TicketSource reviews

Life is easier

Pluspunten:

Thank you for such an easy system. From the booking to the scanning it was easy and our customers even remarked how easy it was to book

Minpunten:

the refund process for one of our 2000+ customers was a little confusing, however with 1 call it was resolved

Excellent and easy to use

Pluspunten:

It’s very simple and intuitive, we have used a competitor until recently and TicketSource was half the price (as were a registered charity) and provided a much better customer experience when booking

Minpunten:

Can’t add attachments to the email all customers

No payout. Frustrated as i havnt been paid.

Opmerkingen: Underwhelming as no payout has processed

Pluspunten:

Easy for people to purchase tickets. It looks professional.

Minpunten:

No pay out. My details have been registered. Its 2 weks overdue and no payout has been made!

TicketSource

Opmerkingen: Fantastic service - polite and friendly

Pluspunten:

Great, fast, polite service. Customers are happy too.

Minpunten:

I don't think there are any cons to ticketsource

A good events platform

Opmerkingen: It was smooth, effective and positive. A friend recommended it and I’m glad she did.

Pluspunten:

The ease and breadth of the functionality.

Minpunten:

Some of the drop downs are a bit dry, but it works.

Excellent system for an amdram group

Opmerkingen: Used it for the first time recently and found it much better than the other systems our group has used, Will definitely use it in future.

Pluspunten:

Ease of use for admin and customers, reasonable and transparent fees, Simplicity of setup. Good reporting tools.

Minpunten:

Slightly tricky to make alterations to seating plan, but that might have been just my lack of familiarity with the system.

Christmas Carol Brightlingsea

Opmerkingen: It was very good as it enabled us to advertise our evening much more widely and people could book their seats from the comfort of their homes. We sold more tickets that way than from the shop in the town.
Keep your excellent service going

Pluspunten:

Ease of use and set up. Many useful features

Minpunten:

There were some difficulties getting the correct town to show up.

Excellent application

Opmerkingen: Did everything we needed. Very easy to use for a first-timer.

Pluspunten:

Great tutorials and all the interfaces worked well for all I needed to do. Excellent application

Minpunten:

Would have been good to have a test system to see what it looked like from a customer perspective

Great customer service

Opmerkingen: Excellent, my first time using it and have already recommended it.

Pluspunten:

Great customer service and phone line direct to a person who can help quickly and courteously.

Minpunten:

Nothing, had no problems. All my needs were met and dealt with quickly

Great System for Schools

Opmerkingen: Really easy to set events up and payment went into our account promptly.

Pluspunten:

Really easy to set events up and payment went into our account promptly.

Minpunten:

There was nothing that I could point out as needing improvement

Island Shakespeare Festival LOVES TicketSource!

Pluspunten:

Being able to respond to folks quickly with questions and change their reservations in a flash, make our own maps, the customization, the TicketSource customer service.

Minpunten:

The only thing that we couldn't figure out how to do was exchange for a ticket that was on a sliding scale to another performance - which I don't think was an available option. It would be great if it could be! But I'm sure you could have done if from your end if we had asked :)

Just excellent ticketing

Opmerkingen: So much better than their US-based competitor.

Pluspunten:

Clean design, fully featured, and they seem to really understand my needs. Charity rates! :-) Clear reports at every stage. Brilliant customer support: knowledgable, and answer your precise query precisely.

Minpunten:

Setting up an event is fiddly: feels like talking directly to a database. Some work still to do on the UI.

Great Customer Service

Opmerkingen: TicketSource has been a game-changer for our arts charity, enabling us to offer an efficient and professional box office service that our audience values. It empowers our community volunteers to confidently manage their venues, providing a supportive and straightforward system. With **customer service that's second to none**, any minor issues are addressed efficiently, ensuring the system's reliability. Their proactive approach to user tips, responsiveness to our needs, and engagement with customer feedback keeps their system relevant, efficient, and of excellent value.

Pluspunten:

Ticketsource has proven to be a reliable and user-friendly platform. The ability to customise user roles and permissions is a definite advantage. Since its launch in 2024, we've successfully promoted over a thousand events, and on the rare occasions technical issues arose, they were resolved swiftly and effectively. The combination of a dependable system and exceptional customer service not only enhances the overall experience but also significantly reduces stress. Their progressive approach and responsiveness to customer feedback further demonstrate their commitment to excellence.

Minpunten:

Our team finds the system to be intuitive and straightforward, which makes it a pleasure to use. There's nothing to dislike when the platform serves our needs so well.

