Nederland Lokaal product

Sana Commerce reviews

4,6 (72) Schrijf een review! Nederland Lokaal product

Over Sana Commerce

Sana Commerce Cloud helps organizations delight clients, boost efficiency, and drive agility by making ERP & e-commerce work as one

Meer informatie over Sana Commerce

Pluspunten:

It connects perfectly with our ERP and makes our internal processes so easy. We don't have to worry about updating the inventory info or stuff like that.

Minpunten:

Hard and expensive to customize. Origin is in B2B, thats why it lacks some B2C functionalities , but the new version will address it.

Beoordelingen van Sana Commerce

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,4
Functies
4,1
Waar voor je geld
4,2

Waarschijnlijkheid van aanbeveling

8,6/10

Sana Commerce heeft een totaalscore van 4,6 van 5 sterren op basis van 72 gebruikersreviews op Capterra.

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Reviews filteren (72)

Gaelle E.
Gaelle E.
General Director in Canada
Geverifieerde LinkedIn-gebruiker
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

The Best Integrated E-commerce solution for Dynamics GP / Business Central

5,0 9 maanden geleden

Opmerkingen: Implementation was easy, integration into the ERP was a breeze, and the team fully dedicated.
Once we were up and running, we were passed to the main support team, who we never had to reach out to, but had access through a ticket system

Pluspunten:

The Sana University has hundreds of youtube videos that tought me all aspects of Sana. The videos are extremely helpful. The ease of customization, page builder is a key aspect of the software. No coding is required and still extremely versatile. Elements on the pages, or products can be shown to all or part of the customers based on their customer group or geographic location. All this at a click of a button. Translation into another language are easily added, when needed. Being a hosted solution, there was no server management which was amazing.

Minpunten:

There is nothing I can find that I did not like about Sana. We had 0 downtime in the 12 months we have been using the product.

Reactie Sana Commerce

8 maanden geleden

Hi Gaelle, Thank you for your review! Our product was built specifically to facilitate the points you mentioned, like the intuitive page builder, easy-to-use admin panel, product segmentation, and geo-targeting. We aim to make our product as simple to setup and easy to use as possible. Thank you for taking the time to write about your experience! Best of luck going forward, Michiel Schipperus, CEO

Emily P.
Digital Marketing in VS
Consumentengoederen, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Perfect fit for a manufacturer

5,0 vorige week Nieuw

Pluspunten:

We were able to build two stores, an ordering portal for our distributors and a simple ecommerce engine for the public. This allowed for greater flexibility in design and messaging.

Minpunten:

We are on an old version so having alt tags from some images is not available in our version. We are upgrading though and all the functionality we wanted will be available.

Dennis L.
IT manager in België
Kleding en mode, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Oke but not perfect

3,0 2 maanden geleden

Opmerkingen: Overall Sana is great for companies without people knowing what to do but if you want to go a little further possibilities are few.

Pluspunten:

Intergration with Dynamics Nav was easy to setup. For basic use Sana is good to work with.

Minpunten:

Reporting/Analytic is not possible. There is no way to do any research on customers, products and sales. We use Sana commerce 9.3 and add-ons are not updated anymore. Upgrade to Cloud Commerce would be very expensive. Creating a website in different languages is a pain in the ... Constantly switching between languages, reloading pages, just to update one article.

Dean S.
Managing Director in VK
Groothandel, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Easy to use and well integrated

5,0 2 maanden geleden

Opmerkingen: Really good. The system works and works well.

Pluspunten:

The software works beautifully within Microsoft Business Central. It is cloud bases and keeps on improving. The interface is easy to use and helps to make building a website no problem

Minpunten:

Grouping options. Not as easy as other systems to use for the multi channel (the auto uploading of files failed)

Jaime C.
Manager in Mexico
Muziek, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Review Eusica

4,0 6 maanden geleden

Opmerkingen: Great, we have grow with this tool!

Pluspunten:

It is a good software, with good price, and great conexion with SAP

Minpunten:

They require to work on SEO, and improve options

Mikolaj S.
ERP Manager in Duitsland
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great product for direct ERP integration

5,0 4 weken geleden Nieuw

Opmerkingen: As a company that imports a lot of our inventory from outside of EU, SANA helped us to automate our sales process by enabling purchse of items that are not currently in our inventory but will be arriving shortly.

