FreshBooks reviews

FreshBooks made my day at work so much easier

Opmerkingen: Integration with customers' books, as well as the option to include team members in the layout, are all included. On the subject of Application Programming Interfaces. It appeals to me since it brings everything together in one convenient location. The entire software is so simple to use that anyone can learn how to use it.

Pluspunten:

I appreciate how user-friendly it is, as well as the appearance of the program, and that it has the essentials when it comes to monitoring money and sending invoices and proposals. It's a really amazing piece of software that provides quick alerts. Excels in the area of financial reporting. When it comes to bank reconciliation, the general ledger is really helpful. Excellent in regard to project accounting.

Minpunten:

The absence of features like as email automation and scheduling, which are provided by applications such as Dubsado and Honeybook, would be an example. One thing I'd want the developers to improve on is making sure that updates are made at the very least within one hour and not much longer.

FreshBooks – awesome tools, improvable customer service

Opmerkingen: In addition, the time accounting function is simple and allows us to monitor business activities as a whole. It has helped us identify and quantify the time spent on both responsble and non-responsible work, allowing us to adjust costs and be more efficient in our operations. Overall, FreshBooks has made managing our finances and time effective.

Pluspunten:

Using FreshBooks has been a game changer for me and my team. The platfom excels in accounting and expense management, it offers a variety of functions such as generation and tracking of invoices quite complete, it has a history function for better control, this makes decision making easier, in terms of its interface I could say which is friendly and easy to navigate, saving us time and keeping everything organized. With freshbooks it's easy to customize reports and track metrics across multiple projects at once.

Minpunten:

My experience with FreshBooks has been frustratng at times not because of its tools, but especially when it comes to customer support. Some time ago the live chat option provided quick and helpful responses, this made it easy for me to fix any problem, but now I am forced to send emails that go unanswered for days. And many times they are generic answers, which do not solve anything for me and delay the whole process.

Extremely Disappointed with FreshBooks.com - Limited Features and Nonexistent Support

Opmerkingen: I am writing this review to express my extreme dissatisfaction with the service provided by FreshBooks.com. In my experience, this platform is a woefully inadequate solution, only suitable for the tiniest of businesses that exclusively offer services. It falls painfully short when it comes to catering to the needs of retail or sales-based businesses.FreshBooks.com boasts a very limited set of features that severely hinder its usability for anything beyond micro-sized service-based ventures. If you're looking for a comprehensive solution that can handle the complexities of retail or sales operations, you're in for a major disappointment.But what truly exasperates me about FreshBooks.com is their nonexistent customer support. I've been trying to cancel my subscription for over a month now, and the support team has been shockingly unresponsive. It's as if they intentionally avoid addressing account closure requests. Meanwhile, they continue to deduct money from my account, despite the fact that I haven't been using their services. This is a clear breach of trust and a blatant disregard for their customers' concerns.Attempts to get in touch with their support team have been futile. Phone calls go unanswered, and the chatbot they have in place is a frustrating exercise in futility. Not only does it fail to comprehend the issue, but it also lacks basic functionality such as a cancellation option. It's utterly perplexing that a service in this day and age would lack such a bas

Pluspunten:

nothing. there is nothing to respect this service.

Minpunten:

Limited Functionality for Retail and Sales: FreshBooks appeared to offer only basic features that were suitable for very small service-based businesses. Its functionality was lacking when it came to handling the complexities of retail or sales operations, which can be a significant drawback for businesses in those industries.Inadequate Customer Support: The lack of responsive and effective customer support was a major frustration. Your attempts to cancel the subscription and address account-related issues went unanswered for over a month. This lack of support not only hindered your ability to manage your account but also resulted in unauthorized charges.Nonexistent Subscription Cancellation: FreshBooks lacked a straightforward method for canceling subscriptions. The absence of an easy-to-use cancellation option added unnecessary difficulty to the process of discontinuing their services, causing frustration and further complicating matters.Dishonest Billing: Despite not using the services, FreshBooks continued to deduct money from your account. This issue of unauthorized charges not only displayed a lack of integrity on their part but also resulted in financial inconvenience for you.Unreliable Communication Channels: Both phone calls and the chatbot proved ineffective in reaching the customer support team. This lack of reliable communication channels further exacerbated the problem, making it difficult to resolve issues and receive assistance.

