Zingtree reviews

Love it! Use to create comprehensive trees to assist support teams

Opmerkingen: Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.

Pluspunten:

ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.

Minpunten:

cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.

Quick, efficient, great training tool. Downside is it can be sometime glitch y.

Opmerkingen: Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.

Pluspunten:

Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.

Minpunten:

It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.

Very easy to set up and edit

Pluspunten:

I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).

Minpunten:

Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition

Positive from every perspective!

Pluspunten:

Platform is EXTREAMLY simple to design, implement, manage and scale. In the rare case we had a question, the support team responded very quickly to provide assistance. The team is also very eager to help solve new business problems by adding new functionality to the platform. We are designing new trees across our organization to drive processes optimization.

Minpunten:

Honestly, cannot think of one. Each time I `think that feature would be nice to have, the team points me to the solution.

Zingtree was just what we needed for our call center to troubleshoot!

Opmerkingen: Easy to use, easily customizable, great for new hires and scripting alike!

Pluspunten:

Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.

Minpunten:

Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!

It is pretty easy to use and customize.

Pluspunten:

Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.

Minpunten:

As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.

Make Your Own Knowledge Base

Pluspunten:

We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry.

Minpunten:

We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops! A great product that I continue to tell people about today. :)

Easy to use with ALOT of advanced possibilities.

Opmerkingen: More fcr, easy internal and external help center

Pluspunten:

The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support!!

Minpunten:

It could be more advanced with possibilities to do more but that will possibly mess with the easy go to approach for new comers.

Zingtree was the perfect solution for an interactive troubleshooting walkthrough tool.

Pluspunten:

Zingtree's backend interface is extremely intuitive and user friendly. U.S. Boiler has been able to easily and accurately create troubleshooting walkthroughs for U.S. Boiler products. These walkthroughs are utilized by our customer base. The troubleshooting scenarios are easy to update and allow us to embed videos and imagery to better demonstrate how to solve certain issues.

Minpunten:

The only issue I've experienced with Zingtree is the sizing of imagery. My images were not responsive to mobile devices. However, I did reach out to a representative of Zingtree and my problem was promptly resolved.

Responsive vendor, industry standards, some integration hiccups

Opmerkingen: Scalability, ease of editing frequently changing processes, and granular data capture lost with previous solution.

Pluspunten:

Easy to use and understand, train new authors on, make accessible to our agents, etc. Scalable, nice UI, good data gathering, and thus far no downtime at all.

Minpunten:

Sometimes user innovation is stiffled by an approach to Zendesk integration that is rather rigid. For example, surfacing different categories of decision trees required a simple but customer implementation for me team. Also, some bugs have taken a very long time to mitigate in our implementation and team at Zingtree doesn't have a secure approach for resolving this short of access to our implementation

Easy for Beginners and Advanced Users

Pluspunten:

I really appreciate the ease in updating and editing existing trees. I can easily preview my changes before I commit to the new information.

Minpunten:

I don't like that it is sometimes difficult to navigate the changes in font, size and parameters within a node. I would like to be able to copy information and have the formatting stay consistent.

Good product, with many upgrades.

Opmerkingen: Better support quality for our level 1 SD

Pluspunten:

- Easy to use (Admin and agents) - Many new feature added the last 6 monthes - Easy html customization

Minpunten:

- Complex trees can be long to load (in visual designer mostly) - Can't copy tree question from a tree to another tree, you have to open question and copy paste the content

" Easy and a Perfect Software to connect to your team " within seconds.

Opmerkingen: I have an excellent experience using this software . I rate 9 out of 10.

Pluspunten:

I'm using this software to connect with my team and build a connection so we can easily communicate so this software is accessible, flexible, and powerful enough to meet our criteria. its functions and themes are also impressive and relaxable users.

Minpunten:

Sometimes I face issues regarding new connections or adding new members. Or sometimes its server is down due to heavy traffic.

I'm very happy with this script writing tool. It's made a significant difference in my department!

Pluspunten:

It is very easy to use for my employees. It's now as if I was personally speaking to each prospect we talk to.