Pluspunten:

For someone being responsible for the ERP, the direct integration is no doubt the most valuable aspect of SANA's solution. Automatic sync of all the necessary information such as customer accounts, item atock and prices etc is definitely making everyone's life easier. Personally, I can't imagine amount of work and effort that have to be put in the solutions that do not have direct ERP integration. Updating your stock levels for example, blocks manpower that could be used elsewhere. The sales campaignes can be easily planned and managed beforehand, with correct discount being automatically applied and visible in the shop on the chosen time and date. The same as managing your customer assortment for your B2B and B2C customers.

Minpunten:

The biggest pro for the solution is also a con to some extent. When all the data in the e-commerce is directly integrated into ERP you must be sure that all the processes and information on the ERP side are correct and set up in the right way for your customers to use it.

Ronnie H.
Head of IT and datamanagement in Nederland
Bouwmaterialen, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

ERP integrated e-commerce is great.

5,0 vorige maand Nieuw

Opmerkingen: Great teams to work with.

Pluspunten:

The B2B Polvo shop, which is the Sana shop. The changes for pricing is done every day in the ERP now. Especially with the supply chain issues in the world. If the but the buying prices go up, the sales price goes up as well, except for some customers. But basically, if a client logs in, he sees the price that is currently in the ERP. There's no discrepancy between what is going on for us and the customer. Sana uses a web service that is just firing a request and gets the answer with the price of the customer. In that sense, it's more rigid and less time consuming.

Minpunten:

The e-commerce consultants could be better integrated with the customers' teams so they know what will work for the B2B processes and that way the customizations will have a better fit to serve the customer of the customer.

Derek M.
eCommerce Specialist in VS
Levensmiddelen- en drankenindustrie, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Derek Morman Sana Review

5,0 4 weken geleden Nieuw

Opmerkingen: From getting trained in Sana University to running a live webstore with multiple customers using it, I've very much enjoyed working in Sana admin (building webpages) and working with the people at Sana. Its been a great experience so far.

Pluspunten:

I like the flexibility of the content management admin, being able to edit/create things on the page or in the admin panel. It makes building a web store very easy.

Minpunten:

Honestly the only thing I can really think of that would be nice is making pictures easier to get uploaded to items. It can be time consuming getting all the file names changed to the correct format.

Kaiah M.
Webmaster in Thailand
Levensmiddelen- en drankenindustrie, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Kaiah's Review

4,0 2 maanden geleden Nieuw

Opmerkingen: The overall experience has been positive.

Pluspunten:

The integration with the ERP, ease of front-end development, and ability to display content dynamically based on customer segments.

Minpunten:

Limited integration with email marketing tools, restriction to out-of-the-box customizations, and limited product filtering to ERP-related fields. We would love to see the ability to manually sort our products in subcategories or display based on best seller.

Emilio N.
IT Director in VS
Consumentengoederen, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

eCommerce from Sana Commerce

5,0 2 maanden geleden Nieuw

Opmerkingen: The Sana Commerce has helped us reach to new eCommerce customers while facilitating the integration of the process from order to shipment with our ERP.

Pluspunten:

The easy of use and the integration with our ERP.

Minpunten:

Customizing business rules is the most challenging because it requires developers to be involved in the process.

Kaspar H.
E-Commerce Manager in Denemarken
Bouwmaterialen, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

A great CMS partner that perfectly complements your ERP-system.

5,0 11 maanden geleden

Opmerkingen: Our company sells many items, 12.000+, to a whole industry here in Denmark and abroad. We have more than 2500+ customers and they all have separate sales agreements with their own discounts and special prices. We chose Sana because it allows us to do business our way, as we want it. We did not want to conform to a CMS system rather than have the CMS system work for us instead, as Sana does out-of-the-box.

Pluspunten:

The way Sana works so well with Business Central 365. I also had the pleasure of working with NAV2018 and Sana. That was also good but with BC there are so many cool new features and possibilities. The customer service is also excellent.

Minpunten:

I feel there there needs to be more focus on the tablet / mobile phone design of various pages and the general setup. The responsive designs are not always good enough for our needs.

