Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software

Over OpenWater

Software voor subsidiebeheer die online inzendingen en betalingen verwerkt, en realtime scoren, stemmen, oordelen, en e-mailmarketing biedt.

Meer informatie over OpenWater

Pluspunten:

It's very easy to use and works intuitively in a lot of ways. When I took over administering the contest, I had to learn how to manage it on my own and it didn't take a lot of work to do that.

Minpunten:

Sometimes updating the website portion is difficult and you do need to know how to code/html coding.

Beoordelingen van OpenWater

Gemiddelde score

Gebruiksgemak
4,1
Klantenservice
4,9
Functies
4,2
Prijs-kwaliteitverhouding
4,3

Waarschijnlijkheid van aanbeveling

8,6/10

OpenWater heeft een totaalscore van 4,6 van 5 sterren op basis van 60 gebruikersreviews op Capterra.

Heb je OpenWater eerder gebruikt?

Deel je ervaringen met andere softwarekopers.

Reviews filteren (60)

Al
Al
Editor in VS
Geverifieerde LinkedIn-gebruiker
Automotive, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

OpenWater has no competition

5,0 2 maanden geleden Nieuw

Opmerkingen: Pain-free. They are highly responsive to questions and suggestions. Contest management is an added part of my workload. OpenWater's system keeps it from getting too out of hand. My supervisor deals with the financial aspects. I don't know the details, but she has been able to secure multi-year discounts.

Pluspunten:

OpenWater's system is powerful and elegant. I'm only a daily user fwhen our contest is live, approximately half the year. I'm always pleasantly surprised by the improvements they've made when I open the next year's contest. I suspect that we are not using OpenWater's system to its full potential, but what we do utilize more than works for us. Their self-help guides are useful and when they're not, customer service is available (see caveat below). I have had several different dedicated service advisors; all have been uniformly excellent. Our entrants and judges find the system easy to use.

Minpunten:

Communication is mostly by email. If you want a phone call, you need to make an appointment. That said, they are highly responsive when rare problems arise.

Brandi
Undergraduate Research and Training Programs Manager in VS
Hoger onderwijs, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Data Management

5,0 vorige maand Nieuw

Opmerkingen: Overall I have been satisfied with the excellent technical support I received during the height of my event planning and management. I really appreciate having one dedicated support person[sensitive content hidden]). She's great!! The platform does a great job of being my central hub for collecting submissions.

Pluspunten:

I like having all my symposium submission data in one place and the ability to run reports.

Minpunten:

There is a steep learning curve if you are brining new team members on to manage the platform. It is not an intuitive platform. I don't like the website platform. It lacks the ability to have more customizable features. I end up not using the website for my event because aesthetically it is not appealing. I wish the virtual display of submissions. Public view was better. It looks outdated.

Mariel
Events and Development Associate in VS
Management non-profit organisaties, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Needs to be User Friendly

3,0 vorige maand Nieuw

Pluspunten:

Customer support was responsive when we had any issues

Minpunten:

I did not like the way it is designed, it is not easy to navigate.

Carol
Awards and Scholarship Coordinator in VS
Evenementenbureaus, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

How Open Water Saved the SME Awards and Scholarship Programs!

4,0 2 maanden geleden Nieuw

Opmerkingen: It has been a wonderful relationship working with the Open Water Customer Service and OW IT department.

Pluspunten:

Top Notch Customer Service Representatives. I never had to wait for someone to help when I needed it. Ease of implementation. User satisfaction. Virtually effortless to maintain and copy to the next year award cycle.

Minpunten:

I have not found anything to complain about or wish I could have. Our last awards and scholarship was such a horrible software--Open Water has been a dream come true. The obstacle we have had the most problem with is our emails from the Open Water system getting through to our customers/users and not going to their spam accounts.

Michael
Program Manager in VS
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good Platform for Capturing Information from Applicants

5,0 2 maanden geleden Nieuw

Opmerkingen: Overall I have had a good experience with OpenWater. We've always found their staff to be helpful and polite, and generally it's a good system and accomplishes what we need.

Pluspunten:

We like OpenWater because it is a good platform for capturing information from our applicants. Customizable forms allow us to streamline operations and reduce the amount of time spent on administrative tasks... items like acceptance forms, photos, bios, and the like can all be collected in a passive way that makes it easy to collect and store in one place and now I don't have to worry about losing this in my inbox.

