HubSpot Sales Hub reviews

Sales Hub helped us grow our sales team while keeping track of details

Opmerkingen: We needed to onboard a large amount of salespeople and integrate it with Linkedin Sales Pro. It works well with our marketing hub as well as our CRM (Which are all HubSpot.) There is a rich amount of integration that makes it easy to use across multiple platforms.

Pluspunten:

Easy to use and set up. Easy for new salespeople to use and learn how to use it. It has the ability to customize by adding specific attributes. It also allows you to create custom stages and workflows on each stage.

Minpunten:

It is a little expensive and not good for a small sales team.

Overwogen alternatieven: ActiveCampaign

Redenen om voor HubSpot Sales Hub te kiezen: Salesforce was REALLY complicated and really expensive. They sub-par support.

Overgestapt van: Salesforce Sales Cloud

Redenen om over te stappen op HubSpot Sales Hub: Price, features and scalablility

Great Sales CRM for Multi-Use

Opmerkingen: HubSpot Sales CRM is a great tool for tracking sales opportunities, automating sales processes, and staying up-to-date on all sales actions.

Pluspunten:

HubSpot is great for tracking deals and sales opportunities in many different ways. As a user for my professional job, I have also adopted HubSpot Sales Hub for my personal business.

Minpunten:

Some difficulties with open text fields when creating email templates and sequences. This is a feature that would make the dynamic components of templates much better.

Hubspot is cool

Opmerkingen: Helped us to store info but haven’t really gone further

Pluspunten:

We like the data entry. We like using it to store info on our biz contacts

Minpunten:

A little confusing and we don’t always use it as a result

A powerful CRM

Opmerkingen: Overall I am very satisfied with the use of dirty hubspot. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople.

Pluspunten:

What I like about this CRM is the ease of use. You enter your information in the company and in contact and then everything is connected. You can create quotes from the information created in the company and contact very quickly. Navigation in the application is also very good. Several pieces of information are pre-filled by hubspot and you have all the information you want about your contacts in one place. The sales pipeline is also very clear and provides a good idea of future cash inflows and income related to different prospects.

Minpunten:

Currently, the only negative point that I have found of hubspot in general is the price. If you want to have all the hubspot modules (sales, marketing, etc.) it is quite expensive. Our company being a startup cannot afford to buy all the modules.

Overwogen alternatieven: Mailchimp

Redenen om over te stappen op HubSpot Sales Hub: Overall I am very satisfied with the use of HubSpot Sales. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople.

Best across the board

Pluspunten:

Extremely versatile, so many features that we haven't begun to utilize. I think the most important feature is that we can track when our emails are being opened.

Minpunten:

The interface can be more user friendly, and designed a bit better. It took me time to get used to the layout and understand what is where. It wasn't intuitive.

Overwogen alternatieven: Salesforce Sales Cloud

Redenen om over te stappen op HubSpot Sales Hub: The free trial and the features were excellent.

When marketing tools integrate with data effectively

Opmerkingen: An accurate qualitative marketing tool in determining the target group in order to focus on it during marketing campaigns through social media, targeted advertisements, and other means, which makes campaigns through it more successful, effective, and with a very good return on sales.

Pluspunten:

They have a very distinguished customer service, especially their marketing department. They are always ready to provide assistance and respond to inquiries and requests as soon as possible, in addition to providing an easy and effective reporting form.What distinguishes this tool is that it is more specific in targeting potential customers through the use of search engine optimization (SEO) strategies to increase reach and gain new customers, and in one way or another, I noticed that it helps encourage them to support my brand in a critical way, as it has an integrated and arbitrary system programmed to analyze Customer behavior and tendencies to identify the sources of these customers and target them more accurately and effectively.A comprehensive and easy-to-use console where you can find all the services and tools you could need, and it contains a detailed and high-definition contact list.The possibility of booking and organizing meetings with regard to appointments and alerts, in addition to the possibility of easily migrating company data, whether by import or export within a strong firewall.

Minpunten:

The email template is somewhat expensive compared to other competing tools in the market.Include free e-mail domains by banning meeting links.For those who work on a limited budget, or who own a small or emerging business, here the subscription cost will represent a major problem for them, as I see it as expensive, as the minimum monthly subscription, which represents the cost of the beginner plan, is $50, which makes it a burden on this category. I hope they allocate some attention And presenting some targeted reductions to support this category as a positive step from them in the near future

HubSpot sales hub- sales organization and monitoring

Opmerkingen: In general, it is an excellent platform that integrates very well with other hubspot sales hub applications, as well as third-party applications, it is very well organized and collects data with which customers can be followed up.

