Onfleet reviews

Onfleet User Review

Opmerkingen: Onfleet is essential to our company because it makes sure that our customers get what they ordered, we are able to track where our drivers are in real time, give the customer an estimated time of arrival and have a spot for all their contact information. It is beyond helpful!

Pluspunten:

I really like how easy it is to add a new stop onto a route, or switch drivers, or adding a whole route onto another driver's route is also a breeze. Its super simple!

Minpunten:

I wish it had the technology to map out locations based on traffic so we could make sure deliveries went to the right route depending on how many stops are on that route.

review

Opmerkingen: very good

Pluspunten:

easy to use , user friendly , fleet managment

Minpunten:

bugs , gets stuck , expensive to interact with other systems

Great tool for managing my fleet.

Opmerkingen: Helps me manage my fleet and monitor where my trucks are at at any given moment.

Pluspunten:

Easy to use. Helps manage where my fleet is at. Gives me up to the minute updates. I also like the way our customer/s can track the progress of our truck to their job site. Easy to add or delete tasks. Or add or remove users.

Minpunten:

It would be great to be able to drill in farther and be able to get a street view (like google maps) of where my truck/s are located. Also, would be great to be able to go back and view history of previous days activity. Also, another idea is to be able to track miles driven per state. For reporting purposes for apportioned plates.

Overall it's made life simplier

Opmerkingen: The ease and comfort to be able to manage a fleet of drivers seamlessly and handle issues in real time.

Pluspunten:

OnFleet allows me, as a delivery manager and dispatcher, to have a constant birds eye view of employees. It also gives me great data and ability to track issues and problems with ease and from anywhere.

Minpunten:

The mobile site, however function, is lacking. I would love to see a OnFleet Dispatch app that would give me much of the same usability as the full desktop site.

organized and efficient

Opmerkingen: not a lot of issues, the lag and glitchy missing inputs are the only things that are really an issue.

Pluspunten:

it's a pretty awesome process, from adding clients info, tracking and seeing the route. my team uses it more to input clients as the delivery team uses it more in detail. i do enjoy that it has extra functions of requesting signatures, pictures, ...etc of delivery and being able to track the process. so if i have a client asking me about tracking, i can see who it was assigned to and contact them immediately.

Minpunten:

it lags a bit, there was a few time i input my clients info but comes time maybe there was a glitch in the program, their scheduled delivery never showed up onfleet and caused a bit of a commotion. i catch it lagging a lot late.

Would give it 5 stars, its an excellent product, but it lacks of further customization...

Opmerkingen: Structured own fleet automation and task optimization and follow up.

Pluspunten:

Easy to use and configure. You can setup communications (vía SMS and others) to interact with customers, drivers and operators. Good cost-benefit relation

Minpunten:

It only lacks of further customization to include tailor made fields that could potentially improve and make easier the delivery processes.

Amazing platform! Best on the market

Opmerkingen: Onfleet has streamlined and automated our operations and logistics completely! What used to take us 30-45 minutes each morning is now completely automated and takes a few minutes! We tried Tookan first, but Onfleet is such a superior software. It really is the best in the market!

Pluspunten:

Ease of use, routing algorithm, the UI/UX, automated customer notifications

Minpunten:

Price is a bit steep, but you pay for what you get.

Great service

Opmerkingen: I think it’s great and would recommend to anyone wanting to make some extra income. It’s been really helpful to my family this last year

Pluspunten:

It’s very easy to use and navigate through. If you were to have a problem support us really fast and helpful

Minpunten:

Nothing I disliked at all. I haven’t had any bad experiences

Easy Of Use Product

Pluspunten:

Onfleet dynamic dispatcher with a lot of customization helps a lot. route optimization helps drivers to work with less thinking and do more deliveries.

Minpunten:

One of the cons of Onfleet is that no customer app provided by them.

Limited Flexibility but Powerful Tool

Opmerkingen: The support team was helpful in getting us set up, and it was easy to begin using.

Pluspunten:

Out of the box, it has most features that our company needed both internally and for our end users.

Minpunten:

It was not flexible, and had limited integrations to extend beyond the basic use cases.

Honest review of Onfleet

Opmerkingen: I can operate it just fine, but feel that I have spent a lot of time learning its quirks and feel that many people might not spend that much time and patience to do so l.

Pluspunten:

I like a lot of the features that are offered with onfleet. I understand the motions behind all of the tech and set up. I enjoy being able to see on a map the deliveries that are going out and the color coded tasks in the bottom desktop view.

Minpunten:

There are many cons to this system as a dispatch associate. The integration is the worst part of the system. We use dispense with our company and it has caused a lot of tech issues that either party are not taking responsibility for. I wish that there was a cleaner view to the task bar for delivery. Additionally we discovered that all communications to customers are automatically checked to disabled which is unhelpful for delivery purposes and becomes a task for distance that costs on efficiency.

