HubSpot Sales Hub reviews

The go-to-CRM for startups growing from small to medium fast

Opmerkingen: Hubspot is a robust CRM that can take SMB sales operations a long way.
Keeps things simple and easy to use. For advance sales analytics and marketing automation you may have to look for additional tools.

Pluspunten:

Intuitive, easy to use, and it is effortless to customize. Hubspot sales and marketing modules complement effectively with each other. Workflows features allow to automate marketing efforts, allowing to scale operations smoothly. It integrates smoothly with Gmail suite products, and mainstream business tools.

Minpunten:

It does not count with advance lead scoring tools. Lead interaction tracking is limited. Workflow automation faces the same problem. As you start sophisticating your sales and marketing operations Hubspots tools may start falling short.

Eerder overwogen alternatieven: Zoho CRM en Salesforce Sales Cloud

Redenen om voor HubSpot Sales Hub te kiezen: Nimble was not easy to use and suffer from limited functionalities. Hubspot was a mainstream, well-known reliable and proven CRM.

Overgestapt van: Nimble

Redenen om over te stappen op HubSpot Sales Hub: Hubspot was well known and cheaper

HubSpot is a Great Partner

Opmerkingen: I'm very pleased and am perpetually promoting the platform to other company owners.

Pluspunten:

Ease of use, tons of support materials, the HubSpot team reaches out proactively to see if you are utilizing the product to it's fullest (hint - you're not. I don't care how much time you put into optimization - this is a super feature-rich product and it's hard to use everything).

Minpunten:

I don't like that I don't have either the time to really dedicate myself to optimizing the tools or the staff to assign that project. It drives me nuts that there are so many aspects of the software I don't have time to fully understand even though they provide TONS of materials to help.

Didn't Work Out

Pluspunten:

It was good at pulling in the email contact information and easy to export the contacts.

Minpunten:

It pulled in too much information to track and to streamline.

SalesHub is the must tool for companies looking to centralise their customer journey and scale

Opmerkingen: We migrated from Pipedrive, RD Station, Intercom and Asknicely to keep the entire lead/customer history/journey in just one tool and Hubspot is awesome for providing adding a lot of value to the company.

Pluspunten:

Easy to useUX/UI is greatCustomer support and community helps a lot on day by day doubts and problemsAll leads/customers history/journey in just one system

Minpunten:

Can be improved with AI to provide more valuable insights Lacks of native integrations (no paid add-ons) with tools that almost every company uses like Whatsapp, LinkedInData analysis could go far to more complex data analytics, dashboards and insights

Eerder overwogen alternatieven: Salesforce Sales Cloud

Redenen om voor HubSpot Sales Hub te kiezen: Hubspot is capable of concentrating different datas from different features if you combine more modules so we replaced 3 ou 4 tools to Hubspot and our data was centralised there making it easier to understand and improve customer journey

Overgestapt van: Pipedrive

Redenen om over te stappen op HubSpot Sales Hub: Hubspot is cheaper, more modern and easier to use

Best CRM for Startups

Opmerkingen: As a marketing person, this is the best CRM to use.

Pluspunten:

If you are a Startup, hugely recommend using Hubspot.It is a 100% customizable software to your liking without needing third party intervention. You can do everything In House, unlike Salesforce.Using custom Pipelines, properties and workflows, you can really go deeper with your enablement for the pipelines.

Minpunten:

It could be better in terms of forecasting. That's a thing Salesforce does very well and Hubspot lacks in that department.

Eerder overwogen alternatieven: Salesforce Sales Cloud

Redenen om over te stappen op HubSpot Sales Hub: Salesforce is too expensive and also it's not as customizable as hubspot

Good CRM, Good support team

Opmerkingen: Overall, happy with Hubspot. We can interact with each other within the CRM as to not step on each others toes. We came from a different CRM and it turned out to be a great choice.

Pluspunten:

I like the ease of the program. It helps me stay on track, I love the daily sales task reminders. The email integration is nice so that I can track emails outside of the CRM as 90%^ of my day-to-day is done through my business email. Lots of good attributes to keep a sales person on task.

Minpunten:

It can be a little confusing at times when setting a sales flow. There are a lot of steps not required in my industry so they can kind of get jumbled, and dont always relate to the steps that I need to take for freight allocation with new customers.

More Flexible, Versatile and Cost Effective CRM

Opmerkingen: I think this is an awesome crm, especially for smb sales.

Pluspunten:

HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great.

Minpunten:

The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here.

Eerder overwogen alternatieven: Salesforce Sales Cloud

Redenen om over te stappen op HubSpot Sales Hub: Hubspot was more cost effective and flexible compared to the top alternative(s).

Hubspot review

Opmerkingen: It was a good experience in overall for our team

Pluspunten:

It is easy to do the first setup and you can organize the fields that you need for your sales team

Minpunten:

It is difficult to use for the post sales teams that need to keep track of each item in the warehouse.