Minpunten:

I wish it was a little easier to use only some nodes from other trees without copying the entire tree over.

Used Zingtree to aid temp workers during a busy time of the year

Opmerkingen: Helped during the busy part of the year when we had a lot of brand new people

Pluspunten:

It is great for people who know how to follow flow charts. Nice user interface! The flexibility in creation of flow charts is very nice. Good for an environment with many users

Minpunten:

If the steps are not written out clearly, it is easy for new employees to get lost. Note really a problem in zingtree, but rather a user error ;)

Great tool, CSR was a fantastic contact to answer all of the questions we had.

Opmerkingen: There are a lot of great benefits to this software, from building a system to interacting with the APIs.

Pluspunten:

Usability and great knowledge base if we needed anything small-scale. I like the different ways to create trees, it gives it flexibility.

Minpunten:

Unfortunately, the user interface is not the most friendly to use. It has very limited API integration at this point in time.

ZIngtree does what we need it to and we like it

Opmerkingen: We hope to have an end user self-service website.

Pluspunten:

Clean UI and the end user experience is really nice. It's easy to get started, and there seems to be a lot of support documentation.

Minpunten:

I can't throw anyone on the project, the people I've tried to get to take over building support trees get overwhelmed. It seems like we have to switch between views a lot.

Zingtree is an excellent decision tree tool that can be used with our employees and our customers.

Opmerkingen: Very fast onboarding of employees and customers!

Pluspunten:

The versatility of Zingtree makes it the ideal candidate for our decision tree needs. The price makes it even more suitable for our company. I don't know of too many other companies that can pack that much functionality for that price. Awesome value for money!

Minpunten:

The learning curve can be a drawback but once you have practiced with the product a few times, it's fine to work with.

Pleasant

Opmerkingen: I was able to organize and create troubleshooting guide for some of the displays our company services out in the field.

Pluspunten:

easy of use. it only took maybe 2 hours before i knew how to set up a decent tree without any hiccups

Minpunten:

lack of options. You cannot organize the nodes as openly as i'd like. I wish we could move text and pictures around more freely and not be confided by lines and margins unless you want to be.

Better flow of work

Pluspunten:

I work on a team where we have lower techs troubleshooting issues before it gets to me. Zingtree has been extremely helpful for when my team or myself are not available, for the other techs to see what we have built up on how to resolve some issues.

Minpunten:

Zingtree can sometimes be a pain to build up but could just be user error.

What a difference a Zingtree can make

Opmerkingen: I don't think that we're Zingtree's typical customer, but they've made every effort to accommodate us and we've reaped the benefits! I know that other companies will talk about cost savings, but from our point of view one of the benefits has been user experience. We've had 1000's of sessions per month, a lot of these sessions are users of our product that previously weren't contacting our support team. Now that we've got Zingtree they are finding the information they need and resolving the problems that they might have otherwise not tried to resolve! Lovely stuff :-)

interesting product poor service and pricing

Pluspunten:

easy to use, great features, was able to set some basics up in minutes then a full tree that the team could use in a few hours

Minpunten:

customer support is poor, it is either very slow or totally non responsive they also have very odd pricing that changed without warning making it unaffordable

Useful Tool for all Kinds of Q&A Purposes

Opmerkingen: Once you get the hang of this, making and deploying decision trees becomes a breeze. Highly recommend you try using Designer first (I'm a visual learner). But I have heard Wizard is a great way to start too.

Pluspunten:

- Helpful sales team to set you up with the right plan - Customization / CSS

Minpunten:

- Getting started can be tricky - Currently, only available in English (localization)

The setup and support has been great.

Pluspunten:

Makes things really easy for our customers as it allows all of the information to be in one place and integrate together

Minpunten:

I have not had a negative experience so far. Even when I ran into issues the support team was able to help us quickly

It did everything we wanted to

Pluspunten:

- easy to use - fast start - seamless integration

Minpunten:

- Design options could be better - Could have even more integrations with other platforms