by the end. They didn't seem to care about their products stagnation in development or lack of support. They primarily were concerned to hold us to our contract and get their $.
Pluspunten:
Was very easy to use from an interface standpoint and they had some good built in community options
Minpunten:
This was a highly innovative product when we began using it but 4 years in the product never innovated and their support completely fell apart. Their pricing was dramatically higher than the rest of the market for a product that was behind competitors
Reactie Namely
2 jaar geleden
Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. As for customer support, we are confident that the combination of our expert Pod Service Teams and the Namely Help Community will continue to enhance clients' overall experiences. Another one of our top priorities is to enhance our platform constantly for our clients. Over the past few years, we have made numerous updates to our platform and are looking forward to all of the enhancements coming up on our product roadmap.
Needs more work
Opmerkingen: I have only been using Namely since the end of May 2019. I am hoping that as time goes on it will become easier to navigate, but at this time I am not enjoying the move.
Pluspunten:
I like the idea of only having to use 1 program to manage employee timekeeping, payroll and benefits.
Minpunten:
This program has not been an easy transition nor has it been easy learn. One of my biggest issues with Namely is the process of inputting new hires. They call it Onboarding, and the new hire has to have an email or you have to setup one for them. Once you have completed the onboarding process then you have to go through many different screens to finish the setup, and then wait for the system to catch up and generate an employee ID so they can start clocking in/out on the time clock. I have found that if I do this in the morning, the employee ID is not issued until end of day. The old program I used I could setup the new hire in 10 minutes and have them clocking in and out right away. Clocking in/out for team members has been a struggle too because it does take a lot of time and if you have more than one person attempting to clock in/out for their shift, someone is always late or ends up with a missed punch because of all the "ok"'s they have to hit. If they miss the last "ok" it does not record their punch.
Namely Software
Pluspunten:
I love the ability to have all of my onboarding forms in one place. Employees are able to electronically sign and eases the onboarding process.
Minpunten:
The feature that I like the least is the benefits process. The last two years I have had problems with registering new employees with the insurance and it seems like I end up doing the registration myself so the employees can get their insurance.
Reactie Namely
4 jaar geleden
Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has been able to offer you onboarding features that best fit your company.
Payroll Management Software, marketed as total HR management
Opmerkingen: We initially chose Namely in order to outsource / automate more of our total HR management and Namely had positioned themselves as total HR management. While the payroll onboarding, setup and execution was relatively easy, it was quite painful to set up and distribute HR policies or get any substantive value from the additional HR consulting that we had paid for. At the end, when we realized that some of our state quarterly taxes had not been properly filed or submitted, we chose a different platform.
Pluspunten:
Payroll setup and management was simple to setup and run for each pay period.
Minpunten:
The service was not reliable for tax preparation, and failed to submit our state taxes in some states.
Reactie Namely
2 jaar geleden
Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience.
Eerder overwogen alternatieven:
Namely: An HR Dream or Nightmare?
Opmerkingen: The software is best/perfect for businesses on a smaller scale. Once the business expands, time to look for as better and more equipped software.
Pluspunten:
The software is very easy to navigate. The software is very basic; nothing to hard to understand about it. It is also very effective when completing most HR/payroll duties. The software is very organizational; everything stays and is kept in its place. Also the software can act as DocuSign to accurately sign pertinent documents.
Minpunten:
The customer support is very mediocre and should be worked on. The layout/format could be more innovative, cutting-edge, and definitely updated. The integrations can be more advanced as well.
Eerder overwogen alternatieven:
Overall review
Pluspunten:
Namely is easy to navigate for the admins and our employees. The social aspect that everybody can share on the dashboard is great. Payroll service is also very satisfactory. Customer service improved from an year ago. We have received fast and helpful responses to our inquiries. Benefits management in the system is also intuitive. We had smooth last Open Enrollment.
Minpunten:
One of the features that I wish to improve is the Namely Time reporting. Majority of our employees are hourly so when we are looking for reporting on the hours worked the reports are not robust and involves lots of time cleaning to get to the information you need. PTO tracking for hourly and salary and reporting it could be better and less confusing. Another feature I wish to improve is the Namely Benefits as a broker. We had signed up previously but then ended up with another broker as many errors occurred in our benefits management and lack of commutation with our broker. File feed management during open enrollment could improved also.
Reactie Namely
4 jaar geleden
Thank you for your review! We are happy to hear that both you and your employees find Namely's platform user-friendlyespecially with payroll services.
Namely Allowed HR to Scale
Opmerkingen: Streamlining all of our onboarding and reviewing.
Pluspunten:
Namely is used as our HRIS and payroll system. I has an onboarding module that was incredibly helpful in digitizing our entire onboarding system and allowing all the info to flow into HRIS and payroll. The EE review feature has also streamlined our review process
Minpunten:
The implementation required heavy lifting to present our data into a Namely prescribed spreadsheets. I wished there were better mapping that would have required more on Namely's part. (2) some of the place holding features that exist in payroll are not available on the HRIS side. Ex: if I want to view deductions for many EEs I can go the deduction location and click through and easily view one EEs info after another. If I want to do the same within HRIS I cannot. So there are many, many clicks required to accomplish the same task.
