Beoordeeld op 24-10-2019
Unreasonably expensive and hard to use
EAM has many technical functions, but since it's very hard and unlogical to use and administrate, you will probably end up with an expensive system that nobody wants to use = inadequate data in.
A system with poor/inadequate data is a waste of money.
-Filter functions in all list are good.
-I's quite easy to customize list views.
- Many functions
- Expensive license costs
- Very unmodern, and not very user friendly.
- There are very few logical ways to find things in the system. You have to know where functions and values are located if you want to change things.
- Assets and items etc. has to be set up in a lot of different tables and places in order to be complete.
- Text that is documented in comment fields is not even searchable.
- High risk of (always) having to hire specialists/consultants for creating reports, setting up and updating values in the system because many things (even basic stuff) requires you to code SQL from scratch.
- Expensive upgrades.
Beoordeeld op 31-10-2019
Tied up to Consultants
Opmerkingen: The overall experience of infor EAM is that ist very competent vithe a lot of functionality, but its to hard to learn for the users and you are forever tied up to the need of consultants both to configure the system and create reports and kpi's, it's also very expensive.
Pluspunten: Infor EAM offers a lot of functionality and report possibilities.
Minpunten: The system is not very user friendly, expensive and the configuration/customization of the system is complex and you will most likely need proffesional consultans during the whole lifcycle of this system.
Beoordeeld op 27-12-2018
Best EAM Software Available
Opmerkingen: Best EAM program I have ever used or implemented.
Pluspunten: The product is very reasonable to install and configure for use right out of the box. The program has a very nice look and menu structure. Admins are able to make changes to the system without writing any code or scripts. It will be able to manage assets, inventory, purchasing, preventive work order scheduling, and work order history.
Minpunten: The upload and import process takes a while to get familiar with.
Beoordeeld op 2-12-2014
An Excelent and Customizable product that is easy to use yet powerful
Pluspunten: Infor's EAM product is a very easy to use system. It has a stylish front end that is simple for everyone to pick up, and the support staff at EAM is very knowledgeable and able to solve problems effectively. Within the product there are many areas for customization. This is a great thing to be able to tailor parts of the system to users. The use of custom grids and inboxes really helps users focus in on what they need without getting bogged down by other issues.
Minpunten: As easy as it is to use, there are many aspects that are left as user customizations and require a large back end support staff to administer. The grids are a powerful tool, but also require a strong skill set to understand and master. The screens are navigable by themselves, however, trying to cross-reference things like WO information to parts becomes difficult as you then have to write down your WO, go to the WO screens and search for the information. Custom hyperlinks can be set up, however, this requires a larger back end support staff.
Beoordeeld op 7-6-2017
Good software but very new user difficult.
Opmerkingen: The software is good but needs some changes.
Pluspunten: The good thing about this software is that is reliable. Easy to use once you get the idea of it how it works.
Minpunten: It is very hard for new users, i consider myself a person that picks up and understands most of the software that i have worked pretty easy, but this one just seemed outdated and something that needs to be changed or improved.
Beoordeeld op 24-1-2019
Used for over 6 years
Pluspunten: Ability to integrate all of our inventory, purchasing, equipment and work history
Minpunten: Quotation process is very good, but somewhat cumbersome and time consuming
Beoordeeld op 24-8-2015
Pluspunten: EAM is extremely user friendly. It did not take our company very long to train employees how to operate the system.
Minpunten: So far, I have no complaints about this product. My only issue is finding techs that are available when reports need to be setup or issues arise. As far as the product though, there are no issues that i have ran into. Just the way we are using it.
Beoordeeld op 11-11-2014
Innovation without customization!
Pluspunten: Flexibility. The Infor EAM product provides the basic structure that enables our business units to execute their day-to-day responsibilities. Out of the box, you receive a system that allows you to configure the application to your needs rather than adapting your business process to the system. The flexibility we have with design and configuration is what allows us to enforce business rules and ensure the system functions as expected in our heavily regulated environment.
