Cheqroom reviews

Easy to use hardware/equipment management system with great support

Opmerkingen: Greatly simplified the management of our equipment rental, allowing us to handle more and more reservations without getting mixed up. It's now an absolute standard in our daily toolbox of things we use to run our business.

Pluspunten:

We looked around at several inventory management systems but none of them were right. Cheqroom is exactly what we were looking for. An easy to use cloud-based inventory management system that would allow us to keep track of equipment rentals between two different warehouse locations. It is pretty robust but is easy enough for everyone in the office to use it to enter reservations, check out gear, check it back in, etc. I'd say the best element of Cheqroom is the support. They are always quick to reply when I have a question or need help. More than that, they don't just give a short canned response - They really dig in deep, understand the challenge, test on their end, and provide several suggestions on how to address the issue I am facing. They really want you to succeed with their service and so far it's been a huge life saver for us. Lastly, they have taken feedback and suggestions that I've provided and actually implemented them extremely quick. These updates, although minor, have helped the service really fit right in and work exactly as we need. Cheqroom is one of those companies that I actually am happy and enjoy being a client of theirs. I'm proud of it. I hope as they grow, they stay awesome.

Minpunten:

I will not call this a con, rather just a special request...(NOTE: We have already discussed this and it's been added on their development roadmap so this is not only not a con, it's a pro because they are planning on doing something like this at some point!) Would be great to be able to manage non-inventory items - Small things that we want to keep track of how many we provided in the rental but don't want to track each item individually (e.g. How many charging cables did we give them with their rental).

This can do almost everything you need

Opmerkingen: I couldn't do much automaton in the beginning but the CheQRoom team us always working on improving and I have to say it does get better. Now they have build in automation and I don't have to use 3rd party software.

Pluspunten:

I love how you can setup automation from email to reminders and time alarms so I don't have to waist my time going through and finding who's late.

Minpunten:

For my particular use the calendar is worthless, all I see is [SENSITIVE CONTENT HIDDEN] streaks all across the calendar.

Solid Structure and Process, UI & UX need improvement

Opmerkingen: CHEQROOM is a solid product for a dedicated userbase who can access its potential and implement strong processes and workflows. For the casual user if not clearly defined what to do can get lost in the sauce of the program and get overwhelmed. And upgrade or redesign of the UI/UX would be a great improvement especially if targeting broader applications. Was very useful in planning when multiple teams are using the same capital hardware (test equipment) and it has to be managed by multiple levels of priority and timelines.

Pluspunten:

Multi-use sign out and accountability on equipment was the most direct advantage when first implemented. The planning and reserving equipment was also ideal when project planning and evaluating resources working with other leaders to accommodate changing project timelines and requirements. Desktop and App integration was a good feature.

Minpunten:

Found it difficult to get a hang of the check in and check out process. Could potentially be due to our implementation which I'm not sure how involved customer support was. We had in-house support from a engineering lab leader who led the sourcing and implementation. I found enough barriers in the process that I avoided it if not necessary to the task. I never went out of my way to try to implement it for my workflow rather used it sparingly when I had a specific request.

Functional, flexible, and reliable software. Great customer service.

Opmerkingen: We have 20 daily users and another 20 occasional users, and a few hundred items to track. CheQRoom functions almost perfectly every day, every hour. Reliable. And if something seems wrong, customer service is very good.

Pluspunten:

CheQRoom works great for us. Stable, functional, has all the features and options we need. When we have questions or problems, customer service is extremely good - fast, very knowledgeable, very friendly.

Minpunten:

The usability of the UI is good, not great. Even some experienced users occasionally make operating errors because the right button or feature is not prominent on certain pages or screens.

Great product for tracking loaner equipment

Opmerkingen: I've just started using the program for my workcenter after switching from another program. It took a little getting used to because it was different than my other program but I am enjoying it now. The main point is that I know where my gear is and that is very important!