Minpunten:

Some items can be a bit difficult to set up. The e-mail system is a particular issue - other submission systems and CRMs have one central email module where emails are generated using substitution variables, and are able to be created from a template. OpenWater's system is program-dependent (as opposed to being uniform system-wide). Wish this would get fixed.

Paige
Membership and Operations Sr Coordinator in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Super Functional

5,0 2 maanden geleden Nieuw

Opmerkingen: I have been using open water for the past 4 years and it has been great! We have a number of programs in Open Water.

Pluspunten:

The options and customization for each program. The support team is also great.

Minpunten:

Finding where to update items. When you copy a program it can be difficult to find where to update items. For example, when changes need to be made in public settings.

Melissa
Director of Programs in VS
Uitvoerende kunsten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Grant and Scholarship Management

4,0 2 maanden geleden Nieuw

Pluspunten:

I like the customization, quality of support via Open Water support specialist, ease of use, and ability to pull data

Minpunten:

More training sessions offered, more information on grant tracking, integrations with salesforce and MailChimp. Email Wizard can be tricky.

Lori
Assistant Director in VS
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Contest Management for Journalism Organizations

5,0 vorige maand Nieuw

Opmerkingen: Someone asked me about Open Water because they were looking for a new awards management program and I gave it a major thumbs-up because the experience overall was great.

Pluspunten:

It's very easy to use and works intuitively in a lot of ways. When I took over administering the contest, I had to learn how to manage it on my own and it didn't take a lot of work to do that. The customer service overall has been excellent.

Minpunten:

I'd like more options for customizing reports. For instance, entries are often submitted by contest coordinators who don't need to be part of the reports. We'd like to focus on the entrants themselves but the report configurations won't allow that.

Christina
Editorial Director in VS
Mediaproductie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Ease of use

5,0 2 maanden geleden Nieuw

Opmerkingen: It's wonderful! I have no complaints. Anytime I run into a question I cannot answer or something I can't figure out via the very informative website, our customer service agent, Genevieve, is OUTSTANDING!

Pluspunten:

OpenWater is so easy to set up specifically for our awards program. Then it is easy for the entrants to navigate as they enter our program and the judges to use as they remotely judge our entries. Finally, the winners' entry materials are used to create feature stories in our magazine, so we have everything we need for our stories, including high-res photos, at our fingertips thanks to OpenWater.

Minpunten:

It's pricey but you get what you pay for.

Cyndie
Advertising Lecturer in VS
Schoolleiding, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

American Advertising Awards Competition

5,0 vorige maand Nieuw

Opmerkingen: Overall, it is a user-friendly platform. There could be changes to uncomplicate the process, but I honestly don't know how to do it.

Pluspunten:

The ability to access previous forms, categories, etc.

Minpunten:

It can be a little clunky to navigate. It takes a while to figure out the system. I have been managing our competition for the past six or more years. Each year, it takes a bit to remember how to set up the competition.

Taunie
Product Marketer in VS
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

A very adaptable solution.

4,0 5 jaar geleden

Pluspunten:

We weren't actively looking for a contest management solution but a Sales representative reached out to gauge our interest in OpenWater, after hearing about our Construction Intern Awards scholarship program. Up until that point we had been using Wordpress to manage this competition, which included a lot of manual maintenance, popular voting plugins, a bulky media gathering process, entry content display delays, and several other headaches. On top of that, we had to use other solutions to manage the judging portion of the contest, which involved either rigging survey products or creating a mess of spreadsheets but both caused confusion for the judges. What we liked most about OpenWater is that it addressed all of the above problems we were facing and allowed us the freedom to customize almost everything. Every other contest management software that we looked at wouldn't let us use our own CSS/HTML to style the site, relying on some sort of WYSIWIG instead. After the initial setup, OpenWater was a huge timesaver. We have also had outstanding support reps since the beginning of implementation. We've asked for a lot during our time using OpenWater and they definitely come through for us.

Minpunten:

Our contest is set up in a pretty unconventional way (weekly popular vote-based contests combined with a separate traditional scholarship application), and OpenWater has done a good job of keeping up with our requests. There are several smaller, nit-picky things about the popular vote functionality that could be improved but it's still better than what we were doing before. Another factor that we've had to work around is the fact that the contest dashboard looks the same for everyone who visits the dashboard, regardless of user type (applicant/judge/voter), which can be confusing for some users.

