CAKE POS reviews

Cake is great!

Opmerkingen: A little hectic at first. After [sensitive content hidden]
took over everything was repaired promptly.

Pluspunten:

Like the ease of use and functionality. Customer service was great, thanks to [sensitive content hidden] , as he is very knowledgeable about your products and software.

Minpunten:

Overall functionality is great. Customer service could use some work in areas.

Overall a Good Product with Excellent Customer Support

Pluspunten:

The customer support staff has always been great. I have been a CAKE user for 6 or 7 years now. I spent 3 Hours on the phone yesterday with [sensitive content hidden] , who informed me at the end of the call that he was supposed to get off work at 4pm. I called at 3:55pm and he gave me his best efforts, a great attitude, and he genuinely wanted to help me troubleshoot the issues we were experiencing. The only reason I am writing this review is to give [sensitive content hidden] a shout out!

Minpunten:

There are a few fundamental aspects that most restaurants do, such as happy hour, and CAKE is not designed well for special pricing without creating duplicate items with the discounted prices, and a "happy hour" menu separate from the standard POS menu. It works, but it would be better if an item could have multiple prices based on certain times of day.

If you don't want features that will help your restaurant grow this is it.

Opmerkingen: Benefits - very few, its a processing and pos basic.
Issues - many, but do get resolved.
Features - literally almost nothing. you get basic reporting.
We switched to Toast.

Pluspunten:

Its useful that this POS offers 3 party features to install, to bad you gotta pay of them. Reports are easy to understand, what comes in and what your taxes are. Easy point of sale to use for your staff.

Minpunten:

Alright after 2+ years of using Cake here it is for you guys. 1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues. Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix. Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load. As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING. Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you. Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting. Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115. Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte

Cavalier Pizza

Pluspunten:

Compared to the other POS systems I have used over the years, this is by far, the most user friendly POS system I have used! I love the mobile access, which allows me to view & edit timesheets & menu from home

Minpunten:

The cord for the card reader isn't as tight & secure as it should be, so the card reader disconnects

Great customer service

Opmerkingen: It is a good system, well supported by your representatives like [sensitive content hidden]
.

Pluspunten:

The 24 hour customer service. Your representatives like [sensitive content hidden] , go the extra mile to help with any problems that occur. This gives me peace of mind and helps me deal with other issues.

Minpunten:

Things seem to change in the menu when I have not changed them.

Rhop/Uhop

Opmerkingen: Very nice

Pluspunten:

It's pretty easy to use, definitely easy to maneuver with help from customer service

Minpunten:

The payout print out is TOOOO SMALL! I've requested that a few things be tweeked with no resolution to requests

CAKE POS - a good choice

Opmerkingen: Very positive. The customer representatives you get when help is needed are excellent and patient. All I've spoken with have restaurant experience and understand the industry to provide excellent advice, encouragement, and support. Today I spoke with Robert. He was able to help me solve a problem that was not technical in nature, but drew on his expertise in the business and his knowledge of food costs.

Pluspunten:

The easy of function for my servers and bartenders.

Minpunten:

Some difficulty with our third POS that we move from the outdoor cantina to our inside space for colder months. Hard to keep one monitor as primary and two as client. Often, 2 are listed as the main POS and one client causing the order pads to initialized over and over.

Long Time CAKE User

Opmerkingen: All in all, Cake is my preferred POS. I've chosen CAKE over Toast and other legacy systems.

Pluspunten:

Easy to use interface, quality equipment, software has come a long way since I starting using in 2015

Minpunten:

3rd party integrations (Grubhub, Doordash, scheduling/timeclocking, Rippling) Would like to add pictures, better table layout formatting

Customer Support is excellent!

Opmerkingen: Their customer service is excellent! Always helpful and quick to answer the phone and respond.

Pluspunten:

The system is pretty intuitive and user friendly.

Minpunten:

Credit card processing fees seem a little high compared to other options.

Cake is great and so is the IT staff with it!

Opmerkingen: Overall Cake is great! Having help when needed is always refreshing. [sensitive content hidden]
has always been a HUGE help for us, as well as [sensitive content hidden]
when he helped us as well.

Pluspunten:

I like that it is easy to use! The staff understand how to use it as well. The IT are always ready to help!

Minpunten:

The only thing I wish Cake had, is a feature to help us with calculating our food cost numbers through the POS system.

Absolute Garbage !!!!!

Opmerkingen: 0 stars, horrible, would not recommend

Pluspunten:

user friendly and easy to use/program. pulling up reports anywhere anytime is nice, to bad they do not stand by their equipment, and have no loyalty to their long term customers.