Pluspunten:

This software is easy to use and fairly intuitive. It allows my organization to make checkout and reservation records as well as keep details on all of our loaning gear. I like that it is easy to customize information on your own or with their help. Support is very helpful if needed.

Minpunten:

Nothing at this time. I like the software.

CheqRoom helps track equipment with minimal effort

Opmerkingen: We are using this software to track video equipment with a group of freelance professionals. It is important to know where the equipment is and not have any double-bookings. Cheqroom has worked well in this regard.

Pluspunten:

I have been looking for different asset management software and have found that Cheqroom is really good at getting up and going quickly. It is great at finding asset pictures online so uploading isn't necessary.

Minpunten:

The mobile software is buggy and doesn't seem to work exactly like the desktop version. Most of the freelancers seem to get confused with the assets and not always being able to find them. I generally have them use the Desktop version even though it is sometimes less convenient.

My go-to equipment management platform.

Pluspunten:

+ I tagged all my equipment with asset tags, and that saves me a lot of time. When I'm in a hurry, I can easily use the mobile app to check all my equipment in or out. + I also keep my invoices safe with the related equipment. That way, I never need to search. + Since many people are using our equipment, the flagging feature is crucial in our workflow. We can't afford to have broken equipment on set. This feature prevents us from losing time and motivation.

Minpunten:

- Some things can be fixed with UX/UI. But once you know it it's fine.

It is the easiest, cleanest way to manage all of our Film equipment, among 100+ students.

Opmerkingen: We gained the ability to monitor how our gear is being used. and a fair way to distribute it among all of our students.

Pluspunten:

I love the glossy feel. I love knowing where all our expensive gear is at any given moment. I love feeling like I'm in control. I like that I can create kits of gear, and pull items into repairs when needed. I like the calendar view a lot. I like having uniform labels for everything. Customer Service is fast and very helpful. I love that all users have signed a TOA and agree to our legal terms. That helps me as an administrator rest easy.

Minpunten:

I really wish there was a better way to restrict items based on a users skill level. i.e., Someone in a basics class has access to certain camcorders, and other students in an advanced cinematography class have access to our DSLRs. As it is now, we're using locations as a weird work around. I don't like it much at all. it causes as many problems as it solves. If an advanced student wants to reserve lights and a DSLR.. they have to make two reservations, one from the 'advanced' location and the other from our 'basic' location. I really hope they add the feature to restrict gear rentals based on users skill level soon.

This was the product we were looking for. Not too big and bloated yet not under powered and lacking.

Opmerkingen: This software gave us the ability to track all of the equipment we loan to internal customers. We can not only track the equipment but we can also see and be alerted to when it is due back.

Pluspunten:

The flexibility that Cheqroom gives us to handle assets to loan is great. It also provides many ways to look at your reservations, loans, and equipment. The feature I use the most as a manager is the Dashboard. I can quickly and easily see what equipment is out, when it is due, who has it, etc. Being web based makes it super easy to be able to quickly click on just about anything to look deeper. The most important feature for us is the ability for Cheqroom to create an electronic form for our customers that includes the terms of the loan and what they are borrowing.

Minpunten:

One feature that is lacking is the ability to email people from the application. Having to pay for third party support is not great. I also am not thrilled about the reports. There is a very limited amount of canned reports and no option to create your own. Having the ability to export a report into Excel or CSV would be helpful as well.

Very good make life easy

Pluspunten:

That everything is under one app and I can use my phone do all checking and checkout that all

Minpunten:

The new dashboard I don't like it's not giving me info and make thing not easy to see what's going on

Cheqroom is a custom fit Musical Instrument checkout management.

Opmerkingen: The customer support is above and beyond. They are active listener and really want to understand your application of their service. Once understood they come up with logical ways to implement your ideas into what functions they have. And they keep track of your request and will notify you if there is a new feature that may apply to you. They are the best I've worked with.

Pluspunten:

Checqroom has many advantages over other asset tracking solutions. The Navigation is efficient and provides many avenue to locating items, reservation, checkouts and report. The report and automated communications are very customizable with parameters that can pull information from item or contact details. Importing and Exporting information is well thought out and the SSO integration is a real time saver from a management perspective.

