FireDrum Email Marketing reviews

Ease of Use

Opmerkingen: Simple to send out newsletters whether you have 100 subscribers or 25,000. Their stats dashboard makes it easy to keep up with things, especially what subscribers are most interested in. We have had an excellent experience with this company.

Pluspunten:

I have been using Firedrum Email Marketing for quite awhile. The online software used to be somewhat difficult to work with but the people at Firedrum have made it mush easier to use and more simplistic. They have cut my time sending out our newsletters substantially by consistently upgrading their software. I am very pleased with their ability to keep their service on the cutting edge. I would highly recommend them.

Minpunten:

How difficult the software used to be but it is not any longer. I have absolutely no cons to list for their service.

FireDrum Email Marketing is the Best

Opmerkingen: It's great to have a lot of features with a simple-to-use service with customer support available when you need them.

Pluspunten:

They are helpful and prompt with personalized service at an affordable price. They made what was a complicated process with other companies I contacted relatively smooth and easy.

Minpunten:

I can't think of anything. Their customer support and knowledge are top notch.

Signing up to FireDrum and setting up an email campaign is as seamless and painless as I hoped

Opmerkingen: Ease of sending out emails without much hustle.
It is very easy to manually add lists or to import from third party sites
There are a number of customer care channels that really reduces time spent looking for solutions to problems
FireDrum is generally a good and affordable service.

Pluspunten:

I loved the fact that they offer email templates to ease the creation of email accounts. The delivery rate on our emails was quite satisfactory with the majority of them getting past spam filters. The tutorials that appeared when setting up campaigns were well timed, helpful and non-intrusive. The animated drag drop and preview features really helped the non technical members of the team create professional looking emails within a really short time. The last page where one has to confirm details before publication is a nice touch that I haven't seen in many competing services. It helped us make sure that all details were in order, a lot of mistakes were found and corrected in this final page

Minpunten:

the dashboard is quite cluttered making it hard for a new user to know what they should be focusing on. The bright red bars at the top and bottom of the page aren't exactly visually appealing. I feel that the messages being portrayed in these red bands could be done with a pop up on the site or sent as a form of notification email. While the functionality of the service is on point, the UI badly needs a makeover. I would have loved the free plan to have a higher sending limit. 100 is too low when you consider competitors in the space

Leading Email Marketing Solution

Pluspunten:

I like the engagement tracking features of this tool It makes managing email marketing campaigns easy It comes with lead capture and contact management features

Minpunten:

I have used it without fail and so no complaints about FireDrum Email Marketing

Been using FireDrum for over 10 years and they are best practices!

Opmerkingen: What a fantastic team! the entire support staff, FireDrum goes above and beyond to make sure my team and I are satisfied and that any problems we face are addressed and rectified within 24 hours. We really couldn't ask for a better partner.

Pluspunten:

Our agency uses FireDrum as a solution for many of our in-house clients and we do so with complete confidence. We like that we have the choice of a DIY method or a fully managed, customized service and we can adapt for each of our clients based upon their respective needs/wishes. Additionally, the fact that FireDrum continues to add functionality and value to its software just allows us to pass that value onto our clients. It's not just another email marketing platform...it is so much more. As an example, we now have the ability to implement automated drip campaigns! FireDrum does not disappoint, and the affordability makes it an even smarter choice for us all.

Minpunten:

I think some parts of it aren't labeled logically, but I also feel that is a personal preference.

Great way to manage and analyze email lists

Opmerkingen: This made us streamline into one program, what we were using 3-4 to accomplish. It is much easier and simpler to do it all in one, including images!

Pluspunten:

As someone who owns a small business, we have many clients who utilize email lists. Firedrum is an easy way to simplify the lists, the analytics, and the process of sending and creating emails. It was intuitive and simple to learn, also. We were also able to import contact lists right into the program. It also allowed multi users which was necessary for us. I liked that you can also automate to create email funnels.

Minpunten:

The AB feature is a bit clunky, and could use some smoothing out, but fairly minor.