Minpunten:

Horrible customer service, junk equipment. I am placing my order for a new P.O.S. with square today after 4 years with Cake. they sell you faulty equipment and then over inflate the price on the replacement equipment. stay awayy!!!! I wish I did. $250 for a replacement router that connects the P.O.S. with the ipads, dead after 2 years, while paying monthly subscription fees per tablet too. what a Joke.

Started out as a great solution but something has changed

Opmerkingen: Started out great but the recent missed credit card deposits are alarming and there seems to be a breakdown in communication internally. Might be the transition over to madmobile but something is going on. As a business owner shopping for a POS solution, I would give this time to see where this goes before jumping in. I'm in the process of shopping for a possible new solution.

Pluspunten:

Very easy to use and robust. Great reporting and features.

Minpunten:

We are experiencing multiple instances of our credit card deposits not depositing on the days that they are contracted to deposit from Cake and it has impacted payments to vendors and payroll. There almost seems to be an disconnect between support and understanding the very real problem that this presents to a small businesses.

Cake(MadMobile) POS Review

Opmerkingen: Very solid, they have earned my respect and trust. I have appreciated the help getting everything going and the simplicity that the software provides.

Pluspunten:

Cake is an easy software to understand and use. Compared to Toast or Square the setup is straightforward, the interface is clean and the POS equipment is very high quality. Reports are instantly available, customer service is top-notch, and transactions are smooth and hassle free.

Minpunten:

Customizing the online ordering screen as well as the second screen for the POS. Both are very limited and don't allow me to alter font, or layout/style. I'd like to represent my image better and I can't do that if I can't alter the fonts and add graphics.

POS

Opmerkingen: Overall, we love this product, especially the support we get from the friendly staff. Anytime we have an issues, we call and it gets fixed. We have also been able to troubleshoot and fix items ourselves numerous times. It's an easy system and we recommend it.

Pluspunten:

Our customers love their screen. They like that they can see their order. It's easy to read and understand. We love that we can use the system from home on the laptop and not just in the shop. I make changes to the menu mostly from home. I love having the itemized close cash receipt every day. I love all the reports that I get for tracking my business.

Minpunten:

I don't like that all the buttons are the same color. It makes it very difficult to find buttons in a hurry when you have 40 different syrup flavors and 34 different teas. We need colored buttons that we can use as groups, for example, I could make all our sugar free syrups green and all the syrups that start with an A, blue, etc... It helps your eyes to find things quicker. It is really stressful for new employees to find buttons when training and the customer is standing there staring at you. It's better as a trained employee, but it would save us time at the machine when we could be making their order. Colored buttons are highly needed. Also, ever since the last software update that affected us directly, it is harder for me to add new products to the menu and put them in the right place. I can't put my finger on what changed, but i have trouble adding new products under existing categories. They come out as new buttons on the main screen. Not sure how to fix that.

We have been very pleased with our experience with Cake, from the employer and employee standpoint.

Pluspunten:

Before CAKE we were a small mom and pop shop handwriting tickets with no POS system. Having everything handwritten caused issues for cooks and if we were looking for specific item sales, we had to go through every single hand-written ticket to track that kind of data. What attracted me to CAKE was that it was a rental program, so there was not a lot of out of pocket upfront cost, which is really important for a small restaurant. Having reporting capabilities to see what we're selling and how much has been an invaluable service. I can see our busy hours, how we did last week, all that information is right at my fingertips. I can also change the menu from wherever, even my phone, so I love the fact that no matter where I personally am, I can change prices, add things to the menu, take things off the menu, and check out our sales. Our payroll company can also log in and generate payroll which eliminates the chance of human error and gives them the convenience to do payroll on their time frame. A huge plus is the ability to make changes, additions and deletions on our own without needing someone from Cake to do it. In addition, they are very receptive to our "wish list" and quick with trouble shooting and response to problems. This system truly saves us a lot of time and stress.

Minpunten:

The updates on the system sometimes catch us by surprise and cause a little bit of confusion for the staff. Most of the updates are very helpful, but a times, they will make a change that does not work for us. Perhaps a little more warning on the changes would help.

Bowen's Tavern

Opmerkingen: We are very happy with CAKE, it saves me time bookkeeping, helps with inventory and is easy for our employees. The support is wonderful and I can not say enough how nice it is to use CAKE payments for credit card processing and have everything under one system with easy to use reports!