Minpunten:

The only Con for us, is the cost. Comparatively, they are cheaper than the bigger players in the Asset Tracking service. Lesser services exist with much less features and customizability.

It works wells for us checking equipment in and out at our high school TV station.

Opmerkingen: Peace of mind knowing where our equipment is at and who has it.

Pluspunten:

Ability to track the equipment and then go back and look at records is a nice feature. Being able to put all of our equipment in and access it easily is also nice. Multiple equipment check outs has bceom easier too.

Minpunten:

Would like to see customizable due dates- when I check someone out right now, I have to change the due date time every single time. Our stuff is always due at the same time the next day, and having to go in and physically change the time something is due is a pain. Would like to set it for 8:30am no matter what day it's due.

Cheqroom, some good, some needs work

Opmerkingen: The software does what it claims, we use it for all our demo and rental equipment.

Pluspunten:

The QR code scanner is the best part of the app. Recording every action, so you can see who did what is very useful. Being able to add photos is also beneficial.

Minpunten:

I've contacted Cheqroom previously about the problem, that you can not see the SN entry in the app (because the keyboard covers it). I wish the photos and all information I attach to a reservation would carry through to the checkout. I review the checkout and check in the products, but I can't see the photos I took because they are in the reservation. Finally, when adding products, I want to be able to use existing photos already in our database when adding an identical item to our inventory.

One of the best equipment handling softwares

Opmerkingen: Easy to use and take care of the equipment. Easy to upload lists and images for the equipment. Excellent customer support. Elegant and easy to work with design. Although pricey...

Pluspunten:

It is very intuitive to work with and the customer support as well as tutorials and feedback that they do is incredible. You feel that there are real people behind it and you can always reach them when you really need. They even implemented a few features in their app after I asked them if that is possible!

Minpunten:

Not sure, to be honest. Maybe some small things like duplicating assets or changing the names, but overall use is really good.

Great product. It's brought much needed order to our equipment inventory, and users like it.

Pluspunten:

Good set of features, which covers everything we need it to do. Nice clean interface; users figured it out with little trouble. The team behind it seems motivated and friendly.

Minpunten:

These are very minor, but two suggestions. 1) Have reservations/checkouts update without having to refresh the page. 2) In the grid view of reservations/checkouts, add a title attribute to the img tags for the thumbnails, so you can hover on them and see the item's name without having to open up the reservation or checkout.

Simple, Effective and Easy to Use

Opmerkingen: Overall, we are very pleased with the Cheqroom software. It fulfils all our needs for the business and is simple and easy to use. I am most impressed with the customer support, over both the online chat box and emails. The team members always go above and beyond to assist you with any issue you have and even when I didn't get the answer I wanted to hear, I was satisfied with their response.

Pluspunten:

Obviously, going through and tagging and entering every piece of equipment was going to be a chore. But, using Cheqroom to do so, was simple and easy. We were looking for a simple piece of software that also has enough features to be worth our time and money, and Cheqroom fulfils all our needs.

Minpunten:

There are features that our business could use that are missing from the Cheqroom software such as being able to delete an item and enforcing that users have to scan the barcode in order to check-out an item. However, I understand that there will always be features that would be useful to specific businesses and not all these can be fulfilled. The team at Cheqroom have been very satisfactorily answering any questions or requests I have had regarding the software.

Perfect solution for University Media Gear Rental

Opmerkingen: We've been using Cheqroom for two years now at a major state university in the US for video gear checkout/rentals for students and faculty. We demoed several solutions for our 200+ piece gear library, and Cheqroom was far and above the best. It's very easy to set up and use, they continually improve the software, and the staff is super responsive to suggestions. I couldn't imagine running my lab without this service.

Pluspunten:

Easy to use

Minpunten:

Wish I could automatically print out a PDF agreement when I checked out

Been using it to manage IT equipment checkout and so far it works well.

