MSP360 Managed Backup reviews

Ultimate MSP Backup Tool

Opmerkingen: The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

Pluspunten:

Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

Minpunten:

They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

A great MSP backup solution

Opmerkingen: Excellent, it brought to me a real confidence in managing my backups, that I can respond quickly if there is any issues.

Pluspunten:

It allows all clients to be on one platform for easy management. I had multiple solutions before, frankenstack. Now all in one place, one bill, one view. Very NiceAlso they have multiple forms of backups, local, cloud, file, image, all of them I implement.

Minpunten:

At this point I really do not have any cons. I have had good response from tech support when I had issues. They did change a backup type that I was using, which was not secure. The change made sense.

Do not use MSP360

Opmerkingen: Sometimes I can be a cheapskate. Sometimes being a cheapskate leads me to choose the wrong software. I made that mistake with MSP 360. I have it installed on many client devices and migrating to another software is going to cost me a lot of time. Someday I will find that time and I will be so glad to be off this platform.

Pluspunten:

When I moved to MSP360 it was called Cloudberry Backup and it was not bad. They changed their name and pricing and made everything worse. So I guess the best thing about MSP360 is that it was not always as bad as it is now.

Minpunten:

The web interface is terrible. It is very difficult to figure out how to navigate the interface to find backup history, restore data, even managing licenses is difficult. The only thing worse than their web interface is the new backup wizard. There are too many ways to mess it up and no easy way to clone configurations accoss multiple devices much less sites.

One of the best softwares for Backup & Recovery

Pluspunten:

The implementation is really easy. Also, you can monitor and control everything through MSP Portal like licensing, backup plans, user accounts, the backup storage and much more

Minpunten:

Real time support, not only with email communication.The price for this solution is not suitable for small business.

Helps me sleep at night

Opmerkingen: I have only needed help once during the installation process and tech support was fast and walked me though my confusion... It was much more simple install than I was thinking.

Pluspunten:

Integrating MSP360 into our workflow was a breeze. The timely alerts and very detailed reports are very helpful internally and with the clients.

Minpunten:

Could use a more modern web GUI and the work flow tends to jump around... better feature grouping would be great.

Best Bang for the Buck

Pluspunten:

I really like the storage options if gives for backups.

Minpunten:

I have used many backup software in my career 20+ years and MSP360 offers the most for a small to mid size solution.

Great Backup

Opmerkingen: Great, Backup all our vSphere infrastructure with the software

Pluspunten:

Like the dashboard where I can control my backup schema. Also, like the daily logs, so I get conformation that the servers have been backed up.

Minpunten:

Actually nothing, does just fine for all my needs

Extremely customisable and reliable

Opmerkingen: We have been using it for 5+ years and would have stayed if it wasn't good enough for our clients. It's also great to be able to brand the installation client for a professional look.

Pluspunten:

It is very easy to use and offers a wide range of configuration options. Initial setup is quick and the costs are reasonable. It's also especially good to be able to pick multiple Cloud storage providers as well as having a local backup to NAS as an option.

Minpunten:

Some of the monitoring reports could be expanded upon, and also some of the Restore filters to enable to browse/search certain archived files could be improved.

Awesome Backup Software

Pluspunten:

Hands down the best backup software for the value and features offered.

Minpunten:

Some features are only available if you choose certain S3 providers. Like the immutable write features for example. It isn't really a problem if you know ahead of time.

Excellent option for nimble MSPs, pay only for what you use

Opmerkingen: Very satisfied, excellent price-value

Pluspunten:

They don't force you to pay upfront for storage, I use their Amazon S3 bucket and the license price is excellent for a nimble MSP (one man band) like myself.

Minpunten:

It takes a bit to understand purchasing and applying licenses

The MSP360 (Was Cloudberry) is funcional but not up to expectations

Opmerkingen: Backups are consistent and easy to troubleshoot when everything is working. Getting to there was a bigger then expected training effort. Likewise the navigation to make a desired change required touching every one of 8 or more set-up screens. There's lots to come to grips with.

Pluspunten:

In my opinion the 'Backup History' report might be the best reason to use the software. The report is well though out with good links present to learn more about the details of individual backup jobs.

Minpunten:

MSP360 has a local installable client that communicates with it's web portal. We use the software for local backups to USB drives and I was shocked to realize that backups would not proceed unless an working Internet connection is present. Another surprise is that the software has no settings that we've been able to figure out to do a full backup. It does do incremental backups which unsurprisingly are useful. Aspects of the administrative portal are not as intuitive as expected. In the case of updating software the notation "Backup for Windows - Public v7.5.3.3 - Get Sandbox Latest v..." and then pressing a [Make Public] button are the required steps to allow the already configured auto-updating of software. To take place, 'who knew?'. If you don't figure it out and keep up you'll find the software no longer functioning and no links that we found to easily explain the steps that we finally discovered deep in documentation. We suggested some simple interface updates to make it simple but no response so far.

