Bullhorn ATS & CRM reviews

Fijn programma!

Opmerkingen: Het is een fijn programma als je het eenmaal door hebt. Voor wat ik met het systeem moet doen, is het een werkbaar programma

Pluspunten:

Het makkelijk zoeken, dat de geschiedenis van de zoekopdrachten links in beeld onder elkaar komen te staan.

Minpunten:

Dat zoeken beter gaat op achternaam. Het zou fijn zijn als de zoekopdracht net zo goed is als je zoekt op voornaam

Easy to use and very intuitive

Opmerkingen: Really great - fantastic support team

Pluspunten:

Its easy to set up and use and has a user friendly interface

Minpunten:

No built in reporting function as standard

Good solid CRM

Opmerkingen: Generally good, which is why we have stayed for 3 years. Works well. Solid CRM.

Pluspunten:

It is relatively easy to use, process thorugh the job etc works./ The system works which is better than when I sued Vincere. The help desk does repsond quickly. You have to log. Onboarding is ok - strong processes. But like any larger company it is on you. You have to watch vieos to learn the system and people supporting changes regularly so you will find your knowledge within a year will be better than people supporting you. But as I say the help team will pass you on to experienced people if the problem exists. Overall is a good system, a larger company with the usual larger company processes.

Minpunten:

Advertising - works but adding a job for multiple jobs can be long winded. Indexing we have had issues with, searching for candidates and not coming up, but they are on there. The biggest issue is Bullhorn partners, very expensive and not al that great.Be wary for all CRMs and Bullhorn when they repsond with yes we have a partner that can do that, for example text messaging. Creating a branded Cv should be easier. Parsing could be better. There answer is we have a partner. Some of this you expect the CRM to do, at the end of the day what are you paying for, if the answer is we have a partner.

Good for basic useage

Opmerkingen: Overall it is a good CRM and probably the smoothest one that we have used

Pluspunten:

The ease of parsing CV's and resumes saves a lot of time

Minpunten:

Doesn't integrate as well as we would like with some other software to make mass data integration possible

Service Issues

Opmerkingen: Bullhorn has failed to implement the onboarding process correctly. Within the first 60 days, we raised over 20 complaints. Their analytics feature is non-functional, and they admitted to implementing the wrong version, requesting more time to fix it. Additionally, their LinkedIn integration does not work. We are extremely dissatisfied with the service provided. We are very disappointed with the service provided. The wrong version of Bullhorn Analytics was implemented, causing discrepancies in our metrics. Despite attempts to rectify this, the issues persist. Based on our experience, I cannot recommend Bullhorn.

Pluspunten:

Nothing much great to mention about. Except the Brand.

Minpunten:

LinkedIn integration does not work. Bullhorn Analytics was not implemented properly by the their vendor,

Bullhorn - the internal recruiter's best friend

Opmerkingen: It's changed the way we recruit. Allows us to give a really positive candidate experience because we can track our interactions to be personable.

Pluspunten:

Easy to use, cost effective, customisable and bespoke to us. The file noting of candidate interactions, ability to easily merge profiles. It's a professional solution, so much better than the HRIS systems with their inbuilt ATS. It's billed on per user, so its very cheap. The support team are excellent.

Minpunten:

Rolling it out and customising was a challenge but was worth it. The mobile app with default customisation is pretty basic so needs work. Sometimes the viewing of CV's in the platform is clunky depending on the CV but still fine.

Great ATS, the best one I have used as a Recruiter

Opmerkingen: Bullhorn ATS is overall a great tool for our recruiting team and we enjoy using it. It integrates well with a lot of the other tools we use to improve the candidate experience including Herefish, LinkedIn, TextUs, etc. Wish customer support was a bit stronger with stronger, long-lasting solutions, but overall we like it.

Pluspunten:

Integrates with a lot of other software we use like TextUs, Herefish, LinkedIn, LinkedIn Jobs, etc. We also like that it has a lot of capability and functionality, more than other ATS's I have used. It also has a fairly easy to use interface and a lot of training materials, which makes it easy to onboard new recruiters on to our team.

Minpunten:

Customer Support is very unhelpful when we try to add new functionality, suggest Bullhorn updates, or if we have a system issue. We have not been impressed with their problem-solving or timely support.

Bullhorn ATS - Is just the best

Opmerkingen: I recommend Bullhorn to many of our staffing clientele, I always go back to all the features Bullhorn provides, all of the integrations we use (Indeed/LinkedIn) to name a few. The ease of use is a big one for us and it just works so well with our business!