Opmerkingen: many, it's easy to use and web based.

Pluspunten:

I like that I can quickly and easily reserve equipment for people when I need to and that I can give users the ability to make reservations themselves. Being web based is a major plus.

Minpunten:

The cost for the product once you get past 50 items is a bit more than i would like, but it get's the job done and i haven't found anything I like more so I suppose it's worth it.

Wonderful Service!

Opmerkingen: My video production company, Mobile Mod Productions, often sends out company equipment with our team members. We keep a strict schedule and everyone does their best to fill their part. My job is to issue out said equipment (cameras, sound gear, lenses, lighting). This is not an easy feat when we have several crews out at a time handling various jobs. I was becoming bogged down trying to juggle the confusion. Then I came across CHEQROOM and I am beyond grateful I did! Their equipment management software is second to none. The software allows me to have very tidy outline of where and to whom each individual piece of equipment is checked out to. It allows each team member to report, immediately, any malfunctions or repairs the gear may need. We have noticed quite a notable change in our overall maintenance of our gear. I was also able to enhance our deadline completions by utilizing the 'turn-in-your-equipment' warning emails that come along with the service. Any time a piece of equipment's operator was approaching a deadline, they would have a pre-notice of that deadline. This is an all around wonderfully useful tool! I'd highly suggest it to any company that may lend out company equipment to numerous crews! Very user friendly, and though I only needed assistance once, it was the politest costumer service I have ever dealt with. Thanks guys!

Excellent product for easy asset management

Opmerkingen: Keeping track of everything, constant reminders, making sure files are in the right place!

Pluspunten:

Every aspect of it. Functionality, user friendly interface, awesome dashboard!

Minpunten:

There could be more features added, better location sorting (custody related sorting). Maybe add more optino of tracking items that were purchased from a company.

Blown away

Opmerkingen: It's been really great.

Pluspunten:

It just works. It's super intuitive. It's quick to use. It's easy. The QR codes are really fast to scan. It has been a game changer for us.

Minpunten:

It's a little pricey. The software doesn't always recognize my label printer. I wish I could pay in some way other than by the item. I wish there was an educational discount.

The software works great for our use and the team at CHEQROOM has been great as we implemented.

Pluspunten:

Ease of use is fantastic. It's easy to bring new team members up to speed. The ability to change out assets quickly is also great.

Minpunten:

I do wish that monetary values could be implemented easier to assets. Most of our uses are internal so monetary values are critical for us yet, but occasionally we need it.

The app (both web and mobile) are really easy to use and intuitive!

Opmerkingen: I love that there is finally something that I can use that tracks our equipment. It has allowed us to keep track of gear that not only our shooters use but also those in the company who need to borrow gear.

Pluspunten:

I like that there is already a database of the most common A/V products. But if you need to add your own gear that isn't in the database, it's very simple.

Minpunten:

I wish that it were easier to check out a "one time renter." I would like to have a "quick add" option for those people that I don't want in the system.

Great tool for our video-production

Opmerkingen: Cheqroom enables us to keep track on our equipment with minimum effort. It is the tool we were looking for as we do not have somebody who keeps care of all the small and large items we use for recording and producing. Cheqroom makes it possible to have everything organized for two teams with 12 people in each team.

Pluspunten:

easy to add new items easy to check out items

Minpunten:

only available in english

cheqroom quality

Opmerkingen: The program over all is good. I like some of the features and functions that is comes with. but it could use some more attention in the app portion, the QR code scanner could be a litte better is takes a while and certain angle to ready the QR code or sometimes is can read it at all. it could also use a digital signature like so we can have our guys sign for checkouts through the tablet on the spot since we do construction and most of the time we are on the road and would be easier to just have them sign and email them a copy. I like the product and customer service you guys provide just need some fine tuning . Cant wait to evolve with you guys.

Pluspunten:

pictures and QRcodes

Minpunten:

QR code reader needs to be upgraded has trouble reading sometimes.