A fantastic tool for accountants, FreshBooks

Opmerkingen: Simple to use and effective, with a wealth of helpful features that can be tweaked to improve the final product. Simple enough for those who aren't tech savvy. It's a great program with two uses: as a payment chip that works with any card, and as a tool for managing your company's finances.

Pluspunten:

FreshBooks is an accounting software that manages your daily invoices, receipt approvals, expenses, billable hours, and financial records. To improve the financial management of small businesses, FreshBooks is developing a cloud-based accounting solution. The firm boasts industry-leading customer service.

Minpunten:

They recently implemented a new format that was mandatory for all users. The old version of FreshBooks was far better than the new one. The software's electronic payment option is the worst part. Some banks allow it while others refuse to even process the transaction.

Feature-rich invoicing software for small businesses

Opmerkingen: Overall very happy with the value and the functionality.

Pluspunten:

I like that it has all the major features I need (invoicing, accounting, and time tracking for both myself and employee), and is priced affordably.

Minpunten:

The inspiring quotes that show up while a page loads are a great idea, but they don't stay long enough to be able to read them.

Effective all-in-one accounting platform for SMEs

Opmerkingen: It's used for projects that can cover their own costs. It's dependable, and I have no interest in switching to something else. One unified accounting system will allow us to grow from a medium to a large business with less disruption and increased accuracy.

Pluspunten:

With its built-in team collaboration features, any comments made about projects or company goals can be recorded for later reference in reports. Fresh Books has a time tracking feature that is useful for medium and small enterprises.

Minpunten:

It is helpful to have more barcode tracking and postal service integrations. It would be beneficial if the rapid payment feature were made available through more global neobank gateways.

FreshBooks is Ideal for Freelancers Like Me

Opmerkingen: I purchased FreshBooks as soon as I started my business. It has been an excellent way to perfect my service descriptions for estimates and invoicing. I have been very impressed with the support I have received from FreshBooks as I learn about the features I can use to enhance my financial organization.

Pluspunten:

I love FreshBooks's intuitive interface. More than that, I appreciate their fantastic support. There is no need to spend hours scouring articles looking for the answer to your question. They have real people willing to help make using FreshBooks a great experience.

Minpunten:

As a new business, I am stretching my budget to afford the right tier for me, but I feel that it is essential to start with organized books and keep them that way.

Free invoicing

Opmerkingen: Invoicing is quick with this product in way that templates of invoices are already provided.

Pluspunten:

Freshbooks trials version is free for a month and when the month is completed with out using it, the month is resumed

Minpunten:

Clear and fantastic software for invoicing

Simplifying Financial Accounting

Opmerkingen: FreshBooks is an excellent tool for financial management and accounting. It has simplified and streamlined my daily tasks, allowing me to focus on analysis and strategy.

Pluspunten:

Your focus on ease of use and efficiency has made invoice and expense management surprisingly simple. I love how it automates tasks like recurring invoicing, which saves me time and reduces the possibility of errors. The ability to customize and send invoices in a professional manner allows me to maintain a consistent and professional image for my company. The time tracking feature is also invaluable, providing a clear view of time spent on each task and client.

Minpunten:

Despite its strengths, FreshBooks has limitations in inventory management and advanced financial reporting.

Accounting at its best!

Opmerkingen: I consider it very helpful and perfect accounting software, if one is looking to get a job done, FreshBooks is worth to look upon.

Pluspunten:

I like it's incredible ability to create our invoices through the cloud am able to track invoices paid, scheduling recurring invoices with easier accessibility and from different localities..It's useful in managing all our accounts received and payed from a single platform.It's intuitive and user friendly UI that helps to navigate, search and create invoices easily.

Minpunten:

I don't have any dislike about FB, it makes everything about BK and Accounting tasks simple and efficient.

Don't Waist Your Money on Any Other Accounting Software

Opmerkingen: We struggled to find a solution that would allow us to easily track the time for multiple employees and make billing as simple as a couple of clicks. Most everything we used or tried required multiple systems that either didn't integrate at all or didn't integrate well, and required a lot of time to prep invoices and collect payments. Frehsbooks eliminated all of those issues and paid for itself in the first month.

Pluspunten:

It saves my team hours of time every month. It easy to manage clients, track subscriptions, track hours and send invoices. Oh and it makes taxes season a breeze! The milage tracking feature has saved me over thousands per year in taxes since they released it.

Minpunten:

The only complaint I have with Freshbooks is the Expenses feature. It has the ability to connect to your bank account to automatically pull in your charges, however, it never stays connected to our bank and it becomes a hassle. But they are great about helping to resolve the issue when it happens.