Pluspunten:

HubSpot's Sales Hub is an excellent program for managing and organizing a business's sales operations. Tracking emails, recording phone calls, and keeping tabs on leads are just some of the features available in the CRM platform. HubSpot's Marketing and Service Hub, among others, can be easily integrated for streamlined team collaboration. Reporting and analytics features are also very helpful for monitoring and assessing sales results. In conclusion, Sales Hub is a fantastic tool that I would recommend to any company that has a sales team.

Minpunten:

Although it has many tools, the learning curve can be long, since it has many functions, another negative point is that it can be very expensive if you are in a large company since the cost increases when you have more contacts. Another negative point is that there are functions that are not used, but are included in the plan. it would be nice to have Hubspot today tailored to your needs instead of having pre-built plans with features you won't use.

Hibspot Sales Hub - A CRM with good integration

Opmerkingen: In addition to saving sellers time, the system notifies them if any of their contacts' emails are invalid or have opted out. I really appreciate the ability to use a template when composing an email. Overall, the features included in the Basic plan are sufficient for any business development or account management role in a small business.

Pluspunten:

I have used several HubSpot software, and the sales version is productive what I like is that it is a great customer relationship management tool for both experienced and new salespeople. You have a lot of scope to adapt your CRM to the needs of different departments and teams. I appreciate how simple it is to add new business and contacts and find the email tracking feature invaluable for monitoring lead nurturing and the history of your interactions with them. If you subscribe to the paid version of Sales Hub, you will also have access to a set of features to create automated email sequences that will facilitate mass communication.

Minpunten:

It is an expensive CRM, more suitable for small and medium-sized companies, it is a platform that takes time to get used to, another thing that I do not like is when some parts of the menu are updated and that causes confusion.

Hubspot sales, sales process automation

Opmerkingen: One of the best tools in HubSpot Sales is the insights we get about customer behavior. This has allowed us to adjust our strategies and tactics to ensure that we are offering the right value to each potential customer.

Pluspunten:

As a user of HubSpot Sales, and of other HubSpot products for many years now, I can say that it has a variety of tools. First of all, automating repetitive sales activities has been helpful to me and my team. We no longer have to worry about performing tedious, manual tasks, allowing us to focus on more important and valuable tasks.Plus, tracking and managing leads, contacts, opportunities, and activities is much easier with the HubSpot Sales platform. We no longer have to deal with a large amount of information and scattered data, everything is centralized and easy to access.

Minpunten:

The learning curve if you are not from the Hubspot ecosystem is somewhat long, the adaptation process for new users could be tedious in my experience. Another point that I don't like is that the emails sent to the clients don't look the same as they do in the templates.

Excellent And All In One Sales Management Tool

Opmerkingen: Overall experience with Hubspot is really Awesome. It helped us a lot with sales management. Great tool!

Pluspunten:

- Simple to use- member contact information- and email scheduling

Minpunten:

There is no negative feedback or cons, but I want to give one piece of feedback, sometimes lagging in Building emails from HTML. please look into this on priority.

Wish we had started using Hubspot earlier

Opmerkingen: I wish I had moved from our previous tool (Streak) before. Hubspot is intuitive, just works and it generates good results.

Pluspunten:

1) Grows with you Although it offers a gazillion features and possibilities, just like Facebook, it just grows with you and how you use it. I tend to discover some additional possibilities along the way, even after +6 months of using it, but it always gets better for my use cases. 2) Easy sequences & follow-up The sequences in Hubspot just work. Once set up - which is easy - I can add users one by one, tailor the message a bit and send out. Every mail sent is a mail I otherwise would have not gotten the time for to send it and just gives back results. It's more a sequence praise than Hubspot per se, but Hubspot's approach just works for me. 3) All-in-one The fact that the landing pages can be created very easily, that you can send marketing emails, have chat on your website etc is a major plus. 4) Community The fact they are big makes for a slew of Fiverr guys ready to help me out when in need.

