FluentStream reviews

Couldn't ask for better customer service!

Opmerkingen: Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

Pluspunten:

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

Minpunten:

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

An upstart VOIP provider that will give the big names a run for their money!!!

Opmerkingen: It's been world-class amazing from the sales process, to onboarding, to daily use.

Pluspunten:

The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Minpunten:

Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.

Stay Away at ALL costs from Fluent Stream.

Opmerkingen: Terrible. They now take much longer to fix any problems, and their customer service is "lip service"

Pluspunten:

Not much. The positive reviews they've received are suspect. We've been with them over a dozen years, and they mess up big time every few years. Their customer support is "lip-service" as their errors have been costly to my company. If you wish to lose $---go ahead with them. They've made errors in our messages-and ask the caller to leave a message-but no cue---so no message is left. They tried to upsell service to an employee-who had no authority-and I found out after I received a crazy bill. Lood at the one stars, as they're valid, They used to be 2.5 stars---not sure how they're at 4.6 to 4.8.

Minpunten:

See above. Customer service. Their inability to fix problems in a timely fashion'

Great VOIP Company!

Opmerkingen: Very good

Pluspunten:

Its feature packed. Everything I need in a program it offers & its priced right

Minpunten:

Very little. Maybe they just need to make it a bit easier to find recorded conversations

FluentStream makes my job easier.

Opmerkingen: For the time I have been using FluentStream with my company, it has been a very positive experience.

Pluspunten:

My favorite aspect is the transcription of the voicemail to my email.

Minpunten:

Some times we have internet issues and that causes the phones to not be usable.

Up's and Downs

Opmerkingen: Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. [SENSITIVE CONTENT HIDDEN] is especially patient with our nit pickyness.

Pluspunten:

I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

Minpunten:

There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit.

Best Around

Pluspunten:

Very easy to navigate using their website, phone sysytems.

Minpunten:

so far so good no cons yet, we have been customers for quite sometime now.

Good service!

Pluspunten:

Super easy to find recorded calls for fact finding or customer issues, and easy to reroute calls during on/off business hours.

Minpunten:

none; I find it super useful and easy to navigate.

An awesome IP phone software system.

Opmerkingen: The ability to work from anywhere and be able to change anything I need related to my phone system!

Pluspunten:

I love the fact that I get my voicemail sent to my email immediately after they are left. Allows me to stay in touch no matter where I am.

Minpunten:

Sometimes when I log into the online portal to change my forwarding or follow me functions, it doesn;t save the changes. Seems to be getting better though!

Good product with a big miss

Pluspunten:

It records my calls and it is easy to track them down. Also, they have great support that will back back to you quickly when experiencing a problem.

Minpunten:

The mobile app has a"touch to sign in" function that has never worked and I don't believe it works. I take a lot of calls on the road and having to pull over to sign into my account is the biggest inconvenience.

Excellent service

Pluspunten:

Cost and connectivity, very low cost and connectivity is excellent.

Minpunten:

No Cons

Not sure what you mean by this question.

Pluspunten:

Being able to fax to offices in a timely manner. And it allows to see if the fax does not go through.

Minpunten:

As of now since I've been using it there is nothing.

FluentStream

Opmerkingen: Excellent so far so good. Phone lines work great and billing is simple.

Pluspunten:

Easy of logging in to get and pay monthly bill.

Minpunten:

I can't think of anything that I dislike. I use the online portal to pay the bill and that's it.

Great Customer Service!!

Pluspunten:

The job was done a timely and same day manner.

Minpunten:

There has not been any problems with using FluentStream.

Over charged for 5 years, refused full refund!

Opmerkingen: At first good, at the end less than satisfactory, actually very disappointing. This not the company we contracted with in 2015.

Pluspunten:

At this time: none. There is nothing positive to add.

Minpunten:

This was a VOIP service which worked well at first. Over the last year service for technical problems was poor, especially with the call forwarding feature. In April of 2017 my wife was diagnosed with cancer. We also had to close a second office. Up to April 2017 we were using 6 lines. With the office closure of the second office, 2 lines were dropped and Fluentstream was notified of this. However, they continued to bill for 6 lines instead of 4. Then in July 2019 they upped the number of lines to 8. All told this amounted to $1799.00. When we finally caught the problem with the bill this last month we notified them. We also told them we were changing to another vendor. This was probably a mistake. The cited a clause in the contract that stated we had 30 days to dispute any charges. Their monthly statement does not have this stipulation. They knew we were changing vendors, but offered a credit on future bills of $899 or $354 in cash. We are very disappointed with the whole experience with this company.

High quality VOIP phone service, very helpful customer service; so-so portable service.

Opmerkingen: High quality VOIP service, ability to make and receive calls when away from my office.

Pluspunten:

I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Minpunten:

Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

Customer service second to none!

Opmerkingen: I've never had an issue that there hasn't been someone right there to immediately help me get the issue resolved. And they're not just efficient - they're friendly and personable, too. It's always a pleasure to work with them!

Pluspunten:

It's easy to use, which makes it great to be able to get new people up to speed.

Minpunten:

It's sometimes hard to configure a new device - HOWEVER, that's offset by the fact that there's ALWAYS someone at FluentStream who is ready and willing to help me get it done, and quickly.

Oh FluentStreat....