Pluspunten:

Bullhorn is so user friendly first off! When i train new employees on the use and flow of Bullhorn I have never had an issue with them not understanding. There are so many training videos that show step by step instructions on how to move throughout Bullhorn that are so helpful!

Minpunten:

There are sometimes latency issues, but this seems to get fixed quite fast! Other than that, we typically do not have many issues within Bullhorn that are worth complaining about.

Bullhorn

Opmerkingen: Works overall well for our needs, it's a bit pricey but does the job for a staffing firm

Pluspunten:

It's easy to pick up if you're a new user, the navigation is intuitive and it's rather easy to find what you need, input data, etc.

Minpunten:

There's a lot of bugs and issues when it comes to logging in to sessions, it kicking you out too quickly, and a lot of features are either redundant or don't exist. (ie. you can't delete a company profile?) It's also difficult to edit features in the field mapping, acts too much like coding if you're not familiar with how to make those changes.

A great tool to use with a few minor issues

Opmerkingen: Overall the experience was good but if we knew what we know now, we might have opted for a different tool or at least we would have done more research

Pluspunten:

I like the GUI the most as the simplicity and the ease of use of this tool makes it a fantastic product

Minpunten:

I like the IT support the least, I think there could be a lot more support that could have been given to us when we were implementing and having some issues at the start of the implementation

Thomas Thor Review.

Opmerkingen: So far it has been good

Pluspunten:

User friendly, has potential and support is very reliable

Minpunten:

Limitation on few important features - it is not fun to always be referred to 3rd party (cost a lot of investment)

Bullhorn is like a cellular phone - all in the palm of my hand!

Opmerkingen: I have been using Bullhorn for almost a year now - our company has been with the software for at least 5 years and they are doing everything right. At the beginning of this year my organization decided to add Sense Messaging as another way of engaging with our clientele (best decision we've made). These two pieces of software are connected on my platform and have benefited PMC together and on their own too. When we text our clientele through Sense Messaging it automatically is in the database system allowing PMC to keep track of all of the important conversations with our candidates for reference. Bullhorn has solved many business problems with its simplicity also by simply with its ability to communicate with us. The software provides all the information we need to communicate in our industry. Bullhorn has allowed PMC to keep up to date with our clients' needs in positions and our candidates interests and success to meet their goals. Bullhorn is a computer software program progressing with the times of recruitment.

Pluspunten:

Bullhorn is like a cellular phone - all in the palm of my hand - well both of my hands technically - click the mouse with my right hand and type with my left hand when need be. Bullhorn is easy to use, easy to read, it's organizational, it gives you the ability to edit and delete incorrect notations and through contact with Bullhorn's Support Services we've been able to have the software edited for an addition of information that has helped us understand our consumers better to meet their needs. What is most loved about Bullhorn on my end as a Front Desk Agent is having the ability to create and edit templates. I am on the phone from 8am - 5pm Monday through Friday speaking to candidates and clients. Through all this beautiful chaos I am also transferring our customers to our recruiters, payroll admins, and directors. With the opportunity to build and create templates, I have been able to color code, have the message set up, ready to go, and tag my coworkers for knowledge all within a matter of seconds whilst assisting someone else at the same time. There is not a perfect experience to dedicate knowledge here as I successfully complete this task every time. Could not ask for a better resourceful and system.

Minpunten:

Every perfect piece of software comes with its defects. No person is perfect and nothing they create is perfect either. Bullhorn is stubborn in the category of taking extra steps. When I receive resumes via email, I can simply parse them in no strings attached. However, if I try to parse a resume that has been sent via fax, the option is not there. As a user, one must add the candidate, save the candidate and then go back and merge if the candidate is already on file. A lot of baby steps but doable when need to be done. When candidates apply through our website, Bullhorn is outstanding and automatically merges the file into our system. Sometimes if the candidate is already in our system, Bullhorn merges the two files together and sometimes the software does not which creates confusion for our notetaking and reach outs. Thankfully knowing this, I am always 100% on the lookout for those doppelganger files and ready to merge them to create less confusion for my coworkers and our clientele.