Fantastic backup program that allows even novices to take control of backups

Pluspunten:

As someone who is not particularly tech-savvy and saw the demise of Crashplan for consumers, I have been very happy to discovery Cloudberry backup. Among other things, Cloudberry gives even home-users some control over backups. Being able to encrypt data on the client-side with strong encryption BEFORE uploading to the cloud, being able to choose among numerous options for cloud storage that are out there without being locked into and completely dependent upon just one service, and being able to fine-tune numerous options in a backup plan are only some of the pros. Cloudberry also has great customer support. They usually respond to support tickets within 24 hours or less. This has especially been handy given that I knew next to nothing about backup software and the various options before encountering Cloudberry. The Cloudberry support folks have been very informative and patient! The Cloudberry interface is also very functional. For a novice without a technical background, the many options can sometimes seem overwhelming, but Cloudberry has good support documentation online (and great tech support as mentioned above). Over time and through continued use, one comes to see how fluid the interface is. While doing internet research, I stumbled across Cloudberry through a recommendation on some Security Now podcasts that extolled Cloudberry's encryption structure. Further research suggested Cloudberry has a great reputation. The product lives up to it!

Minpunten:

In fairness to Cloudberry, their target customer is probably not a home-user with 0 technical background who has trouble programming his DVR. Clearly, the Cloudberry software is loaded with the sort of options that tech folks and businesses are going to be interested in. As a result, they are never going to be able to write the software as simply a "point and click" kind of thing. That said, I do wish there was some sort of equivalent to "Backup Storage with Cloudberry for Dummies" or the like. It would be nice if there were some general articles not only describing how to access and use all of the various options the software provides, but also spoon-feeding to novices an assessment or suggestions about which options to choose and when and why. To be clear, great tech support and good backup documentation online allow for a novice to pick things up. But it does take some time and commitment.

Cloudberry makes backing up to the cloud as easy as possible

Opmerkingen: We've never had any problem with how Cloudberry works, and are very pleased with how easy it is to deploy and manage.

Pluspunten:

Unlike other backup software I've used -and reviewed as well- Cloudberry makes it a simple as can be. It can get a little complex when you enable some of the optional features, but they are worth trying. You can backup to mostly any public cloud repository and even locally to by different protocols like SMB, NFS, FTP. Most useful when user base is not centralized, but disperse in remote offices, home offices, on the road (Salespeople, consultants, etc). Licensing is very affordable and support is efficient.

Minpunten:

Management can become a problem after a couple hundred devices, so some other product with centralized management might be better. Also, the lack of a centralized intelligence for the backup system means there's no way for global deduplication, so no storage optimization can be obtained. Anyway, this compensates with the use of cold-archive repositories in the public cloud. Anual licensing is not the most convenient, I'd like to see consumption based monthly licensing. I'd like a feature added to manage the cloud repositories -AWS which we use the most, and Azure- from the Cloudberry portal. Currently we need to manage separately.

Great backup platform need improvement for monitoring and remote connexion

Opmerkingen: good product good support relatively cheap

Pluspunten:

Easy to configure and managed. easy to deploy and great visibility on backup

Minpunten:

package to install connect should be worked on we need to able to build a package with all the options preselected . and the 2fa feature should be by client and not for every single computer.

No Cloud without CloudBerry

Opmerkingen: CloudBerry has been an essential component of our successful operations in AWS GovCloud. Hopefully, it will continue to deliver fantastic service now that it's owned by Microsoft. Thank you to the entire CloudBerry team for the assistance you've provided to us over the last seven years!

Pluspunten:

Since we moved into the AWS GovCloud seven years ago, we have relied on CloudBerry for daily backups of our MS SQL Server database and our Perforce codebase. CloudBerry has been FANTASTIC! Great price, but more importantly, completely dependable and worth every dime. Support has always been quick and effective.

Minpunten:

I can't think of any issues that have been a problem.

MSP360 - A Great Backup Option

Opmerkingen: Using MSP360 has been a very good experience overall. They provide regular updates to clients that push out and update themselves when I tell them to. The backups have a lot of flexibility in scheduling and recovery options. Once an agent is installed, I can manage every aspect with the web interface, which is very convenient.

Pluspunten:

When I was looking for software to back up customers' computers I needed it to meet certain criteria. Remotely managed (Cloud-based), onsite and cloud for storage, and encrypted. MSP360 hit all those points for me and did it really well.

Minpunten:

The scheduling backups were more problematic for me in the beginning when I used the software, but it has improved over the years.

Flexible replacement for Crashplan. Handles both local and cloud backups with ease.

Pluspunten:

I really like the ability to select from so many storage providers. Pick the storage plan that has the pricing and features you need and use CloudBerry Backup to get your data there. I already have it setup to upload photos from four different PCs to Amazon Cloud Drive so my wife can easily view photos from all family members online. I also perform a local backup to a USB HDD attached to a PC. I was able to seed my own backups by attaching the drive to each PC in the house to create the initial backup. Then subsequent backups are run across the network. Took a short amount of time to figure everything out... not as easy as some that are out there... but once you get it down, it's not bad. The flexibility is definitely worth the learning curve. Setting up email notifications was easy and makes it handy to keep track of successful/failed jobs running on multiple computers. I'm still using the free trial, but this is definitely the software I'll be using to replace Crashplan.

