TimeTap reviews

A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team.

Opmerkingen: Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

Pluspunten:

As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

Minpunten:

The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

3 years with timetap. Looking forward to many more

Opmerkingen: It has been a great experience. From the start we have learned so much and have created a very large database and complicated ordering process.

Pluspunten:

Online scheduling,client email conformation and status change triggers

Minpunten:

Industry specific limitations. Mobile app would be nice (a working one)Calendar syncing issues over the years. Nor allowing travel time. Those issues seem to have been fixed (yay!)Zip code filtering for Canada with a large amount of postal codes would be nice

TimeTap Helps

Pluspunten:

Services and availability in the finance world is quite important. TimeTap helps to ensure all things are in order.

Minpunten:

Some areas can be redundant and if yo are not familiar with navigating through timetap it can get quite confusing

Bike fitting appointment challenges

Opmerkingen: I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.

Pluspunten:

sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

Minpunten:

Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

Zip Code Filter Set TimeTap Apart from Other Apps

Opmerkingen: Introductory and onboarding appointments were readily available and the representatives provided excellent guidance and direction. Configuring the settings and features needed was much easier afterward.

Pluspunten:

TimeTap is full of features and opportunities to customize settings for locations, staff, services, booking flow, communications and more.

Minpunten:

A booking/scheduling mobile app would be great.

Senior Free Fitness

Opmerkingen: Overall, very satisfied with the customer service support, and that the system does what it promotes and his marketing

Pluspunten:

The time spent to develop the program to meet our objectives was well worth it. The client, database and ability to schedule recurring appointment has been greatly beneficial.

Minpunten:

The time it takes to understand all the moving parts of the system was challenging.

Review

Opmerkingen: great

Pluspunten:

allowing the client to schedule themselves

Minpunten:

You are currently unable to limit the amount of appointments allowed in one day. This is a very big Con

Optimized time and smooth appointments.

Opmerkingen: I like the ease of use and efficiency that this platform offers are really impressive.

Pluspunten:

I love the custom forms feature that I can create since I don't have to worry about paperwork and messy administration of intake forms. My clients can easily fill out the forms online prior to their appointment, and all the information is automatically stored in their patient profile.

Minpunten:

the platform offers me a wide range of features and customizations, sometimes the number of options available can be overwhelming. Sometimes I find myself browsing through various tabs and settings to find exactly what I need, which can get a bit confusing.

Initial Review

Opmerkingen: Good so far. I have not been able to use it very much so far.

Pluspunten:

It's ease of use and overall location for functionality buttons. It seems very intuitive.

Minpunten:

I have not been using it long enough to denote any issues so far.

Great Product

Opmerkingen: Outstanding and speedy customer service.

Pluspunten:

After gaining a clear grasp of your business requirements, you have the flexibility to tailor them to align perfectly with your objectives.

Minpunten:

Not able to make some customization for your business needs.

Absolutely Incredible - Above and Beyond all the rest

Opmerkingen: I can't say enough about TimeTap and their staff. I have been researching and trying out scheduling programs for two years, and TT is the ONLY company that can do everything I need for my business. I have been with TT for a while now, and the growth of their product is mind-blowing! I have never worked with a company that has put so much heart and hard work into their product. Their tech support is unprecedented. You simply can't go wrong if you chose TimeTap for your business. PROS:
WAITLIST: You want to build your business and keep your numbers up? Then there is no other company that has the Waitlist functionality that TT does. This was the number one thing I was looking for, and I have tried all the competitors - TT blows them away. I have a full schedule, but about 20% of my weekly bookings cancel. With the Waitlist, however, I am able to rebook all of those sessions without lifting a finger. That's a 20% increase in revenue, and it's all because of TT! Plus, my clients love the easy-to-use waitlist texts. CUSTOMIZATION: You can change just about anything in TT (outgoing emails, registery, texts, calendar view, notifications, colors, etc) and make it your own. I can't think of any business that wouldn't be able to make TT work for them. AMAZING TECH SUPPORT: Simply put, TT has the best tech support I have ever working with in my entire life, with any product, hands down. Within minutes, they address your concern. They fix problems in days, not months. They actually listen to your suggestions and implement them. I can't stress enough, how absolutely unheard of this is. THE KITCHEN SINK: TT has everything, and they keep adding more tools every day. Their growth in functionality is simply mind-boggling. If it's not a part of TT now, it will be soon. EASE OF USE: Once you get the hang of it, and it's all set up, it basically runs itself. TT has cut hours of work out of my week. It allows me to keep up with scheduling and billing, keeping records of everything. I can see if clients have opened their emails - no more, "I didn't get that. Also, easy to use interface for my clients, weather they're 16 or 80. CONS:
Little hiccups here and there, but to be expected with such huge program. TIP: when starting up your account, use the tech support. There were several things I thought weren't possible with TT, but their tech support showed me the way.