Amazing!

Opmerkingen: We have been using it for just over 6 months now and like it so much better than other CRMs we've tried. Worth it for the price!

Pluspunten:

Hubspot keeps all of our customers and leads organized in a way the whole company can understand. Super easy to go in and see who still needs an appointment, who isn't interested anymore, who has signed a contract, etc

Minpunten:

It is pricier than most other CRMs, but it is capable of handling much more!

Best All Round CRM

Pluspunten:

-Very easy to setup - Very easy to implement and train users - Modern Intuitive Interface - Very customizable to fit your needs - Support is 10/10

Minpunten:

- So far nothing stands out, I have used Sales Hub 5+ years and it's always my top pick for a CRM.

My Favorite CRM

Opmerkingen: I first used the Hubspot free version until my company decided to switch from Netsuite to Hubspot for our CRM. I didn't realize how much more Hubspot could do until I had the paid version. I have used 5+ CRMs and Hubspot is by far my favorite.

Pluspunten:

Easy to use. Very intuitive even for the non-technical savvy user. Ability to create custom scheduling links to send to prospects. Ability to integrate with numerous other programs to really streamline your workflow and save you time! Ability to create beautiful email templates. Ability to create links to documents, videos, images, and more to embed into emails. Get open rates, click rates, time viewed, etc. App for smartphones for easy on-the-go access. App also helps you log incoming and outgoing calls when related to a contact. Easily track sales pipeline on an interactive dashboard. Automatically logs events and emails through linked calendars and email inboxes. Can launch calls from site and app, log type of call, and record the call!

Minpunten:

I don't really have any complaints or cons with HubSpot itself. I would love the app to be able to do a little more, like create/edit/add a quote.

Eerder overwogen alternatieven: Salesforce Sales Cloud

Redenen om voor HubSpot Sales Hub te kiezen: My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase.

Overgestapt van: NetSuite

Redenen om over te stappen op HubSpot Sales Hub: My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase.

Hubspot Sales Hub is great marketing CRM but lacks in comprehensive sales engagement.

Opmerkingen: It's better for marketing. The tracking of prospects and stages of their progress in a pipeline is negligible. They have what's called the "Deals" section, but when dealing with a true Enterprise client, there is a significant amount of detail that needs to be tracked and Hubspot is not capable of handling this type of sales process. Another issue is keeping track of work that needs to be done. For example, we were taught by HubSpot to use the "Tasks" center for keeping track of activities or future actions. Well, if you schedule a follow-up, and the day comes that the follow-up needs to be completed, you are instructed to just change the date doesn't he follow up to keep that activity at the top of that prospects feed. Otherwise, it gets lost in the activity feed for that client. There is no pipeline that you can create for accounts you are working on. Their workaround is using the deals section, but the deals are then used by management to track forecasting and other numbers. Personally, I feel there should be a completely separate module that houses the different stages as opposed to this. Customer service is great and that's about it.

Pluspunten:

I like Hubspot for the simple fact that it's aesthetically pleasing. Its basic functionality is easy to learn and customize the platform was very simple. I like the marketing capabilities and ability to generate email templates.

Minpunten:

There is a lot that I don't like about Hubspot. For starters, adding people to an email campaign is by far the most painstaking, time-consuming, and illogical process ever created. To be clear, part of the reason is that Hubspot charges you extra to add people faster to a campaign. They know this, and it's their way of forcing you to purchase a more expensive version of their software. For example, when you have finished creating a campaign and you now want to add people to that campaign, instead of going directly to your list of candidates and clicking on "add to campaign" you have to go to the campaigns that you've created, click on add person, and then search by that person's name or email, so not only do you have to have another screen open to know that person's information, but you can only add one person at a time! It takes upwards of 8 hours to add 50 people to one campaign. Secondly, is the ability to customize the "log not, log a call, log email" section. Instead of the system tracking when a call has been completed, or an email sent, in order to get "credit" for that email or phone call made, you need to perform an additional task by click on the "log call" feature for the system to actually capture a logged call. This is incredibly annoying as your doubling the tasks. This section also isn't customizable. Therefore if for example, you want to message someone on Linkedin you cant go back to HubSpot and log that message. There's no way to track that message.

HubSpot

Opmerkingen: I use this daily with two of my clients for Account-Based Marketing Campaigns.
Great for Lead-to-Account tracking as well as ongoing account management.
Ties into HubSpot's CRM solutions well, so it's very convenient for the whole client management lifecycle. Also love that it's free to start out with, so I can test it with a client so they can see if they like it or not before committing to the paid version (which also isn't really necessary until it has demonstrated value in the free model. This platform can act as the central operations center of any sales and marketing strategy.

