Pure Chat reviews

One of the best out there!

Opmerkingen: Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page.

Pluspunten:

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting. The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients. An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale. Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity. I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat.

Minpunten:

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

Its a wonderful solution comparable to tawk

Opmerkingen: Our clients needed a way to allow users communicate with them from their websites in real-time to help these leads make quicker buyer decisions. And while we used tawk earlier, we needed something modern and all-inclusive; and we believe PureChat gave us that.

Pluspunten:

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website.

Minpunten:

The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from clients' website was really an irregular procedure for a WordPress user.

Why offer an app when it doesn't work?

Opmerkingen: I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open it it says it's reconnecting or it kicks me off. The other day I went to open a different app and pure chat kept popping up and kept saying that it was trying to reconnect to the server. So I started using my desktop more often because I am so frustrated with the app and it keeps doing the same thing! Keeps saying that it is trying to reconnect. I've had my internet provider come out and do tests, so that is no the issue. Everything else I have works perfectly fine except this. I am looking at different options because this just doesn't work out for our company.

Pluspunten:

I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.

Minpunten:

EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.

an amazing and simple software

Opmerkingen: Pure Chat is a game-changer in live chat software. Its intuitive interface, proactive chat triggers, and customizable chat widgets allow businesses to engage with customers effortlessly. With its robust reporting and analytics, Pure Chat helps optimize customer interactions and drive conversion rates.

Pluspunten:

one of the most liked aspects of Pure Chat is its ease of use. I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without any technical difficulties. This user-friendly experience enables businesses to efficiently engage with people and provide real-time support, ultimately enhancing people's satisfaction and improving overall communication effectiveness.

Minpunten:

I thinks its the limited functionality in the free version, which may not offer all the advanced features and customisation options available in the paid plans.

Super easy to use and integrate, mobile app works well.

Opmerkingen: It's very easy to use and quite functional. At our small size the free version works great. I just wish they provided an interface to apply your own CSS to their widgets.

Pluspunten:

It integrated in just minutes and the app works great. I get instant phone notifications and I've never missed a live chat from my site.

Minpunten:

You can't customize the widgets by adding your own CSS. They provide some basic functionality but in order to make it match my site, I need to do some complex javascript to modify the HTML dynamically generated by their javascript plugin.

highly recommended app

Opmerkingen: Pure Chat has been a terrific tool for me to interact with our online visitors for the past year and a half. I appreciate how simple it is to use, as well as how simple it is to view transcripts and get information about previous chats. I really appreciate having the option to use pre-written responses, especially for the commonly asked topics. The daily reports have been very helpful for our business in monitoring areas that need improvement, the way our pure chat schedules are made, and customer happiness. Pure Chat is very dependable and simple to use. For communicating with both our applications and clients, it has grown to be a crucial tool. Our daily lives include pure conversation.

Pluspunten:

I find that Pure Chat app best for answering questions because one of my websites doesn't get a lot of visitors and one of the things that I like in Pure Chat is that I can use it in my mobile phone and it is so useful because I can answer questions whenever I go out

Minpunten:

In my perspective there is no negative in this software because it succeeds in doing what it set out to do.

Best ever chat app

Pluspunten:

At the cost, Purechat is an extraordinary client support administration for any site. It permits agents to assist clients with settling on items as well as help them with their orders or any issues they are introduced. Purechat is not difficult to introduce simply by dropping a piece of code

Minpunten:

I could do without that I must have the page open on my program. I don't necessarily in all cases make sure to open it and put that I'm free. In the event that there was a PC application that opened naturally and sent me warnings it would be truly help.

Pure Chat review

Pluspunten:

Overall Pure Chat is a great software to that can help business owners increase their overall profits.

Minpunten:

Its an overall good software product and can help bring in many customers.

Review

Opmerkingen: In a nutshell, I see it to be a fantastic software for client conversations.

Pluspunten:

I like Pure Chat as it can be easily installed on our website and clients are using it to contact us.

Minpunten:

I don't think I have encountered any hiccups with this very promising Pure chat software. Truly strong.

Sensible reviewer

Opmerkingen: I like the sharing of chats in real time in this application. Its working criteria is very easy and easily accessible.

Pluspunten:

I like the frontend of this software very much. It is very eye-catching and gives easy access to options as well.The settings facility is also vey convenient.

Minpunten:

In my opinion, there is nothing to be disliked about this application. It runs vey effectively and sends chat messages in real time.