Untitled

Opmerkingen: Overall, I like TimeTap and have had a good experience overall. I hope they continue to grow and add new functions to further streamline business operations for their clients.

Pluspunten:

The flexibility to create multiple locations and schedules to optimize scheduling for my various appointments available. No other software currently allows the level of customization that TimeTap gives it's clients.

Minpunten:

I don't like when the PayPal andTimeTap interface sometimes errors when directing to the payment portal. I also wish TimeTap had a function where you can invoice for the deposit to be paid online by the patient when I have to schedule appointments manually and unable to collect payment at that time.

Totally Brilliant - The Best Scheduler Out There

Opmerkingen: I have tried a number of schedulers and TimeTap is by far the best. Theoretically all schedulers do pretty much the same thing ' allow clients to book appointments on line and allow you to manage your appointments. However, TimeTap seems to achieve this so much more efficiently than some of the other schedulers I have used. The interface is simple, nice looking and very easy to navigate. All my patients have commented favourably on how much easier it is to book and manage their own appointments with Timetap when compared to the previous scheduler I was using. The automated emails are concise and polite with clear instructions on how clients can reschedule or cancel which means that I am no longer bombarded with phone calls from frustrated clients who are finding it difficult to book / change appointments. The programme also offers a simple app to let me manage my appointments on the go. Furthermore, the customer service is fantastic. Firstly and fabulously, if you have an issue, you get to communicate with a live person (in my case the lovely and incredibly helpful and patient Lucy), rather than being referred to useless forums, FAQ's etc. My currency and country were not listed ' resolved within an hour. Wanted to import my client base and allocate passwords'.They did it for me which saved me a day of data entry. Even the smallest and most mundane of my queries were given time and attention and followed up afterwards. I am a bit of a perfectionist with a very busy schedule and very high expectations ' TimeTap has exceeded all of them. A really great programme with customer support to match!!!

TimeTap has worked pretty well for my small chiropractic clinic

Opmerkingen: It has worked mostly well, but a few glitches.

Pluspunten:

I like that once a patient schedules, they get reminders sent to them automatically.

Minpunten:

Patients trying to schedule on a mobile phone have a difficult time. I get many complaints from patients that they can't reschedule or see everything they need to see on a mobile phone. It is because TimeTap needs to create a more mobile friendly version of the scheduler or create an app for patients/clients to use.

TAS Learning Center - Ankush

Opmerkingen: Timetap gave us the ability to use one software, as opposed to 3 or 4. It is automated, very thorough in its ability to keep records, and highly customizable. I don't have to worry that classes will go unbilled or unscheduled. Students are able to receive both feedback and updates. Reminders get sent out to clients. You can see if reminders were sent, received, and even opened. I would highly recommend the service.

Pluspunten:

- The ability to customize so many of the features. - The ability to have both staff and student logins. - The ability to send both text and email reminders. - The ability to automate so much of the daily work.

Minpunten:

- The UI needs an update to look more modern and visually appealing. - The iOS application is thoroughly lacking. It is not iPhone X compatible. It does not in any way substitute for the online website. - The calendar sync is a little difficult to use. - The invoices feature is not a full account software, and integrating timetap with softwares such as Zoho is not available. - Needs a dedicated clock in feature.

Time Tap is the best scheduling platform

Opmerkingen: Amazing, the customer support team is ridiculously helpful. It took a long time to get the platform running properly and the Time Tap team was happy to schedule multiple training sessions and answered about 100 of my email questions in a timely fashion.

Pluspunten:

My tutoring business uses many libraries throughout the San Francisco Bay area and New York to host tutoring lessons. I've tried all of the scheduling platforms and none could handle the multiple locations except for Time Tap. The user experience is super intuitive and easy. I've tried every online scheduler and this one is by far the best.

Minpunten:

It could have some more functionality around repeating appointments.

Software Support

Opmerkingen: Once, [ Sensitive Content ]
got involved she worked diligently to make sure the unique scheduling problem was worked out. The TimeTap software had some limitations that she worked through to get it functioning to it's highest capacity. [ Sensitive Content ]
your an asset to the company!

Pluspunten:

I worked with [ Sensitive Content ] in implementing the software for my needs. She was extremely knowledgeable and went above and beyond to get the software to work for my scheduling problem.

Minpunten:

TimeTap had some limitations that didn't allow me to schedule as I desired.

Time tap has been a life saver! Great software!

Opmerkingen: OH so many.
1. Ease of scheduling
2. Convenient canceling and rescheduling
3. Tracking of payment

Pluspunten:

I don't have to work with clients individually - they can book their slot! However, I DO have back hand ability to book for them and that is great. I like having both possibilities!