Firedrum Gets it Done

Pluspunten:

In a world full of email marketing programs FireDrum is the easiest, its not without some quirks but all email programs are.

Minpunten:

Some minor deployment and formatting issues that exist in all email marketing systems.

Highly recommend

Pluspunten:

This software allowed us to streamline expenses and provided a great ROI when we utilized it.

Minpunten:

It took a while to set up and get use to utilizing it's functions.

Excellent soffware that allows you to create, program and configure the electronic mail completely

Opmerkingen: I make the most of my company using current tools. A quality product, long live marketing!

Pluspunten:

Its editable templates, really a practical solution and the Spam filter, guarantees quality and security.

Minpunten:

It is not easy to use, it requires practice and good handling, luckily technical support solves and pays attention in any doubt.

Best service money can buy!

Pluspunten:

Generated massive sales! Results were excatly as projected. Thanks so much!

Minpunten:

Wasn't alot we didn't like to be honest.

The Best Email Marketing Solution

Pluspunten:

I like the lead tracking features as well as management of engagements It makes management of email marketing campaigns easy It comes some some great contact management features.

Minpunten:

So far this product has outdone our expectations and therefore no complaints.

Firedrum is a brilliant marketing tool!

Opmerkingen: Out business sends hundreds of email campaigns each month, and with Firedrum it's a breeze. The uncomplicated system, and the support start always ready to go and aid with any issues, there's nothing we can't overcome. I'd definitely recommend Firedrum. It's a great marketing tool, and it always feels good to know you're supporting a local company. Thanks Firedrum!

Pluspunten:

Fast and easy. Staff are always there to help with any issues. Just a quality product!

Minpunten:

With the number of eBlasts that we have, it can take a while for all the campaigns to load. Also, the new updates have had some kinks that are being ironed out.

Customer Service is night/day better than Constant Contact

Opmerkingen: I used Firedrum at a previous job that was local to Firedrum in Arizona. After relocating to Seattle with a new company, I immediately transferred us off of Constant Contact and over to Firedrum. It was cheaper, more user-friendly and when you call, the guy that answers the phone is able to immediately help you! I can't tell you the headaches I had before and how relieving it is to get an answer in three rings of a phone and somebody that isn't clearly outsourced from a third world country. It's been two years at this job with them and I have nothing but good things to say.

Pluspunten:

Very user Friendly

Minpunten:

With there was a grid system that I could drag and drop pre-made photos in for the correct size and able to link from there.

When problems arise - they might GHOST you!

Opmerkingen: After gettng over the fact that the "free trial" was clearly a way to get a customer to pay for additional services (almost immediately) - a paid for two hour allocation of time was over in - no kidding 15 minutes (I have the emails to prove it). It was so bad that unsolicited, a principal of the company contacted me (a felt good about that) to try to "fix things" and then - he just disappeared and did nothing (ghost). He did not even repsond when I offered to pay for more serviees. So now - FDM has all my contacts, all that info and I can't seem to get their attention or get my compny's work product and confidential information back!

Pluspunten:

I was attracted to their "free trial" - but very quickly learned that things are not what they appear to be. I paid for services (on top of the "free trial") and was sorely disappointed in that service. It did seem relatively easy to learn how to DIY!

Minpunten:

When major problems occurred ("coincidently after outreach by FDM, my company was declared a "spammer" and the email and domain shut down!) they blamed another company, did nothing to assist and the n - LEFT THE SCENE and did not even offer to help - even after I offered to pay more $$! I am a mediator and always try to alleviate disputes - but if they do not show up - there was nothing to do!

Great way to keep our customers connected

Opmerkingen: Firedrum Email Marketing is very useful to our seasonal business, because it allows us to keep contact with our clients even in the off-season.

Pluspunten:

Relatively easy to create professional looking emails and newsletters for our small business.

Minpunten:

A little cumbersome in the area of creating lists and groups.

Keep up the good work.