Pure Chat is User Friendly

Opmerkingen: Overall my experience with Pure Chat has been positive and convenient, minus the inconveniences or annoyances of having to remember to stay on the current page so as not to lose the chat and have to start over. I really wish more businesses with online sites implemented Pure Chat because I really appreciate the convenience and ease of directly chatting with an agent while I am already on their website. Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly!

Pluspunten:

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on. If I have any questions or concerns, I can easily get in touch with someone who can help me and that is very convenient as I do not have to make a call to customer service and press through many different menu options, or send an email and wait an unknown amount of time before getting a reply. I have had many of my questions and concerns solved via Pure Chat with friendly agents and I love this service and wish more businesses used it!

Minpunten:

What I like least about this software is that sometimes it does not load properly depending upon which internet browser I am using, and I have to switch browsers. Sometimes the Pure Chat option pops up, and at other times it is impossible to find it and I have to exit out or refresh a few times before the icon or option shows up again, and that can be frustrating when I am in a rush to speak to an agent. One other frustrating thing about Pure Chat (and with other live chat softwares as well) is that I cannot go back to any other tab, or click away from the page because the entire chat box will disappear, and I have to start over. This can be annoying when I accidentally click away or accidentally go back a page when I am waiting on a response from the agent and am distracted looking around the website, because then I have to go back and start the Pure Chat over again and then hope they connect me with my previous agent. Otherwise I have to explain the entire question or issue again.

Great so far

Opmerkingen: So far Pure Chat has been great. It's simple and easy to use. There are a few questions I would like to get answered and customer service is hit and miss at the moment but I will keep trying.

Pluspunten:

We love that to start this software it is completely free. It allows us to test it out on our website to know if this is a tool that is valuable to our company or unnecessary. It is easy to use, very user friendly and super easy to install. We were able to customize it easily to fit the look and feel of our website. The features have been great and I can easily collect email addresses of my visitors to follow up with them in the future.

Minpunten:

I wish that I would receive an email notification as soon as a chat came on that we were unable to respond to it. Just to let us know we missed a chat. I have to go into transcripts to see if we missed a chat. The only way we get an email notification is if they actually wrote us or emailed us the question. I also wish I knew more about the integration with programs like infusionsoft and google analytics. I have found that customer service doesn't always respond to my requests. Luckily, it's pretty simple to use but some of my questions really determine if we are going to be paying a monthly fee. If they don't respond to my questions I'm much more likely to not purchase the software.

Real time interaction with customers was a game changer

Pluspunten:

Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications. The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere. This tool has all the options you may expect from a chat software, including the ability to integrate with other platforms as in my case, the CRM.

Minpunten:

Pricing-wise this tool is comparable to all other solutions in the market (and none is cheap). I don't have any complain as it changed the way customer service was provided in my company.

Cheap, Efficient Chat Software!

Opmerkingen: PureChat helps us keep in contact with our customers and any potential buyers that come across our website. Because we sell very technical and specific products, we often have customers reach out to us to find out product specification sheets or other data relevant to what they're trying to accomplish. Purechat helps us guide them to the best product.

Pluspunten:

For the price, Purechat is a great user support service for any website. It allows representatives to help customers decide on products as well as help them with their orders or any issues they are presented. Purechat is easy to install by just dropping a snippet of code.

Minpunten:

This might not be the case for all websites but sometimes the Purechat widget might need custom coding to style it in place. It for the most part is easy to install but with some help with one of their representatives we were able to add a few lines of code to make the widget appear correctly (it was lined a few pixels off).

PureChat | Powerful Professional Live Chat

Opmerkingen: PureChat was a nice surprise when I was looking for an easy chat service for clients who only have a few customer questions each day. PureChat offered unlimited users and unlimited chats for free, so it was an easy decision to try it out. It was simple to set up. I found it pretty powerful and intuitive and you can't beat the price.

Pluspunten:

We liked how easy it was to set up an account and install the widget on a website. There is also a mobile app so we never have to miss a call. It integrates with Hubspot and Zapier so we can work with the sales team or for customer relationship management (CRM). The dashboard is really easy to navigate and the form options let you create a chat box that is consistent with your branding. There are a lot of features such as setting it to only popup during open hours and several choices for location on your website. We haven’t tried it yet, but there’s a feature to create canned responses that can be launched for questions that are frequently asked. We like the consistency it provides to customers for answering important questions. You can also upgrade to Pro to have an unbranded version without the PureChat link on the chat box. Pro subscription also includes a lot of analytics related to your chats, which would be great for businesses with a lot of customer service requests.