Pluspunten:

HubSpot is a great solution for managing most sales and marketing campaigns, and the Sales Hub is no exception. The ease of setting up pipelines, tracking contacts, logging notes, and especially scheduling follow-ups for each contact makes this an ideal platform for lead generation and account closing processes. One killer feature is that when you're setting up a Company in the system, you simply enter their website and it auto-populates all the essential contact data - making it so easy to quickly get your cold-calling lists setup so you can get to work reaching out to individuals within the Companies.

Minpunten:

I feel there are some redundancies in the way 'Deals' and 'Lead Status' pipelines are managed, but easy enough to work around them and set them up as you see fit.

Eerder overwogen alternatieven: Salesforce Service Cloud, Zoho CRM, Pipedrive en Nutshell

Redenen om over te stappen op HubSpot Sales Hub: I prefer HubSpot because it integrates so easily with other 3rd party systems (specifically Mailchimp and LinkedIn)

HubSpot Sales Hub, an essential pillar to boost our sales.

Opmerkingen: This is a good product. If you're already using Hubspot you might've already been enjoying it. If you're not, you can try Hubspot Sales Hub and see how your sales take a real jump.

Pluspunten:

First of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are: - The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any; - We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks; - We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available.

Minpunten:

Two things that can be improved: - It would be better to add a task reminder for the uncompleted tasks; - Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions.

A unique, low-cost tool for managing everything related to customers, their affairs, and their needs

Opmerkingen: In general, we are satisfied with the change brought about by the use of the HubSpot Sales Hub, whereby we were able to obtain a file for each of our clients, containing all correspondence, transactions, contracts and invoices between us. Using the HubSpot Sales Hub, we were able to send promotions to select listings. In addition, through its distinguished tools, we were able to track all potential customers, through the analytics of the data that is carried out through it. It's a productivity booster, as we can close more deals, keep track of sales and better workflow.

Pluspunten:

You can easily upload all records to the cloud so that any team member may view them from anywhere using HubSpot Sales Hub. It is interoperable with various apps and allows for rapid exporting and importation of lists and data. I enjoy how HubSpot Sales Hub categorizes emails and responds to customers. I can control my workflow, assign tasks, sync it with my mailbox, and send messages promptly. The mobile app also sends you regular notifications to keep you updated on all happenings. On my favorite HubSpot Sales Hub Weekly Activity and Reporting Dashboard, I can see everyone's contact information. I like that you can record calls, emails, and consumer interactions.

Minpunten:

There is nothing to dislike about the HubSpot Sales Hub, the simplicity, ease of use and unique tools you get with it will allow you to organize your business in a unique style.

"End to End Sales CRM tool HubSpot, Many Integrations & Workflows"

Pluspunten:

One of the best and easiest CRM available in the market. Dashboards, Automation, Sales module and many more features which makes the work more easy.

Minpunten:

There are a few flaws in CRM automation module. Need to address which definitely adds to this great product.

Eerder overwogen alternatieven: Freshsales

Overgestapt van: Zoho CRM

Redenen om over te stappen op HubSpot Sales Hub: Seamless Integrations

Great for sales and marketing

Opmerkingen: Very happy. I’ve found the system very helpful. I have a better handle on my contacts and leads. HubSpot is very supportive and offer a great training environment which goes beyond just the scope of the system. It does start becoming a little pricey once you start taking on additional “hubs”.

Pluspunten:

It’s extremely flexible allowing you to set up your system to match your business processes. Not only that, the number of integrations in offer allows you to add whatever you need to manage your day-to-day operations.

Minpunten:

There are some quirks that mean automation can be a little clunky. The most obvious of which is that tasks created by an automation can’t be assigned to a specific task queue related to the activity required.

Eerder overwogen alternatieven: Pipedrive

Redenen om voor HubSpot Sales Hub te kiezen: Ability to better record my interaction history with clients, built a pipeline to track leads and enable improved follow-up and automation

Great Sales CRM!

Opmerkingen: From day one I could see the value, and was happy with it. Being able to track documents and emails alone, in my business, is key. It allows me to see which prospects are the most engaged with the content, and that makes all the difference!

Pluspunten:

This is a great tool for your sales process. It provides oodles of data about your outreach, about email viewings, detailed data about how prospects are viewing your documents (even which pages, and for how long!). As a whole, it provides a variety of reports, lets you upload more documents and email templates than you could ever need! It integrates seamlessley with GMAIL (this what really what sold me), and operates along side your gmail account. Hence, I don't have to go in and manually add prospects to the CRM, I don't even need to input them via one list of all of them at once. Just working every day adds them one at a time as I work. And if I want to do it on a mass scale, I can do that too!

Minpunten:

Cons... well. I feel like I could use a coach to sit by my side and show me everything. There is quite a lot that it does, and for a guy like me who isn't near as tech saavy as I think I am, it's quite complex. I see my colleague utilizing the software to a much higher degree. I feel I will get there, but for now it serves a few key purposes, and is already well worth the expense.