Pluspunten:

The thing that I like the most is being able to connect to the POS with my computer or phone. It makes life as an owner easier, I can make buttons for items or change prices even if I am not at the tavern. Also being able to pull reports up on my computer is much better than working only with the close cash slip. The support is wonderful, I always get an answer to my question or the help I need. It is just so easy to use that even employees who have never used a POS can learn to use it easily and fairly quickly.

Minpunten:

There are only a few features that we would change such as, if you set hours for happy hour, after it is over, items cannot be cashed out if they are already on an open order so you would have to have everyone pay as you go or cash out before a certain time. The other feature that doesn't really work for our tavern is that if a refund is performed, the whole amount doesn't show as a refund, part does and the other part is refunded on the employee's tips. We would love to see the ability to close cash and assign drawers from the website as well. Other than that, we are totally happy with this system!

They Give You Choices....Who Doesn't Like Choices?

Opmerkingen: The highest grade i will ever give a POS system is a 9/10 because there is always something new and innovative that you will be chasing, no matter which system you have. Therefore there is no '10' system. These guys got the 9. They have a nice system, but what i like best, is that they survey their CURRENT customers to find out what they can do better, then make it better. And they give you choices.....who doesn't like choices?!

Pluspunten:

Look: Unlike many of the Micros and Aloha-type companies out there, the machine looks modern and even futuristic with the customer touch screen. We demo'd with Revel and their multi-screen set up looks out of place and almost alien-like. What is that? Ease of Use: It has many features that make training a breeze. Training mode, quick search bar for menu items, global modifiers, etc. The screen is organized, and not cluttered with a bazillion different colors like a fireworks display. i always hated that with other systems. Price: They give you what you NEED, whether it is included with the system or a 3rd party add on. This helps keep the cost down for folks like me who don't need a robust inventory system or scheduling software....if i did need it, I could add that on. They don't include, and charge you for everything, when you may not use everything. Sysco: How can you not feel comfortable doing business with a POS company owned by this food distribution giant? This was part of why we went with them.

Minpunten:

i must say, the name sounds a bit silly, but does Apple sell Apples? The Support was a bit shaky for a minute but i was told they just added an additional Support department in Texas. Since then, it has been great! I would like to see more from their loyalty program. Support told me this is being upgraded and will be included in an upcoming software update!

Cake Review

Opmerkingen: This is my first POS system. I think its expensive but I think the system has help me recover at least part of the cost and now I know a lot more about my restaurant. The tech support team is very good. I have had the system for about 4 months now and I am still learning. I know the software people are in this to make money but for small companies you can't afford the add ons because the cost is too high. They don't explain about the add on pricing up front. I thought time tracking, scheduling and inventory would be standard. Overall I do like the system but I will know what ask and look for when my contract is up.

Pluspunten:

- Easy to use - Easy to change the menu - Online ordering is available - Keeps track of items left if I put in the quantity left - Tracks all kinds of things such as discounts, comps, etc. - System was fairly easy to set up - Tech support is very good

Minpunten:

- Online ordering will not let you track the number of items left. If I put on the POS I have 3 special left that won't reflect to my online ordering so I have to manually turn it off. This has been my biggest beef because I have limited items on some things and I can't sell them online because the system can't track how many are left. - Credit Card money is slow to go in, we have not tried paying the extra $25 to make it go in quicker - Very hard to track Credit card money vs credit card sales as they don't have a good balance sheet system. Sales from one day get combined, deposits get combined - Ribbons for the kitchen printers are cheap but have to be changed constantly - Tickets on big orders print very long, would be nice if you could set page breaks for ticket lengths. - Online ordering - customers call all the time about not getting confirmation - To add my own I-pad to the system is a extra monthly cost which is too high - The system was not compatible with my gift cards so I had to buy all new cards and still manually tracking my old cards - They tried to help me with this but my old gift card company would not work with me. - System has many other useful feature that I would like to use but they cost way too much for small business. If they would charge for the use of the software instead of charging for the program it might be more affordable. A store that has 50 employees vs a store with 10 employees have a lot different budgets. -

Streamline and solid POS employee facing screen

Opmerkingen: Remote reports I can download or pdf a copy. Menu changes that is remote along with daily emails on sales summary. Easy to setup menu also.

Pluspunten:

I liked the system because it had a customer facing screen. I also didn't want to buy my own POS system so I could get updates from the software holder instead of getting stuck with outdated software. I like how they do send us updates and try to improve the system, constantly trying to make it better. I do everything remotely so there are a lot of new features that help with that too. I can pull reports quarterly and sales reports, look at tips and do all the payroll without a different system. Everything can be forwarded directly to my CPA. Even though there are things to improve on, I do recommend the system and like it a lot. I was very careful to pick the right one for the flow of the business, it feels right and after 2 years using it, it still feels great.

