Over Weave

Weave is een communicatieplatform dat bedrijven helpt contact te leggen met de mensen die ze bedienen.

Meer informatie over Weave

Pluspunten:

We don't use all of the options that Weave offers but the text messaging and review management alone is worth the money. We constantly get compliments from our patients on the texting ability.

Minpunten:

The customer support is lacking and the fact when you have a problem and there is no manager to talk to is not helpful.

Beoordelingen van Weave

Gemiddelde score

Gebruiksgemak
4,3
Klantenservice
3,4
Functies
4,1
Waar voor je geld
3,9

Waarschijnlijkheid van aanbeveling

7,2/10

Weave heeft een totaalscore van 4,1 van 5 sterren op basis van 353 gebruikersreviews op Capterra.

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Reviews filteren (353)

Annelise
Annelise
Operations manager in VS
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Essential for business

5,0 vorig jaar

Pluspunten:

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Minpunten:

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

Megan
Marketing Coordinator in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Software is great. Customer service could use some work

4,0 6 maanden geleden

Pluspunten:

The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.

Minpunten:

Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.

Marlissa
Office manager in Canada
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Decent

5,0 2 maanden geleden Nieuw

Opmerkingen: Most of time pretty happy with program there are a few simple things I think can be changed

Pluspunten:

Def easy to use User friendly Easy training

Minpunten:

Family linking . You should be able to do family notes. Search children by contacts as well

Marsha
Office Manager in VS
Geverifieerde LinkedIn-gebruiker
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Customer Service is terrible!!

2,0 3 weken geleden Nieuw

Opmerkingen: We loved everything about Weave until September 12th when we installed a new server and updated our dental software to the latest version. After that, only the phones would work!! Their software would not sync with our dental software so we had to return to just manual confirmations. We went back and forth with them trying to resolve the issue for 2 months!! Working with their support team was TERRIBLE!! They would not keep in contact with us as to what was happening and when we would reach out to them, it would take days to get a response, then the response would be something ridiculous like, "the technician couldn't find his dog last night" or "the technician is out sick". They did not think it was an emergency their product was not working!! When I informed them we would be taking our business elsewhere, their response was, "I don't really blame you"!

Pluspunten:

We loved everything about the software and the phone system!

Minpunten:

Their customer service representatives don't seem to care when you have issues with their product.

Heather
Practice Manager in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

New to Weave

5,0 3 maanden geleden

Pluspunten:

I love their text to pay option and their direct patient messages!

Minpunten:

We are very new to this software so have not worked out the kinks quite yet. I don't like that they switch your contact several times at the beginning as you navigate the new software. I wish you could send out multiple payment texts at once.

Greg
Dentist in VS
Medische praktijk, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

It's great, until it's not.

3,0 3 jaar geleden

Pluspunten:

The software is good for communicating with patients.

Minpunten:

Customer support is severely lacking. And although call times are improving, I usually have to call more than once to get things done. I have been working to port fax numbers for over six months and still have two that have not ported at all, and one that says it's ported but only gets junk faxes. The real faxes are still going to efax. So it seems that it hasn't really ported. We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave."

Chase
Chase
Orthodontist in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Doesn't work with topsOrtho

4,0 5 jaar geleden

Opmerkingen: Acceptable phone service. I would tell a friend to consider it if it integrates with his PMS.

Pluspunten:

The concept of what Weave does is amazing! We never really got the computer screen popups to work because it doesn't work with tops, but the phones worked well.

Minpunten:

It does not integrate with topsOrtho and likely will not in the near future. As I have been told this is because of lack of cooperation from the topsOrtho company. Regardless, it kills the idea of being able to use it if you have Tops as your PMS.

Baljit
Dentist in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

It is great with Legacy Software but

4,0 vorige maand Nieuw

Opmerkingen: Customer service is hit or miss, and anoying with their repeated questions of who I am when i call. Did not provide great support when i changed PMS.

Pluspunten:

Phone app is great, look of app and how clean it is

Minpunten:

Does not update with Iphone well. does not integrate with all features with Cloud PMS

Emily
Office Manager in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Software Usage

4,0 2 maanden geleden

Opmerkingen: Pretty good, I wish they wouldn't have a fee for every function on top of the yearly cost.

Pluspunten:

The team chat, a way to communicate to my employees downstairs.

Minpunten:

Customer is hard to get ahold of some times for the price you pay.