HubSpot Sales Hub

Opmerkingen: Great product, I highly recommend it. This will help any organization who needs to keep there team on point with contacts, for both existing and new potential clients.

Pluspunten:

This a great product for individuals in a sales environment, or if tracking emails are a concern for a one-person shop all the way up to an SMB/SME's organization. This will give you a centralized page to review all emails and follow-up with activities to clients as well as new prospects. This is a product that once you start to use it, it will be part of your toolbox for a long time.

Minpunten:

I'm currently running this solution on a Windows 10 desktop and laptop, the only issue I have run into is when Windows does a major update to the OS. It usually breaks my connection on both Outlook clients, it does require me to go into the Registry to make the necessary changes. Along with the re-install of the Outlook client as well as Chrome extension. This will take 5 minutes in total, to be back up and running.

HubSpot is the best CRM I have ever used

Opmerkingen: HubSpot has become a foundation for our entire business. It houses all of our clients and prospects information plus all important stats for each. It is such a vital tool that helps compliment everything we are doing as a company. I do not know what we would do without HubSpot.

Pluspunten:

HubSpot does most all of the work for you and collects your client and sales data through integration. My cold call efforts do not need to result in tons of data entry but rather allows me to enter my notes and sales data into the HubSpot profile that is created through me simply sending an email.

Minpunten:

I have found the duplicates and some time triple copies of data have been found in HubSpot. This makes managing data and notes challenging. They have a merge feature but this is time-consuming and cannot be undone so at times it feels like a risk.

Powerful tool, but takes a lot of time and money to get there

Opmerkingen: Neutral

Pluspunten:

The product has a great deal of capability if you know how to tap into it

Minpunten:

Very difficult to implement, very little support of integrated apps

Eerder overwogen alternatieven: Zoho CRM, Airtable, Pipedrive, Nutshell en Salesforce Sales Cloud

Redenen om voor HubSpot Sales Hub te kiezen: Integration abilities

Overgestapt van: Airtable en monday.com

Redenen om over te stappen op HubSpot Sales Hub: Ability to handle contacts

HubSpot Sales Hub

Opmerkingen: The overall experience has been great. We can manage calendar booking and the sales, all in one place. It is very easy for us to provide training to our new hires because of its user-friendly UI. You don't necessarily need to get the whole package, and still be able to work with HubSpot Sales Hub.

Pluspunten:

If you need all of its options and features, it has a great price. It is also very user-friendly and it helps me and our team to keep track of everything we do. Its also very effective when it comes to managing our contacts and it works as a great replacement for other marketing tools we've used in the past.

Minpunten:

In all the time I have using the software we have encounter different errors e.g. spammed numbers blocked due to spam. When we got the whole package, we realized that could've used different software and the total would be the same or cheaper.

Normal CRM

Opmerkingen: Our team is managing customer management in Hubspot. Overall its OK. You have to get used to the system in order to benefit from it, and not constantly working in data validation processes.

Pluspunten:

Mainly, as a user, I spend my time with Deals and Tasks. I do enjoy dashboard view, possibilities to link company, contacts, deals, easiness of re-assignment to other users.

Minpunten:

There is nothing really to actively dislike. I find its good for standard workflows and processes. But the moment a situation is a bit different (and in reality this happens a lot), you need to switch to a complete manual handling of all of your actions. And basically you can do the same in your gmail.

Hubspot Sales Software has helped our sales team organize leads and to qualify new customers with speed and accuracy

Opmerkingen: In our final analysis, our company has greatly benefited from Hubspot Sales software's keenly constructed systems for contact, habit behavior as well as for predicting future customer activity regarding our product. Demonstration and free evaluation of Hubspots feature rich software is available and we highly recommend their product.

Pluspunten:

Hubspot's "messages" feature allows prospects to directly access any team members expertise by placing alerts on our companies' website pages. We really like their application''s ability to both let us know in real time which customer contacts are arriving immediately as well as building reports in the back round which then gives our company further insight into potential client behavior.. Hubspot's templates feature will compile useful customer profiles which then allows our team the capability to predict which demographics are most suitable for future prospecting.

Minpunten:

The cost of operation for current feature set is higher than some competitive rival solutions. That said , this condition we believe is mitigated by some specific and most useful features like "sequences" which allow for in depth grouping of customer behavior.

Hubspot SalesHubb

Pluspunten:

The simplicity for the end-user and great integration with the marketing data.

Minpunten:

The reporting, which is lacking flexibility comparing to Salesforce.

Eerder overwogen alternatieven: Intercom

Redenen om voor HubSpot Sales Hub te kiezen: Price

Overgestapt van: Salesforce Sales Cloud