Reactie Sana Commerce

10 maanden geleden

Hi Kaspar, Thank you for your review! I'm pleased to hear how well Sana Commerce is working for you and your business needs. I'm also happy to hear that our CMS system, as it's available out of the box, allows you to do business the way you want to. Despite the frequent changes of customer success managers, I hope they've helped and guided you well through the process. Cheers to your continued success! Kind regards, Michiel Schipperus, CEO of Sana Commerce

Edwin V.
E-commerce manager in Nederland
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The perfect solution for our business

5,0 vorig jaar

Opmerkingen: As mentioned before, we are very satisfied with SANA commerce. Within a few years, this software has ensured that our online order processing has gone from 0% to 50% of our total order processing.

Pluspunten:

After using this software for over 5 years we decided to upgrade to the latest version of SANA. This new version offers new capabilities which perfectly match today's web shop requirements and our E-business model. The software fits seamlessly with our business processes and our wishes with regards to our sales techniques and (E) marketing strategy. We’re currently in the middle of the new implementation which all as goes according to plan. The software connects seamlessly with our Dynamix AX ERP system, and gives us the opportunity to extend our product range with ease, and with it also the opportunity to expand our business as well. The software offers many possibilities and is also very easy to use. A big advantage is that SANA continues to develop and thus meets today's E-commerce needs. Most importantly, SANA has a solution for every problem. This gives us a very pleasant feeling.

Minpunten:

After using this software for over 5 years we never encountered any serious issues. Most of the minor issues we encountered where directly resolved by SANA. Naturally, the E-commerce landscape has changed over the past years, with the demand for new innovative solutions increasing. But SANA naturally responds to this by offering these new technologies in the form of upgrades.

Reactie Sana Commerce

10 maanden geleden

Hi Edwin, Thank you for taking the time to leave a review! I'm glad to hear that our latest version, Sana Commerce Cloud, fits your evolving business needs. It was created with all the reasons you listed in mind: to perfectly match your customers' needs for a more modern shopping experience and better fit our customers' business processes. I'm happy to hear that your migration is going smoothly! We value your feedback and hope to keep working together on the future of your web store. Best regards, Michiel Schipperus, CEO of Sana Commerce

Candida T.
IT Business/Project Manager in VS
Groothandel, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Best eCommerce solution for Dynamics AX

5,0 vorig jaar

Opmerkingen: Our company felt that we were behind in not offering a web store to our customers. We are a B2B business with no B2C sales. We are still working on customer adoption at this point. Our Sana support team has been fantastic, helping us in any way possible with ideas on how to increase customer adoption. If we were to do it again, we would still choose Sana's product!

Pluspunten:

Sana's solution provides a beautiful and seamless integration into MS Dynamics AX. We are on AX 2012 R3 CU13. Some things we appreciate about the product: * The flexibility to decide which products (and product categories) are visible in the web store. * The ability to show stock levels or not. When we choose to show stock levels, we can dictate the wording presented to the customer. * Real-time interaction with AX in regards to: stock levels, quotation and sales order creation, and customer access to historical information such as packing slips and invoices. We were very impressed with both our implementation Project Manager and Functional Consultant. Without the two of them, I don't think we'd have made our go-live date. Sana also provides an online help tool that is the best I've ever seen. We used it countless times during the implementation and after as a quick reference.

Minpunten:

Sana provides a product they call Sana University. Sana requires the customer implementation team to go through Sana University to understand the product and how it integrates with your ERP. Sana University is a self-guided tool. While this product is quite impressive, the process was overwhelming to the implementation team. There is so much information that we had to go through it twice to feel like we had a handle on the product. That being said, I don't have a suggestion on how else to handle the initial training.

Reactie Sana Commerce

10 maanden geleden

Candida, First, thank you for taking the time to write your review. It's always great to hear from customers, and I personally love reading each and every review! We work hard on making sure that our product's integration with your ERP is as seamless as possible, which is why I'm happy to hear how well it's working for you. It's also great to hear how impressed you were with your Sana Commerce project manager and e-commerce consultant. We're listening to customer feedback about the usability of Sana University, and are currently working to make it more guided and less overwhelming for customers. We want to thank you for verifying the need for this with your feedback. Good luck with your e-commerce journey and I hope we can keep working together on your web store! Michiel Schipperus, CEO of Sana Commerce

Gary R.
Vp of operations in VS
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Best E-Commerce solution for SAP B1

5,0 vorig jaar

Opmerkingen: Very satisfied

Pluspunten:

By far the best e-commerce platform that integrates fully with sap business one. The new sana cloud platform is super modern and gives us a lot of flexibility to design with limited coding while offering our customers a dynamic experience. Sana has a really modern look and feel along with constant innovation that is super specific to sap B1 and our needs.