Run as fast as you can from this platform now that they are forcing migrations to new platform

Opmerkingen: FreshBooks was founded by someone that wanted to make a great product for small businesses to do invoicing and time tracking, that focus is obviously gone and the focus revolves around their payment processing.

Pluspunten:

We implemented the "Classic Freshbooks" which was a super clean interface that you could navigate with your keyboard for the most part, was stable and efficient. This worked great for us for almost 10 years.

Minpunten:

They are now forcing their new interface on everyone, which is buggy and slow. Constant downtime at critical times like end of month, causing customers not to be able to access and pay invoices. Huge financial repercussions for us due to this.

So much better than Quickbooks

Opmerkingen: I started with Freshbooks back in 2011, a colleague recommended I switch to Quickbooks, which I did. It only lasted a year before I went back to Freshbooks. Even though it was a pain to switch, it was worth it because when I have a problem with Freshbooks, I just send an email to [email protected] and they answer me the same day, usually. With Quickbooks, it was too hard to get support. It's not a double entry bookkeeping program, so if you need that, it's not for you. But for basic invoicing (including automatic recurring on any timeframe), time tracking, expense tracking, and reporting, it's perfect.

Pluspunten:

Easy to use, interface. Excellent customer support.

Minpunten:

There is a chrome extension for tracking time, in addition to within the app. The chrome extension was recently updated and is now not working properly. When you type the project name in it doesn't auto search, you have to scroll them all of them (and I have a lot) to select it now. They will fix it, i'm sure. Sometimes have trouble with expense syncing, and would like more features to make that faster and easier to categorize.

Fine if you are the only one in your business

Opmerkingen: It was rated well, so I expected better performance. Reconciling the small transactions I get from health insurance companies is very time consuming and it seems like there should be a better way to add those payments without having to manually enter each one when I have to reconcile.
Invoices default to "accrual" accounting which is a pain if you use cash-based accounting (which I do).
Overall, I have not been able to have accurate business numbers (profit/loss) for months because trying to figure out how to add payroll info has been so challenging.

Pluspunten:

I loved that I could upload clients I frequently invoice when I transitioned. Setting up my bank links was very simple and transactions were downloaded easily. You can set up rules for accounts and they will follow those. Invoices look good and are easy to create.

Minpunten:

The software does not support accounting if you have employees and are paying any benefits. Trying to separate out the cost of what my employees contribute to health insurance, retirement, etc. vs what I contribute has been a nightmare. My bookkeeper and I both spent a lot of time with Freshbooks support trying to figure out how to do that. Turns out it is with a journal entry which is time consuming and makes no sense.

Freshen up Your Finances with FreshBooks!

Opmerkingen: While FreshBooks is a useful accounting software for managing your business finances, its pricing may not be reasonable for some users. The starting cost of $15 per month is quite heavy, and additional features require extra payment. It's worth noting that the customer care service may not be satisfactory, as you may have long conversations with support staff without reaching a solution.

Pluspunten:

FreshBooks is a simple and user-friendly invoicing and accounting software that is especially useful for beginners. Whether you're running a small business or you're a freelancer with limited time to invest in managing your finances, FreshBooks is the solution you've been looking for. With a user-friendly interface and easy-to-use data uploading capabilities, FreshBooks has everything you need to simplify your financial management processes. One of the key features of FreshBooks is online invoicing, which makes it easy to generate invoices and even offers customizable templates for balance sheets. You can add your clients and billables, and the invoice will be sent directly to them via email. They can then pay you online, making it a hassle-free process. Plus, you can even use your camera to upload bills and keep track of your expenses.

Minpunten:

FreshBook is an accounting software for managing the finace for your business but its pricing is somehow not resonable i guess it heavely charged starting from $15 and you also have to pay extra for additional features. i would like point put ts customer care which is not at stifactory they indulge in long conerstion and still you reach to the solutuon tyou are looking for.

FreshBooks is a comprehensive accounting software

Opmerkingen: Overall, I have had a great experience with FreshBooks. It's a comprehensive accounting software that makes it easy to track expenses, manage invoices, and keep track of payments. The user interface is straightforward and simple to use, making it easy to navigate and get the information you need quickly. The customer service team is also always available to answer any questions you may have. The only downside is that it can be difficult to set up and configure, especially for those unfamiliar with accounting software.