Amazing company

Opmerkingen: I am so happy i am using this service and it will recommend to others. They are on the ball and they are extremely helpful. The service is easy to use and set up. I struggle with technology and this has mad what i thought would be a nightmare to use a walk in the park.
I put off using any ticket company as i was scared and apprehensive. I wish i come here sooner its eased my work load no end.
I literally have nothing to worry about with bookings.
i am over the moon

Pluspunten:

Ease of use around setting up and the customer service. I was recommended by a fellow colleague as i had looked at others but couldn't get my head around use. Went to this website and was a breeze they even emailed me upon setting up my account as they noticed i had ticked something that did not fit in with what my service was and said they would sort for me. Absolutely amazing. so easy to get in contact with.

Minpunten:

I have had zero problems i am extremely happy

Excellect choise for Self managed event ticketing

Opmerkingen: Excellent choice for our needs as a community group.

Pluspunten:

Easy to set up and manage. Easy access through usual browsers on PC and phone, with addition of mobile app for Front of House . Multiple users with ability to set up different roles for each. Flexible to our requirements

Minpunten:

Initially found it clunky in parts of the setup as some information was repeated per individual event, but got easier with more use.

Great for concert organisers

Opmerkingen: Made my life so much easier! Made selling tickets so much easier and collected the money for me. Helpful friendly staff

Pluspunten:

Superb service. Easy to set up ticket sales, prompt payment, facility to cancel easily if reqd. When I needed help they talked me through the issue brilliantly. Great for printing out lists of attendees for door team to use.

Minpunten:

Several times it stopped me logging in telling me that I had logged in too many times in a given period, when I was only accessing it daily

First time user

Opmerkingen: Once I got to grips with it I was fine, getting used to different sections was a bit tricky at first

Pluspunten:

Easy to check numbers sold and keep track

Minpunten:

Tricky to adjust and navigate as it was the first time I had used T S

I love the product and services it provides.

Opmerkingen: Excellent experience. I would use this product again.

Pluspunten:

It interacts with Excel, allowing you to print out reports along the way.

Minpunten:

There is nothing to note that I liked least about the product. There were more menu items to choose from than I needed to use.

Brilliant Ticketing made easy

Opmerkingen: Ticket source is the easiest ticket vendor we have used with the band. Brilliant system to place events on.

Pluspunten:

Easy system for booking tickets, great and simple front of house reports and paid quickly.

Minpunten:

No complaints at all and have nothing to dislike.

School Performance Tickets

Opmerkingen: Overall, TicketSource made it easy to create and manage the event. I will definitely be using it again next year!

Pluspunten:

For years I had parents asking for an online option for ticketing. Ticket source made it easy for patrons to use credit cards and also allowed us to have cash payments while keeping track of the tickets sold in person. It also allowed for easy ticket scanning with our mobile phones and kept track of how many seats were filled in the house.

Minpunten:

The only option I wish existed was if the ticket source could send a check with the final amount to be deposited rather than only offering direct bank deposit.

Very good app for ticketing - first time user found it very approachable!

Opmerkingen: Fantastic and easy to use. Great backup from online staff.

Pluspunten:

There was always someone there to answer any queries we had - this was the first time we had tried to use a ticketing platform and will definitely try again - it was so straight forward and easy for our customers to use the website and buy tickets.

Minpunten:

The report at the end of the process re who bought tickets had too much information on it - I had to download and erase lots of info so I could give to the people on the door without email addresses, how much they had paid etc - it would be great to have a report solely with names and numbers of tickets they had bought.

Useful tool for selling and monitoring ticket sales

Opmerkingen: This is an amazing tool for selling tickets. The only hiccup I had was when someone was able to book a wheelchair and carer seat as normal tickets when those seats had been marked as wheelchair and carer seats. I don't know how that could have happened.

Pluspunten:

Very user friendly. I love the sales reports which quickly give you an idea of what has been sold.

Minpunten:

Not having ever set up online ticketing before it was a bit of a daunting task with all the various drop down bars with all the different options for setting up an account. I had to ring up for help a few times but always got good advice and was pointed in the right direction.

so easy to use

Opmerkingen: simple ...easy....took a lot of ticket pressure off me

Pluspunten:

so easy to use which is critical when your key focus is your event

Minpunten:

nothing... was great..I loved the way you can check on sales easily

Sale of tickets for an individual dance event

Opmerkingen: I would rate it very high as it made it convenient to sell tickets for an event with many features that allowed us to customise the sale of the ticket, information that could be disseminated to the buyer at the point of sale. The customer service personnel were excellent - no queues and addressed all queries quickly and professionally. Will definitely recommend as we will be organising more such community and charity events.

Pluspunten:

Liked that I could create event with all the details necessary for customers to buy the ticket. It provided box office support too which I did not use

Minpunten:

The fact that for an individual event paid for from my pocket, I had to pay commissions on the tickets sold. This was a charity event so would've preferred if there was no commission and all ticket sales proceed came to me in total.

Easy and hassle free

Pluspunten:

Very easy to use and works well.Lots of options and easy to set different ticket tiers and end dates.

Minpunten:

Can't think of anything, overall very happy