SimplyBook.me reviews

Amazing software at an amazing price, FREE!

Opmerkingen: I don't use their booking page but I do embed the calendar into my website so everything stays on my site. I personally like how some other calendars look but overall, I can't complain. I was able to customize it to my liking and it sends austomatic email reminders to myself and the people who booked the time. It was very straightforward and it has been used and tested a lot lately and I am very impressed.

Pluspunten:

Being able to customize the product to match my branding was the biggest challenge while I was trying different online booking softwares. SimplyBook.me was the only one that allowed color customization on the free plan. So, I figured the rest would not be good. Boy, was I wrong! This software has gone above and beyond what I expected for a free online booking calendar.

Minpunten:

The only thing that I am not 100% satisfied with is the look. If I could change the layout of the calendar that would be amazing but for the price, I can't compain and everything works as it is supposed to or better than I expected which is wonderful!

Overwogen alternatieven: YouCanBook.me, Calendly en Fresha

Redenen om voor SimplyBook.me te kiezen: I was paying monthly for something that I wasn't really utalizing and I wanted to find a cheaper option. I am still trying to grow my business, so I don't have too many online bookings yet, so I felt like I was just trowing away money each month. I liked the look and functionality of YouCanBook.me better however, I love the customization and price of SimplyBook.me and that is why I made the switch.

Overgestapt van: YouCanBook.me

Redenen om over te stappen op SimplyBook.me: The ability to make some many customization in order to match my brand colors and it was free. In my opinion, there is nothing out there better.

Highly Efficient and Easy to Use: My SimplyBook.me Review

Opmerkingen: Overall, I've been very pleased with my experience using SimplyBook.me. It has made managing my appointments and bookings much easier and more efficient.

Pluspunten:

SimplyBook.me is an incredibly user-friendly and efficient booking platform that makes it easy to manage appointments and bookings with clients. The interface is intuitive and easy to navigate. It also integrates seamlessly with my existing calendar and email services.

Minpunten:

The only downside to SimplyBook.me is the cost. While the fees are reasonable compared to other similar platforms, it still can add up over time.

Not really worth it. Bad customer support

Opmerkingen: Not really worth it. I’ve made some tests reservations but didn’t get a real client.

Pluspunten:

The option to create a “reserve with Google”

Minpunten:

Customers support. The site is not really intuitive

Its a powerful marketing platform and also helps with brand building not just a booking website !

Opmerkingen: Writing this review with a sense of gratitude to the people at simplybook.me .

Pluspunten:

We offer a variety of services from hourly bookings to memberships and workshops. The booking platform offers so much flexibility to automate and report all of this in a meaningful way. It gives our customers a seamless experience and makes us look professional. Things like issuing passes for workshops with QR codes really help build our brand and create that perception. For a small organisation like ours it helps level the playing field with some big players who offer such things.What’s even better was never had a plan to introduce any loyalty programme but on seeing the feature available decided to introduce it . We slowly moved from seeing simplybook.me as an admin platform to better manage ourselves to seeing it as a powerfull marketing platform which would improve our sales . things like adding book now buttons to social platforms and google business listings do just that.Our Favourite feature was shared resources which helped us list a Turf facility which could be booked in so many different permutations and combinations depending on numbers of people involved and activity it is used for.

Minpunten:

Our only request to the team is to come up with more integrations to CRM and accounting platforms . At present we use google calendar sync and a few Zaps to push data to our CRM and the accounting part involves some effort to move to our zoho books software.

Overwogen alternatieven: Calendly en Acuity Scheduling

Redenen om voor SimplyBook.me te kiezen: It did not offer the ability to issue discount coupons and charges were much higher and linked to number of staff / service providers /facilities. It offered a great sync with the CRM we love - Zoho CRM so we adopted it naturally. We use all other ecosystem products like zoho books , zoho social , zoho sales IQ etc.

SimplyBook.me Review

Opmerkingen: I've had a good overall experience with SimplyBook.me. The software has many features that can assist me manage the business of my clients and simple to use. It has made it possible for me to interact with my clients, organize the funds, and streamline the booking process. The customer services staff is also very good and always willing to assist or answers our questions.

Pluspunten:

I appreciated how simple it was to use and set up SimplyBook.me. The functions were simple to use, and the user interface was quite intuitive. The system's high degree of customization, which allowed me to alter the booking page to suit the needs of clients as a business, was another feature I enjoyed. I really loved how easy it was to set up the system and begin going with it.