Minpunten: At this time, I have no real complaints.
Beoordeeld op 23-9-2019
Pluspunten: Function rich and intuitive. Provide good navigation around the system.
Minpunten: Dull, boring and somewhere messy UI. Text too small.
Beoordeeld op 9-5-2017
Not User Friendly
Pluspunten: I have been using this software for around 1.5 years and I have found very little that I like. I honestly cannot think of one benefit that this software has over other EAM programs.
It is so difficult to use that it is hard to keep people using it properly.
Creating custom reporting is next to impossible without customer service creating it for you.
Data is little more than spreadsheet.
Beoordeeld op 7-12-2016
EAM CMMS for small to mis sise businesses
Opmerkingen: EAM is packed full of features and is a great tool for creating work orders and PM schedules, the record retention is also very useful fro audits and is a great way to show you did what you said you did in an auditors eyes.
Pluspunten: Tons of features and structures for Asset management and inventory control
Minpunten: A little on the pricey side can be a little overwhelming at first
Beoordeeld op 25-10-2017
Not user friendly, cumbersome.
Minpunten: Everything, constantly have to change screens. Difficult to add & change equipment & personnel. This is not the software the maintenance team wanted. We were forced to use it by our IT department.
Beoordeeld op 12-4-2019
Eam review for maintenance department
Due to infinite customisation if lots of resourcing is not put in at the start to ensure the rollout goes smoothly, huge difficulty’s will happen.
I would not recommend this software for a maintenance department.
Data driven- lots of fields to customise.
managers, IT, procurement love it.
Lots of KPIs to extract.
The app is easy to use.
Forced on the maintenance department by IT. Nothing actually wrong with existing CMS.
Not easy to use. Not intutive.
Very step driven.
Designed by people with no real maintenance world experience.
It now takes 3-4 to times as long to action work, compared to the existing CMS system.
Costs extra to talk to other Infor software.
Price is not talked about, so can only assume exorbitant.
Beoordeeld op 15-2-2018
Overly complex in use
Opmerkingen: KISS - Keep It Simple and Stupid for CMMS!!!
Pluspunten: The amount of features and reporting was amazing. Inventory management of parts across multiple locations was strong. Website access was consistent and fast. Support was responsive.
Minpunten: It was far too complex to setup compared to MP2. Individual users were at a loss of what to do for WO's. It turned into a paper trail again with one person trying to keep up with the WO. Setting up BINs and knowing what BIN to goto was too confusing for the majority of users (myself including!)
Beoordeeld op 13-12-2018
Without a doubt, the worst software I ever used
Opmerkingen: If you end up at a company that uses this product, I am sorry for you.
Pluspunten: No pros
Minpunten: This is the most cumbersome purchasing software I have ever used. Mind-boggling. I have used many other systems.
Beoordeeld op 12-2-2015
Infor EAM with Sapphire Systems has improved our business immensely
Infor EAM with Sapphire Systems has improved our business immensely.
They sold and implemented the software for us manage all support and did all the training and project management. Can't recommend Sapphire Systems enough.
Beoordeeld op 11-11-2016
Adjusting Software struggle, overall good
Opmerkingen: Overall Infor EAM is an efficient system that increased overall company efficiency. Somewhat difficult/confusing when adjusting the software, but customer service was readily available to help.
Pluspunten: Organized, layout, ease of use
Minpunten: Adjusting system, somewhat higher priced
Beoordeeld op 3-4-2015
Installation Training PErson
Opmerkingen: He was in too big of a hurry to get finished and go back home
Beoordeeld op 2-11-2016
Solid System, poor communication
Opmerkingen: Infor EAM was an overall solid system; however, the communication with sales reps and associates seem to be lacking.
Pluspunten: Ease of Use, Functionality, System Performance
Minpunten: Communication and Pricing