Skye
Show Coordinator in VS
Geverifieerde LinkedIn-gebruiker
Publiceren, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

3 Years of Loyalty and Counting

5,0 5 jaar geleden

Opmerkingen: 10/10 would recommend.

Pluspunten:

So easy to use, the software has self explanatory navigation, intuitive organization and all the functionalities we need for our awards programs. If issues do arise (though not that often!), the immediate customer support and service streamlines our work-flow and save us time and headaches. The OpenWater team truly does respond within 10 minutes of opening the chat box, which hovers conveniently but covertly on every page of the site when you are logged in as primary admin. (Shout out to the rep who always provides instant solutions!) The platform is ever improving. We are always finding new updates within the interface and its capabilities that are obviously informed by customer feedback. They truly are the most receptive and adaptive team we've worked with.

Minpunten:

If the software team weren't so amazingly immediately responsive, we could have small grievances to list in this cons corner, but all gripes are attended to and abolished within the same day they are discovered. So the only issue this leaves us with is one that really does have a solution, but one that requires more funds: We have multiple awards programs running at once, and although the upgrade is available to have additional programs open simultaneously, it would be an economical advantage to be able to have at least one more program live within the payment plan we are currently using. This wish aside, OpenWater and their team have been nothing less than one of our best investments to date.

Mark
Web Systems Manager in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent product, people, and support!

5,0 7 jaar geleden

Pluspunten:

Although OpenWater is already very intuitive straight out of the box, I really like how support is just a chat button away. I receive instant, friendly, expert support whenever I have questions or concerns. No waiting on support tickets! They also have an excellent collection of pictorials, videos and docs on their academy site: http://academy.getopenwater.com/v2. Last but not least - OpenWater actually listens to their customers. If we have an idea or would like to see something changed, they submit it into a queue for review and if approved, it's implemented. They have used a couple of my suggestions in the past two years.

Minpunten:

Some areas could use better means of access. For instance - I think that project-related themes and websites should be available from within their own navigation menu. This is really not even a "CON" for me. It's just a matter of opinion. I'm also not particularly fond of the checklist process that was recently added, but I can see how others could find this useful, especially new users.

Reactie Advanced Solutions International

7 jaar geleden

Thanks for your comments and suggestions. The checklists you reference can be turned off, I'll have a support rep reach out to you with more info regarding that. Also your feedback is noted regarding the menu structure, we understand it can be tricky, especially with the number of websites and programs you manage.

Greg
IT Director in VS
Hoger onderwijs, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Continues to be a great return on investment

5,0 5 jaar geleden

Opmerkingen: The entire OpenWater team from implementation to ongoing support have been terrific to work for. They put a great deal of effort into understanding our business needs to help us build programs that best take advantage of all the robust tools available through the platform. They also go to pains to solicit client feedback for new functionality and features, which only builds on the value of what has already been a terrific investment for our association.

Pluspunten:

We purchased the software primarily for abstracts collection, which the OpenWater platform excels at, but what we have found most appealing about the software is that its flexibility and ease of configuration have allowed us to apply it to many other areas to replace aging legacy, custom built software solutions (awards, elections, nominations).

Minpunten:

There's very little negative I have to say, but if I had to quibble with anything it would be sometimes the form and report building tools are a little clunky for nontechnical staff, but that's a pretty nitpicky complaint for such a powerful tool.

Carleen
Technology Manager/Awards Administrator in VS
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Best of the Best

4,0 3 jaar geleden

Opmerkingen: We've been with OpenWater for about 7 years now. We haven't considered looking elsewhere for our Awards needs. The program has the functionality we need, the price is extremely reasonable, and the customer support is above reproach.

Pluspunten:

OpenWater is very easy to use. The training videos and knowledge base are extensive and easy to use. The support team is superb - always available and willing to help. I have a dedicated support member, so there is excellent consistency. She knows our organization, she knows our program, and she knows our needs.

Minpunten:

I would like more user-friendly reports. It would be nice to create my own custom reports a bit more easily. But this is not a deal-breaker. It likely has more to do with the kinds of complex reports I'm looking for than OpenWater's ability to provide good reporting.