Minpunten:

Likely not very easy to learn for anyone that is not very technical. There is a lot more knowledge needed to set this up to work correctly when compared to some other online backup software (like Crashplan or Backblaze)... however, it does offer much more flexibility and choice compared to the others.

There is backup, and there is cloudberry backup

Opmerkingen: When you want to backup your information, computers, servers, NAS, and make it so that it is not that expensive, there is simply no better option out there.

Pluspunten:

I really don't know the story of this company, but it feels like they have been around forever, they absolutely know everything about backup!!! They are extremely good, one of the few that connects with backblaze b2, it is such a nice thing to work with them, their support exceeds every expectation... there is just not a single bad thing one can say about this company. Everything they do is smart and well thought out. And you have so many extras like webinars where they explain everything. You can't go wrong with them!

Minpunten:

There is nothing not to like, even the price is awesome, the only issue is that you have to pay for the licenses upfront and only on a year per year basis. Which makes it a bit more expensive to get started, but that is about it. Everything else is awesome.

Reliable, cosy UI solution for home/small business backup

Opmerkingen: I spent a plenty of time comparing a lot of software, trying trial and free versions, looking for a solution that'd help me complete my home/small business/hobbyist backup. As a photographer I have to manage huge amount of image files with RAW data, these are quite bulky and ravenous in term of HDD space used, nevertheless quite important for me to save and have a backup of it.
However, in most software solution I've been testing I was rarely satisfied, whether it's been the lack of usability, and mostly about the amount of the software maintain the speed of connection and the bandwidth while backing up. Hopefully, eventually I ran across MSP360 software and surprisingly had a delightful experience with it right away. Especially I was happy enough about the speed and stability of bandwidth wile backing up. It seems due to multithreading engine it can retain very high speed of upload, in fact as high as I hardly ever had while being used other upload methods. It's important for me as I have a lot of data to be backed up and can't afford spending much time for it, though need rely on it's outcome. So, in conclusion, I would certainly recommend the software as such thing that helped me and resolved my issues.

Pluspunten:

I spent a plenty of time looking for a solution that'd help me complete my small business backup. In most software solution I've been testing I was hardly ever satisfied, and mostly about the speed of connection while backing up. Then, I ran across MSP360 software and had a good experience with it. I was happy about the speed and stability of bandwidth wile backing up.

Minpunten:

Now I still use trial free version and plan to buy it as I have to backup more without limits of free version and it's all ok by this time it suits my needs completely

Great chance to solve our customers' needs

Opmerkingen: Great esperience: we use it in the MSP scenario with great business success: our customers find our service unique, from different point of view: partner support is great and solved us every problem very quickly.

Pluspunten:

It's one of the real "on-the-cloud" solution, with only very poor effort to install agents on premise. Great reporting tools and very broad set of configurable features. Definitively our choice, after 6-months software selection.

Minpunten:

at the moment nothing relevant for a negative rate.

Nice basic backup application with a lot of functionality

Opmerkingen: Deployed this product to upload backups to Amazon aws and backplaze. It works as designed.

Pluspunten:

Easy to use. Very stable. Lots of features and functionality. Integrates with many cloud storage platforms. Has MSP management and re-branding capability.

Minpunten:

Logging could be significantly improved. More information could be available online to help troubleshoot this product. Customer service could be easier to reach over the phone and could be slightly higher level support.

Easy to configure and decently priced

Opmerkingen: Overall a pleasant experience, easy to setup, restoration works, and it works well with Azure.
I wasn't pleased that I had to set up and then turn off AWS storage as it's the default when you first set up your account, but it wasn't too much of a hassle.

Pluspunten:

For the most part, configuration is easy. The management console easily shows what jobs are current or behind.

Minpunten:

I had difficulties setting up Azure storage management. (Auto movement from hot to cool storage.)

Execellent Backup Software

Opmerkingen: Really appreciate our rep so much! He's consistently helpful and knowledgeable - with excellent response times.

Pluspunten:

This backup is consistently working, intuitive, and quick to deploy and configure. When there is a problem with backup, we are notified immediately and get an excellent response time from support when needed.

Minpunten:

The dashboard could be revamped and more user-friendly...but support is excellent at assisting with setup and getting acclimated with the layout/finding what I'm looking for in it as needed.

MSP360 Changed our business model

Opmerkingen: My overall experience is very good and I would recommend the suite of products to others, especially MSPs.

Pluspunten:

Ease of use, flexibility of storage providers

Minpunten:

Bare Metal Restore disk creation is difficult. Support does not assist.

An MSP's best friend

Pluspunten:

We have tried countless back up utilities and this one is not only one of the more straight forward to use but anytime we have issues support is great with helping us out, I recommend it to other MSP's as a real option for replacing similar products.

Minpunten:

I have had a few times when it seems like it will reset itself and we have to redo some of our settings.