Reactie Namely
4 jaar geleden
Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has streamlined your HR processes, like onboarding and performance reviews. As for implementation, we truly apologize for your experience. In 2019, we recognized that gathering required data was a huge lift and burden for some of our clients, so we introduced Data Services as a solution. Clients who utilize Data Services work directly with a Namely consultant to pull the necessary data from their current system. The Namely consultant then works to ensure the data is formatted properly for import, giving our clients more time to focus on other pieces of implementation and providing them with a more seamless experience. As for the place holding features on the HRIS side, we will relay your feedback to our Product team. Thank you!
Review of Namely for time management, easily accessible benefits information and other perks
Opmerkingen: Namely has been transformational for our business, improving efficiency and allowing employees and managers to focus more on the core work of the organization without being bogged down by time-consuming HR tasks. The ability to track leave, benefits and paystubs all in one software keeps us accountable and avoids lots of paperwork!
Pluspunten:
Before my company started using Namely, we were submitting our time-off requests on paper and routing through multiple mailboxes for approvals. We did not have a reliable and convenient system for managing our leave accrual or communicating with busy managers about PTO requests. Now, all of that information is at our fingertips, approvals are a breeze, and it's easier for managers to keep track of all of their direct reports' schedules. Namely also allows us to view our pay stubs and benefits information at any time, and complete our annual open enrollment, all within the software. I would highly recommend the service to any organization looking to improve its efficiency for HR processes.
Minpunten:
At our company, employees accrue comp time for working weekend events throughout the year. Namely does not allow us to enter that comp time in a formal system that is tracked electronically. Instead, we keep track of it on our own, and when we enter PTO requests as "comp time for XYZ event", it is on the honor system. Not a huge complaint, but would be nice if we could track that piece of our PTO the same way we can vacation time, sick time, etc.
Namely 2020 Review
Opmerkingen: It has been overall pretty smooth and very easy to use and track things.
Pluspunten:
We love the fact that it has the social media piece to it for internal posting of events and encouragement and recognition. The product is great due to the ability to utilize it via the app as well.
Minpunten:
We would like to be able to upload videos. At times when updates are made, it changes things that give us a bit of a problem until we figure it out. With the benefits, it would be nice to be able to put in a beneficiary and not have to retype it over and over. We can use the dependent field, but then it looks like the person is a dependent instead of just a beneficiary
Reactie Namely
4 jaar geleden
Thank you for your review! We really appreciate your feedback and are happy to hear that you have enjoyed interacting with your employees on our platform. As for uploading videos and inputting beneficiaries, we will be be sure to relay your feedback to our Product team.
Transition from Zenefits to Namely, couldn't be happier!
Opmerkingen: We transferred HRIS from Zenefits to Namely and we couldn't be happier. From the beginning, the implementation managers were concise, responsive and thorough in setting expectations, providing a clear roadmap and answering all questions. Our Account Manager has exceeded all expectations with his detailed knowledge of all of Namely's products, acute attention to detail, responsiveness and awesome personality. Namely's product fits our company of 84 (we were 54 when we made the transition). Their on-boarding feature is so customizable and user friendly, we were able to consolidate our on-boarding process and automate a lot of moving pieces. We have launched performance reviews and employee engagement surveys using the performance tools and are big fans of the process and capabilities. Namely's performance tool has the capability of pulling established goals into each performance review which makes it extremely easy to track performance and goal attainment. The reporting feature is awesome because we can go in and run any type of report we need to where as in Zenefits, not all of the data was readily available to run a self report, it was funneled through the account manager. We use a variety of Namely's products but we are most impressed with the level of communication Namely provides. From our Account Manager to Namely's Product team, the communication is constant. It is obvious the internal communication within Namely is very positive and fluent - our Account Manager asks for feedback on features and it is clear the feedback is relayed to the Product and Eng teams. Overall, we made the right decision to transition and are extremely happy with this service/product.
Would choose Namely if evaluating vendors again
Opmerkingen: Namely has been a great decision for our company that wanted to house Payroll, Benefits and HRIS under one roof. We selected them due to the ease of use of the platform for the site administrators as well as our employees and felt they would be able to meet the needs of our growing company. The service that Namely's staff has provided is great. If evaluating vendors for another company, I would choose to select and implement Namely again.
Pluspunten:
The platform is very easy for employees and site admins to navigate. It's intuitive. It promotes self-service so employees can update their personal information, with an easy click they can request and their manager can approve PTO, they can easy view important company information (employee handbook, their w2, summary plan descriptions, etc). Once set up, onboarding new hires is super easy and quick and done within the Namely system. The mobile app is easy to use. We love that our distributed workforce can view their co-workers birthdays and work anniversaries and we can disseminate info via the facebook like newsfeed. It helps everyone feel more connected even though they are spread out around the country.