Minpunten:

Honestly, we haven’t found anything we view as a Con at this point. Even the Pro version is affordable and for freelancers and small businesses, budgets can be the deciding factor for whether they adopt new technology or not.

Easy to Use & Support is Great

Pluspunten:

It's inexpensive and allows customer's to chat with our customer service team when they have a question about a product. It's easy to use and support is very helpful when an issue comes up.

Minpunten:

It uses a snippet code to be installed on your site. There have been times when an update to the snippet code was required, we weren't notified and images on our sites would not display. Support was very helpful in resolving the issue within an hour or so.

Talking to customer never been easier

Opmerkingen: I've been using this app on my other website beside tawk.to, well it works great and it's integrated with my website without any problem. Talk to my customer never been easier

Pluspunten:

I don't need to check my phone or receiving "unnecessary" calls from my customer because I have this software. I can leave bot to reply if I'm not active or just Away From Keyboard for a while. I check on the chat history in case there's are something wrong. This app can be accessed on Android and iOS too.

Minpunten:

Notification seems late for a few minutes and sometimes when I reply to the message the customer already offline or leaving the website. The pricing still kind of high for startup companies or small business

Pure Chat is a great, low-cost option for interactive chat with your customer base.

Opmerkingen: We have utilized Pure Chat to keep in touch with our customer base, answer sales questions, and provide support. It is super simple to set up users, chat widgets, and run reports on usage, transcripts, etc. Also, includes chat feedback for the customer to use. All around, very simple to setup, easy to use.

Pluspunten:

PureChat is easy to setup and easy to manage from an admin perspective.

Minpunten:

I would like a more verbose feedback form for the chat, other than just a rating system. This may be available at a higher price tier, not sure.

PureChat Review

Opmerkingen: I am the primary user of PureChat at our company. It's an easy way for clients to get a quick answer to their questions.

Pluspunten:

I like being able to see who is currently looking at our website, which page their on, how long they've been looking at it. Also being able to compare it to the previous week is cool.

Minpunten:

A better alert when new chats were coming in would help. Like a notification that would pop up on your screen and stay there until you acknowledge it.

Kochek Co., LLC - Northwest Regional Account Manager

Opmerkingen: I have had nothing but wonderful feedback on the Pure Chat features. If there were anything I could change it would be this: After chatting with someone and giving them the information they need - if I close out the chat before they have all the information copied down at their end - they lose it. They come back on and say the chat closed - could they have the info again. Other than that - it's been wonderful - fast program.

Pluspunten:

Quick - no lagging in responses back and forth.

Minpunten:

I've had a few customers say they hit the "Frown" face by error - giving me a negative and even when I touch base with them and confirm that they were happy about the experience I can't change that negative off my report.

Awesome Sauce!

Opmerkingen: The people at PureChat are very knowledgeable with their service, are very prompt, and the overall experience I've had with them has been nothing short of spectacular. I use their program to so my customers have a way to communicate with me as fast as they can. Excellent software!

Pluspunten:

The ability to chat with my customers and see where they are located throughout the world.

Minpunten:

I can't really say there's anything I'd change; it's awesome.

Jobscan loves Pure Chat (and so do our users!)

Opmerkingen: We have tons of customer feedback on our easy to use Live chat feature. As the rep who uses it, I like that my responses are customized and when I'm unavailable my team gets an email. The software is fast and clean- very easy to use.

Pluspunten:

I like my customized responses

Minpunten:

I dislike that my slow internet connection sometimes makes Pure Chat fail and I lose a chat mid-customer

I use Pure Chat to communicate with visitors on my online store.

Pluspunten:

I thought Pure chat would take my customer service to the next level and it did just that. I'm available at all times to visitors to my site in real-time. It's user-friendly and it took only a few minutes to set-up. This app has assisted me in converting visitors into customers and has helped increase sales.

Minpunten:

I find that the mobile version of Pure Chat has some connectivity issues. It will disconnect during a live chat with a visitor. At the moment, the desktop application is the most reliable for me.

LOVE the Chat Software

Opmerkingen: I have been using the chat software since it was in Beta. I have loved every minute of it, and probably have close to 50 chats per day on it. I could not do my job as easy without Purechat! Thanks for Great Software!

Easy to use Product

Opmerkingen: We enjoy using PureChat. It is a real time cost effective way to service our customers. The only drawback we've found is that the Canned Answer feature doesn't work as we would like.

Pluspunten:

easy to use - I do not need to be an IT expert to use the service

Minpunten:

Canned Responses do not work as expected