Minpunten:

sana team has done a great job to get us through any pain points. So at this time none to relay

Reactie Sana Commerce

vorig jaar

Hi Gary, Thank you so much for your review! I'm glad to hear that you are satisfied with Sana Commerce. We're happy to contribute to your e-commerce journey.

Emanuel E.
Ing. in Mexico
Geverifieerde LinkedIn-gebruiker
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

La plataforma para venta en linea más completa y robusta.

5,0 vorig jaar

Opmerkingen: Los clientes están satisfechos con el proceso de compra, refieren que es rápido y practico ademas que pueden usar cualquier método de pago, ademas pueden ver en tiempo real estado del pedido, numero de guía y paquetería, estado de envío, facturas, existencias al momento.

Pluspunten:

Es una plataforma sumamente facil de manejar su diseño y estructura hacen facil la compra y venta por medio de internet. La experiencia de compra es practica y amigable tanto para el cliente como el vendedor. Siempre tenemos soporte técnico en todo momento para resolver los problemas y dudas. Sana Commerce siempre ofrece estrategias para seguir mejorando y vender más.

Minpunten:

La plataforma no ofrece de manera inicial ordenar los productos de venta por precio o por existencia. Se tiene que adquirir una adaptación con costo para poder tener esta simple función.

Reactie Sana Commerce

10 maanden geleden

Hi Emanuel, Thank you for your review! I'm glad to have you as a customer and that we support your business in the ways you need. Your feedback is valuable to us, and we hope to give you an even better experience with our continued partnership. Did you know you can share your ideas in Sana Online Help with our product team? In this way, we hope to expand our out-of-the-box functionalities with customer ideas. Please share your thoughts with us so we can put them in our future roadmap. Best regards, Michiel Schipperus, CEO of Sana Commerce

Rick K.
VP Sales in VS
Groothandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Kinsey Archery Sana Review

4,0 3 jaar geleden

Pluspunten:

There is a lot of flexibility with setup and administration by the user. We can set up our menu structure, product pages and item detail page. We can change the click through boxes on the home screen based upon current promotions. Sana pulls quantity and pricing directly from our NAV/ERP system instead of syncing which leads to better data quality and less order errors.

Minpunten:

I like to be able to do more filtering in the side bar. While we operate a B2B site, our customers are expecting many of the same functionality as the B2C sites they use as consumers. Today the best websites seem to be based on how quickly a person can find an item using a search bar and filters. We're currently working on this with Sana and implementing another product, Perfion, to assist with better data management and increasing searching/filtering capabilities.

Jacob S.
Operations Manager in VS
Groothandel, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

B2B E-Commerce Review

4,0 12 maanden geleden

Opmerkingen: SANA was good to work with. However a lot of the implementation team is not located in the United States (where we are located) so timing of meetings can be a challenge sometimes. A lot of the work was done in the overnight hours and therefore could not be tested until the next day. The process sometimes would drag on longer than needed since there was no immediate feedback by us or the SANA team.

Pluspunten:

I like that it integrates directly into SAP Business One.

Minpunten:

Adding items is a bit cumbersome when building a customer specific webstore. I also wish business partners were able to see their part numbers that are tracked within SAP Business One.

Reactie Sana Commerce

10 maanden geleden

Hi Jacob, Thank you for leaving your review. I'm glad to hear that you're enjoying the benefits of ERP-integrated e-commerce without a third-party plug-in. We appreciate your feedback and are currently improving our customer service to offer you and all our customers the best possible solution. Additionally, we are adding an implementation team in the U.S. time zone to support our customers in the U.S. even better. Best regards, Michiel Schipperus, CEO of Sana Commerce

Esteban D.
eCom Manager in Mexico
Kantoorbenodigdheden, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great tool but, Don't customize your ERP too much

4,0 2 jaar geleden

Opmerkingen: The KAM service is really good but the development is really slow. Having an admin is great for your own team to administrate the platform

Pluspunten:

It has a lot of B2B and B2C features, this way you can offer your clients what they need. The look and feel is simple and helpful and the one step checkout is good for CR% Offers a lot of customization, especially if you have an ERP system

Minpunten:

We had very customized ERP rules and asked for a lot of "bad customizations". When we realized our error and tried to go back, there is no default option to go back, You have to ask for a entirely new development. Also the development service is only available at tuesdays and thursdays, that makes the fixes and devs really slow.