Minpunten:

More frequent updates to remote manage since I usually work off site. Already does a good job, but lets keep the updates coming. I want to able to edit employee incorrect login times since I am always getting a text from an employee to help them fix it and be able to make discount changes remotely as well.

Why I Love Cake!

Opmerkingen: overall the CAke support team has been great. and like i said the hardware rocks although a bit complicated to install so many different pieces.

Pluspunten:

Let me start out and state, I LOVE the hardware. I hate those POS systems that you have to flop around or twist for the customer. This hardware looks professional and works well. Our customers like it to as I sanitize after every transaction and they can see what I am doing. For the most part the software runs well.

Minpunten:

I don't like that I cannot access numbers that are not within 120 days. That is a pain as I like to compare figures and also need data from earlier in the year. I hate that. Also the note system should be better and should allow you to add info whenever you need to ... sometimes that is after the transaction and i have to resort to handwritten notes. not fun.

good program

Pluspunten:

When we switched from our old POS to CAKE, we were looking for something faster and easier which is exactly what we got. Our old system had a server and all the data made it super slow. We like having the ipads that take orders faster right at the table. It's a lot easier to update the menu or make changes and I can actually change it from my computer so I don't even have to be in the restaurant. I can do it from home the night before and it'll be ready the next day. I also look at sales reports and employee hours from home a lot too. There's not a lot of user error, and it makes things in general a lot smoother.

Minpunten:

the connection with iPad has to refresh often , that means the waitress has to check iPad before going to tables i am not sure is because the system or our connection is very poor.

Restaurant

Opmerkingen: It helps a lot by keeping track of your sales.

Pluspunten:

The CAKE system is a lot more convenient than using a little old-fashioned register. It's a very helpful system. Keeping up with orders is way more convenient and we love being able to have a count of what you're selling at the end of the day. We can see what's being sold and what's being given away and at the end of the day, you can really see a breakdown of the profit. Any other system can't really do that. It's definitely helped us see what things are popular and what's not great sellers so we can give our customers more of what they want, and it makes it easier to see what staff is not selling and giving away for free. It's just a very convenient, helpful register and I've seen other businesses using it and there are so many different settings in the program for bigger facilities. If someone doesn't have this program, they don't know what they're missing. It just makes everything so much easier, and I've dealt with plenty of registers before. This is as simple as it gets. I'd recommend it to anyone

Productive

Opmerkingen: Faster service, order is clearly read by the servers and chefs.

Pluspunten:

We used to run our restaurant old school with just tickets. We find that the computer system lets you have more readable tickets for the chefs and descriptive tickets with tabs for putting in how you want things without the servers having to write everything, so it saves them a lot of time and it's faster and neater. We use it also to take inventory, and we can see exactly how much we sold each day, which is easier for us. We can also see most popular items and if something's not selling we can try something different with our changing specials. The workers use it to clock in on our computers and it's really easy to get that to our accountant. Another thing CAKE did for us that no one else really offers is when we initially put our menu up, CAKE did all the work. They set up all the tabs and modifiers and it was super easy for us which was great.

Minpunten:

Customer Support is not too helpful. They could work on that aspect. They are only helpful to a certain extent.

Worth Every Penny

Opmerkingen: I find it much easier to get the reports that I need and it tells me what I need without me having to do a lot of calculations.

Pluspunten:

The features for me adding categories and adding items to them is great. I own a bakery and ice cream parlor which has several items under the ice cream category. Cake POS makes it easy for my employees to find items during a rush and we need to move along quickly. I love the reports I get when we close so that I can see immediately how we did without going directly into the system. It was worth the money spent. I loved it so much I bought a second one for the other location.

Minpunten:

I wish there was a way to enter my inventory so that I would not have to manually keep up with it.

Overall, it's a piece of CAKE!

Opmerkingen: We have found that we can easily pull reports (daily, weekly, monthly, and yearly) anytime. Which helps with deciding what menu items to keep or replace. Despite a few hiccups here and there, we were able to overcome them after reaching out to customer service. Our experience has been positive.

Pluspunten:

Ease of adding/deleting menu items. Additionally, that its overall easy to navigate. One of my absolute favorite things though is that if you make any changes and upload them (publish them) it happens quick and easy. There's no having to restart the systems and terminals and then wait for them to reload.

Minpunten:

I really dislike that you cannot re-open a server "check out" once they've clocked out. Many times we have had staff missing receipts and then locate it after they've clocked out. Makes them feel like they worked for free. I've used ALOHA in the past and that was a great, frustration saving, feature.