George
National Chairman, American Advertising Awards Com in VS
Marketing en reclame
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

OpenWater platform rocks the American Advertising Awards

5,0 8 jaar geleden

Opmerkingen: Before OpenWater, I didn't think a five star awards competition entry software experience was possible. But as we enter our fourth year as their partner, my mind is forever changed.
The American Advertising Awards competition conducts all entry submissions and judging on the OpenWater awards platform... this includes nearly 200 local club and district competitions which comprise the complex three-tiered national awards program structure. And OpenWater has been a true partner in every phase of our growth since we signed on, providing outstanding support services at every level. The back-end is so user-friendly, it is easily adopted by new local administrators each year. And the entrant interface is very intuitive, allowing more that 40,000 trouble-free entries from across the country during each competition cycle. And, perhaps best of all, the system just WORKS, handling literally tens of thousands of media file uploads without a hiccup. We have experienced other, less-reliable entry software products in the past, so we know first-hand how bad things can be. But OpenWater has been our rock since Day One.

Pluspunten:

It works all the time.

Amanda
Program Manager in VS
Consumentengoederen, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Always helpful!

4,0 5 jaar geleden

Opmerkingen: The customer service is on point and that is AMAZING. [SENSITIVE CONTENT HIDDEN] is always available when we need her and works so well with us. She makes using the system easier and provides slight suggestions for improvement while maintaining professionalism. I would not be taking this survey if it weren't for how awesome she is - because it needs to be said. With that being said, the overall software is great - but wouldn't be as amazing if I didn't have the customer service aspect of someone being available to guide me in the right direction. Once I am there, the system is user friendly and easy to operate. The massive collection of FAQ's available is very valuable and appreciated.

Pluspunten:

It is fairly user friendly, which is always very nice and allows for us to continue to use and learn the program.

Minpunten:

Sometimes updating the website portion is difficult and you do need to know how to code/html coding. If you don't know that, you aren't able to fix small issues because they are buried in the background of the coding.

Shanita
Director, Membership & Public Relations in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Makes our members happy!

4,0 5 jaar geleden

Opmerkingen: OpenWater has been very pleasing for membership. It solved several of our issues:
1. We needed a software that would tie into our database.
2. We wanted to be able to perform membership renewals with pre-filled data so that our members would not have to redo much if anything.
3. Allow members to stop and start without losing data.
4. Allow new data that was entered to flow back into our database.
We can now do all of this at a great rate and without a ton of hassle. I love that integration was not a long drawn out process either. The team at OpenWater worked well with our integration team and got us up and running in no time. It was helpful to have a couple of our programs created by OpenWater and then handed over to us after training as well.

Pluspunten:

I like that we CAN integrate this software into our database and have our users log in using their credentials used in our site and have some fields pre-populated.

Minpunten:

The multiple ways to access the emails and the judging settings. It would be easier to have a main area on the dashboard of the admin panel and be able to tie the information to a program. Would like to eliminate the number of places to remember to go set up. It also does not tie into our database to update a status as paid.

Gabby
Coordinator of Association Services in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

We love OpenWater

5,0 3 jaar geleden

Opmerkingen: Overall, we love our experience with OpenWater and everything has been very positive. We highly recommend the product.

Pluspunten:

My organization has been using OpenWater for a little over a year and it has been a life-saver for our company. We love it! It is easy to teach yourself things, and admin can reach out to customer service for calls and for help. There are many help articles. You are able to have applications, judging, and surveys. Open Water is very versatile.

Minpunten:

While Open Water is easy to navigate and teach yourself, it is also very intricate. There are so many things that can be done in Open Water and so many different ways to do them that sometimes it is difficult to teach others how to use the program.

Matt
Manager, IT in VS
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Amazing customer service, tons of features, steep learning curve

5,0 7 jaar geleden

Opmerkingen: Incredibly customizable form creation and so much more.

Pluspunten:

The Open Water platform is one of the most robust and full-featured systems we've come across. It's extremely detailed and customizable, with the ability to adapt various templates to suit needs as simple or complex as you desire. Some of our favorite features include the external and internal linking within forms, program duplication, easy to create conditional child forms, and the autoscoring feature. However the best "feature" of Open Water is their customer service team. They are, hands down, the best CS team I have worked with out of hundreds of vendors in various industries. They are fast, polite, and know their product down to the smallest details.