Grab the Bull by the horn with Bullhorn

Opmerkingen: How to sum up our use of Bullhorn in a nutshell? It is the transparent foundation for our Agency's book of business. Think organization, data visualization, accessibility and the added capability to search our candidate database right at our fingertips. Explorers of yore depended on the North Star when no other landmarks were in sight; when the recruiting world has me turned upside down and inside out, I look to Bullhorn as my guiding light. Bullhorn’s streamlined workflow and added functionality from The Bullhorn Marketplace has us covered from front-office to back. Over the past 3 years we've transitioned with ease from a relatively paper based process to a software based solution; we've been able to simplify our time and expense process through the web, broadcast opportunity via Bullhorn Reach and quickly view our open opportunity at the click of a button. Bullhorn truly is our Heads-Up Display as we manage the agency side of full-life cycle recruiting.

Pluspunten:

Bullhorn provides seamless integration with MS Exchange that allows for tracking of in/outbound communication with clients and candidates. Emails are clearly tracked replacing the need to document activity or cross-reference multiple systems in preparation for your next call. Through customization; You can configure Bullhorn to fit your organizations workflow, naming conventions or custom fields et al. As an Administrator for our organization; I've found that most functionality can be achieved with no additional cost or custom development. Resume Parsing and Document Management; Adding new Candidate records is as simple as drag and drop, the parsing engine updates standard fields and documents (references, work samples, background checks, offer letters, etc.) can be managed and saved within a contact's record.

Minpunten:

Integration with Bullhorn Marketplace: the solutions offered in Bullhorn's Marketplace are extremely relevant; however the integration and go-live process lacks the support and guidance that we've come to expect through our experience with the core ATS product. New API unveiled with Bullhorn S release offered cross-browser accessibility; however some solid features were left behind and modular layout took a step back which added a few more clicks per page. System up-time: Extremely reliable, but back-end performance and data indexing has, and continues, to be an issue from time to time.

Bullhorn review, stay away if you are not a large recruiting firm

Opmerkingen: Their product lacks common sense functionality for basic recruiting. An example is the inability to remove a candidate from a target list from the candidate record itself. You have to navigate to a separate list section to remove the candidate from the list. There is zero relationship with them as a company. An example is having to go through a scripted check in with every customer service phone call, with a high probability of never speaking to say person twice. Another example is investing an hour of my time with their product management people for them to hear my input of suggested common sense functionality. Promises were made that the most simple suggestions would be done within "six months", it has been over twelve and none of them have been embraced. Their product updates are heavily centered around score boarding and other sales productivity and CRM measurements, etc. , largely for executives to analyze and motivate large teams. This functionality is not relevant or helpful to a small recruiting team. Their product is super inflexible and often requires professional services at $$ per session to make a change. An example would be a need to change all candidate's with the city name of "Washington" to "District of Columbia". This simple database update is not possible without Professional Services' involvement, at $$. This is a silly example, but you get the point. We finally decided to pull the plug and go to different firm. We had to pay up the entire contract in advance in order to get OUR data backed up. We immediately paid in advance, dealt with them wanting to bill us twice (not recognizing the advance payment) and with big delays and false promises on when will get OUR data. It has been two weeks, still waiting. STAY AWAY FROM BULLHORN.

Customizable but Limited Efficiency

Opmerkingen: I liked Bullhorn for its ease of use, but there were some areas where they really fall behind.

Pluspunten:

Bullhorn is easy to learn how to use and makes many functions of the Staffing world easier--for example, you can add custom fields to Bullhorn pretty easily to start tracking new aspects of your business, and it's fairly simple to add candidates, parse data, etc. The reporting features are very helpful, provided your employees add in the data when they are supposed to. It's easy to filter out people and get the call lists you need.

Minpunten:

Bullhorn's integrations with other software systems is a huge problem, as it decreases efficiency in the workflows. For example, although it can integrate with Sterling I-9s, it can't integrate with background checks. Even the I-9 integration looks sloppy and crashes a lot which adds many extra steps to your workflow. It always amazed me how hard it was to integrate with a phone system--even after their multiple updates we couldn't click a number and dial it from the computer. That alarms me, as this software is built for people who are on the phone all day. It's hard to do a mass-update for people. For example, if you add a new field, it's hard to complete it for a bunch of people and when you make the changes it often crashes the system. If you've been in business for a while this is a problem.