Minpunten:

The price plans of SimplyBook.me are extremely expensive when compared to those of some other appointment scheduling software, which is their major drawback. Also, there is no option for a free trial, which can make it challenging to determine whether it will meet your demands.

One key thing

Pluspunten:

This maintains all the key features that every other booking site I’ve used has (I’ve tried several for my business over the years) and all the essential functions work flawlessly and as expected :)

Minpunten:

As you may have noted, I work in the music industry. In this industry, & I’m sure many others as well, contracts and signed paperwork is something that is essential and very important. The one thing I need that would make my search for the PERFECT booking site for me is the ability to integrate contract signing into bookings. If my customers could sign our terms and agreements and read it before booking or even after so they know how we structure our rights for recordings it would make things a lot simpler and transparent for my clients. P.S honeybook was a contender because of they way they integrate contracts and invoices, something like that

"SimplyBook.me - A Convenient and Efficient Booking Solution for Everyone"

Opmerkingen: SimplyBook.me is a great service that makes it easy to manage appointments, bookings, and customer data. The user interface is intuitive and user-friendly, and the features are comprehensive and easy to use. The customer support team is knowledgeable and helpful, and they are always quick to reply to inquiries. I've been very pleased with the overall experience I've had with SimplyBook.me, and would highly recommend it to anyone looking for an online booking system.

Pluspunten:

I like that Simplybook.me is easy to use and offers a lot of features that make managing bookings and appointments easier. It also has great customer service, which makes it a great choice for businesses. Additionally, it integrates with many popular payment gateways, making it even easier to manage payments. Finally, the pricing is very reasonable, making it an affordable choice for businesses of all sizes.

Minpunten:

The least liked aspect of SimplyBook.me is that its user interface is not as intuitive as some other software options. Additionally, some of the features are not as customizable as with other software options, so it may be difficult to tailor the software to meet the specific needs of your business.

The software we wanted to commission all in one place!

Opmerkingen: Would highly recommend it, it's taken a huge part of our booking hassle off our shouldres.

Pluspunten:

easy to use, quick integration, countless features

Minpunten:

We were on the free account, which expries every 30 days. There is no notice given before the expiry of the subscription to renew. I guess for the paid services, there must be an expiry notice given.

simplify your life

Pluspunten:

it reminds every single thing all the booking daily activity .

Minpunten:

if we forgot to tell that we need to go somewhere then we loss .

SimplyBook.me review by Jen

Pluspunten:

This product is very easy to use from both ends and it is a simple process. What's great is that a version of SimplyBook.me is free and it's actually functional. If we had to we could use it continuously. I favor their calendar over more expensive products.

Minpunten:

Actually I don't really have anything to write in this column.

I did my research and found a great fit!

Opmerkingen: My experience has been awesome! I was able to seamlessly set up my site with ease, set up my payment processor and have a beautifully designed live booking page for clients to book. I highly recommend this for small businesses and providers who accept appointments.

Pluspunten:

I love how user friendly this software is! I found the video tutorials very helpful and the customer service was prompt and friendly. I appreciate how they would always send article links to refer back to after the chat and would email me when we got disconnected. I also love the booking site themes to choose from, they are all very well designed.

Minpunten:

If I had to give one improvement it would be to allow users to get more than three custom features with the first upgrade tier. I would have loved to get five to test it out, and would have definitely upgraded once my business bookings began. The jump from three to unlimited is a big jump, maybe offer a tier in between for new subscribers. Other than that the software itself is pretty amazing.

Overwogen alternatieven: Wix, Square Virtual Terminal, Acuity Scheduling, Mindbody en Shopify

Redenen om over te stappen op SimplyBook.me: The easy links to a payment processor, allowing different service providers with different services, including a booking site, and access to create an intake form. Also, integration with social media was a huge one!

Lots of Features but more limited than we were told, and Customer Service is not good

Opmerkingen: Not good, huge waste of time.

Pluspunten:

I found it easy to set up and look pleasing for my website.

Minpunten:

We do not require prepayment to book an appointment. However, we offer a 20% discount if the client prepays. With that offer, we get a much higher show rate. Originally, I was told this was not an issue. However, after hours upon hours of setting up the program I found that I cannot offer both options. If we require prepayment for the discounted appointments, it now requires payment for the non discounted appointments. So basically, I cannot offer how we do business. Customer service is terrible, because it is only by text. They will not let you call. Forget all the money we wasted; I am more upset about all the lost time.

"Years ahead of it's time thanks to an ingenious underlying database design."