Opmerkingen: We have been happy with FireDrum during the course of our partnership. While we have gone through a few different main points of contact, I know the work will always be complete and the team is responsive.

Pluspunten:

Easy to use, good reporting.

For our emails

Opmerkingen: I would say out of a few ESP's Firedrum has been the best.

Pluspunten:

Ease of use and tracking info are about as good as any other esp I have used.

Minpunten:

I'd like it to be more detailed in the reporting. I would also like a few features improved so that I don't lose designs if I forget to save or the order.

Satisfied customer

Opmerkingen: I have been extremely satisfied and pleased with the ease of use and comprehensive functionality of the program. Since my company is multi-dimensional, there are several employees who use FireDrum for various aspects of our email marketing, and to date we have had no complaints and our open rate and click rate has increased by at least 20% across all campaigns.

Pluspunten:

Functionality and ease of use.

Minpunten:

It's not cheap, but absolutely believe it is worth the investment.

A solid email marketing platform for driving business

Opmerkingen: FireDrum says they are "easy to use, affordable and powerful" and I would agree. It's a tool easier to use then other services in the market and the results solid. Building your brand and getting you message out is key and FireDrum makes it fun to watch the results develop. You are in control.

Pluspunten:

Easy to use templates to plug content into and a schedule for pin-pointing the message.

Amazing email marketing and customer service.

Opmerkingen: I worked with Firedrum for nearly 10 years sending out monthly campaigns and never had a single issue. After the easy setup of my profile I was quickly on my way sending out campaigns to a 3,000+ client list. The best part of Firedrum, by far, is the customer service. I was always on a first name basis with each of my account reps who were always eager and willing to help out. They were very candid and honest whenever I needed help finding something, or helping me complete the designs of my campaigns. I couldn't recommend this service enough to anyone who is looking to have a top notch team working along side them on their email marketing campaigns. Thanks for everything Firedrum!!

Pluspunten:

Ease of use and well laid out UI scheme

Minpunten:

Not 100% accurate in the reports, or what some of the numbers meant after campaigns were sent.

FireDrum Email Marketing is so much better than anything I've ever used!

Opmerkingen: I love the software. It's easy to use. I love the fact that when I import several excel sheets with names and email addresses, the software knows which are duplicates, and will not use the duplicated email addresses. The reports are excellent and very detailed. It's easy to edit member names. I find that this software is so much more flexible than Constant Contact and the other ones I've used in the past. Though, since I'm more advance in HTML code, I wish there was a better way to edit HTML code and more user friendly like DreamWeaver. Also, would have been nice to have better email templates to choose from. Sometimes I'm in a hurry and a template is perfect! Overall, excellent customer service, support and excellent software! Thanks so much.

Pluspunten:

1) The software recognizes duplicate names. 2) Detailed reports

Minpunten:

1) HTML editing needs work. Would be great if it was similar to Dreamweaver. 2) More variety of email templates. Some of the templates are not very attractive.

Not intuitive or clean, but gets the job done

Opmerkingen: Having come from using a Nother email marketing tool similar to this, I feel that it lacks a fair amount of functionality and capability. That being said, if you have a basic message and are willing to deal with a very basic graphics it will put out emails effectively.

Fantastic customer service

Opmerkingen: There are a lot of email providers you could choose, but how many of them provide stellar support with a live person? Not many. Good product, but the great people are what makes FireDrum my choice.

Pluspunten:

The excellent customer service!

Minpunten:

It's not very intuitive for people who are not tech savvy.

Good Service

Opmerkingen: We have used FireDrum for quite a few years. We appreciate the ease of use and will continue to use them.

Pluspunten:

ease of use

Minpunten:

we have not had a problem with anything

Marketing

Pluspunten:

I think the best thing about this software is ease of use. Fire drum makes it easy to use their software’s features which makes it easy to succeed as a person looking to use email marketing.

Minpunten:

I don’t think there was a part of the email marketing software that I disliked. It was all very good.