Minpunten:
They are still working to auto-sync some remaining fields from the HRIS to payroll side of the platform (like EEOC/Job Category and Ethnicity info) for easy EEO-1 reporting.
Best all-in-one system for small/mid-size companies
Opmerkingen: They took on our benefits brokerage services in the middle of a renewal season when we were struggling with an unreliable broker we've had for years. They came in and negotiated down rates for us, set up new plans, working with our insurance carriers and got us everything ready in time for open enrollment. Unbelievable effort - Namely hires outstanding talent and their benefits team works wonders!
Pluspunten:
Aside from having every tool an HR/Payroll dept needs integrated and working together, the best part about Namely is their customer service. Each client has an individual client partner instead of an 800 number and a case ID. That's made all the difference - instead of going thru prompts and re-describing the problem to a different CSR each time you call in, your partner knows you and your company and always responds quickly. Outstanding customer focus!
Minpunten:
Nothing, they're exactly what we were looking for and more. If I were looking for a new system, I would implement Namely again.
After one year in, the service remains amazing. Keep it up Namely!
Opmerkingen:
Checking in after a full year of using Namely and still extremely happy with their solution and service team. My account manager Jonathan Velez is simply put, AWESOME! It's obvious that others there are seeing the same level of satisfaction with Namely, but I can also vouch that after one year in, the service remains amazing. Keep it up Namely!
My favorite feature of Namely is easily the design and functionality. The "social-media...esque" feel of Namely makes it very easy to use, and our people (who are primarily Millennials) engage with it. We use several different applications on a daily basis, so having yet another tech tool for HR meant that we wanted to make it as friendly and accessible as possible for our team.
Companies spend so much on technology that never gets used, and Namely combats this perfectly with its smooth UI/UX. Finally, it's also very powerful, i.e., meaning that it doesn't lose functionality nor reporting capabilities due to it's ease of use. Namely to HR is akin to Tesla to Automotive!
Our company has grown substantially in the last year, and we wanted to set up a solid HRIS foundation to support future growth. Namely has allowed us to keep all HR data centralized and secure, while also automating our performance review cycle. Namely truly supports my role as an HR Department of ONE! So I might be pretty biased ;)
Namely Pros
Namely provides an easy-to-use platform for HRIS that increases engagement for users. They totally understand what I believe many people feel is frustrating about enterprise-level HRIS/HRM systems, and completely combat those aspects.
Namely balances the soft and beautiful UI with very robust and powerful reporting and functionality. If you need to run any report, you can customize to extreme levels of detail.
Namely integrates all tactical HR processes in one platform! They have a solid payroll bureau, benefits admin, and a performance management tool that allows features and benefits which are typically only found in stand-alone solutions.
Finally, Namely has insanely great customer service! A very Zappos-esque approach to service delivery, all the way from initial pre-sales to implementation, to daily use and maintenance.
Going to shop for a new system in 2019
Opmerkingen: Our service rep lacks the knowledge to assist with our issues. Integrated feeds to benefits providers take over 6 months to complete AND that is with a LOT of follow up on our part. The "cool" interface is not worth the headache on the back end.
Pluspunten:
User interface for employee population is good. They've made some strides in the analytics function - however, they are going to charge for this.
Minpunten:
Service is unresponsive and not helpful. Payroll and HRIS do not talk with each other. Reporting is not intuitive and requires excel skills to combine reports from payroll and the HRIS. NO good reporting on compensation. Feeds to vendors randomly stop working and without follow up on our side, no one at Namely would notice. We have received inaccurate information from our rep and from the service team. For one payroll this year they forgot to take out the Federal Taxes. What vendor does that?
Namely is easy to use and great for what we've needed it for
Opmerkingen: Their success and support teams are incredible and the platform is really easy to use and our employees like it! Really like working with them.
Pluspunten:
We are a high growth company and do a lot of new hire onboarding. Namely's onboarding tool makes it super easy for us to send new employees their paperwork, build their profile, and then manage any updates or changes as they become employees. I love that there's a feature that automatically changes their permissions to what we set once they start. They also make it really easy for us to create workflows that employees can request when it comes to making any updates and it keeps it on record. We use it as our source of truth within the company and it's analytics are FIRE.
Minpunten:
I think it's hard to rehire someone on the platform (doesn't happen often, but if that's a frequent thing you run into, you need to create some work arounds in terms of custom fields or resetting their hire date).
Truly dislike this product
Pluspunten:
UI appears to be easy to look at for employees. Analytics finally improved out of beta. I honestly have nothing else good to say.
Minpunten:
Everything? We we sold a full price beta product in July 2017. Implementation, bugs, carrier feeds taking months. Overall, a nightmare. Of the dozens of Namely employees I have had contact with, I believe 3 are still with the company? They are charging the same high price but decreasing their service level to downright awful. Email request response can take days or not get a response at all. Or multiple reps respond with DIFFERENT RESOLUTIONS!? Calling is a ten minute hold time. They are decreasing their service levels by the day, pushing payroll tax maintence back to the customer, I have been without a dedicated CSM for two+ months now. I cannot wait to be done with this contract and this product.