Minpunten:

1) Only community Although I consider the fact they have a large community as a plus, the fact that you sometimes have to rely on the community to upvote features makes that my 'personal' impact on the roadmap is low. Even with a lot of upvotes there is no guarantee that Hubspot will alter the product. 2) Constant changes in pricing & feature lists I have recommended others to use Hubspot for their features in a specific pack I use. However, pricing & features change so I sometimes mistakenly try to get people on board whilst pricing has gone up or features are missing for the acceptable pricing. 3) The neverending upsell It makes sense that with more needs, more tools can be of assitance. But in Hubspot's case, there is a lot where we can still grow and where they can still charge me more. An acceptable all-in-one pricing would be welcome, because for now I do not use some features because of the big pricing gap.

Overwogen alternatieven: Customer.io en Intercom

Redenen om voor HubSpot Sales Hub te kiezen: Streak was perfect as a Gmail add-on. But it missed some features such as sequences (repeat emails).

Overgestapt van: Streak

Redenen om over te stappen op HubSpot Sales Hub: We had a startup pricing benefit via our collaboration with an accelerator which lured us in. Knowing what I know, even the full pricing would have been well worth it.

Hubspot Sales Hub is great marketing CRM but lacks in comprehensive sales engagement.

Opmerkingen: It's better for marketing. The tracking of prospects and stages of their progress in a pipeline is negligible. They have what's called the "Deals" section, but when dealing with a true Enterprise client, there is a significant amount of detail that needs to be tracked and Hubspot is not capable of handling this type of sales process. Another issue is keeping track of work that needs to be done. For example, we were taught by HubSpot to use the "Tasks" center for keeping track of activities or future actions. Well, if you schedule a follow-up, and the day comes that the follow-up needs to be completed, you are instructed to just change the date doesn't he follow up to keep that activity at the top of that prospects feed. Otherwise, it gets lost in the activity feed for that client. There is no pipeline that you can create for accounts you are working on. Their workaround is using the deals section, but the deals are then used by management to track forecasting and other numbers. Personally, I feel there should be a completely separate module that houses the different stages as opposed to this. Customer service is great and that's about it.

Pluspunten:

I like Hubspot for the simple fact that it's aesthetically pleasing. Its basic functionality is easy to learn and customize the platform was very simple. I like the marketing capabilities and ability to generate email templates.

Minpunten:

There is a lot that I don't like about Hubspot. For starters, adding people to an email campaign is by far the most painstaking, time-consuming, and illogical process ever created. To be clear, part of the reason is that Hubspot charges you extra to add people faster to a campaign. They know this, and it's their way of forcing you to purchase a more expensive version of their software. For example, when you have finished creating a campaign and you now want to add people to that campaign, instead of going directly to your list of candidates and clicking on "add to campaign" you have to go to the campaigns that you've created, click on add person, and then search by that person's name or email, so not only do you have to have another screen open to know that person's information, but you can only add one person at a time! It takes upwards of 8 hours to add 50 people to one campaign. Secondly, is the ability to customize the "log not, log a call, log email" section. Instead of the system tracking when a call has been completed, or an email sent, in order to get "credit" for that email or phone call made, you need to perform an additional task by click on the "log call" feature for the system to actually capture a logged call. This is incredibly annoying as your doubling the tasks. This section also isn't customizable. Therefore if for example, you want to message someone on Linkedin you cant go back to HubSpot and log that message. There's no way to track that message.

Great for SMBs! startups can't afford it but still great!

Opmerkingen: Great tool overall for Sales teams. A little more expensive that the traditional startup CRMs like pipedrive but still amazing

Pluspunten:

It's extremely easy to use, and Hubspot Sales Hub was what we needed. Easy to create pipeline stages, lifecycle stages, and activities.

Minpunten:

The only con I found is that there is no real way to connect to marketing hub to communicate lead scoring or lead grading. We had to do that manually.

Overwogen alternatieven: Zoho CRM

Redenen om voor HubSpot Sales Hub te kiezen: It was just more powerful than those at the time I was using it

Overgestapt van: ActiveCampaign en Pipedrive

Redenen om over te stappen op HubSpot Sales Hub: Zoho CRM looked good but I thought it was too basic

Excellent CRM with addons that just make it better

Opmerkingen: Very happy with our investment in HubSpot and we are now taking full advantage of many of its time saving features.

Pluspunten:

I found HubSpot to be well designed and highly intuitive.