Pluspunten:

FreshBooks is a comprehensive accounting software that makes it easy to track expenses, manage invoices, and keep track of payments. The user interface is straightforward and simple to use, making it easy to navigate and get the information you need quickly. Additionally, the customer service team is always available to answer any questions you may have.

Minpunten:

The only downside to FreshBooks is that it can be difficult to set up and configure, especially for those unfamiliar with accounting software. Additionally, some of the features are a bit limited and could be improved.

Great Invoicing Software for Designers

Opmerkingen: Freshbooks has a cleaner and more user friendly interface than any accounting software that I’ve used. My CPA complains that the back end is not as robust as Quickbooks, but other than that, it’s the best for creatives in my opinion

Pluspunten:

I love the ability to create proposals with pictures and a client signature line. Also, the app is pretty great.

Minpunten:

I’d like to be able to add pictures through the app, but it’s never worked. The back end for taxes and reconciling found be better according to my cpa

Easy no nonsense accounting platform

Opmerkingen: I had been using a widely regarded accounting competitor whose system was way more than I needed. FreshBooks allowed me to consolidate several platforms into one - saving me money and time.

Pluspunten:

FreshBooks allows me to create estimates & send proposals, track my time, invoice clients and reconcile my expenses for financial reporting all in one easy to use place. I was using 3 different platforms before to do all of this.

Minpunten:

It would be nice to have slightly more robust accounting functionality but for the most part it does everything I need it to do. I’d like to be able to track time by quantity rather than just duration.

FreshBooks is a reliable and fast accounting suite for complex financial management

Opmerkingen: A complete makeover FreshBooks developers understand the struggle of small teams to handle complex accounting projects and deliver efficient results. Just as easy as you know it to be Back in the days, a team of developers decided to design an easy, intuitive, and non-accountant friendly finance management app, and promised their users that this approach will never change. Mobile-friendly and accessible FreshBooks is considerably good at following trends, and the best proof of it are the mobile platform add-ons for iOS and Android devices, allowing you to access data and do accounting regardless of your location. Saves billing time like no other app FreshBooks redesigned its time tracking for billing purposes by allowing companies to accept payment online, and to do so via various payment gateways. Excellent invoice to payment features FreshBooks offers top rate invoice to payment features that can be used by all small businesses. For instance, you can track exactly when your customer opened your invoice email. Tracking expenses with handy snaps This feature comes handy if you need to liquidate expenses after a client meeting: you simply click a picture of the receipt and attach the snap to an item in FreshBooks to log the expense. racking working times even better than before The new version of the app allows you to becertain of the accuracy of your charges, and lets you have proof if a client decides to dispute them. You can even use the iOS and Android apps to track your working time in the field. Plus, it is easy to convert your work timesheet into an invoice and send it to clients for payments. A bright future As good as the new FreshBooks version may look now, it has only begun to develop. The company promises many advanced features in the near future, including bank accounts reconciliation, non-invoice income recording, and billing adjusted to enterprise-grade users. The innovative spirit is planned to spread on to reporting as well, and transform the scope of available integrations to help companies get paid for their efforts, time, and expertise. At the same time, FreshBooks Classic (as the old version is currently known) will remain active, but will constantly be absorbed within the new one's comprehensive productive suite.

Pluspunten:

businesses get to manage invoices and recurring subscriptions in less than no time, and collect online payments within the same system. In fact, FreshBooks enables Google Checkout, PayPal, and credit card payments, and integrates with a long list of business systems and applications that can streamline this process. With it, odds are good that you will unite financial control in a single system, and stop paying for the maintenance of complex software infrastructure. A considerable advantage of FreshBooks compared to other accounting apps is the availability of fully-functional mobile apps and add-ons you can get for Android and iOS devices. The apps allow you to bring the power and convenience of the software on location, and do accounting and access records whenever you wish to do so. As you can see, FreshBooks literally takes finances out of the office, but does so in a safe and seamless fashion.

Minpunten:

Despite a wide range of excellent features users have pointed out a few minor things that can be improved in FreshBooks: its metrics, goal setting, and reporting features can be better. One user also found bugs in FreshBooks email click-throughs and automated expenses which did not function to his liking. Apart from these insignificant glitches, hoever, there is no doubt that FreshBooks is a top notch accounting product that can bring a lot to your accounting deparatament.

"New" Freshbooks has completely make this formerly amazing service...unusable & frustrating

Opmerkingen: Loved them for more than a decade, until the "New" version completely left us wondering what went wrong. Their support has been great, helping us to move to another platform, but again, the "New" version is making that transition even harder, although we haven't tried to export from "Classic", so I could be wrong.

