Pabau reviews

Highly recommendable software for clinics and groups of clinics

Opmerkingen: Superb

Pluspunten:

The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly. After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.

Minpunten:

So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.

Pabau software does most things well

Opmerkingen: It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software.
Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it.
Customer support is below par. Should have a live chat or phone line to call.
A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated.
The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe.
Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately.
A ticket system that shows other client's concerns or questions would have saved a lot of hassle.
User's forums, blogs, FAQs, Q & As are available but not shared when you come on board.
Having a widget isnt suitable for all sorts of web platforms.
Referral tracking is especially difficult when customer processes are handled putside your existing platform.
Would have like to integrate a diferent payment processor rather than being limited to skype
As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives

Pluspunten:

A lot of features. Before and after pictures A lof of templates to choose from. Support team willing to integrate any pdf form and help customise to your brand

Minpunten:

Customer support not always accessible. Would have preferred a dedicated number to call, opening hours etc. A lot of communication is via email or a request for a call back. Not suitable when the software isn't responding or you need quick fixes. Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations Ipad necessary for patient journeys function

I am holding my breath they will debug the software, but I won't be able to hold it much longer...l

Opmerkingen: Again, excellent customer service. I SO badly want them to figure it out, but I am afraid if they don't figure it out by the end of the month, I will be forced to move platforms, which is Incredibly disappointing and time-consuming. I will contest my credit card charge if it's not sorted out because they have delivered a faulty product that does not function.

Pluspunten:

Great customer service. In THEORY its a great software with SO many amazing features. But the bugs make it IMPOSSIBLE to use in practice.

Minpunten:

You can't use the software because the bugs make it impossible to chart and schedule. These are the main ingredients to running a clinic.

Great for managing multiple services

Opmerkingen: Pabau have helped us manage multiple items in one place.

Pluspunten:

We have a busy practice with 30+ practitioners and pabau makes it easy for us to manage their schedules and see all of the patient details in one place for ease of managing their care alongside their admin.

Minpunten:

I think the patient portal could do with some improvements as the online booking tool is clunky in comparison to other booking portals. Also it would be great if we could integrate the invoice and payment system with square as we tend to duplicate sending payment links with creating invoices on the patient's account for their records.

Why I subscribed to Pabau

Opmerkingen: The on boarding and training team have been very professional and prompt with correspondence.

Pluspunten:

There are many features I could not find in other software. Particularly the use of consultation templates to reduce note writing time, photography with the assistance of stencils to always obtain the correct patient view (very good for before and after photos), integration of drug look up, the ability to assign permissions for data view amongst staff and online booking. Everything is customisable. There is a whole suite of tools to match the demands of my growing business.

Minpunten:

I would have preferred the option of a free trail period to play around with the application pre subscription. However, I can see that I would have flounder without the online training provided. There is a learning curve steeper than other applications.

Great software

Opmerkingen: I need to get accustomed more with it, but overall so far I have had a good experience. Thank you!

Pluspunten:

The software without doubt is vast but pretty much intuitive. After the initial training all made much more sense and if in doubt I can always watch again the recordings. What I like the most is the integrated function to make your own marketing campaigns and the loyalty points you can give to your patients when they refer friends, without counting my practice is now paperless and I don't have to take folders with me in different clinics!

Minpunten:

I would have preferred if the payment system could offer more methods rather than just Stripe. This might be something the developers can look into it.

Has great potential, but riddled with expensive bugs. Hoping Pabau 2 is better

Opmerkingen: System has great features, but cumbersome and riddles with bugs . Tempted to switch to another system, but am hoping they get right with Pabau 2.0. I'm hoping Pabau 1.0 was a learning curve and they'll deliver a new system with less expensive and frustrating bugs.

Pluspunten:

Loads of terrific features. Loads of potential

Minpunten:

Riddled with software bugs, particular the financial side. Invoicing, credit notes & vouchers. I've suffered financial losses as result.

One stop shop!!!

Opmerkingen: The reporting functions are a game changer!

Pluspunten:

Pabau is intuitive, user friendly and packed with features. We have researched the top 10 practice software programs and it by FAR out ways all the rest. SO EXCITED

Minpunten:

We are only in the early stages of use but so far have not found anything that we don't like or can't find a work around for.

New User Review

Opmerkingen: as I’m new to Pabau and I have only scratched the surface but I already know that once i utilise all the functions (especially the marketing features) my business is going to grow so that I can do aesthetics full time.