Minpunten:

I have had some issues with how documents are managed and I did have a request for the ability to add customizable task definitions which would suit our workflow better. Not sure if I should be proud or pissed when they added the option to the upgraded version of HubSpot.

Awesome product, absolutely terrible onboarding experience

Opmerkingen: HubSpot Sales Hub is a great platform, but their onboarding process is probably the worst I've experienced from a SaaS provider. So I'd advise you against using the software if you want their help in getting the software up and running quickly.

Pluspunten:

Ease of use and automation capabilities.

Minpunten:

The onboarding experience. They insist on charging for onboarding support, but don't really give you the support you need and completely lack ownership over the process.

Overwogen alternatieven: Zoho CRM en Pipedrive

Redenen om over te stappen op HubSpot Sales Hub: Ease of use and level of automation by design in the system.

HubSpot Sales Hub is One of the Best Values in Sales Management Software

Opmerkingen: Very easy to get up and get going quickly. Very easy to manage the vast majority of small and medium-sized companies sales needs.

Pluspunten:

HubSpot has made simple what Salesforce has complicated. For companies such as ours, Salesforce is overkill. HubSpot gives you everything you need to keep track of sales.

Minpunten:

I think there could be some improvements in the business intelligence arena. I am not expecting Tableau or Domo, but there could be some work done here.

Overwogen alternatieven: Zoho CRM

Redenen om over te stappen op HubSpot Sales Hub: HubSpot has the better reputation, and it seemed more professional.

Easy to use, shortest deployment and powerful results

Opmerkingen: Highly recommended for organizations of any size. Each company will find a great combination of Hubspot modules and versions. The product is easy to deploy, understand and use.

Pluspunten:

It's easy to implement and a couple of months is enough. The user interface helps a lot in the adoption process. Trainings are more or less short as users feel confortable doing basic tasks very easily from day one. Support is excellent always in native language and very quick.

Minpunten:

The core of the CRM which is contact management is very powerfull. And when combined with Marketing hub it is unlimitted powerful. Probably, some bundles are too expensive for small companies.

Overwogen alternatieven: Dynamics 365

Redenen om voor HubSpot Sales Hub te kiezen: Price

Overgestapt van: Dynamics 365

Redenen om over te stappen op HubSpot Sales Hub: Pricing, features, easy to use, scalability

Intuitive and cost effective CRM

Opmerkingen: We love this solution for monitoring our client engagement!

Pluspunten:

The system is easy to use, and input data, which is great for any small business looking for a CRM that is free.

Minpunten:

There has been some reduction in functionality in the free version, however it far exceeds any other free CRM.

Overwogen alternatieven: Insightly

Redenen om voor HubSpot Sales Hub te kiezen: Looking for a more cost effective option.

Overgestapt van: Zoho CRM en Insightly

Redenen om over te stappen op HubSpot Sales Hub: Same functionality for a better cost.

"End to End Sales CRM tool HubSpot, Many Integrations & Workflows"

Pluspunten:

One of the best and easiest CRM available in the market. Dashboards, Automation, Sales module and many more features which makes the work more easy.

Minpunten:

There are a few flaws in CRM automation module. Need to address which definitely adds to this great product.

Overwogen alternatieven: Freshsales

Overgestapt van: Zoho CRM

Redenen om over te stappen op HubSpot Sales Hub: Seamless Integrations

It does what it should - unfortunately Im just not a fan.

Opmerkingen: Its great because everything is in one place but its also not the best user experience because everything is in one place. It gives the feeling of a puzzle where all the pieces sort of fit together but not quite.

Pluspunten:

It works great in terms of keeping track of opportunities, leads, customers etc. I also like that you can log (and track) your emails, notes, calls, and the like. Pretty much everything, which is super valuable. It creates a contact and company/account overview that is visible to colleagues which makes communication easier and ensures that everyone is on the same page. This is particularly great if an account is passed from one person to the other or a colleague is not available to give you the run-down.

Minpunten:

- There is this general issue I have (or struggle with) when it comes to Hubspot is all the different tools that they have and how they all sort of work together but also maybe not. And its sometimes hard to know which "hub" you are in and whether that communicates with other places. - Relevant to the previous point, the pricing structure that comes with it is also not seamless, definitely not a nice user experience. It's like buying fruit at the market but you get a pear and an apple but there's also a larger apple, but have you also considered taking a look at our melon offer? and so on...