Applicant Tracking System

Pluspunten:

1. Full function for recruiting, keeps all information intact from parsing, screening, endorsment and placement. 2. It is great to use for multi tasking. Can open several jobs at once, can pull up multiple candidates 3. One great feature of this software would be their tear sheet. Can make a list private or public of candidates in certain location, skills or qualities that can be used for future references. You can also use this tear sheet to send multiple emails at once. 4. Bullhorn, gives you flexibility with integration. This also serves as accuracy in documentarion. If all tools are integrated, however you interact with a candidate thru phone, email or text all these will be put in on file automatically. 5. You can also open a job, and see similar jobs at the bottom of the page o look for other opportunities with the same end client 6. It also provides variety of ways to save a candidate. Either drag and drop, copy and paste or download the file. It also offers bullhorn accelerator. Where it can download profile straight from your job boards. If you want to save up with space in your drive.

Minpunten:

1. Though Bullhorn is a very useful tool, it is never perfect. It has latency every now and then and at some point misses to capture what you have saved.

Excellent ATS System

Opmerkingen: Bullhorn is an excellent ATS system for recruiters, allowing for tracking of candidates and requirements through the entire hiring cycle. Bullhorn even allows for the ease of Resource Management with the ability to keep track of when projects are scheduled to end. The User Interface is very user friendly and intuitive. Configuring Bullhorn for the look and feel I want is also very simple. The functionality to be able to track emails to and from both candidates and hiring managers is a fantastic tool which helps in looking at history, both for future hires from hiring managers as well as to see interactions with candidates and employees in the past.

Pluspunten:

Excellent user interface with the ability to have various tabs on candidates so that different parts of the organization can see what they need. Tracking of emails with both Candidates/Employees as well as Hiring Managers/Client Contacts History is kept of progress through each job Candidates can be in the process for several jobs at once Search is very easy to find candidates in the database that match the job. It is also very simple to search for past jobs that may be similar to see candidates that had previously been successful.

Comprehensive Design

Opmerkingen: Bullhorn provides a complete servicing platform for all stages of candidate recruiting. We are able to manage our client and candidate contact lists, our jobs, payroll, onboarding, and more. Aside from minor window control and UI quirks, Bullhorn has few flaws. With recent mergers, our company has experienced exponential growth during 2016. With that growth comes the challenge of integrating client and sales data, as well as candidate data. With Bullhorn, the integration was seamless. All of the data was easily uploaded into our established Bullhorn database and we experienced no downtime. As a Staffing Agency, our entire organization uses Bullhorn CRM. Bullhorn is our main recruiting tool allowing us to easily manage sales leads, candidate leads, and all levels of the staffing process. It effectively addresses the time issue; this tool saves us a great deal of time by organizing each of our processes in a general tab format.

Pluspunten:

Organization - The layout of the Bullhorn interface is simple. This makes training new users easy and makes working in bullhorn stress-free. Detail - Bullhorn allows us to enter and retrieve a great amount of detail within records. This allows for accurate reporting and follow-up. Customization - Bullhorn is very customizable. We can easily add components and fields to the interface within each function of the CRM.

Minpunten:

User Interface - Though highly customizable, the windows and popups can be quirky. The sizes of windows for example can sometimes be to small for the data contained and require a great deal of scrolling to navigate through. Email Capability - Bullhorn would be better with a full service email suite which included all of the functions of MS Outlook for example. Data speed - We all want to work faster. Bullhorn can sometimes be a bit sluggish with the transmission of data.

Bullhorn, straightforward

Opmerkingen: Cost wise you only pay for a CRM solution but you also get a job board something that is gold for recruiters, an extra job board is always welcome. It does also save time, something that most of us fail to realize it takes a couple of minutes to parse a candidate to any crm system with all the information in a resume, Bullhorn solves this by automatically parsing candidates to its system,specially if Monster.com is linked. You can save precious time and get more time to reach candidates vs parsing them.

Pluspunten:

Bullhorn is one of those software's out there that are pretty straightforward in terms of use. Great specially for those starting out in the recruiting world. What makes bullhorn great is that its not only a good end to end application tracking system but it also serves as a candidate pool of all the candidates that all the users within the company has ever entered in. Not only do you get a CRM but you also get a Job board. For recruiters like me another Job board to source on is another mine of gold. Its also great that you can link Monster.com to it. Makes parsing candidates form Monster a lot easier and saves time.

Minpunten:

Nothing really , I just wished they had like a night mode or a livelier color scheme.

Connect to Bullhorn and Get to the next level of CRM

Pluspunten:

It is one of the best CRM I have ever seen in my life. In today’s Business-to-Business (B2B), the communication isn’t limited to 1 on 1 conversation, it is now converted from one team to another team. So we are unable to record all the conversation, that’s why a concept had been aroused in form of Bullhorn so that we are able to record all the important information during conversations. It is very easy to use and is very efficient in its working. Variety of functions can be found here, mainly for searching and sorting information and for reporting data as well. The reason why I said it be one of the best it is just because it offers best customer service in the industry as well as get updates in every month. Here, you can post jobs easily and can set reminders. Lots of customization is also available here.