Pluspunten:

I’ve tried several platforms for managing appointments, consent forms and clinic notes and i felt that they always lacked the marketing aspect. Pabau has everything under one platform and I especially like the client loyalty scheme as I’ve tried loyalty card which didn’t work as client were constantly loosing them to forgetting to bring them. I also like the marketing tool as i had always wanted to create a monthly news letter but didn’t know where to start. Looking forward to growing my business with Pabau.

Minpunten:

I would be good if there were bite sized tutorials available on line to help set up the system and also to help clinics make the most of this amazing platform.

Best CRM and scheduling system for physiotherapy clinics

Opmerkingen: With Pabau we have been able to focus on growing the business and stay in touch with our clients.

Pluspunten:

Easy integration with my business. The system provides good communication with my clients and saves me time.

Minpunten:

Initially the marketing tools were not easy to use as I am not tech savvy, hoowever with the help of the friendly staff I am now able to use it with ease.

Great clinic software overall

Opmerkingen: We are able to easily record clinical data with Pabau, and able to use the CRM function to gain an understanding of our patient demographics. The support is exceptional

Pluspunten:

Ease of use, functionality and useful marketing tools. Support team is very friendly and approachable. The software is feature-rich and the company continues to innovate and push the boundaries.

Minpunten:

Lack of chat function to be able to communicate in real time with reception and other clinic rooms. This would be a great addition. Lack of integration with my preferred histology lab. The software has gone down a couple of times, which is a real problem as we rely so heavily on it for consent taking and clinical notes. Having a backup in place fro when these outages happen would be good.

Webinar

Opmerkingen: I really want to be able to understand and use the features properly to full capacity but I don’t have the time

Pluspunten:

The features, service, security and patient management

Minpunten:

Setting things up and can’t revert back when I make a mistake Figuring things out and seeing patients is very timely and complicated

Honest feedback

Opmerkingen: Poor, disapointing. The day the trainer was an hour late was a sign of things to come. Wish we would of never signed up

Pluspunten:

Nearly nothing with the exception of recalls

Minpunten:

everything, literally nearly everything. I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.

Great software - good online training - quick online chat answers

Opmerkingen: In general is good, quick online chat, great online training, system works well and covers a lot of areas needed to work.
It could definitely improve on the way the forms are set up, have more flexibility there. Another area of improvement is again the online chat, making answers more user friendly, not so much it based.
There are still some areas that need some twitching (forms flexibility / prescriptions not linking to inventory / Xero integration) but so far Pabau has showed that they do understand user needs and make sure they react to feedback, hence me doing this today.

Pluspunten:

The way the have been able to ensure that they users learn - the online trainings are really good. [SENSITIVE CONTENT HIDDEN] is amazing!

Minpunten:

Customer support - it is not possible to talk to the developers and that means that customer services responses are fast but limited to repeating what the developers tell them in it terms that are little use to those with no it brains. I was having a problem with Xero integration and the answers I was getting were limited, it took a lot of research from my part to work out what they meant and how to make them work, still there is an error showing up and the answer I got was : "Despite all the errors and information you can see, the system will never sync a Bank Account code full stop." Not helpful at all, I am sure they could do better as I can imagine a lot of people asks these same questions. I could give you a document with the correct steps of how to do it now.

Infuriating and nonsensical

Opmerkingen: Abismal

Pluspunten:

It brings the team closer together, we love to talk about how awful it is and we can all bond over how it makes little to no sense. A common enemy if you will a frustration and thorn in our collective sides.

Minpunten:

I don't think there is enough space in this box! The booking tool is clunky and makes no sense, ideally you would go onto a patient profile then from there should be able to see times and dates etc. Currently you have to select a time slot then the patient name, which highlights that no one who works to create this software have ever made a booking with a client. They change their mind all the time in the booking process, so if they do ask for another date you need to remember their name to re type it in. Makes no sense. The packages should have different tokens - for example a package contains 3 of one thing

Comprehensive yet simple to use

Opmerkingen: All good.

Pluspunten:

Pabau software covers absolutely all our needs for a medical spa. We feel fortunate to have found a software that covers our requirements and more. As our business grows we find the software even more helpful to keep on top of bookings and medical records.

Minpunten:

The software is good, no complaints but it would be nice to be able to pick up the phone and speak to someone when we have a problem and don't understand anything so that they can talk us through it.

doctors practice

Opmerkingen: The paperless system is fantastic. We are a doctors practice and its a very busy practice. The system works extremely well. It saves time, its colourful and its extremely easy to use.