Opmerkingen: Overall, my experience with FS was fairly negative. I think I joined at a really bad time, I would say the call quality for half our calls was bad. And we were receiving/making 100 calls a day. From what I gathered it was caused by server issues, and it was a larger problem at the time, but you didn't know that at the time I believe, so you couldnt really help. You moved us onto a different server to help, but it didn't really do much. Also, our MAIN LINE at different times stopped accepting incoming calls - it just wouldn't accept incoming calls, your team couldn't explain why you just said "we'll make a ticket with the carrier" like that would help. 1) That incoming calls wouldnt work wasn't acceptable; and 2) Nor was that solution - we'll make a ticket with the carrier! Are you kidding me. I asked that they set up a shell number (as our main line was being forwarded calls from another main line) to bypass the bad line, but that shouldn't have come from me. Your support staff should have thought that up.

Pluspunten:

-The many different features are great, and for how much you are paying it's really impressive. -On-boarding was outstanding - rapid response, very helpful. I dealt with the rep, and he was knowledgeable and always ready to take my call.

Minpunten:

-The website interface can be improved. It's a little chunky. The phone app could also be more complex, it's really small and I have to use key combos to access things. If the phone app contained a seperate menu for voicemail it would be cool.

A FluentStream Review from One Very Satisfied Customer

Opmerkingen: FluentStream Technologies provides us with an awesome product and company management that evidences a true caring response to their client…in business, as elsewhere, it doesn’t’ get any better than this.

Pluspunten:

FluentStream Technologies has proven to be a net positive for our business. Numerous features that are available at reasonable cost are but one of the positives about this company. The very user-friendly web interface is also a great and valuable tool. We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs. At those very infrequent times when technology evidences a hiccup, the service personnel are right there and stay with you until any issue is resolved. Their caring is palpable. Fluent Stream has greatly exceeded our expectations for customer service. Six years onboard with them attests to our ongoing great satisfaction.

Minpunten:

There really isn't anything negative that I can say about this product.

Excellent people to work with

Opmerkingen: We are able to log sales and customer care calls directly to Salesforce with ease, which helps our company be more efficient, and better organized.

Pluspunten:

I really like the customer support team. They are on top of any error you may come across which isn't frequent. Also, you talk to someone in the USA, another huge win. Not only have they had a great track record with regards to solving errors quickly, if they can improve on an area of the user portal they do, and constantly take suggestions for features.

Minpunten:

Some of the terms for describing features can blend together with regards to the setup.

Customer service at its best!!

Pluspunten:

Like all technology there are kinks and issues that happen, but, if you have a strong customer support system then the few issues you have never become big headaches. Every single customer service representative or support technician has always been very easy to work with, and always listened to me before trying to solve the problem; then explain to you how to fix the issue in language that a non technical person can understand. They were with us from the very beginning setting up our phone system, and continue to make us feel like we are as important as any customer when we call for assistance. I would highly recommend Fluentstream for your internet telephone needs!!!

Minpunten:

This software has met our needs, I can't think of anything that I do not like.

Best Phone System I have ever used.

Opmerkingen: We switched from another phone system that we had nothing but problems with. With Fluentstream we had an EXTREMELY easy implementation and they have solved every issue we had with our previous phone system. The system is fully adaptable to all of our needs and has way more features than we could even use. And if we do have a question, or an issue it is handled immediately by support team. Couldn't be happier

Pluspunten:

Functionality, ease of use, and most of all the support staff that comes with it.

Minpunten:

Sometimes the phones don't update as fast as they should.

Excellent Service and Features

Opmerkingen: FluentStream helps my employees provide better quality of service than they were able to provide with our old PBX system. This has been a total win for our company and for our clients.

Pluspunten:

I primarily like the customization that is available, from automated answering messages to call routing, and call recording. I regularly use the app on my phone to make and receive calls while away from my desk. The sound quality is excellent. Customer service is excellent, starting with chat service that promptly fixes any problems that occur.

Minpunten:

I sometimes have trouble remembering how to use some of the less common features, but their customer service chat quickly walks me through the forgotten steps.

Excellent Value, Features, and Customer Service

Opmerkingen: Fluentstream has met or exceeded all of our expectations. Their customer service is courteous, thorough, knowledgeable and patient. The features we have received have improved our business, in ways we did not know were available. The call forwarding to external numbers, time conditions, visual voicemail, e-fax, call routes, have all improved our productivity and response time. I cannot recommend Fluentstream highly enough for your business! To top it off we saved a tremendous amount of money, and received more features.

Pluspunten:

Feature set, call forwarding to external phone numbers, time conditions, visual voicemail, remote administration, call logs for all devices, efax, the list goes on.

Minpunten:

Initially there were missing features we recognized transferring from our old system, however those quickly disappeared as we discovered even better methods to achieve the same tasks.

FluentCloud

Pluspunten:

We are a call center doing outbound B2B marketing. We use this software so that we can record the agents calls. There are a couple of things I like....I like how easy it is to listen to and save call recordings. I also like that I can filter based on what I am looking for such as by caller name, phone number, extensions, and by date. I also like that we were able to sync everything together with this and our CRM.

Minpunten:

There are many things I do not care for with this software. Quite often it does not work properly and the calls are garbled and can't be understood. Also that the recordings are only there for a week I think it is. We save all of our appointment recordings anyway but if an issue comes up with a call that was further out than a week, it isn't there anymore.