Tiara
Front Desk Coordinator in VS
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Weave is a life saver for our pratice!

5,0 vorige maand Nieuw

Pluspunten:

Being able to combine weave with Open Dental and getting patients information automatically transferred over.

Minpunten:

At the moment we are very pleased with Weave and have no complaints!

Leah
Admin Assistant in VS
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Weave has been beneficial in several ways to our office.

5,0 6 maanden geleden

Opmerkingen: As stated before, we love Weave and what it has done for our practice. It has brought us up to date in the technical world, it has allowed better patient communication, and be more time efficient. At times I feel like we have hired another team member to help with all the features we have been able to benefit from within Weave and it has been a game changer for our team.

Pluspunten:

Before Weave, we were using one company to offering texting to our patients and another company for phones. When we first discovered Weave, I was excited to combine our phones and text messaging feature with the same company & have the same text number be with our office main line. Little did we know all the amazing features Weave would continue to offer! For our office to now offer auto-reminders, sync confirmation texts, a mobile app, communicate with patients off hours via phone or text and appears we are at the office, team communication during office hours via computer, digital forms that are customized to our office, data collection, payment links to patients, and more. We are so blessed to have found Weave and implement into our practice.

Minpunten:

I wouldn't say there is anything we necessarily dislike about Weave.. we were in the beta group for forms and we know there was a process of designing and having bugs worked out. We are very patient knowing it will be worth it in the end. The feature that would be nice in the future would be to also offer to send patients digital forms or payment links from the mobile app!

Tammy
Practice Administrator in VS
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

We LOVE our WEAVE!!

5,0 6 maanden geleden

Pluspunten:

We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!

Minpunten:

some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!

Bryan
Office Manager in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great product, support is lacking

4,0 3 jaar geleden

Opmerkingen: Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.

Pluspunten:

We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

Minpunten:

The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

Megan
Treatment Coordinator in VS
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Highly recommend Weave for Dental offices

5,0 6 maanden geleden

Opmerkingen: We love Weave and are so happy to have this communications software.

Pluspunten:

Extremely easy interface. Very easy to navigate. Extremely reliable and gathers information quickly to send reminders. The in-office chat option is extremely helpful in communicating information discreetly.

Minpunten:

The only thing i wish that we could do is to delete a queued message. For example, if we scheduled a patient by mistake or for the incorrect type of appointment and change it afterward, it gathers the information in the queue and cannot be changed or cancelled.

Kari
Front Office Manager in VS
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Weave is our right hand man

5,0 3 jaar geleden

Opmerkingen: I have overall had an amazing experience with Weave, from the ease of installation, to the ease of use and the ever helpful updates.

Pluspunten:

I could go on and on about what I love most, however, I will leave it to this; Since starting with Weave, our lives have been improved so much. It is so easy to use and contains so much information, I cannot imagine life without it at this point.

Minpunten:

My only real complaint is that I cannot update our on call doctor myself, I have to message in to support to have it updated.

laurie
owner in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

don't miss a call

5,0 3 jaar geleden

Opmerkingen: We are capturing more customers that "call around" looking for a particular product with the ability to text pricing and pictures, specifications, etc. I like that keeps a log of text conversations for each customer. They have improved features so it is much easier to add a customer or details than when we started with the product. I like that we can follow up with a text when we reach a customers voice mail or mail box is full. We find that texting is a preference for many people now so Weave has been very instrumental in helping our business.

Pluspunten:

We wanted a better way to connect with customers rather than using personal cell phones for messaging. We also wanted to capture the calls we missed when phone line was tied up. I found out about weave from my dentist who messages reminders for appointments, etc. I thought it would be a great way for us to message customers who have appts for warranty. I like the fact that a caller can choose to text a message to our office number. I have made sales on just text alone. Now with the added feature of adding pictures Weave is that much better for us. Now with the Covid19 precautions, we can share pictures of products or problems that need repaired , answer questions remotely without exposing either party

Minpunten:

I think the developers have been great with constantly improving the product. The ability to add pictures was very helpful. The only drawback I've seen so far is that I get logged out both on my phone and on my computer, so sometimes I forget to log back in and miss messages coming across. Fortunately we have several staff that moniter the weave so they come ask if I saw my customers message.

Katee
Office Manager in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Weave is awesome!

5,0 3 jaar geleden

Pluspunten:

They are always looking for ways to improve services. Customer service is always very friendly and quick to help with any issues that we have.