Pluspunten:

We are a small business with a staff of 5 and the system gives us all equal information at any time . Any of us can pick up on a lead and take over. Its calendar is fantastic as you can see at a glance the type of patients booked. It is a paperless system which has saved us hours of scanning in notes. You either right or left click on a patient booked to have access to there information. Its possible to do templates to personize the letters. Its also just so easy and logical to use.

Minpunten:

The least favourite aspect is the help line contact via Email. It is a very good service but i do miss the face to face aspect when you have a problem or a phone call with some one to explain your problem However I will admit the glitches we have had have all been sorted quickly either in minutes or days. We had a problem putting the GP details on patient files but Pabau fixed this .

Webinar training

Opmerkingen: My overall experience has been very positive and I love the product. It saves me lots of time regarding admin and my patients love it.

Pluspunten:

I paid for the integration and it was worth every penny. It was so super easy. I had great training at the beginning. The system is so clever and does so much that it's worth the money I pay. As a sole trader it has saved me so much time through automation of so many aspects of my business.

Minpunten:

One of the main reason I joined was to be able to process packages of treatment. I can set them up and assign appointments myself from the packages but I am still unable to allow my patients to do so. I take up front payment and, apparently, that is why. I can't understand, why, if someone has already paid in full, they cannot book appointments from the package they have paid for. No one has managed to answer that. I would love a solution to this issue. I would also like to be able to set my diary up with specific appointments times instead of having to force this by creating off blocks every hour. Creates so much work.

Super happy with Pabau

Opmerkingen: Excellent

Pluspunten:

We love using pabau as our clinic software program. We have been using it for over a year for the purpose of patient bookings, managing consultations and documentation. Free training is provided when you start and we have never looked back. Customer service is top notch whenever you need it. Highly recommend.

Minpunten:

The ability to manage appointments for other doctors through your own app.

Great Software

Opmerkingen: Happy!

Pluspunten:

I have been using Pabau previously and I can honestly recommend it. Its a user friendly software with great customer support.

Minpunten:

The changes that have been made removing some quite functional tools that have been available in the past. The clinics should be consulted when major changes are made.

[SENSITIVE CONTENT]

Opmerkingen: online help is not very responsive, they cant seam to pick up a call. I would expect a call center for the amount of the monthly charge

Pluspunten:

better than my previous, other than that not much to rave about.

Minpunten:

reporting is complicated, nothing adds up? so you never know if you are paying the right commission.

Good spec and functionality but completely inconsistent in practice

Opmerkingen: We'd love to had the system but simply can't afford the unreliability

Pluspunten:

The booking, scheduling, automated mail outs and reporting were great for our needs. The in clinic management of the system through the app was really good for our practitioners and the versitility to add our custom patient record was great.

Minpunten:

We never knew if and of the minor developments and upgrades had caused the functionality that was working yesterday to be working again today. In the end we had to devote a whole employee to checking that mail and messages had actually gone to patients and make corrections which the system had triggered anomalies. We found the support team engaging for a period but not very affective in resolving or being aware of the issues.

BPC Pabau Review

Pluspunten:

I like the ease of use and colour coded system.

Minpunten:

I find that pulling specific reports is not easy and more difficult than it needs to be.

Nurse&Needle Aesthetics

Opmerkingen: Pabau staff (especially my onboarder Natalija and trained Joy) have been phenomenal. I’ve asked so many questions repeatedly because it’s quite difficult going paperless but they’ve both been fantastic.
So far I’m loving my experience!

Pluspunten:

This software is an excellent product. Pabau have really thought of everything when creating this software. The features are excellent and extensive and I love how many features are customisable.

Minpunten:

The Pabau software is so big that for someone who isn’t an IT specialist it’s been and continues to be a challenge setting up all the features, forms, booking system etc especially as my clinic has a lot of services many of our patients book multiple treatments so I had to setup a lot of forms etc but once it’s running smoothly (it’s only been live a week) I’m hoping it will making my life a lot easier.

Pabau is now my best friend!

Opmerkingen: I no longer have to cash up, its all there. I love it!

Pluspunten:

Once you have got your head around it, it really does do everything. It saves so much time. Patients can complete their forms at home. It links with gocardless and mailchilp

Minpunten:

I feel it could be easier to add forms etc. It takes a while to get the hand of it.