Opmerkingen: Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system. Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above. Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Pluspunten:

SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST! Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Minpunten:

"Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet! "Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines. "Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

The site is simple to set up and you can instantly take bookings and love the Book Now link

Pluspunten:

you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day. Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations. Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.

Minpunten:

there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works. I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me. Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.

Very wide set of features with a great pricing model but poor API support.

Opmerkingen: The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar). The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere. Your team could spend time and money encrypting all your data yourself before it gets to Simplybook.me's servers but it just makes it painful to use compared to other services out there that offer this out of the box.

Pluspunten:

They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it. The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.

Minpunten:

They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for. Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc. It looks like their feature set is growing but the API capacity is not.

Reliable and functional booking software

Opmerkingen: I started with a free plan, and have loved it. I recently upgraded to a subscription, and it's great too. I looked into other options, but SimplyBook seems to offer the most flexibility for our specific needs.

Pluspunten:

I've never had an issue with the site being down, and customers have found the booking process easy to use. I love the custom translation features which allow me to set the exact terminology for my specific business. I've use this for about 5 years, and we love it.

Minpunten:

When we set it up, it definitely took some learning to work out how to make it work for us (special day schedules only). But now that it's up and running, it hasn't skipped a beat. I can keep adding and changing things as I go and as our business grows and changes. I would like to be able to set the date that follow up emails go out requesting a review to a later date, as our customers don't receive their final printed product for up to 2 weeks after their booking, so asking them for a review a maximum of 3 days after their sitting isn't very useful for us :-( I'd also love some more flexibility in sending sms or email reminders (eg, email 3 days before booking, sms 1 day before). Setting up our home page (especially images) has taken a lot of trial and error, but it's working for us now :-)

Although not everything works as we would like it to work for our business is it still a great tool

Pluspunten:

Possibility that clients book themselves. Connection to our google calendar. The ease with wich you can add a service.

Minpunten:

Not possible to book for groups, as we use it for planning our guides for farm tours etc. People can book a tour for their group, and pay per head. We really miss this functionality. Also we have different locations people can book (instead of performers, but we use the performer tool), and it is a lot of work to plan the opening hours per location/performer (we close most locations for 5 months in winter) We cannot send a reminder more than 3 days before the appointment. For us 7 or even 14 days would be better.

Refuses to look at features that are obviously necessary

Opmerkingen: I am using this software very reluctantly because my other software wasn't handling another feature very well and the Customer Facing front end wasn't very nice looking. But in doing so I gave up my Deposit feature from my other software company with all the automated payment processing feature and accounting features. With SimplyBook.me there are very unprofessional workarounds and they force the usage of other software products like QuickBooks to do the invoicing, payment processing and to perform the accounting abilities SimpyBook.me should be able to do. I have outlined in detail how this could be accomplished in the past but have been ignored each time I have brought up the issues of not having the Deposit feature. I get a lame answer of it's a lot of work, there are issues with PayPal, there are rules.... etc. If there were all kinds of issues with getting the Deposit feature implemented with many of the other products out there, I hope I don't have to name them, then why are they successful in implementing the Deposit feature!!!!! They just don't listen to people.

Pluspunten:

Customer facing booking system ability to book their service

Minpunten:

This system does not accommodate for a booking deposit fee. Every other online calendar booking system out there has this feature but they don't have the other features that SimpleBook.me as. I as a prospective customer have been asking for this feature for over 3 years now. I have not moved to SimpleBook.me because of this missing feature. They have everything else I need but this one feature!

Simple, Reader friendly, Cheap, and Staff courtesy and efficient with any problems or questions

Opmerkingen: Printing out or having the opportunity to do so
Graphs and scales color coded
Simpy to use and cheaper, the text messages/emails are sent to remind the person of their lesson
Cost Effective, I have searched other software and yours is the cheapest and the most reliable

Pluspunten:

What I like about the software is that you can print to an excel document/or PDF A requirement of my program is to show graphs and attendance, your software does that automatically and the graphs are clear, color coded and easy to read. This software is improving every year, with add ons and custom features, Always seeking ways to simplify the software to accommodate clients like myself. The software is not time consuming and has been benefit towards my own program

Minpunten:

One least con: is payment method. I use this software for my program as stated, I have to ask my boss to use his credit card for the business . Suggest if possible to be directly invoiced each time wanting to make a payment. like a subscription or text messages added on.