Minpunten:

Even though it is a great software, if it provides more flexibility on a mobile device then it would have been great. Another tremendous problem is that it is very costly i.e. not affordable for everyone even if one wishes. That’s the only thing in which it lags the most!! However, Timeouts in times of active workings is quite cumbersome, so that should also be improved. Moreover, it causes a lot of glitches like will throw you out if parsing or updating of resumes is not done properly. It also has some difficulties and issues regarding tracking multiple branches, reporting due to tracking issues and many more.

There's better alternatives especially for the $$$

Opmerkingen: Not impressed - good product, mediocre customer service yet one of the most expensive choices.

Pluspunten:

Did a decent job in all aspects but never a great job. Product-wise it was decent to good FAR better than Tempworks in functionality A true CRM/ATS with modern-day capabilities - as most of the top 20 ATS's have

Minpunten:

Customer service was lacking during presale, implementation, and during our migration No help with "best practices" therefore they rely on their customer base to figure things out for themselves versus acting as professional advisors Their initial salesmen were extremely "high pressure sales oriented" NOT focused on clients needs, wanted to close the deal Ease of use is lacking therefore employees are reluctant to embrace it.

Bullhorn CRM- Quick and Easy to Configure and Use

Opmerkingen: Easy to get your teams up to date and configure.

Pluspunten:

If you are already using Bullhorn as the ATS, it is easy to get your users up to speed on the CRM as it is the same look and feel. The users are familiar with the features and easily able to navigate through the Leads and Opportunity process. The email tracking is great as it allows others to have the same information on the lead without having to speak to the lead owner. The opportunities component allows to track longer term prospects and projects that could come to fruition in the future. It is an easy way to track and keep up to date on task and activities that need to be done a future date and time.

Minpunten:

It would be great if you could take a lead and convert into a Job instead of creating an opportunity and converting to a job. This is if you use within the staffing industry.

Do not get Bullhorn if you are a small recruiting firm

Pluspunten:

It looks great and it seems like it could be a great ATS. BUT.................................. as you will see that is about all I can say as a pro right now.

Minpunten:

Once you sign on you find out there are all these extra costs for additional functionality. And they lock you in to a 2 year contract. This is NOT DESIGNED FOR a small recruiting firm. Especially if there is less than 3 of you. No matter how good it looks to you, don't do it. You will find yourself annoyed because you can't add certain features (like Linkedin integration) and when they do releases they don't just update the software, they make you request to update or add a new feature. What recruiter has time to do that? or sits around reading about their ATS. They just don't get it. Please save yourself time and money and look at an ATS designed specifically for your size of firm.

Bullhorn does a good job

Opmerkingen: The price is high for a mom and pop like us. There is a local company called Loxo that is much less and offers similar features.

Pluspunten:

Auto parsing from e-mails is convenient, tearsheets, searching functions are good. Features for recording placements and managing commissions is great.

Minpunten:

I think the front screen fields could be better - such as a place to put info so all recruiters see right away - such as don't use candidate, locations of interest. I label all dialogue that comes back from a candidate as inbound. It would be good to have the fields of returned inmail, or returned e-mail, Taking candidates off from a tearsheet from the candidate screen isn't easy. I have to go into the actual tearsheet to remove it. For some reason, I get cued to login to bullhorn all the time. Mostly when parsing an e-mail. It could take 2-3 logins to get to the right screen.

Database management

Opmerkingen: online chat are good, they dont know the more detailed information but will find it out .

Pluspunten:

It is easy to navigate, easy to send emails, and add notes to contacts, the overview pages are interactive and provide lots of information in an easy layout. Companies and contacts link easily together. The search functionality is comprehensive, and it is easy to be fairly competent.

Minpunten:

one of my issues is adding notes is to a maximum of 500 records. Sometimes a note needs to added to several thousand which requires creating a lot of lists with the same criteria but excluding each of the lists you have created so far. Pulling off the first list took me 10 minutes it then took me 2 days more to add all the notes. The backend and how it can be manipulated is much less easy to navigate. With goals there is an issue with the way some things are recorded. a note saved to 500 people will only show as 1 note if you do it through batches so it is difficult to get relevant sales stats.