Pluspunten:

The previous "Classic" edition was so easy to use, powerful in its simplicity and quick. The only thing I can say about the "New" version is that it is pretty.

Minpunten:

The "New" version might be pretty, but it has become pretty awful to use. The platform is now so slow, we often wonder if we clicked on something...so we wait (e.g. create an invoice). Navigation used to be simple, but that is no longer the case. It takes many more clicks to find the information I need. I've been using now for about 2 months, so I know where to go, but it takes so much longer now. Invoicing & applying payment now prone to mistakes. The Credit card option will be ON/OFF for all subsequent invoices, so it's hard to make an exception (e.g. hardware) for one invoice. We have to constantly check a few options for every invoice, making the whole process much longer. Billing for time is somewhat better. It now shows ONLY the clients that have unmilled time, but once you create an invoice, the client will stay in the list for a good 15 minutes, making this feature cool, but useless. All in all, being moved to "New" has been an absolute nightmare and has caused us to completely lose faith in this company, which I have been using since its inception. We are sad to say, the problems by far outweighs the pretty interface, and we find ourselves forced to use something functional.

Accounting for dummies

Opmerkingen: Overall I cant fault the product and would definitely recommend it to any business owner. The only thing I wish was possible, is to pay in my local currency for budgeting purposes.

Pluspunten:

I started using Freshbooks when I was given the opportunity to start a company in the wedding industry. At the time I had no idea what I was doing when it came to bookkeeping but FreshBooks made it easy to manage. What I loved about the software was the journey I followed, from Quotation to final invoice. The ability to send the quote/invoice with a simple click streamlined my business process. I eventually had to hand over when I couldn't handle the load, and because of the intuitive software, it was an simple handover. When I needed a report, i didn't have to wait for it to come from my bookkeeper, I just jumped online and got what I needed quickly and easily. Oh the cherry on the cake was the app. I used to showcase at trade-shows so the app allowed me to draw up an invoice and email the client without leaving the booth, or needing my laptop.

Minpunten:

The price point was a bit of a hard pill to swallow, especially in an economy where the $ is much stronger than my local currency. The fluxuating market made budgeting a nightmare, and when getting a start up off the ground, every cent counts. While I could work around that, the one thing I disliked was the fact that one could go back and edit invoices/quotes post creation. I have since learnt that this is a big no no, but at the time I was non the wiser. I unfortunately lost money due to this, as many cash sales invoices were edited, and the balance pocketed.

Great for timekeeping and invoicing, but challenging for bookkeeping

Opmerkingen: Great for invoicing and timekeeping, but bookkeeping function requires a course in accounting or more in-depth training that I just didn't have time for.

Pluspunten:

As an attorney in solo practice, the timekeeping function is great. I can use my app or use the computer easily, and it tracks my time in a neat report for clients beautifully. I also find invoicing clients very simple, although I've found some difficulties with customization when it comes to my clients on retainer. Otherwise I've been very pleased.

Minpunten:

I had a very difficult time using the bookkeeping software on the program. I couldn't customize taxes, and I found that because I have no background in accounting I was really messing up frequently. I ended up outsourcing bookkeeping to Bench, which has worked out fine but it's only been a couple of months. the difficulty using Freshbooks for bookkeeping made tax time very difficult and stressful because I had to completely redo what I had entered in the program.

My Honest Reviews About Freshbook

Pluspunten:

the most notable or noteworthy aspects of Freshbooks, there are several that are worth mentioning:Invoicing: Freshbooks offers a robust invoicing system that makes it easy to create and send professional-looking invoices to your clients. You can customize your invoices with your branding, accept online payments, and set up automatic payment reminders.Time tracking: Freshbooks includes a built-in time tracking system that allows you to track time spent on projects or tasks. You can also set up project budgets and track your team's hours to ensure you're staying within budget.Expense tracking: Freshbooks makes it easy to track expenses by allowing you to upload receipts, import expenses from your bank or credit card, and categorize expenses by project or client. You can also set up recurring expenses and mark expenses as billable to clients.Reporting: Freshbooks offers a variety of customizable reports that provide insights into your business's financial health. You can track revenue, expenses, and profit margins, as well as monitor cash flow, outstanding balances, and other key financial metrics.Mobile app: Freshbooks offers a mobile app that allows you to manage your business on the go. You can create and send invoices, track time and expenses, and view your financial reports from your smartphone or tablet.Overall, Freshbooks is a comprehensive cloud accounting solution that provides a wide range of features designed to help small business