Works

Opmerkingen: It’s a good way to follow the fleet of cars

Pluspunten:

It works and is easy for the users Simple to use

Minpunten:

The typing of Trips in the system is to hard

Onfleet is Amazing

Opmerkingen: Onfleet never gave me problems, real easy to use. I recommend it to other companies that would good use of this software

Pluspunten:

Onfleet is amazing. What i love the most is that after the 2 years that ive been working this software, i had no problems or issues. It was easy to edit information to drivers routes, add on etc. Good overall software, easy to use.

Minpunten:

the least thing i liked about the software was that Ofnfleet displayed an order was going to be late, but in fact we jst needed to refresh the drivers profile so times can be adjusted.

Onfleet is great to use it also give you the ability to multi task even when dealing multiple hubs

Opmerkingen: Effortless tracking of drivers and helps do give our customer the best service.

Pluspunten:

The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks. The feature to give all the information for our customer and our drivers.

Minpunten:

The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned. Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.

Great delivery manangement - game changer

Pluspunten:

We use to use paper delivery control sheets. the driver would forget sometimes. This is a game changer

Minpunten:

I wish we could search past deliveries easily.

CB's Review OnFleet

Opmerkingen: Easy to use route optimization

Pluspunten:

Efficient route planning and tracking facilities

Minpunten:

Data analyzing facilities and lack of mobile dispatching facilities

Onfleet is our Volunteers favorite!!

Opmerkingen: Our volunteers love Onfleet!! Onfleet is amazing when it comes to best fit routes for all parties.

Pluspunten:

Onfleet is extremely helpful, especially the last year during the Pandemic. It is a company that specializes in logistics management and route optimization offering last-mile delivery. It was a huge help to our volunteers while delivering food to the most vulnerable. It tracked their routes as well as tracked the house the food was being delivered too.

Minpunten:

You should allow yourself some time to learn the platform.

Onfleet has been great for my company in allowing ease of creating routes and managing our drivers

Opmerkingen: It is much easier for us now to make routes and manage our drivers, and to see where drivers are when customers call in asking how long it might take for them to receive their delivery.

Pluspunten:

The ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks

Minpunten:

That you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.

OnFleet supported our operations during COVID-19 response efforts

Opmerkingen: We ramped up our usual grocery delivery capacity to low-income seniors by ten-fold in response to coronavirus shelter-in-place orders. Previously our routing was done manually and was not scalable. With us needing to do 2,000 deliveries per day, we really needed a straightforward and high-capacity route optimization too. OnFleet is that and everything more. I love that there's a driver app, in app communication, and real-time tracking.

Pluspunten:

- real-time delivery tracking - ease of onboarding for delivery drivers - great UX

Minpunten:

I wish the search feature worked better - right now the search only searches through a list. Sometimes when I'm troubleshooting with a driver, I'd like to know where they are on the map. I'd want to be able to search for a driver or recipient and their name be highlighted in the map and in the side task bar.

Easy to work on and great user interface

Opmerkingen: Good and easy to go software

Pluspunten:

The user interface of the software is awesome

Minpunten:

Task adding while there are multiple tasks in the same location

Best logistics software we've come across

Opmerkingen: Onfleet was able to address all of our companies needs from handling automated sms messages to customers to optimizing 100s of routes for us on a daily basis. OnFleet is the most technology / company friendly logistics software we've used since we started our business.

Pluspunten:

Functionality and willingness to add features we request.

Minpunten:

Would like to see routes get optimized based on start / end location vs. hub approach.

Although I've had my fair share of issues I will stick with onfleet

Opmerkingen: Until I find a better solution i will continue to recommend this software.

Pluspunten:

This software is absolutely amazing for tracking mileage and looking back on where you traveled. It is very important to log your mileage as a driver and this definitely helps me a lot.

Minpunten:

I feel like there could be a lot of other features they could provide. I wish you could track customer experiences and make notes on each delivery.

High Volume Routing

Opmerkingen: Amazing product and impressed with the ease of use and the ease of implementation. The product is intuitive for dispatchers and drivers.

Pluspunten:

Onfleet enabled the SF Marin Food Bank to establish a home delivery process in response to COVID-19 within just 3 days. The routing capabilities and easy to use upload functionality allows us to create routes for over one hundred drivers and approx. 2,000 delivery locations per day.

Minpunten:

We would recommend to have some of the admin capabilities available for dispatchers (creating teams). Recommend to expand the driver profile category, which would allows us capturing more data.

Easy. Reliable. Seamless

Opmerkingen: We've been using Onfleet for quite sometime now. Our clients love the notifications and ability to track their delivery driver. This application not only makes the task of dispatching easy but works well for branding a company's image. Keep up the great work guys!

Great app and awesome Customer support

Opmerkingen: Onfleet is helping our business to deliver to our customers in a fast and efficient way. Thank you

Pluspunten:

Customer Support is very fast and helpful responding whenever we have a question to improve the deliveries to our customers.

Minpunten:

After not having used the software for a while, it asks to restart with your credentials.