Minpunten:

The app does not work at all... :( I always have issues. I wish that it would allow me to actually cancel or change lessons, it never works if I try to use it for anything other than viewing my calendar!

Thrilled customer

Opmerkingen: I am going on my third month using this product. All I can say is that I am kicking myself for waiting so long to switch over. I am saving about 1 to 1.5 hours a day after switching my calendar over. I used to get about 3-4 (calls, texts, emails) per day that needed a personal response from me, but now that my clients can handle their own appointments, I get about 3-4 (calls, texts, emails) per month. There was an initial learning curve for a few of my clients, but so far everyone is giving me good feedback. The main complaint from my clients is that the mobile landing page is a little clunky and not totally clear for everyone. I think they are working on improving the mobile app, but it really hasn't been a problem for most people. Since I have been using TimeTap, I have been working with a woman. She is and has been incredibly helpful and patient with me during the onboard process and with any questions or problems I have had. With certain issues she made video's of her screen while she walked me through the process of fixing the problem. This was really useful and thoughtful. Any problems or questions that have get addressed right away. Incredibly impressive customer support. So far I am more than happy with the service. Look forward to things getting easier for my clients and for a better mobile app.

I use timetap to schedule my appointments with clients

Opmerkingen: A great way to keep in contact with all of my clients and to make sure I don't over book my schedule!

Pluspunten:

I love the accessibility and the ability to see your whole schedule in front of you. The fact that it is available anywhere is amazing!

Minpunten:

Hard to understand at first but once I was able to get the hang of it, it became second nature. Probably a lot harder for newer users.

We love TimeTap!

Pluspunten:

You can't beat the price for the features that you receive with TimeTap! It is also very intuitive and user-friendly to set up. Staff is friendly and available for any questions you may have as well.

Minpunten:

The only hiccup we have experienced is having to set up two different accounts because of security - one of our use cases had sensitive information that we did not want other users of the account to be able to see, so we ultimately had to split them off. Enhanced security/viewing roles would be great.

Easy to use, very customizable, great customer support. Scheduling 1500+ customers a month.

Opmerkingen: Condensing all of our scheduling tools into one platform.

Pluspunten:

Ease of use, location filters, and the ability to set the exact schedules we need for our multiple locations and staff.

Minpunten:

Reporting. Having trouble creating a report that suits are needs, and gives us all the information we would like to see. The amount of variables we have in our system makes it tough for us to run reports and get all the information.

Excellent and seamless. I tried a number of scheduling tools and this is the easiest by far.

Pluspunten:

The multiple appointment reminders and how easily appointments are to confirm with clients are key. It's also really easy to modify or cancel appointments and keep people in the loop. As a solo, my ability to keep my calendar up to date without having to go through multiple steps or screens is invaluable and TimeTap does that really smoothly.

Minpunten:

I think the only thing that I would like is to automate synchronizing my personal calendar with my Time Tap calendar so that when someone makes an appointment with me in TimeTap it automatically shows up in my iPhone or Google calendar as well. In truth, that might be a feature of the software already available that I just haven't found yet.

Simple and speedy, does what you need it to and does it well

Opmerkingen: The TimeTap team is putting something really awesome together here and I'm excited to watch the product grow overall. I have been using the system for about 4 months now and over the time I've been on it they've added a lot of great new features. It's cool to be using a system where it feels like the team behind it really cares about their userbase and understands their pain. Pros: Really easy to use, works fast (I've used other scheduling softwares where the app is SO slow that it makes it a real P.I.T.A to use), allows for unlimited services and appointments and clients, can export any list view, flexible way to add hours to my schedule to take appointments, unique landing page for my booking widget...and all of that is for free Cons: free version doesn't let you sync with any external calendars, free version also limits you to just 1 staff who can accept appointments, not able to customize emails (have asked their support team about this though and they said they're working on getting this out quickly) Like I said, I started using this tool about 4 months ago and am continuously surprised by all the neat little odds and ends their team keeps adding. I only expect it to get better!

Best Free Booking System, by far.

Opmerkingen: As the IT support for the Adelaide University Dental Student Society, I needed a way for students to be able to freely book in class sessions, through the society's website. TimeTap provides the perfect FREE service to do this. TimeTap hosts everything on a miniwebsite which is created for each user, so set up takes place within seconds. TimeTap also comes with a customised HTML code, making integration to any website simple; so if you want people to stay on your website whilst booking - they can.
The system itself is well organised, and easy to use; I seldom had to refer to the FAQ, and could figure out what I wanted by simply exploring the intuitively laid out settings. We now use TimeTap as a method for students to book in sessions with the Adelaide Dental Hospital Laboratory, where lab technicians host a class of sorts, teaching students about the fabrication process of dentures.
Needless to say, we strongly recommend TimeTap for any booking needs. We currently use the Free plan, which allows one class; but TimeTap offers a variety of plans to meet your needs.