Essential for Our Business

Opmerkingen: Overall, Hubspot Sales Hub is a key player in many of our core business functions. Hubspot has become so integrated into our day-to-day operations that all new platforms we intend to use must first prove that they can seamlessly integrate into Hubspot Sales Hub.

Pluspunten:

Hubspot Sales Hub is part of the robust Hubspot suite, which is well-known for its numerous features and extreme customization capabilities. Our sales teams (and many other sales-adjacent teams) use this platform's Lead Management, Contact Management, Sales Enablement and more every single day with fantastic results.

Minpunten:

Like almost all other Hubspot tools, the customization tools can be quite intimidating for new users. While I was not involved in the initial launch of our Hubspot Sales Hub, I can imagine that the go-to-market process could be challenging with the number of tools at your disposal within this platform.

Great product for email tracking!

Opmerkingen: This product greatly increased my sales volume, being able to see when my email was read, and when links in the email were clicked was really a priceless tool.

Pluspunten:

Easily track emails in Microsoft Outlook or Gmail. - customer service responds to your issues, tries to help resolve in a timely matter I remember that I had an issue with their notifications once, where they wouldn't show up on my phone unless I turned my computer off; I submitted a request for them to fix this, explained that I didn't turn my work computer off ever, but still needed to get notifications on my phone, and they fixed the issue within a few weeks from my original request! I was completely shocked that they took care of this for me, all of my co-workers said they were now getting notifications as well!

Minpunten:

There was a short period of time where they didn't have a cell phone app, but that's not the case any longer. There's really not anything not to like if you pay for the service; my work paid for my premium account, and Hubspot quickly resolved any issues I had.

Ease of functionality and reliability

Opmerkingen: The ability of sequences and setting up calls and other tasks to project the stream of to-dos in a given week/month.

Pluspunten:

Tasking system for reminders and follow-ups, then the ability to run reports from tasks and emails.

Minpunten:

like any software, there are some hiccups in updates and bugs but that is to be expected! They do a great job in response and fixes.

Non-Profit Excels with HubSpot

Pluspunten:

I like that HubSpot practices what it preaches. They educate customers (and the public) in inbound marketing techniques, the very techniques they're using themselves to earn customers! The product itself is easy to use and intuitive. Whenever we think up something we want to do (a specific tactic or approach), we always know that HubSpot can accommodate that idea. What I like best is the seamless way in which we can manage all of our blogging, website, social media, and enews all in one platform and see all of the analytics in that same place. Everyday we are logging into Hubspot to schedule social media posts, blogs, edit automated workflows, and more. Other staff use the tool for a monthly touchpoint email they send to their lists of contacts. And weekly, we send our FatherSource enewsletter from within HubSpot using the email templates. Further, HubSpot integrates with our Salesforce CRM, and provides valuable information to our sales staff, which can help them better help our customers/potential customers. We assign leads that come through HubSpot and feed into Salesforce for personal follow-up from NFI staff.

Minpunten:

As for what I like least: nothing! Seriously. We couldn't be as successful as we are today without this tool. We have two people managing our marketing and Hubspot acts as a third person. Before HubSpot we were using Constant Contact, The Raisers Edge contact database, Blogspot, and Blackbaud Net Community for our website, and posting separately on twitter, Facebook, and linked in. Now we can do all of this in one place! If I had to choose one thing I like least, it's that there is a not a plug-in for drafting, distributing, and monitoring press releases and incorporating them into overall marketing campaigns. I think HubSpot could help us be more efficient in this way. Fortunately, this deficiency isn't not really a major concern for us.

Great tool that keeps us organized (can get expensive)

Opmerkingen: It has been good. Like mentioned above I would enjoying seeing a simpler version of the tool that gives growing teams the tools they need. Something between the Sales Pro and the free sales tools.

Pluspunten:

I love being able to get a quick view into the actions of our sales team. As the Marketing Manager, I am constantly handing leads to the sales team. With Hubspot, I am able to track the progress of that lead to ensure things continue to move in the right direction.

Minpunten:

The thing I like the least is that it seems like Hubspot is adding more features and functionality however they are adding them with the bigger companies in mind. We are a growing company that likes to employ more of a start-up mindset. So when features get added that don't matter to our team we are still subject to the subsequent pricing changes.