Zingtree reviews

Love it! Use to create comprehensive trees to assist support teams

Opmerkingen: Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.

Pluspunten:

ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.

Minpunten:

cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.

Quick, efficient, great training tool. Downside is it can be sometime glitch y.

Opmerkingen: Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.

Pluspunten:

Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.

Minpunten:

It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.

Very easy to set up and edit

Pluspunten:

I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).

Minpunten:

Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition

Zingtree was just what we needed for our call center to troubleshoot!

Opmerkingen: Easy to use, easily customizable, great for new hires and scripting alike!

Pluspunten:

Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.

Minpunten:

Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!

It is pretty easy to use and customize.

Pluspunten:

Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.

Minpunten:

As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.

" Easy and a Perfect Software to connect to your team " within seconds.

Opmerkingen: I have an excellent experience using this software . I rate 9 out of 10.

Pluspunten:

I'm using this software to connect with my team and build a connection so we can easily communicate so this software is accessible, flexible, and powerful enough to meet our criteria. its functions and themes are also impressive and relaxable users.

Minpunten:

Sometimes I face issues regarding new connections or adding new members. Or sometimes its server is down due to heavy traffic.

Make Your Own Knowledge Base

Pluspunten:

We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry.

Minpunten:

We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops! A great product that I continue to tell people about today. :)

Easy to use with ALOT of advanced possibilities.

Opmerkingen: More fcr, easy internal and external help center

Pluspunten:

The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support!!

Minpunten:

It could be more advanced with possibilities to do more but that will possibly mess with the easy go to approach for new comers.

Zingtree was the perfect solution for an interactive troubleshooting walkthrough tool.

Pluspunten:

Zingtree's backend interface is extremely intuitive and user friendly. U.S. Boiler has been able to easily and accurately create troubleshooting walkthroughs for U.S. Boiler products. These walkthroughs are utilized by our customer base. The troubleshooting scenarios are easy to update and allow us to embed videos and imagery to better demonstrate how to solve certain issues.

Minpunten:

The only issue I've experienced with Zingtree is the sizing of imagery. My images were not responsive to mobile devices. However, I did reach out to a representative of Zingtree and my problem was promptly resolved.

Zingtree is an excellent decision tree tool that can be used with our employees and our customers.

Opmerkingen: Very fast onboarding of employees and customers!

Pluspunten:

The versatility of Zingtree makes it the ideal candidate for our decision tree needs. The price makes it even more suitable for our company. I don't know of too many other companies that can pack that much functionality for that price. Awesome value for money!

Minpunten:

The learning curve can be a drawback but once you have practiced with the product a few times, it's fine to work with.

Easy, convenient, helpful

Opmerkingen: As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way.

Pluspunten:

I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems.

Minpunten:

The development of existing trees can be a little hard at times. Especially when the tree is very large. It is very easy to get "lost".

Great product...Extremely flexible tool for the contact center environment.

Opmerkingen: Ability to improve quality and onboarding of contact center staff.

Pluspunten:

It's flexibility and reliability is what makes the product stand out from similar applications. Would recommend it to ay company that requires a flow three solution.

Minpunten:

The form aspect of the tool could use a little improvement. We would like to be able to more easily create forms and transmit the data to our data warehouse.

Good product, with many upgrades.

Opmerkingen: Better support quality for our level 1 SD

Pluspunten:

- Easy to use (Admin and agents) - Many new feature added the last 6 monthes - Easy html customization

Minpunten:

- Complex trees can be long to load (in visual designer mostly) - Can't copy tree question from a tree to another tree, you have to open question and copy paste the content

Very functional automated troubleshooting

Pluspunten:

Allows easy customization with videos, pictures, and links. Customers can assist themselves without needing to use a contact form.

Minpunten:

-Gets very messy and convoluted with large trees -Reports could be better set up to provide tracking and session information

Challenging at first but after a couple of days it become easy.

Pluspunten:

I like that it is easy to use when you actually start using it and you are up and running. I also like the fact that the interface of the tree when it is done looks amazing, and that you can change colors and themes easy.