Minpunten:

Our Office still cannot see the patient balance on account when we pull them up in Weave

Andrea
Optometrist in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Seamless integration of telephone and texting with easy recall and reminders

5,0 3 jaar geleden

Opmerkingen: Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.

Pluspunten:

The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!

Minpunten:

At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.

Craig
Craig
CEO in VS
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: GetApp

Once excellent service suffering declines in reliability and support

4,0 vorig jaar

Pluspunten:

The integration of a phone system and business text is great. The fact that it integrates with our practice management software and allows us to send reminders and mass texts to patients is fantastic.

Minpunten:

The app interface is small, about the size of a normal cell phone face. There’s no excuse for this on a desktop app. Also, the text feature is limited. All texts come into one inbox, and there’s no way to parse out individual conversations by user. In other words, there are no text threads to help organize things. Finally, Service quality issues have plagued with over the past couple of months. Currently there is an outage, which prompted me to write this review. It is becoming less reliable, and also it takes a long time to get through to support.

Roxane
Clinical director in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Good software, poor support and customer service!

4,0 6 maanden geleden

Opmerkingen: Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team was incompetent. It set for a bad start. The person at onboarding team did was she could to help. Lack of follow up and customer service after she left.

Pluspunten:

The ability to enter patient information to call and text them without digging into the EMR. Calling directly from the weave software without the need to dial the number. Love the text to pay link, the call recording, the patient history. Overall easy friendly software.

Minpunten:

Integration with our EMR to avoid duplicate work. The system bugs a lot and thr lack of customer service. The limited option and basic platform to email marketing to our patient.

Matt
Owner in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Handles Desktop Texting with Clients

5,0 3 jaar geleden

Opmerkingen: This is good for texting with clients and for handling VOIP telephony.

Pluspunten:

I like that we can SMS text with clients from the desktop computer, and can handle VOIP-level functionality with the phones.

Minpunten:

We cannot create text broadcast groups, to which clients can subscribe/unsubscribe. With ZipWhip, we could do this.

Meghan
optometrist, owner in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overall happy with Weave

4,0 6 maanden geleden

Opmerkingen: Weave runs our entire phone system, texting ability, faxes, review requests, etc. We really enjoy using this system!

Pluspunten:

Generally easy to integrate. Overall user friendly. It's nice to have access to the schedule on your cell phone. Most patients like the texting feature - and it comes through as our office phone number which is KEY so that they don't think they're getting spammed. The staff messaging feature is also nice. Being able to change and update office hours so that the correct voicemail plays is also very nice. It integrates nicely with our electronic health record system. No excessive paper waste w/printed faxes - they can be downloaded and then uploaded to the proper spot.

Minpunten:

Automatic Review request text messages go out to even patient who don't show up for their appointment - so they really need to be manually done until someone at Weave can fix this. We also often go through periods of time where our faxes don't send through which becomes frustrating. Customer service is typically available to help. No mass Email option for promotions, etc.

Griselda
Office Manager in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

A Must-Have for Any Practice!

5,0 3 jaar geleden

Opmerkingen: It has helped us do a better, faster job in confirming patient appointments; plus, it helps us stay in touch with our patients when the office is closed. This has helped increase our front office productivity by about 20%, which is much appreciated!

Pluspunten:

The best thing about this software is its versatility, as it has an app and can be used within or outside of the office.

Minpunten:

There is no version in Spanish (or other languages) - yet!

Patricia
Operations Manager/Treatment Coordinator in VS
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Weave has changed our office for the better

5,0 3 jaar geleden

Pluspunten:

We love all the texting reminders with Weave. We also love that we can respond to patients thru Weave. It was such a game changer. Weave is always updating new options for its users.

Minpunten:

We look forward to when Weave adds the mass email option to patients

Grace
Operations Manager in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

new Weave user

5,0 3 jaar geleden

Opmerkingen: We had several issues when initializing the phone system. I wouldn't mention this if the issues had been addressed in a timely manner but it has taken almost a month to get everything set up properly. Also the response time in answering questions and fixing issues that may have potentially lost us some business were not taken care of in a timely manner.

Pluspunten:

We like how it incorporates all communications into one platform that ties into our software system.

Minpunten:

It does not provide a newsletter/email blasting platform. We use that a lot when we are having specials, discounts, events, and keeping our patients current as to what is going on. Also it has no way for patients to check in and have forms to sign that would incorporate into our EHR system. 2 downfalls that your competitors offer