Minpunten:

While Freshbooks is a robust cloud accounting solution that offers a wide range of features, there are a few potential drawbacks to consider:Limited inventory management: Freshbooks does not offer a built-in inventory management system, which may be a drawback for businesses that sell physical products.Limited customization: While Freshbooks offers a good amount of customization options for invoices and reports, some users may find that the level of customization is limited compared to other accounting software options.Limited integrations: Freshbooks does offer a number of integrations with third-party apps and services, but the selection is not as extensive as some other accounting software options.Limited international support: Freshbooks is primarily designed for businesses based in the United States, Canada, and the UK, so businesses based in other countries may not find the same level of support and functionality.Pricing: Freshbooks can be relatively expensive compared to other accounting software options, especially for businesses that need to add additional users or access more advanced features.Overall, while Freshbooks is a solid cloud accounting solution, it may not be the best fit for all businesses, especially those with more complex needs or those based outside the US, Canada, or the UK.

Improvements need to keep coming ....

Opmerkingen: I've been a FreshBooks customer for YEARS and I do like them. I've ridden it out through all the changes and just dealt with how interfaces change and prices change. In the past few years there have been a lot more freelancer payment management systems that have come along. I've looked around, but I find myself staying with what is comfortable even though something else may be better. Fear of the unknown I guess, and not wanting to learn a new system while I'm busy working. I just think there could be some improvements made since the last major interface update. It was like a whole OS upgrade and then no new updates for the past few years -- other than pricing tier changes. There is no sense that FreshBooks is looking to improve and listen to their customers about what features they need or would like to see. Just my opinion and view. I could be very wrong. Thanks.

Pluspunten:

Over the years, FreshBooks has made efforts to improve its service and update the levels of programs. The latest change they made to the interface has improved some things but other parts have been left behind and I've personally not seen any updates or changes in the past few years. What I like MOST is what they started with years ago -- the ability to remind clients at the 30, 60, 90 day marks to pay their bills. However, the interface to set that feature up changed a few years ago with their major update and it's not as intuitive now.

Minpunten:

I do NOT like the timer starting off before you even choose what project you are working on. This is a SIMPLE FIX. I asked about it years ago and was told that -- yah, basically you launch the timer and then click the pause button while you work out what project you are on -- then start the timer again. Not a good design. I do NOT like setting up a new project and having a ton of task all added to this new project that I have to deselect -- about 20 or so that I have to remove each time -- and then add in the correct task for that project. I do NOT like having to deal with setting default payment settings and reminders for each client I set-up. Can't that just be a universal default setting to turn on? I do NOT like having service tiers change and being told the level I was previously on is changing and this new level will cost more -- and that's what I have to accept now. I'm a independent contractor and I have few clients -- I don't need the next level. But ... whatever.

Stellar customer service. Simple interface.

Opmerkingen: FreshBooks helps me do the essential tasks of invoices and expenses while also helping me get a big picture view of my business's financial health.

Pluspunten:

I started my freelance business nearly 3 years ago, and after initial struggles with Quickbooks (I even had a 2-hour training session with a Quickbooks instructor who just further confused me), I put off dealing with the financial side of my business for over a year (until my CPA was hounding me for tax stuff). Upon the recommendation of another freelancing friend, I decided to give FreshBooks a try. I finally got FreshBooks up and running, and I was amazed at how much it relieved my stress, rather than adding to it. The basic setup is simple and straight-forward, but as my business has grown, I've been impressed with little tricks built into FreshBooks that helps me save time and get a better overall view of my business. Also, I don't think I've ever experienced such consistently helpful and friendly customer service. Any time I call with a question, the person on the phone is empowered to help me out.

Minpunten:

There are even more integrations and advancements that I think FreshBooks could offer to be even better. Here are a few examples: + I'd love to be able to do some kind of forecasting of income based either on draft invoices for project currently in the works, or estimates that have been accepted. + I wish I could set up estimates so clients could accept/reject specific line items so that I could send one estimate with different options, rather than multiple different estimates. + I wish I could apply discounts to specific line items in the invoices rather than the subtotal of the entire invoice so I could discount my services without discounting passed-along expenses I incur. I've shared such feedback and other minor requests with the FreshBooks team, and they've sounded receptive, so I hope updates/upgrades like these will one day be available.