More Opportunities for Growth

Opmerkingen: Beneficial, but frustrating at times. The help center really is not much help. For those of us who aren't incredibly tech-savvy, having a go-to call center to help talk and walk through issues or questions would be very helpful.

Pluspunten:

The overall look and feel of the software is great. Inviting, educational, (for the most part) user-friendly. There are features of this software that are not offered anywhere else which is a plus!

Minpunten:

The customer service is awful. You get generated responses and rarely does the team provide answers that actually fix or aid in the issue. There's also very little room for softwared update recommendations. Multiple times I have requested / suggested developers add options and received responses like 'this is not something our developers can manage at this time'. The parameters of features in the software are also almost TOO specific. Multiple times, we have had clients unable to book appointments because something on the backend didn't match up with availability. It's caused a few issues.

Great software for booking

Opmerkingen: We run a fablab where user can book timeslots to work on specific machines (lasercutter, 3d-printer, etc.), subscribe to some training or classes. We will soon implement the membership and payment option, so the system will have the control over who has a valid membership.

Pluspunten:

It has a great level of scalabibility: we started with a free plan to give it a try and turned out very efficient. The technical support is incredibly responsive via chatting, efficient and friendly. They always solutionned my issue almost instantantly. It has a lot of nice integrations (Google Calendars, facebook, etc). You can embed the booking widget in your own webistem, or use the simplybook .me website fro your company.

Minpunten:

The old widget is the only widget which has a look and feel which fits with our own website. I am afraid it will be soon discontinuied. Please develop some more theme, sober and neutral!

I have been using simplybook.me for my student practical hours and I LOVE it!

Pluspunten:

Simplybook.me offers a free monthly option if you have 50 bookings or less per month. I have been using this option to try out the program while I'm a student in a Massage Therapy program. This has been a great tool to book clients for my practical hours and I have had many clients tell me how easy it was to book their appointment online, or that they love the option of booking appointments at their convenience. It's been a great way to start building my clientele and I will definitely upgrade to the full paid version once I am finished my schooling and open up my own practice. There are so many additional features that simplybook.me offers that I'm excited to add to my online website when I upgrade. The website is very user friendly and I have recommended it to many of my colleagues already.

Minpunten:

I would prefer if the free version would offer the text message confirmation and reminder instead of the email alerts because not nearly all my clients check their emails on a daily basis, but they do check their phones. I recognize that this is an upgrade option, but as a student, my funds are currently limited.

Great for Small Businesses who are growing

Opmerkingen: With simplybook.me I can move appointments around easily and not have a paper schedule that looks a mess. I can easily see if I've reached my maximum clients for that day with one quick glace, so I don't over book myself. And I color code my clients if they showed up or not and I can just look for "no show" or "late cancel" or "inclement weather" patterns.

Pluspunten:

I found it super easy to learn how to use. I love the e-mail reminders. That was one of my main draws to it. Not only does it e-mail my clients, but it e-mails me too so I can remember to leave the house on time. Because of the emails as well, my "No Shows", or "late cancels" have reduced. There is a less chance of "oops I forgot!". I also like that I can access my clients info in case of a snow storm and I need to call to check in on them or tell them I can't get into the office.

Minpunten:

There isn't a lot I don't like about the program. If I accidentally hit the "back" button, it'll take me out of the program, but that's user error really.

I really like it

Opmerkingen: It is a perfect system to let my customers look into my schedule and that they can be very autonomous about booking and looking into possible dates to book. I actually almost use simplybook.it every day and really like it! Thank you very much :)

Pluspunten:

the easy design, that you can change dates quickly, the features,

Minpunten:

it is a little complicated, as you can change 3 different time schedules, I always need some time to understand the system again, when I want to change something. I would love to have a feature, where my customers could see the dates that have been booked already (for example in a grey colour, so that they can see, what would have been possible to book on that very day). Things that could also be improved: The german translation could be better An app would be nice

First Class

Opmerkingen: The main benefit is worldwide access to the diary, notifications are great and Income has grown substantially.

Pluspunten:

I have been a client of Simplybook for over 10 years, first in my role as a Golf Coach, and now I run my wife's online diary via Simplybook. The system has grown and grown, expanding its features and make the system more and more user friendly. What I like about Simplybook is, if you have a question they are very quick to respond. The software is pretty simple to use, I can control my own diary online and reach out to clients from many countries. I offer telephone readings and simply book has allowed my business to flourish. Thank you Simplybook.

Minpunten:

There's not a lot I don't like about the system, the have been issues, that always get resolved. I personally would say there are too many features, but you don't have to use them.