Wesam K.
President in Canada
Groothandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Sana Highlights

5,0 2 jaar geleden

Opmerkingen: Very satisfied with my purchase and would consider it for all future projects.

Pluspunten:

full integration between Sana and ERP. Item data is always up to date, inventory always accurate.

Minpunten:

Design features have some limitations that only appear after purchase

Tim H.
eCommerce Manager in VK
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great product and great support

5,0 2 jaar geleden

Opmerkingen: Sana really helped us improve efficiency of sales and cut out a lot of human error.

Pluspunten:

Implementation was handled by Sana and was done very efficiently, any problems on launch were dealt with swiftly. Their support service is fantastic. We also like the simplicity of use, making the front end look clean and professional is easy.

Minpunten:

Some more flexible design options without any coding required would be preferred, I believe this is being addressed in a coming update as of Nov 2020.

Tracy L.
Director, Digital Development in VS
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Sana Commerce and NAV

5,0 9 maanden geleden

Opmerkingen: Overall we've been very happy with Sana. The cost is average when comparing side by side but considering the ease of integration with our ERP it's far more cost effective than comparable priced platforms.

Pluspunten:

The in site editor is great! The platform's ease of use, integration with our NAV ERP, and the consistency\uptime. We rarely have issues and if we do we get immediate notifications that are generally telling us something's wrong on our end with our ERP or connectivity. Sana's customer support and our account manager are as good as it gets and we could not be more please with the support we've been given throughout the relationship.

Minpunten:

The framework is complex as is the learning curve.

Reactie Sana Commerce

8 maanden geleden

Hi Tracy, It's great to hear that our built-in integration between your NAV ERP and Sana Commerce's web store is running smoothly. We know how important this integration is to keep your store operating as seamlessly as possible! Please feel free to leave any suggestions or additional feedback with your CSM or via our support site. We love hearing from our customers! Kind regards, Michiel Schipperus, CEO

Pim P.
Dircetor Business Systems in Nederland
Fabricage van elektrische/elektronische producten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Sana commerce as a B2B and B2C solution

4,0 2 jaar geleden

Opmerkingen: We have an incredible good way to present all our Brands and B2B Portals with across Europe with 1 platform. The Sana commerce solution is ideal for us as a company due to the constant changes within the assortment and the multilingual aspects.

Pluspunten:

We were able to replace our fragmented E-commerce solution with 1 framework

Minpunten:

It was quite difficult to embed all front-end design wishes on the platform

Nathan A.
Ecommerce Manager in VS
Kantoorbenodigdheden, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Sana Commerce - Ecommerce for B2B and B2C

5,0 3 maanden geleden

Pluspunten:

In our experience, Sana works best. Sana has really worked well for us. We hardly have any errors that needs to be debugged. Our IT department is not wasting resources doing maintenance of the platform. Due to the ERP integration we almost never experience any orders errors. We can focus fully on making the customers happy and optimizing the web store. Sana always make suggestions that work best for our customers. They are always able to come up with a solution that helps us out. For example on-site search is really working well for us based on improvements Sana Commerce did, customers that search are converting at 13% compared to customers that do not search converting at 1-2%

Minpunten:

When we initially started with Sana, there is an expense to set it all up and IT gets involved, but Sana makes it all easy after that.

Sibille H.
Project Manager in Duitsland
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Best E-Commerce Shop

5,0 vorig jaar

Opmerkingen: Sana Commerce is just great!
Easy to implement and with a great performance.
We defenitely upgraded our sales through SANA Commerce.

Pluspunten:

Especially the new SCC Version is easy to use. There is a lot of help from tutorials as well as from the team. The performance is excellent.

Minpunten:

Its got good connectors to our ERP, but a build in PIM would make this the best ever.

Rogelio R.
Rogelio R.
IT Applications Coordinator in Mexico
Geverifieerde LinkedIn-gebruiker
Bouw, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Rogelio Reséndiz

5,0 2 jaar geleden

Opmerkingen: I like the tool, it is very simple, they have everything perfectly documented and the after-sales service is wonderful, SANA normally seeks customer satisfaction.

Pluspunten:

If you are an Administrator or an end user, the tool is very simple to use, very intuitive, the native integration with our ERP's is the best.

Minpunten:

Perhaps the dependency on SANA could be high, the more functionality we develop, the higher the cost of maintaining the product.