Minpunten:

I don't like that I cannot download the tree as a pdf or high quality picture. When I download it now, it looks bad and when I tried to zoom in on the tree it gets all blurry. It is also pretty hard to rearrange the tree once you start out, because if you have a complex tree it is hard to follow, especially since you cannot print it.

I'm a new user but it is so intuitive in use ...

Opmerkingen: It gives us the possibility to increase the self-reliance of our EndUsers

Pluspunten:

The ease of use, make complex things easy. Ease of use to link multiple decision trees in just one big roadbook for solving rather complex IT problems for EndUsers

Minpunten:

I 'mis' the possibility to change the font of the Enduser view I 'mis' the possibility to change the fontsize of the Enduser view I 'mis' the possibility (or have not found it yet) the possibility to give imported pictures 'relative" sizes which follow the size of the popup for the EndUser view

We are using Zingtree in our contact center to streamline our call handling process.

Pluspunten:

I love the support, it is exceptional. I also like how easy it is for my agents to use. The presentation of the flow once you create it, also is awesome.

Minpunten:

It isn't that intuitive and it can be hard to find videos to show exactly what you need to do. When I am trying to set up flows I often have to reach out for help, that is a little frustrating for me. I also hate that the system doesn't connect with some of our internal systems, our agents log in to way too many systems as is.

Better flow of work

Pluspunten:

I work on a team where we have lower techs troubleshooting issues before it gets to me. Zingtree has been extremely helpful for when my team or myself are not available, for the other techs to see what we have built up on how to resolve some issues.

Minpunten:

Zingtree can sometimes be a pain to build up but could just be user error.

We tried to use it for internal training and it should not be used this way

Opmerkingen: Build internal knowledge base and troubleshooting tool

Pluspunten:

Easy to build simple "trees" Plenty of different styles that help to customize experience Possibility to add images into questions and options Excellent support

Minpunten:

Tree can get very complicated and hard to navigate I think it lacks better UI for more advanced setups where multiple layers are needed

What a difference a Zingtree can make

Opmerkingen: I don't think that we're Zingtree's typical customer, but they've made every effort to accommodate us and we've reaped the benefits! I know that other companies will talk about cost savings, but from our point of view one of the benefits has been user experience. We've had 1000's of sessions per month, a lot of these sessions are users of our product that previously weren't contacting our support team. Now that we've got Zingtree they are finding the information they need and resolving the problems that they might have otherwise not tried to resolve! Lovely stuff :-)

interesting product poor service and pricing

Pluspunten:

easy to use, great features, was able to set some basics up in minutes then a full tree that the team could use in a few hours

Minpunten:

customer support is poor, it is either very slow or totally non responsive they also have very odd pricing that changed without warning making it unaffordable

pretty good experience, friendly support - open to hearing about feature requests.

Pluspunten:

troubleshooting tool for customers on our help center which allows the customer to understand if they have a hardware issue and what to do with it.

Minpunten:

We were hoping for more ticket workflow enforcement for the agent side in Zendesk. Need to implement a procedural workflow to guide/restrict agents on how to work a ticket.

Zingtree is very easy to use. I would like more dynamics.

Pluspunten:

The application is easy to use overall. I prefer to build my trees freehanded rather than using the pre-defined templates.

Minpunten:

I would like to see more style options; choices other than just panels or buttons and more font selections would be nice.

Setup was ok, Reporting was confusing.

Pluspunten:

I thing I like the most was the choose-your-own-adventure way our customers could use the software.

Minpunten:

The setup was was very difficult especially if the tree had a lot of nodes. Reporting was confusing and it was very difficult to delete test runs or runs per IP easily. Manually doing it 1-by-1 was a chore.

If you need contact center scripting, this is it

Opmerkingen: Need to establish a decision tree mapping for a contact center team of 5 users.

Pluspunten:

Easy to use, setup and build process tree mapping and decision for scripting teams. This tool will have your teams hassle free of problems and knowing what to do next in what concerns a decision.

Minpunten:

Nothing really. Its easy to setup, develop and implement. Maybe the user experience could be a little more improved when you need to change some paths inside the tree.