Minpunten:

After managing the Open Water platform as the primary admin over the course of nearly two years, I have no serious complaints. The platform has a steep learning curve and we have found it somewhat hard to retain configuration knowledge since the system makes it so easy to duplicate past programs, so we rarely start a new one from scratch. When we do we sometimes need to reach out to the OW team for a refresh, which they are always happy to help with.

Jennifer
Project Manager in VS
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best decision to use OpenWater!

5,0 8 jaar geleden

Opmerkingen: More than seven years ago, my company made the decision to improve our awards process, which was still being managed by volunteers with paper form collection. Kunal and his staff at OpenWater took our ideas, worked us through improvements and provided top notch support through the entire conversion. Since then, the support has continued to be highly responsive, and capabilities have been added that have allowed us to make further improvements. The system continues to be easy to use for both our applicants, judges and staff. Because of this, we have managed to save valuable staff time and resources, maintain participation in a declining workforce, and obtain judges that will return year after year. Additionally, we are able to maintain an archive of all past applicants and winners - a function that was never possible without time-consuming staff management. I highly recommend this software, as well as the customer support and service provided by OpenWater.

Pluspunten:

Ease of programming, ability to change and update at any time. Functions such as cloning, email notifications, and form management.

Minpunten:

There are many capabilities that we do not utilize. I would love to have more time to explore those.

Nicole
Assoc. Director Events & Conferences in VS
Publiceren, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

OpenWater

4,0 5 jaar geleden

Opmerkingen: OpenWater has helped to make our awards programs easy to pick up each year. I like that we can dummy previous sites and just tweak and manipulate with new data etc. and then push out for a new season. Customer Service in particular - is amazing at helping me out and working out any issues I may have. I think having a strong customer service base is key when working on award programs that often have tight deadlines and external judges who are not used to working in the system.

Pluspunten:

Once I get a tutorial on what i'm looking to accomplish, the software is easy enough to manipulate to do on my own without having to bother my customer rep.

Minpunten:

Some items aren't intuitive. Making reports etc. And it looks like the new interface of the portal isn't as easy on the eyes as the past look. But that might just take some getting used to.

Madelyn
Program Manager in VS
Schoolleiding, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Love OpenWater

5,0 5 jaar geleden

Pluspunten:

I love OpenWater. Not only is the system easy to use and to customize to your specific program, but the customer service is phenomenal. Any time I have a question or concern they respond immediately, and also do our external client-facing customer service as well.

Minpunten:

We are currently working with our support reps to add in a few more layers of customization that aren't currently options (adding a level of won proposal, not won proposal, but also a third option).

Melissa
Membership & Marketing Manager in VS
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best abstract collection and speaker management solution

5,0 5 jaar geleden

Opmerkingen: We needed an abstract management program that integrated with a very challenging database to collect abstracts (from new and pre-existing users), process payments, assign abstracts to reviewers, develop a schedule/program and publish an app. Other programs we've used has issues where users would have issues signing in/signing up, data wouldn't flow correctly between steps and automatic steps (like building a program or assigning an abstract) became administrative burdens. OpenWater has hands down the best customer service we've experienced with any vendor to-date and helped us create a program that resolves these issues on the front end and manages the programs with ease throughout the event.

Pluspunten:

- It integrates well with our CRM but still flexible for users to find/create/consolidate when needed - Clear workflow for admins to manage programs, including dates, forms, reports, rules, communications - Awesome customer service. Seriously. - All "programs" can function together (other abstract management software programs have issues flowing data between functions or are managed by service reps who never cross over) - Staff works hard to understand our needs and keep us on track

Minpunten:

- App still in development, but scheduled for beta release in 2019

Leo
Leo
Program Manager, Client Services Specialist, Robotics Membership Manager in VS
Geverifieerde LinkedIn-gebruiker
Publiceren, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great service and even better support.

5,0 6 jaar geleden

Opmerkingen: It reduces the amount of time and effort it takes to run a program and extract the data collected.

Pluspunten:

It is extremely configurable and the company is very responsive to the needs of the customer. They have added features and functionalities that were not available so that they could suit our needs.

Minpunten:

Some of the native reporting features could use improvement but were created for us at our request. It would be nice to be able to duplicate entries from a 2 step program into a 1 step program.